Dealing with death in your family is never easy. It's painful, trying, and often quite messy. My…read moresituation is no exception. There are people in the family trying to act nefariously, and so I felt I needed to seek legal advice. I'd tried calling two different estate attorneys in NC (I am out of state). One was outright rude, replying, "Where did you get my number?" to a long, heartfelt message I sent him. The other firm was fine enough, but they wanted to charge me for a 5-minute phone call and didn't travel to the part of NC I needed them to. Another Google search led me to call Westall, Gray, & Connolly in Asheville. The receptionist asked what I needed, I gave a quick summary, and she transferred me to Wiley, an estate attorney who was very knowledgeable, patient, and just a lovely person to interact with--that's very welcome when you're dealing with vultures fighting over the family member's estate like it's carrion. Before I chatted with Wiley, I was afraid and upset, but his practical suggestions and warmth made me feel so much better. He's a humble guy as well. I didn't find out until the very end of the call that his last name is first on the letterhead. :-) So, if (let's be honest, more like WHEN) my family tries to cheat me out of my inheritance, I will happily hire Wiley to represent me. And I highly recommend that if you need an estate attorney, that you hire him as well.

Brian Lawler from Van Winkle Law Firm represented me in a very complex case with highly emotional…read moreundertones.He took this case on after two other attorneys (not with Van Winkle) had failed to develop strategies that would safeguard my son's rights. Brian developed a strategy that fit the specifics of the case. He asked questions, he listened, and provided reassurance when needed. During the hearing he introduced facts and valid arguments based on logic and reason rather than the fiction and innuendo presented by opposing counsel. Brian was knowledgeable about courtroom procedure. He was always professional and respectful. He was able to work as a team with my son's attorney to achieve the desired outcome! This review is an expression of my heartfelt appreciation for the legal work that Brian did on behalf of my son and I.

My rating would be 0 stars, but that isn't an option. I first contacted this firm on Monday,…read moreFebruary 16...Heather Whitaker Goldstein, specifically. I left a voicemail with her admin that day, but never heard back. On Tuesday, Feb. 17, I called back again. This time her admin did answer and told me she didn't receive a voicemail from me on Monday, Feb. 16. I explained what was going on and why I was seeking legal help. The admin took down my information, explained pricing (just fyi the pricing I was quoted for the per hour rate at this firm is roughly in the 89th percentile when compared to the average per hour rates of attorneys in the state of NC) and told me she would need to run a "Conflict of Interest" form. The admin told me she would get back to me by the close of business on Tuesday, February 17 or at the latest, Monday, February 23. Apparently, the admin was going on vacation and would be out of the office February 18-20. Today is Thursday, February 26 and I still had not received a call back from this admin. I just called and the admin told me she had been really busy since returning from vacation and was trying to get caught up...not my problem at all! She explained that my "Conflict of Interest" form came back ok but that she was waiting to hear from Mrs. Goldstein as to whether or not she would be interested in the case. The admin told me they are really busy and can't always get back to potential clients within 24 hours...10 days is significantly different than 24 hours, which is how long it had been since my initial contact with the firm. I don't have a problem paying a premium for potential services that will be rendered by a professional. However, having said that, I do expect premium customer service in return...that simply was not the case with my experience with this firm. So, now, I am 10 days in to this process and starting back over at square one!

Joyce Boyett staff are well-trained, understand the details of the policies and make an effort to…read moreunderstand the client's needs. They respond to emails quickly, are polite and helpful on phone calls. If you write someone who is out of the office on a given day someone else will write you back. I moved to the Joyce Boyett agency after my Allstate agent closed unexpectedly. I wish I had done it sooner!

AVOID THIS BRANCH AT ALL COSTS!!! I asked about a problem…read morewith my account, one of the tellers was very rude, had a lot of attitude, didn't bother even TRYING to help me, treated me like my issue literally didn't exist, and said the problem wasn't with their bank. I called the other party who confirmed THE PROBLEM WAS 100% FIRST CITIZENS BANK'S FAULT!!! I've had SO many problems with First Citizens, in general, over the last few years, but after being treated like this by an employee IN PERSON, I'll DEFINITELY be closing my account and switching banks. AVOID THIS BRANCH AT ALL COSTS!!!

Have banked with them through every bank buyout since it was northwestern bank back when I was…read moreabout 11 yrs old and have banked with them my whole life, I've always received great service here and even the ones in Hendersonville, so I've never had a bad experience and if I did I'm sure it would be corrected real fast