I totally recommend this H&R Block office. Carol was fantastic, very professional and handled my Tax needs outstanding. Carol went out of her way to assist me with all of my questions and I was very satisfied. read more

Had a very pleasant experience with Carol Kim at this location. Not only did she help demystify my tax information but she explained my tax credits and showed me different scenarios and tips for next year that will help my financial situation. She did this all with patience and care with no judgement. Thanks Carol. read more

I received mail from the department that there was a miscalculation on my tax refund. I'm leaving a 1 star review with Dave's unprofessionalism when I told him that it was my taxes should be filed with no dependents and proceeds to throw a tantrum in front of people. I had to calm this guy down and that was embarrassing. Yeah 30+ years of HR employment doesn't mean they have the best interest in mind. Regret coming here. Look elsewhere read more

My husband and I decided to come to H&R Block to have an easier experience and help with filing our taxes after using turbo tax for the past 3 years. We were turned away by the Asian lady with glasses in front. (Didn't give us her name) She told us to go online and use turbo tax. Stating if we did it with them we would be charged $280 dollars and that it was in our best interest to do them from home? We never complained about the price they would charge us if we did them there. She seemed like she was in a rush to get us out of there. Extremely unprofessional. I understand it's that time of year and people may get overwhelmed with the workload but this was completely unprofessional. I will never recommend anyone to come here. read more

I went to the H&R Block location in Cerritos California on February 2, 2020 and the representative Uma Maddi provided horrible customer service. Her lack of knowledge on doing taxes is disturbing. She is not able to provide a clear explanation on what she is doing. You have to explain the same thing to her 3 times. Also I run a YouTube channel and she couldn't figure out how to do the taxes for that and she's asking me how to do it. I'm not an accountant. She couldn't even use a the calculator on my desk to add up how much I make in a year from my channel. I had to do it for her. She clearly was more interested in knowing what is my ethnicity and if i'm vegetarian or non vegetarian. Come on H&R please hire well trained representatives. read more

Do not recommend. Just got another notice from the IRS that my taxes were filed wrong and I owe money. That is now $700 that H&R costed me. Tried to get them to pay for the mistake they made last year and they said I should of gotten the insurance. Because I didn't get the insurance it is now my fault that they messed up my taxes? They were polite and had a friendly staff, but that means nothing when they can't do the job right. I would recommend going to another company that actually takes responsibility for the mistakes they make. I already jumped to a better place and do not miss this company. read more

I'm new to the area but I've been getting my taxes done at H&R Block for a few years now. Most preparers are knowledgeable enough and I have had only one really bad year that required complex filing and follow up. Anyway, I use Yelp reviews to get a good lead on how to get around and I am glad I did. Ed L. is one of the most honest H&R Block preparers I have ever had. Most preparers are very customer oriented and will definitely try their best to help you itemize and file what you WANT to accomplish (which is getting the most refund possible). BUT let me tell you what Mr. Ed L did to stand out: 1. First off, he not only had the years of experience in filing, he TOOK the time to actually explain what the numbers mean on my tax forms, which numbers cancel out and how I can better understand my income tax data. I mean in a nutshell I had a taxes for dummies lesson without even knowing it! Excellent! 2. Next, I brought in what chicken scratch calculations from "itemizing" stuff like mileage to school and back and expenses, and also my 1098 T's from my tuition. He told me I would have to do the regular 1040 instead of a 1040EZ (which would've been free according to the promo if done before 2/15); on top of that I would have to pay for the other two forms for itemizing, and for college tuition. He didn't rush me or try to sell me into or out of it, Ed just worked the numbers with me and tried to get me above the standard itemization stuff. Typical so far for any H&R block person to do, since my costs were already at about $220+ for this visit. I mentioned that "wow, it's getting up there, and I still wanna get my 'Piece of Mind' thing each preparer before sold me on," (because I had a bad year when I really needed to get help). HERE's where Integrity meets experience! 3. Ed L told me that my taxes were not complex enough this year and if I really needed help I can just come back in "We're open year around," and he would personally help me out. Now that's guaranteeing your work! I saved $34 because the man had pride in his work! Awesome. 4. After about 20 minutes or so playing around with the numbers I brought in, I asked, "So how would this affect my taxes if I didn't need to claim it?" Afraid as I was to create any IRS ripples, I was hesitant to NOT claim or file or ommit any little thing. BUT Ed then went back and we started over quickly calculating the numbers if I didn't file the other tax forms and how much it would actually impact my Federal returns. That was like "HAZZAH! I get it now!" Not all things need to be itemized ESPECIALLY since I'm a single filer and NOT a homeowner! OMG nobody ever explained this in a simple way to me! 5. Final note, end result, Ed L. made $39 (for H&R Block) on my visit that day. And in the long run actually KEPT more for my Federal return! The man saw me out the door with a big smile, and reminded me he would be there next year and all year around if I had any questions or concerns! Quite honestly, I came out of there saying to myself, "All this time! and money!" So yeah, approach the man nicely, AND take time to listen to what he's saying and doing! Go see Ed L. I am really grateful experienced, honest people like that are still around. read more

Go with Doris-patient, honest & extremely helpful! Taxes are finally taken care of & I actually understand how all of it works. I prefer & HIGHLY RECOMMEND this location over Buena Park. I'm returning for business & personal taxes next year! read more

Wanted to thank HR block cerritos a friendly and kind team i wanted to especially thank Carol beautiful person inside and out i really appreciate your time thank you alot read more

I've been coming here for about 3 years now and I always get the best help. My tax person is Uma and she has been consistently great and always does a thorough job. Carol is also amazing and she is so informative. I have never felt so assured when doing taxes before I came to them. I even moved to Garden Grove a couple years back but I will make that trip to Cerritos just to have my taxes done at this specific location. I would definitely recommend people here. Everyone is always very friendly. read more

Just finished up doing my taxes with Carol Kim. She was so sweet, patient and professional. She definitely knows her stuff! Will definitely be back next year :) read more

Jann Bryant was beyond amazing and was able to answer all my questions with a smile on her face! I highly recommend her to others!!! The reason I gave three stars was because before Jann helped me, Guadalupe was helping me and she was very unprofessional and rude. The fact that she questioned why I was asking questions is rude and began to argue with me. I paid for my services and if I had some questions, I expect them to be answered and if your not sure ask some one else! Not only she was rude, it seemed she didn't have full knowledge of how to file some ones tax's! The only reason I will be coming back is because of Jann! She makes the whole process a breeze! read more

This is the best cpa firm I've been to...they helped me a lot with my taxes that was so complicating...staff members are really kind and helpful...they went out of their way to help me get the full refund possible...I recommend these guys to everyone...they have a client for life =) read more

Spent 2 hours of my life with someone who didn't know what they were doing and who tried to charge me $326 to file my taxes and an additional $35 for bank fees. Absolutely ridiculous, considering that my refund was less than what they were trying to charge. Do not go here if you just want tax advice, as they will pressure you to file with them. I will never do my taxes here again. Even though they gave me a discount, it was still way too pricey. Save your time, money, and dignity, and go elsewhere. read more

I don't usually do Yelp reviews but I had such a pleasant experience here I just had to. This place was so welcoming and it even smelled nice which helped keep me calm. Oddly, I can't wait to go back next year. Ed greeted us and helped my boyfriend and i , he did it fast and with no hassle. I will recommend this place to everyone I know! See Ed L! read more

in and out in no time. i had a Mr. Patel help me out. 30 yrs experience in taxes.. this guy was great. very nice. answered all my questions. gave me some tips. and got me a good refund. will be coming here for now on during tax time. read more

If you want to get ripped off, then this is the right place for you. We got charged way too much for such crappy service. Absolutely no help at all. Compare to our current tax preparer now it's night and day. H&R is a big JOKE! Take your business elsewhere... read more

I came in to do my taxes today and Carol Kim was amazing! She was patient, friendly and very knowledgeable. I'll definitely be referring more people to her! read more

Uma was so amazing with us. My fiancé had a lot of issues with his taxes and many forms to fill out. She was patient w us, took her time, and really worked with us without making us feel like a burden. We'll be doing our taxes with her yearly now. She was truly a blessing. read more

Carol Kim is a true example of professionalism. I entered the tidy office and was immediately greeted by Carol. I explained my situation and she immediately began taking notes. I handed over the taxes and left confident they were being done by, as the card says, a master tax advisor. Caron called and had completed the task within a very, very short period of time. A couple of days at most and this was not an easy tax. We went over the details, signed the papers etc. Then Caron when above and beyond actually faxing the paperwork to the recipient, stamped and addressed the envelopes to be mailed. If you are stressed out about your taxes, embarrassed that perhaps you have put them off, whatever the reason you need your taxes completed. This is the right office for peace of mind. And Carol Kim, EA personifies professionalism as well as genuine concern. I would highly recommend Carol as she will work till the task is done and guide you along the way. Thanks Carol for all your hard work and for easing that huge problem in such a kind and caring way. read more

My husband and I had the pleasure of working with Carol on our taxes. She is amazing, a breath of fresh air. My husband and I had our taxes done with a different company last year, who was good, but she did not get in depth about what we needed to claim. Carol asked questions my husband and I had never been asked by any tax pro before. Carol showed us what we needed to change or add to make our next tax year more profit able and advised if we had any additional questions she would be happy to help us. Carol has been with H&R block and that location for over 17 years, her knowledge, guidance, love of her work, and compassion for her clients truly show. Carol will be our go to for all our future tax needs! Thank you Carol! read more

Mrs. Doris McGee was very knowledgeable with income taxes. Her expertise made the process seemed simple and quick. I usually prepare my own tax return using Turbo tax software but this year I had an unusual circumstance and received a statement which made it a little complicated to do my own so I decided to go with Mrs. Doris McGee whom my son had been going to her for a few years now. I didn't expect to receive a refund this year due to the unusual circumstance, but I was very surprised that Mrs. McGee was able to get a refund on my tax return. She was extremely helpful, friendly, and she worked very diligently to get the tax done and she managed to get it done in a short amount of time. I would recommend H&R Block at the Cerritos place to everyone. Go see Mrs. Doris McGee for your tax returns. Thanks so much, Mrs. Doris McGee. You're the best! read more

Thank you Carol Kim! She is very professional and knowledgable in the tax field. She calmed me down and assured me everything would be OK w/ my parents tax documents that I was having issues with. I would definitely recommend her services in the future. read more

Been using tax services from this H & R Block location for years, mainly because of the courteous and professional service I consistently receive from Doris. She is the best, always makes sure to capture all my tax break options. Won't go anywhere else. read more

This place is a joke, their staff has no true knowledge on taxes, they know nothing about the current laws nor they had read the tax instructions, they don't even know how to use their own software!, we have to help them to do it right! For a "tax agent" not to even know how to send the state taxes... terrible! Also I don't know how they managed to be listed under the IRS "acceptance agents" for ITIN. They ARE NOT, they just send you to the IRS Taxpayer Assistance Center, which I could it done myself, but charge you still for the lousy job. Its a waste of time and most important a waste of money. H&R online is a very good and easy software to use, I've been using it for years now for free directly from the IRS government site. If your taxes are simple just do it online, if you need true assistance, don't bother with this people. Look somewhere else. read more

Mr Patel gave me some great advice and filed my taxes in no time. Very knowledgeable staff and very patient. They even helped me file a 1099 I forgot a year ago and showed me how to save money for next year's return. Walked in and out without any problems or doubt in my mind considering he's got 30 years of experience. read more

Doris McGee at the Cerritos H&R Block has been doing my taxes for years. She is friendly, patient and very knowledgeable. She always remembers me and my tax situation which is a little complicated. Doris takes the time to ask all the necessary questions to make sure I get the maximum refund entitled. Prior to this I was going to another place which charged much more with less service. Now, I get great service, great prices and I feel assured I am getting the best refund. I also like the office, its nice and clean and everyone working there is friendly. I will continue to go to Doris for my taxes!! read more

Everyone has been so NICE to me here! I am also very impressed with their knowledge of not just tax things, but also how I should invest my money. Carol is really nice and takes her time going over everything with me to make sure I understand. A+ read more

I'm very surprised. This time my experience was not the best. They are not as knowledgeable as before. Disappointed. Does not justify the money they charge for their service. read more