Marianna and the rest of the team here made my absolute day. I needed some last minute work and they were so quick, accommodating, and beyond kind from start to finish. I interacted with a couple other H&R Block offices, and they were helpful too, but here, they went above and beyond. Taxes can be an impersonal maze -- grateful for the experience of coming here and feeling like a human among humans. Never thought I'd take the time to write a review for a tax office, haha, but they really were that lovely. Give this branch a gold star! read more

The worst office you can ever get to do your taxes. The tax person i got clearly had no experience. I caught him multiple time googling stuff or asking the system on how to enter things. My appointment took 2 hours instead of 1 hour that he had to miss his next customer. After he finished my taxes he disclosed a different price, $485 to do a simple person's tax while I paid $225 last year. I asked if he filed my property tax too and he said oh yeah actually you don't qualify for that because you made too much money. Last year I made $45k more and i still got propert tax return. I came home and compared my taxes with the previous 2 years to find so many documents are missing, for example he did not include my home mortgage interest.... and so many other things that it was included on my taxes the previous years. I googled few things and found that I would get in trouble if it was missing. I called their office to make them aware and to ask to review my taxes. Now they treat me as if I was a pain in their a**. They say a manager will look into this and call me back but no one calls. Sometimes they call me and say oh you can wait after April 15th and call this office to have them review your taxes (a different office in a different city) expecting me to clean up after their mess. When I ask them to clean their mess, they apologize and say of we didn't know that was the situation. Overall very incompetent people overcharging us to do a job that they don't know how to do. Add on it another bunch of administrative/customer service people who make the situation worse with no actual solving to the problem. Do yourself a favor and never do the mistake I did by getting their service. It was my first time using them to do my taxes and it will be the last. read more

Floridalma is amazing! I came here for a second opinion because something felt off with my taxes and she found it in MINUTES! Thank you so much for saving me THOUSANDS of dollars. read more

Terrible customer service. Took them 1 full week to resolve an issue that could have been handled in under an hour had they merely made the effort to address my issue rather than wasting my time redirecting me to corporate. read more

I have received service from this location for 3 years now. I like THIS particular location because the Tax Preparers are always very professional, knowledgeable, and patient during my appointment. They literally take the time to explain every section of your return into detail and they give great advice for getting more tax credits! It is also very clean inside and the atmosphere is calm and friendly. Not all locations are like this but this one is amazing! Floridalma is my favorite, but they are all great! read more

It's pricey but I'm glad I'm got my tax done They kinda took long to look at it but when I called they were able to help me that day. It's good. read more

Yes Marianna has been doing my taxes for years at this location! she's quick and very helpful!

1. Good Things - the app was easy to use, uploading tax documents was easy to use and straight forward, the tax professionals were responsive and timely, and the layout of the app and website are user friendly. 2. Bad Things - it was $400 for a 20 minute conversation with a tax professional, to do very simple tax things I should have done on my own, but I had one specific tax question - which is why I scheduled an appointment with HR Block. In filing my taxes - they wrote my address wrong, so now I have to make a corrections on my own, they provided me incorrect information (links to pay my taxes, dollar $ amount I owed was incorrect, and general instructions of how to pay my tax balance). The worst part of the experience is for the $400 and 20 minute conversation, the tax professional would not let me speak (continuously interrupting me when I was in the middle of a question, would answer questions before I was finished which then caused a lot of confusion cause they were answering questions I didn't ask, they gave me information that didn't have anything to do with what I was seeking advice for, made assumptions, seemed to lack basic knowledge concerning tax questions, and made many clerical errors which I attribute to them not letting me speak and not listening). Would not recommend - because I have to correct all of the errors made by this location, which I could have done to begin with. Have fun with my $400. read more

Marianna is wonderful. Professional, kind and very patient. She took so much care over doing my taxes, and did a brilliant job She is legend ! read more

Had an appointment with Charles Watson at the 4768 Ashford Dunwoody location, Atlanta GA. My appointment was at 1PM Sunday. No one was in the office and I waited 40 minutes or so. I never received a call or an email explaining the cancellation and no show. I planned my day around the appointment. 20 plus years I've used this H & R Block and this is the thanks I get. read more

This review is long overdue. I'm suspicious of all of the positive reviews here. Beware - this location is not at all transparent about their prices. I had my taxes done by Marianna Leybel last year. My taxes are very straightforward -- one W-2 and an HSA account. I was charged $400 - way more than this would've cost anywhere else. I know because I've gone to quite a few other places in previous years. I ended up complaining to H&R Block's corporate office. While they were surprisingly sympathetic and understanding, ultimately there was nothing they could do for me since this location is a franchise office and apparently sets its own prices. This year I used Turbo Tax and knowing I poured $400 down the drain a year ago still bothers me. Stay away. read more

I went back this year. Marianna is excellent not her fault. Last year I paid 59 dollars this year 245. After checking into it I was told last year was given a 200 dollar discount but not this year. That is outrageous. I didn't know it was a discount I just thought 59 last time was the price. I should get some money back from this 245 who comes up with these discounts anyway? Thank you not happy Don't tell me to call customer service unless you are going to give some of my money back for the 245 I paid. read more

I prepared my 2022 with H&R Block, the website was fine but the customer is terrible. My state taxes was rejected by the e-file system, which means I have to mail my state taxes in, which is fine, there is usually a protocol to go through, H&R Block provides the state taxes and provides the section to print out and send along with the proper address. well this did not happen. I have been going back and fourth with the customer service, and they have done nothing but give me terrible information. And then when they escalated me to another department, these people were even worst! They gave no guidance, tried up-selling me to spend even more money for documents that were already in my taxes, the lady kept over talking me, we got absolutely nothing solved, and she hung up on me! I extremely upset! I have nothing good to say about H&R Block read more

Double charged for terrible product. We used their down load service to prepare our taxes. It has been a terrible experience. The system is very cumbersome and does not save repeatable information. They double charged our credit card. I've had to call twice to get the extra charge reversed. I'm still on hold for over a half hour for the second time with no resolution. read more

Floridalma has been absolutely amazing!! She is so sweet and extremely quick and responsive with any and all questions!! She's worked with me as much as possible to help me secure the best refund I'm able to receive. She is very willing to help and cares about her clients :) read more

Love this place. I've been filing my taxes for years with Llia and she is the best. So kind and makes the grueling process so much easier. Thank you all for everything. Appreciate them so much! Highly recommend. read more

Ridiculous service, ask how much they will charge you before even start talking to the tax advisor. The prices that you see on the website are misleading, not even close to the real cost. Also, they throw you around from tax person to another without telling you, it seems that appointments in advance don't make any difference... read more

Amanda did a great job of getting me a sizable refund on my rather complicated return this year, and was extremely friendly and helpful. I highly recommend her for your tax needs. It was as painless as possible, given that I can't stand taxes. read more

Mariana is the best. She's knowledgeable, friendly and trustworthy. Ive been coming to her for years and she always looks out for me. Everyone in the office is friendly and can accommodate you any time. read more

H&R Block - Tax Services Near Me - Los Angeles, California

Their error (according to franchise tax agent) cost me $1100.00 & though they've charged me extra for their "peace of mind", they still denied my claim so I lost $1100.00 by using their services! I would strongly recommend NOT using them. read more

I wish I could give more stars. I have been working with Jesse Dixon for the passed two years. This year my situation was a bit more complicated than the others. Not only did Jesse literally hold my hand and walk me through every step calmly and patiently but was there was for ever day every step of the way ever day 7 days a week and at any hour of the day and night. She is truly the tax angel I can not thank her enough. Thank you Jesse you rock! read more

TEAM TRACY! I recently had the most pleasant experience doing my taxes here at H & R Block! Naturally I had no idea what I was doing but thankfully Tracy was so knowledgable she helped me get the best refund possible! She also ended up having to do my last years filing too because I had done it wrong trying to do it myself. It was also Judy the sweet secretary's birthday so I got to eat chocolate cake while I was doing my taxes which is fabulous! They also have free valet looking in the back! I will for sure be returning next year! Thanks H & R Block read more

Tracy Deppa of this branch helped me file my return this year, and she made it incredibly fast and easy, despite my having to file in two sates because of a move! She even helped me get my W-2 from a boss who doesn't understand things like "taxes" and "the internet". Yes, it was far more expensive than filing online (though Tracy advised me on options to keep the cost as affordable as possible), but if your form is at all complicated or you're just nervous, it's worth the price. I feel completely confident that my taxes were done perfectly--and even if I'm wrong and get audited, H&R block guarantees their work so they'll deal with the IRS and pay up to 5500 if I'm show to owe anything extra. That guarantee alone is worth the added cost. Tracy is an absolute sweetheart and I would highly recommend working with her! read more

It USED to be good. I never had a problem but then I got into crypto currency. They charged me 100 bucks to add my crypto information. That's absolutely ridiculous. I won't be using them again. You literally have to pay for premium just to enter the information yourself. Never again am I using this price gouging company. read more

DO NOT DO BUSINESS WITH THESE PEOPLE IF YOU NEED ANYTHING BEYOND AN EASY 1-2 PAGE RETURN! I used H&R Block to do my taxes for 21 and 22 at the same time. I used a local office because my taxes were too complicated to do myself. I got them back in a timely manner and they appeared to be handled appropriately. The tax preparer did a great job but gave me 2 inches of paper and told me they were not allowed to send me a soft copy of the return, I would have to download it from the MyBlock website. Then the nightmare began. I logged into my account and the 21 return was there but the uploaded 22 return was "rejected" by their system. For the past 2 weeks I've been in a nightmare of corporate bureaucracy trying to fix whatever the problem was. Apparently they do not allow the local office to send a soft copy, you get only one copy via inches of paper which nobody wants. If you need another copy, they will happily sell you another one for $25, after I paid $690 for the 22 return, but they won't send me a soft copy. Their solution: request a copy of the return from the IRS! Since I'm running out of time to provide all the necessary docs for a mortgage, I've just given up and will have my taxes redone my a local PROFESSIONAL with the capability of providing soft copies. read more

I was recommended to Tracy at H&R Bock by a friend. Tracy did not disappoint! She was knowledgeable and she worked quickly (as you've read in other people's posts). Getting your taxes done is expensive. That's just the reality no matter where you go. Unless of course you go to someone who doesn't know what they are doing. I've always filed my own taxes because my income was simple and I thought I could save money that way. In the end it was time consuming, they've always needed correcting by the IRS, and on top of that I always get pennies back if I don't end up owning the government. Tracy got me a good chunk of change back on my taxes and the peace of mind knowing that if any mistakes were made I have H&R Block on my side to represent me. Its totally worth the price! read more

Flori is the best. Quick and seamless process! Flori even made it enjoyable. I finished filing my taxes in 10 minutes. I couldn't believe how fast it all happened. I'm glad I decided to go to H&R Block to file my taxes. read more

We have very straightforward taxes and have always used Turbotax in the past, but we purchased a house a couple of years ago and wanted to make sure we didn't miss anything. The year we purchased the house we went to a CPA - Ben Artikov - a few blocks away from this HR Block. Kinda pricey (we thought) so this year we decided to try H&R Block, but were shocked when the bill actually came out to more than we had paid the CPA - about $270 per person. We had to wait about 45 minutes for our appointment to start. There were only two other customers there when we arrived at 7pm - pretty quiet. The fellow (manager? receptionist?) was just making confirmation calls the whole time while we waited. You would think if an appointment was running that late at a time when the office is that empty, they would have the courtesy to give you a heads up. Nah. There were other employees there - at least 2 - casually chatting while we waited. Not sure if one of them could have done our taxes instead but it was never suggested. I can only hope our taxes were done right, but I am not confident. I still don't understand why they were so much. If my boyfriend had not been watching, she would have made an egregious and expensive mistake on his forms by entering some student loan info in the wrong column. We did mention when we first sat down with her that we felt we had paid a lot the year before - about $250 per person - and asked if she thought it would be less this time. She did. At least in our case this was not a better option than a CPA. We won't be coming here again. read more

Traci is the BEST here. She has a GREAT personality and is very quick and efficient. She moves fast, but will take the time to explain any questions you may have. This is the 2nd year I've used her and I plan to keep coming to her every year! read more

I am a 35 year old from Boston and just filed 2017 Taxes with Marianna Leybel from H&R Block West Hollywood. Like most people I have dreaded my taxes. For me it was more because I have never really understood taxes. I had filed for an extension and desperately needed to properly file. I signed up online for an appointment and started to upload several of the important documents. It's only the second year in LA filing and Marianna made the process as seamless as possible. She spent about 1 hour and 20 minutes with me and helped me get a great tax return back. She got on the phone with my mom and ensured some confidence back into me. I would highly recommend Marianna and H&R Block! She is a pro in the business! read more

I did my taxes at this branch because I saw how many stars it had on yelp and thought to myself, they must be really good. I finally made it there and Tracy was able to help me and she was extremely friendly as well as fast. Had such a great experience and I will definitely come back to her next year! :) read more

What great customer service!! Floridalma Rosales is our saving grace! You I'm originally from Canada and this is my third official tax year with the IRS. It is quite a bit different than the Canadian tax processes. Thank goodness for her phenomenal expertise or I would be utterly lost at tax season as an entrepreneur. Wish I could clone Floridalma and hire her as my office assistant!! LOVE HER!! xo read more

H&R Block - Tax Services Near Me - Los Angeles, California

I walked to H&R Block down the street from my apartment and was helped by Tracy and she was great. Very quick, yet thorough. The entire staff at this H&R Block was friendly, warm, and inviting. My taxes were limited and simple, yet cost $159 which I thought was steep to say the least, especially when my return was so small. Tracy gave me a $30 discount for being a "New Customer", which was nice, but even then, it's overpriced. If I can make enough in 2014 to justify spending $159, I'll go back because of Tracy and the rest of the friendly staff. read more

Just went to H&R Block to file my 2013 taxes as well as amend my 2012 taxes as I had received a 1099 form after having submitted taxes last year. I've been doing my taxes every year on my own through online tax services and while I received refunds, I felt I wasn't getting back as much as I should have. Also, as any average person that does their own taxes knows, the jargon used when filing can become confusing at points. I called in the morning and got an appointment with a representative the same day a few hours later. Off to H&R Block I went! Judy was at the front desk and greeted me with a smile and a look-alike story, which was very amusing and made me feel right at home. Michael assisted me on the income tax quest, answered all my questions and ended up getting me a lot more back than I thought I could get. It turned out there were expenses I hadn't brought into the equation that I was losing out on because of. The price H&R charged for their services paled in comparison to the refunds I got back and I'm very thankful I decided to come here! read more

Wow what a lifesaver!!! I was attempting to do my own taxes and found myself pulling my hair out in confusion and crying in frustration! Then, when I decided to walk into this H&R Block for a free consultation, my worries were alleviated!!! First off, they welcomed me and got me seen promptly; they had a great sense of humor to lighten the mood of taxes, and yummy snacks laying around. :)) I went through consultation with Nikolai Novak and he guided me through my best options and I decided to pay the fee and file with them. He made it so simple and saved me money. Why did I try on my own when experts like him take the pain away! He was so patient and kind, listening to me and teaching me and being a problem solver. He filed better than I ever could and now I'm proud to say I have an awesome tax guy who cares!!! What a relief!! Thanks Nikolai!!! read more

Thanks Flori for all of your help and helped me receive the most out of my return. Your customer service is number one and I will be returning in the future. read more

Walking in with a folder full of receipts from 2011, I was feeling some anxiety. Marianna Leybel was very good at rectifying my tax issues and I would highly recommend her. The entire staff are very kind and outgoing and I will be back for next years tax season. read more

H&R Block - Tax Services Near Me - Los Angeles, California

This company H and R block shouldn't even receive one star they lost my income tax they don't know where my check is they cannot give me any information regarding my account or where my check is and then have the nerve to tell me that I have to wait 90 days for mess up that they're responsible for. I would say this is absolutely ridiculous I would recommend that nobody use H and R block for your tax preparer unless you are prepared to be very disappointed with the service you received after they get their money read more

I love this place . It was my first time and I will be going there every year from now on . TRACY DEPPA was my licensed tax prepare . She was GREAT . she know what she was doing , vey friendly and nice , I felt like I have known her for awhile . The rate to do your taxes is also very good . I have been to other place and they have no idea what the hell they are doing. ========= THANK YOU TRACY ====== and I love your Hair :) read more

Floridalma is the absolute best and saved the day for me! And thanks to all the great people at your central location that help nonprofit business owners like me get through this stressful time of the year (in trusting hands). Please give my best to Ksenia and her growing family! read more