STAY AWAY! I truly regret going to this office to assist me with filing my taxes. I filed with them previously because my taxes have gotten a bit more complicated with W-2s in DC and CA. When they filed my taxes for me last year, my DOB and home address were incorrect. The email from Marian states that an amendment would be file, but I'm thinking that never happened. I'll have to follow up with the IRS, DC & FTB. I was working with Mary on my tax return. Apparently they don't have tech support at H&R Block. I've spent the last month trying to access my account to view my return. It's very likely that they entered my personal information incorrectly into their system, which is why i can't log in. Mary told me over and over that she was working on it. The last few times I called her, she told me the Marian would be giving me a call later. Still nothing from that office or Marian. When I finally got to speak to Marian on the 18th, she had no idea what was going on. I spoke to her early in the day, but got a voicemail later that night telling me that an extension was filed for me. BUT, still nothing further to assist me with the process. NOW, i need to file my taxes on my own but can't retrieve my previous filing from their system. Please stay away from this office! In fact, check out some of the free online resources to support you with filing your taxes. Don't make the same mistake I made. Go somewhere else! PLEASE! read more

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I have never worked with a less professional tax preparer in my life, or experienced such chaotic, negligent service. I was a client at LA Tax Associates before the buyout and always loved the personal and skilled advice I got with THEM. The H&R Block buyout was a disaster. I cancelled my account after multiple horrible experiences (my preparer would make appointments, ghost me without cancelling, then call me in the middle of the workday to ask if I was ready RIGHT NOW), and has now lost ALL the tax records in their poorly implemented computer system transition. Mary Canchola agreed to help me get my tax records directly from the IRS, since H&R Block were responsible for losing them in the first place. This was in May. She called me in June to tell me she had received the records (I had asked them to be sent to my home address, but oh well). I was on a work trip but emailed her when I was back in town asking to pick them up. She never responded to that email, or to the next four I sent. There was no out-of-office reply. I finally reached someone in the Olympic office and was told she was out til JANUARY, and they could not find my records, saying perhaps they were shredded when I did not pick them up right away. Again, I could not pick them up because Mary never responded to her email or even set a professional away message. I'm now starting from scratch again, working to retrieve my tax records from the IRS directly, as if I had not spent hours trying to reach Mary, physically driving to the Olympic office at hours Yelp says they open, finding them closed, sitting on hold, calling the main office. This is a level of professional incompetence that no one should experience. I sincerely hope Mary finds fulfilling, remunerative work in another profession, but this is NOT IT. read more

Been coming here for years. Reza has been preparing and filing my taxes for the past 2 years and has been doing an incredible job - always maximizing as many savings as possible. He also always stays in constant communication with me and makes sure to call, text and email if he doesn't hear back from me. Glad to have Reza onboard and looking forward to working with him in the years to come!!! read more

I am still kind of shocked by how unprofessional, unreliable and generally disappointing my interactions with LA Tax Associates have been. We had them work on our tax returns for 2018 and 2019. I contacted them a few months after filing our 2019 taxes to get paperwork that I needed and it turns out they had transferred computer systems and LOST ALL OF OUR TAX RECORDS. They weren't even that apologetic. I also tried five times to get SOMEONE, ANYONE to call me back with a tax question about my company's IPO and no one ever responded to my calls or emails. However, a friend has used a different accountant in the practice for years and swears by them. So we decided to give them the benefit of the doubt and schedule with that new accountant. The office rescheduled our appointment three times and never bothered to contact us. The only way we knew our appointments had been cancelled was when we called to follow up on questions that they just never bothered to respond to via email. This place is a MESS. Don't trust your finances to someone who can't do you the courtesy of properly making an appointment or protecting your files. read more

If you want to drop off your taxes and have them filed with minimal effort on your part, then do not under any circumstances use LA Tax Associates. If you want to spend nearly five months emailing every couple of weeks asking when your taxes will be completed, only to be told with almost every email that someone will get them done ASAP, and then not hear anything until you're forced to send another follow up email, then this is the place for you! Seriously, we dropped off our documents the last week of February for Linda, but were informed she was leaving the company and our returns would be passed to someone else. Ok, no big deal. They said with the transition it would take 2-3 weeks and let us know someone started working on them. Then the pandemic hit. We get it. Everyone was thrown off. So we didn't follow up for about a month. Of course, when we did we were told they'd be done ASAP. That's when this frustrating cycle began. Early April: They'll be done ASAP Early May: They'll be taken care of soon Late May: I'll get back to you Monday (spoiler alert--they will not get back to you Monday) Early June: Give us a few days Late June: Will make it a priority Early July: You'll have it next Tuesday (dear reader, do you think I had it next Tuesday?) The next week: You'll get them by the weekend One day before the filing deadline: I'll tell someone to reply to your email (no reply to my email) Looking at the above, if you don't want to devote five months and over 30 emails to getting your taxes done, I'd advise you to definitely go somewhere else. read more

I've been a client of Linda's for over 10 years. She's incredibly thorough and very professional. I trust her completely and have referred several people to her and they are now also long time clients. I've been burned by other tax preparers, but Linda knows her stuff and she constantly keeps up with all the new tax laws. Her staff are also very friendly and helpful. I'm so glad I found Linda. read more

Avoid this place unless you can see Gretchen. I used to see Gretchen here, who is fantastic. I was passed off to Mary this past year and had a terrible experience. She was completely unresponsive to calls and emails after our appointment, but before she filed my return. When it was finally filed, she had added an extra digit to my bank account info on the return which further delayed my refund. On top of that, if nobody picks up your call it will automatically transfer you to another H&R Block where someone there says you need to call this location! Which is what I did! Infuriatingly awful customer service. read more

Hired LA Tax Associates to handle my taxes specifically because my 2018 situation was complicated by a move (earnings in two states, sold RSUs in two states, etc). I was quoted $275 for a single drop off by Heather. I noted my move, sent them all pertinent info, and was super pleased when my I heard back about my refunds. I ended up paying $300 (not sure why the rate increased by $25) and my returns were filed. A few weeks later I receive a letter from the State of California Franchise Tax Board saying they're unable to accept my California return as it was filed incorrectly. I reached out to Heather to see if she had any intel on this type of letter, but she said they probably just needed to verify my identity. I called the tax board and they let me know my returns were filed incorrectly--basically they had claimed that I worked for an entire year in California when I actually had only worked half. I was bounced around between different reps with the state who gave me a slew of different instructions for how to deal with this issue. I looped back with Heather to let her know they'd filed with an error and she insisted that they had filed the returns correctly. I followed up with her for an update and didn't hear anything for about a week, so I called the firm and was assured I'd hear back from Heather by the end of the day. No call came in, so I called again today and she let me know that they filed an amendment (so the returns were filed incorrectly) and I would now need to pay a $390 penalty to the state. My biggest issue: never once did Heather or anyone at the firm admit that they'd made an error here. She never apologized until I followed up with an email on how disappointed I was with the lack of apology. There's a reason why people hire professionals to assist with things like this, and it's truly such a bummer that I'm having to spend my time and money fixing a problem after already paying LA Tax Associates. Between their fee and the penalty to the state I'm out almost $700. Will definitely never be using their services again and would advise others to look elsewhere. read more

My 2019 taxes were filed incorrectly by Linda and nobody will help me sort it out. The IRS has questions for me and I was told Linda moved to Peru during covid and completely checked out (?). Emails and phone calls are never returned. People come and go and ask for my personal information and then never show up for agreed upon meetings. I am actually scared this entire place is a scam. Do not give any personal information or money to this establishment. read more

Updating as I just had to pay the IRS an additional $3000 for late filing, penalties and interest due to H&R Block's lack of competence. I filed a claim with the Better business bureau, and after a year and a half of back and forth and H&R Block saying they "resolved" it with me asking to close the case and me saying they literally would leave a message (sometimes) and never returning my return calls the case was eventually closed. If nothing else comes from this I want others to *BEWARE* as this is the one of the worst experiences I have had. Dealing with the IRS isn't an easy or pleasant experience and for individuals who are truly trying to pay their taxes with the help of "tax professionals" this has been horrific. I paid over $7k in total in JUST late fees, penalties and interest for mistakes H&R B made on 2 years on taxes. DO NOT go here. You'd literally be better off doing your own taxes. read more

Beware if you don't have a good experience with Gretchen. I was a client of hers back when she was with H&R Block when she did several employees at the restaurant I worked at. When she canceled my appointment last minute before tax season, I wrote to her supervisor to complain and she left me a very unsettling voicemail. It's scary to think that someone who has access to your personal records can behave in such a manner. Your personal information should be managed by someone who can stay neutral - especially when they are at fault. read more

i contacted mary conchola at west l.a. office for help with tax return, i gave some very basic info. i previously worked with l.a tax assocs who were great, always professional and easy to contact. mary made a phone appointment with me as i said i need to discuss my business and what my needs were prior to the return being done, she was a no show for our phone appt for no reason, i called her several times no response, no return calls, the next contact i got was that my return was done, as a landlord there are many things to discuss, deductions etc. she didnt even know what a hoa was (homeowners assoc) but did a schedule titled noa?? i had her correct it twice. she made many mistakes like this. i cant list them all here. it was a nightmare, i spoke to miriam who said she would take care of the problem but the issues persisted. i have never experienced such blatant unprofessionalism. she told me she would file an extension, she did not and it cost me hundreds in penalties for the lack of the extension. dont go there if you do pay for a guarantee. total b.s. read more

*********THIS REVEIW IS FOR HRBLOCK AT THIS LOCATION******** Gretchen has been doing my taxes for almost 20 years. She is amazing but has gone M.I.A. this year. Carol and Joan are almost as incompetent as the 'new' tax people they have working there. Joan can't ever think straight as she's always hungry - late going to lunch (seriously, she has used this excuses with a lot of my friends who also have called!!) My paperwork has been handed off to numerous people for over 2 months. I feel so nervous knowing a lot of people are out there with my SS# and birthdate! Creepy!! Joan and Carol at the front desk never have any answers and never call back with the info when they say they will. I have had 4 appts that I've sat in my house waiting for the call and NO ONE ACTUALLY CALLED ME! "Abraham" blew off my appt, "Richard Ward" blew off my appt 2x, "John Tack" - I actually spoke with him yet he hasn't returned any of my calls after doing my taxes weeks ago... oh and he also bad mouths his colleagues. Jose the district manager is nice enough but also doesn't get anything resolved. What a MESS!!! Make an appointment ANYWHERE but HR Block. read more

I went from really loving this place to bitter disappointment when I realised they weren't communicating with me on purpose. I had to dial a *67 to hide my number to find out. Full disclosure: I am going through a divorce and having to speak to my husband and myself separately was probably not fun for the office but there is no need to simply not communicate. My ex insisted we keep filing with them so I wasted weeks writing emails and calling with no response. Heather, the office person is really quite unhelpful. Gretchen had saved us money in the past and knew her codes but doesn't deal with the IRS at all so we had to work with Linda who is considerably less friendly. read more

I will say, this has been my fav place to get my taxes done when it was Gretchen and when LA Tax associates owned it. H&R Block is a joke. The front desk is even worse, Joan. DONT call there and expect help at all. The voice alone triggers you and the lack of simply looking up to see who prepared your taxes is beyond their skill set. The "I can't help you " attitude completely triggered me. Most of the time I don't lose it but today I LOST it. You pay 400 bucks to get your taxes done and 40.00 extra IF you receive a letter from the IRS that the preparer will help you and you call and they can't look you up to see who prepared your taxes? Yes I know I did not have my paperwork in front of me, but they have a computer. Simple. Customer service is not a job qualification there and by the 1 star reviews of the whole set up....It's clear, it has gone so far downhill the place unrepairable. I called because of questions and letters I am not receiving from the IRS. Do yourselves a favor, look for a good accountant people, especially if you own a small business. Not commercial ran operations that are only in it for that initial money and to hell with you after after. read more

LA Tax Associates used to be one of my favorite places to go to. They made doing Taxes a breeze! I looked forward to seeing Gretchen! I recommended everyone to them, I must have been using them for a decade. They changed to HR block last year and I thought it was a COVID times issue with communication, shifting styles of filing, etc b/c things were rough last year around tax times. Well, unfortunately it got terrible and never got better. Trying to get information (after i paid) about my 2019 filing and my partners has been actually impossible. Emails/Phone calls go unanswered. I have resorted to getting a lawyer involved as b/c of their negligence the IRS is now involved on our end. Also, I tried calling HR Block corporate, there is no recourse that way either. read more

I was a client of Linda's at LA Tax Associates for a number of years, and always had a great experience with her. However, she's now sold the practice to HR Block and moved into a well-deserved retirement, as I found out when I called to book an appointment for my 2020 taxes. I spoke with someone named Robert, who told me his credentials and that he could take over my taxes from Linda. So we made an appointment to connect via phone (pandemic and all) - and when the date and time arrived, I cleared my schedule and waited for a call... and waited... and waited. Finally I call the office and Robert seemed really surprised I was calling and that he thought someone else at the firm was handling my taxes. But he said he'd get to the bottom of it and call me back. A week goes by... nothing. I call Robert, and we set a new appointment time. You guessed it, he never calls. Again, I call the office and this time we connect and go through my 2020 information. He sends me over my return for review (I can look only after I pay, of course), and I return it to him with some questions. And... I never hear back. I call the office and find out he's been terminated due to performance issues. Always a "great" thing to hear about the person who just did your taxes! From there on I was shuffled from one person to another, none of whom was familiar with my situation at all and could only answer questions in general terms. When you work with a tax professional, you would hope they're knowledgeable, thorough and reliable. For nearly 10 years that was exactly the service I got from Linda - but I'm here to tell you that the way this company treats their clients today is abominable. I've been shuffled around, put on hold for an hour, hung up on, and ignored. Please beware of LA Tax Associates - any positive reviews they may have are from a previous era, and the way they handle business today is unconscionable, particularly when handling people's personal information and finances. Never again! read more

LA Tax Associates USED to be a reputable service. Ever since H&R Block took over... they are beyond incompetent. They rendered the wrong service, charged me for it back in February 2020. I am writing this in NOVEMBER 2020. The office has been completely unresponsive to my calls, emails and requests. I now have to go through my credit card company to dispute this. DO NOT USE LA TAX ASSOCIATES if you want your business handled in a timely, responsible fashion. read more

Gretchen is a goddess! I've had the pleasure of having Gretchen do my taxes for well over a decade and I don't know how she performs the miracles she does but I'm forever grateful. read more

I needed help filing as 1099 for the first time because it wasn't as plain as simple as filing W2s. (1) LA Tax Associates was unresponsive; it took at least a couple weeks to finally hear back from someone. (2) I found out on the same day of sending in my check and my tax returns being filed that I had overpaid, LA Tax Associates said I would get refund of what I had overpaid. When I never did get the refund I tried contacting them, I never heard from them again. I had to go to another accountant and only to find out that LA Tax Associates might not have filed my federal tax returns on-time. Frankly, I would not even give them 1 star if a no-star option is available. I would not be going back to LA Tax Associates nor recommend them to anyone. read more

Just found out Taxes were filed incorrectly in 2018 and I've been extremely stressed because IRS sent me a letter demanding a huge amount of money. Accountant at HR Block said she's too busy to help and can only get to it next week. She also said they'd lost documents around that time so I may not be able to get a copy of my tax return. I found this odd. Then she calls me, implying I didn't give all the info I was meant to but also contradicted by saying the taxes were filed incorrectly. It was a confusing conversation. Did I mention I was charged twice for services rendered. Lack of communication. Its just a huge mess. It was actually affecting my mental health. I just switched to another accountant who are immediately reviewing everything and giving me peace of mind. I really don't know what's going on with them, but I'd be very cautious. read more

This place is a joke! They are unprofessional and I suggest to find a better place ! Linda had my information since jan and waited until April to file my taxes ! I am still waiting on my return and there is no way to get in touch with her , she is off for the rest of the year ! I will never ever bring this place any business ...good luck to who ever decide to use then ! read more

Can you give minus stars?! After reviewing our documents (that were completely wrong) - I will lost the errors - stapling my copy of my W2 to my federal return, the federal to the state and giving the state to me! Filling jointly even though we can't due to visa status AND doing a 1040 not a 1040NR despite it being very very very clear that we needed one of these. The lost goes on...... serious con artists and not a brain cell between them read more

I am not one to normally leave reviews but I feel compelled to do so in this case. For years I have used Linda at LAX Associates. Linda was always competent, personable, reliable, and punctual. I referred many friends and Associates to her. Unfortunately, she recently sold her business to H&R Block. I was refered to Gretchen. The first problem was that Linda used a different software than H&R Block uses so they cannot access my records electronically. It soon became evident that this office is very unprofessional and disorganized. They rarely have a live receptionist. the majority of calls go to voicemail and are never returned. I left messages for Gretchen consecutive business days and my call was not returned until the fifth day, and then not in response to why I was calling. She had an offensive attitude. Further, I had been was told by my financial advisor that she had received a nasty message as well. When I told her I did not appreciate this lack of service she told me that she did not like my style and did not want to do business with me either! Carol the office manager did her best to be cordial and obliging but I would not engage the services of this particular H&R Block office even as a last resort. read more

Been w/ Linda since 2008 and she's been great doing my taxes for my business and personal. Always had a nice refund. She's an awesome person and I've never had a better experience. She know her stuff. Sometimes I've had to call a few time to connect but in the end, I'd rather deal w/ that then someone who rips me off & has no personal touch (COUGH- H & R Block COUGH!). I have no problem recommending LA Tax. I feel protected w/ them. read more

Gretchen is the best. I've been going to her for over 5yrs for my tax preparation. I always leave in the best mood. 10/10 highly recommend!

Stellar. Gretchen is so kind, and always makes me feel so comfortable in an environment that totally freaks me out. I'm an actor/illustrator and my income is all kinds of wonky, but she's a pro in every sense of the word. So deeply grateful to have her! read more

Gretchen is wonderful!! She is always so helpful and so friendly. We hate having our taxes done, but she makes it the best experience it can be!! We do really look forward to seeing her every year! Love to her and her whole staff. Can't say enough good things about these people. read more

I love Gretchen at LA Tax Associates. My co-worker recommended her to me and I was hesitant at first. I played around with turbotax.com and saw that we were gonna owe near $9k (federal and state combined). I was sweatin' bullets. On the eve of tax day, I asked my husband what we should do. Should we suck it up and admit that we owe $9k or try a professional? I started calling around and asking who my family and friends used and if they'd recommend their tax person. They said no because their's sucked. Still sweatin, bullets, I remembered my co-worker saying how much she loved her tax lady, which is Gretchen. So we're like, "it can't hurt to have a professional look over our stuff". So we just got back from her office today. My husband and I both have big, no, gigantic smiles on our faces. Instead of owing $9k, we are getting back approximately $150 after all is said and done. Let's just say she is worth the money. It's nothing outrageous, but she is worth it if you think you need a second opinion. Tip: If you are going to see Gretchen for the first time, it helps to bring the previous year's income tax return so that she can see what you did and help you from there. Also, we had a business to include with our taxes, so it'll save you and her time if you are organized. I created a spreadsheet with everything listed on one page. The whole session only took one hour. Bing, bang, boom! P.S. Gretchen is a hoot. It definitely WASN'T boring while we were there. My husband thought she was quite entertaining. Can't wait til next year! read more

Gretchen is amazing!!! 5 stars for being the friendliest tax advisor!! I love her, and she will probably be do my taxes until I die. Lol

This is my first ever review in my life because I'm compelled to write in the interest of others not have a similar worst experience like me. I hate to write negative reviews I would love to give negative stars for the extremely poor customer service. Not only did they do my NJ state filing incorrectly but never even cared to make a honest attempt to fix it. They never returned my calls and emails - I followed up with them for one year...yes ONE full year. The assistant takes your name and phone number all the time, but never returned back. Later, I myself read the instructions for NJ state tax and filed myself and received the refund. Do not buy their insurance..its a scam. I bought it too, but as my experience was, they will never return back to your emails or calls. My genuine recommendation is to stay away from this place if you have any slightest of complex tax filing! read more

Gretchen Has done my taxes for many years. I've had some great tax preparers, but she is at the top of the list. She and her staff are exceptionally helpful and gifted. I've referred quite a few people to her and they are very very happy to have her. read more

Linda is great! She is quick, effective and nice to deal with. Highly recommended. read more

I was introduced to Linda at LA Tax Associates by a dear friend of mine after I was faced with a tax disaster. I am pleased with the processing time, level of expertise and communication provided by Linda. Heather was exceptionally kind and hard-working as well. I will be sticking with this team for sure: good business is hard to find these days. read more

Hey, these ladies are lovely. They work the hardest for you, they are fantastically nice and they do their best to accommodate you. Linda is a superb CPA. It's a pleasure coming here every year. Thanks again!! read more

Linda at LA Tax Assoc is awesome! I went from owing money to getting a refund. She's very efficient while also being very nice.

It's not like these folks are cheap, giving you a reason to put up with a lack of customer service and long response times. This was my 2nd year going to Linda. The first year, initial meeting, Linda was very pleasant but seemed a bit scattered as she entered my itemized information into her computer. After all the W2 & 1099 information was plugged in, she installed a software updated which took about 10 minutes and, when complete, all the previously entered information was lost and we started the process over again. Not her fault. Left knowing exactly what I was being refunded/owed and direct deposit/withdrawal was set up on the e-filing. Done. Fast forward to the 2nd year. I had left a couple of messages for Linda to call me back before I scheduled my appointment. After no returned call, I scheduled with the receptionist. Again, arrived for her first appointment of the day and Linda seemed disorganized, shuffling things around her desk to ready it for me. I'll preface this with a note that I'm a VERY detail-oriented person and notice everything! So many of these things would go unnoticed by most. Back to the tale. We enter all information in but leave the return incompleted because of a potential investment amount that I was uncertain I was going to do. My choice to not finalize. This was the April 2. I'd promised to make a decision in the next day or 2. I did. After 4 or 5 messages and a handful of emails trying to get Linda to respond so that we could finalize, I received NO response. She blamed it on having phone problems where she wasn't receiving messages. I asked her to explain why she didn't return the messages I left with the receptionist or the emails. Dead silence. It's now the 10th. Taxes need to be filed by the 14th, the day I'm moving out of LA. So thru a battery of emails begging her to respond and assure me that the taxes were complete, scheduled to e-file on time with a withdrawal of what I owed to be automatically taken out of my bank account on file (and used on the previous year's tax return). I get confirmation on the 12th. Whew! I can move with that off my plate. After noticing that the FED taxes hadn't been withdrawn from my account (state went thru at 12:01am on the due date), I phoned and, when there was no response, emailed Linda to ease my fears that something was done incorrectly. It always seems to take a few attempts to get an actual response from her, but when the excitement level increases in the tone of the email, she seems to take it more seriously. I was assured and reassured and reassured over the next 2 months that there was a computer glitch with the federal taxes and that the withdrawal of what I owed would eventually go thru. June 7th rolls around and I receive a lovely letter from the IRS with a failure to pay notice, a penalty fee and interest. Email Linda. Do you think I heard back...well, I did...in 2 days with a "can you send me a copy of that?" I scan and email. Linda FINALLY looks at MY return and realizes she did NOT request that the funds owed be directly withdrawn from my bank account, even though for 2 months she's guaranteed that my account was listed on my return and it was the IRS with the issue. REALLY? She offers me a discount on my following year's taxes. Do you really think I'd be going back to her? So I request a partial refund since I was asked to pay up front as I left the office the day of my appointment, even though the taxes were not yet complete. Unacceptable, I say. She offers to pay my penalty and interest and thinks I'm making too big of a deal over non-payment of $32 with the cents that were the penalty and interest. It wasn't how much, I explained, but the fact that i've been mislead and misinformed for months and the job I paid her to do was not done properly and I felt I deserved a partial refund to which she refused. Thanks to AMEX for fighting the fight for me. Apparently they too could not get the information they needed from lack of response from Linda and they credited my account for the full amount. I would steer clear of Linda. She can't manage information or find the time to give clients the personal attention that each person deserves when dealing with something as sensitive as a tax return. Maybe try another associate here with good reviews, but I wouldn't trust Linda. Period. read more

Linda has been doing my taxes for years and I am very happy with her. She is fast and there are never any issues. I always make my appt. early and have my refund a few weeks later. She always responds to my emails when I have follow up or even mid-year questions. She is never "off for the rest of the year". The office is always cozy and all of the support staff is very friendly. Highly recommend! read more

I've been going to LA Tax Associates for over 10 years, and they continue to impress me. Linda is an Enrolled Agent so that always puts me at ease. They do tax planning as well as tax preparation & filing. They always help me organize my deductibles, etc, and I believe I get a good deal while staying true to IRS regulations. I recommend them without hesitation. Bonus: they are a woman-owned and -operated business. read more

I have been going to Gretchen for over 10 years now and have recommended countless other HAPPY clients! She's the best of the best and you can't resist her amazing personality. The office is conveniently located, clean and full of friendly staff. A visit to Gretchen is like a gift to yourself. read more