Do not use H&R Block IMHO! Tax returns for 2019 were prepared by H&R Block. They input the incorrect SSN and this incorrect input impacted 2019 AND 2020 and refunds were delayed for both 2019 and 2020 AND PROBABLY 2021. Tax year 2019 was finally received after an 18 month delay. Tax year 2020 is still delayed for almost 12 months caused by the 2019 error. This process has been ongoing for almost 2 1/2 years...and no end in sight! The H&R office manager acknowledged the error and prepared a representation letter on the corrective steps that he would undertake to correct the errors. Copies of the letter were given to the parties and the office was asked to put a copy in the respective files. Facts: 1. H&R Block prepared the return! 2. The taxpayer, a minor, merely signed the returns that H&R Block prepared and processed! 3. Their representative (Mr. B) acknowledged the errors! 4. They provided a letter how they would correct the errors. 5. A company "Senior Paralegal", MS A, in a letter dated December 2, 2021 challenged the authenticity of the letter referenced above and their accountability stating "We have no evidence that delays you appear to allege...are attributable to H&R Block". They have admitted an error but they have no evidence????. 6. Further information continues to allege shamefully that a minor is ultimately accountable for the input error. H & R alleges that they were provided inaccurate data verbally or ?. Go Figure. They had multiple W-2's to review, not 1, not 2, but multiple W-2's with all of pertinent information needed to accurately prepare a proper return (s) such as Name, payee, address, SSN, withholdings...to verify the SSN. That is standard practice for the overwhelming cadre of tax preparers. Apparently, it is not for this operation and, accordingly, that magically wipes away any H&R accountability!!!! 6. Past representatives did not give any evidence, IMO, that they thoroughly had a strong desire to investigate the matter such as talking to the preparer of the returns in 2019, the supervisor, reviewing the files, etc. to expedite a quick and just resolution! They hid behind privacy mumbo jumbo...totally unnecessary if they would just investigate the matter internally. You make a mistake...own up to it. You make a faulty 737 airplane, you do not need forms and consents to find out you made a faulty plane...except to blur the facts. The facts are clear! 7. Delay, deny, attempt to bully and intimidate is the apparent customer service model H&R employs, IMO. This disadvantaged the taxpayer financially and, yet, they claim no responsibility. The taxpayer had to borrow money for school needs since the refund money was not available and, yet, it isn't H&R's fault. It made completing FAFSA more challenging since the returns was not corrected and, yet, it isn't H&R's fault. It has the potential to complicate her Social Security earnings calculations as well. It all began with the incorrect preparation and, yet, they claim... not me, not me...the man behind the tree and, therefore, it isn't H&R's fault! IMO, this is unprofessional and indicative of a poor work product. They blame a teen, legally a minor. Find and support your local C.P.A...OR...TurboTax is a bargain...TaxAct , Credit Karma, Jackson Hewitt...!!! p.s. Information that has been recently obtained by a U. S. Senate staff alleges that H&R block may not have mailed in all of the returns that they stated they would process. It just goes on and on!! read more

Don't go to H&R Block unless you want to overpay to get your taxes done! We were satisfied with our tax preparer & feel he did a good job but our bill came to $588!!!!!!! Absolutely do not let them start your tax returns unless you insist on a quote, which the big sign in their office says you get to "know the price beforehand" but our tax preparer did not offer a quote. So, our bad for not insisting but never did we think it would be almost $600! Prior to this year, we had used a CPA for years, unfortunately he retired, but we never spent more than $200 & our return was done in 30 min compared to 90 min at H&R Block. read more

Called customer service, somehow spoke to a lady who barely spoke English or could understand it. Gave my information, never received a call back from anyone. So much for there customer guarantee! Again, avoid this place unless you want your taxes messed up. read more

Absolutely no privacy at this strip mall. Lady I had seemed like she knew what she was talking about HOWEVER -- when she was done the bill was over $800. SERIOUSLY $800. I walked out and found a someone else who did it for $560 and much more privacy. read more