The staff here are always helpful. I ordered a Teriyaki Char with cheese combo and it was delicious. I also ordered a side salad with ranch and the portion was good. read more

I work for a local ambulance service. I had ordered a combo meal @11:15am on DoorDash for pick up and expected to be ready @11:37am, unfortunately we got a call and needed to respond. I got back to station at 12:40 about an hour later I went inside got my order and visibly saw that the food was soggy and we all know that a soda that's sitting for an hour won't be good anymore either. I kindly asked the cook if it can be remade and the reason. That I picked it up late was because we had a emergency to respond to. He was kind and gladly started to remake it. I want to say thank you to the cook. The reason I give a bad review was when the manager that guy that serves the food I didn't get his name but I will describe him how I see it (Mexicano, brown with facial scaring from acne) started to speak in Spanish was enraged he started to shake his head in disbelief, started to THROW all the food out on the table and decided to give me dirty looks....he then said something about us ambulance drivers. While I believe we are normal people with a duty to act on emergency situations we don't believe in special treatment...it's a rainy day and I just wanted a warm meal after being out in the rain. The atmosphere quickly did not feel okay it felt more tense and I did not feel welcomed. Once the manager got my food he practically just shoved my food on table and quickly walked off. I really wanted to talk to him about why he was acting as such I don't think it was professional for him to act that way when it's not his money or his own business. Does remaking 1 sandwich really a big deal for him? I got my food and I said thank you so much to the cook that remade my food and thank you to the cooks that never made it a big deal unlike the server I'm not sure if he's a manager or if he just has this attitude towards everyone. read more

Terrible service. Long wait to take order. Longer to serve order at drive thru. I'll never return.

Went for dinner and the food is terrible. Had the steak sandwich w/out Bbq sauce and it came with the sauce. I got an ice tea and went for a refill but they were pouring it all out. Made our order to go without asking and we were dining in which charged us tax. Been here 2 times. Not going a 3rd! read more

We were in Ojai and wanted a GOOD quick dinner and we gave always enjoyed our local Habit and decided to stop in... BAD moService is terrible and they got our order wrong! Their answer to our wrong order was this (see picture) They DO NOT want you to ask them to take your order. The gentleman even said ("Us taking your order is going away so get use to it") Now we know why there were no other customers there! read more

Habit Burger & Grill - Burgers Near Me - Ojai, California

What a clown show. No more ciabatta bread? F@&k this place. I asked her specifically to check my order because it's constantly wrong and then she hands me the food and tells me it's wrong and they don't have ciabatta bread....i wouldn't have ordered this sandwich without that bread... Please close down already. Do Ojai a favor and leave our town. I Will never go back to any habit. read more

The burgers here are always very good. Service is fast and friendly. There is indoor and outdoor seating. You can enter your order at one of the locations inside if you prefer, or have them take your order at the counter. There are other options besides burgers, they have chicken sandwiches and salads too. The shakes are yummy as well! read more

We came in around 9. There aren't a lot of businesses open late in the Ojai area. I asked for modifications on my veggie burger like add mustard and lettuce wrap it. Neither were done. I was hungry and didn't feel like waiting so I didn't say anything. All the sides were good. My impossible burger could have been cooked longer. Everyone was pleased with their meal except me. The lady at the register was nice and the food did come out very quickly. read more

Habit Burger & Grill - Burgers Near Me - Ojai, California

I have been to 3 different Habits, Ojai, Costa Mesa and Nevada. This Ojai location is a mess and it's difficult to believe that it's still open. They are notorious for messing up orders and unfriendly staff. We will not be back. read more

We stopped in for a quick bite, the ordering kiosk was closed/not working. Total wait time was about 17-19 minutes. The server was polite and quickly took our order. The Drip Burger was delicious and I enjoyed the fries and the Dragon Fruit juice we also ordered a double double with cheese and bacon!!! On point! We dined in the car, the parking lot was clean and well lit Definitely going back!! read more

Habit Burger & Grill - Hamburger Habit - Burgers Near Me - Ojai, California

Literally no stars dude I waited for 40 mins and got stuck in line without even ordering. It took so long I literally got out of my car while I was stuck in line went to talk to the manager and he said we have a lot of orders and I told him to plz tell the cars in line to park out front and bring their orders to their car so we could leave . IM STILL WAITING Now 45 mins stuck in this line read more

Not ever going back to this location. The employees were nice, my veggie burger went into the garbage can. What the heck happened to your food? read more

I love the Habit but this location needs some work. We got it to-go so we couldn't take it back, but my husband's burger was pretty underdone. But that's not the worst part, his burger had a huge piece of plastic in it! It looked like a cheese slice wrapper had been left on and melted into the cheese. Disgusting. read more

Habit Burger & Grill - Plastic wrapper left in the cheese on the burger - Burgers Near Me - Ojai, California

They Habit used to serve an amazing salad selection, and have a new rollout that destroys most great restaurants. They made these with replacements amount to cheaper ingredients, smaller portions, and took two salads off the menu which were the only reason I went. Boooo read more

We had a DoorDash order. The hamburger was under cook. I thought the beef was going to say " moo". Try calling the number that's on Google. It turns out to be the call center ,Austin said that lI can't transfer you to the actual store. "Since when can't we talk to the store and talk to the supervisor and ask if they can make the food before going in especially if I went to grab it for my lunch. read more

Habit Burger & Grill - Burgers Near Me - Ojai, California

I travel all over California, Nevada & Utah, I've been to countless Habit restaurants. The 2 managers at this location seriously do not know the first thing about running a good restaurant. They're both very mean spirited. If you ask them for anything, they'll get mad and angry with you. The head manager was so mean to us, it's seriously unbelievable he's actually a manager. The food is the worst of any Habit, the service is horrible. I'll be amazed if this location is still opened a year from now. read more

I want you to look at the way they threw my burger in the bag, so disrespectful no napkins, no ketchup not even the bottom was wrapped or the bag rolled, i cant believe this. read more

Habit Burger & Grill - Charburger - Burgers Near Me - Ojai, California

Food is so good, awesome. Did a mobile order and they forgot my onion rings, that's messed up, not cool at all.

Umm ??????????? come to get food and location is closed !!!! 750 pm posting this in parking lot hello corporate !!!!!! WTH is going here 10 cars have come in and turned around cus there closed and they say 10 pm online and app !!! read more

Habit Burger & Grill - Burgers Near Me - Ojai, California

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$63. Later 2 Sirloin Bergers & a double all meals. The $12.00 plus for the meal & the bread was 3 times bigger than the meat. No more of my $ Habit can SUCK IT !!!!! REDICULAS!!!!! AT LEAST FILL THE BREAD!!!!!! NO MORE I'LL DRIVE TO IN & OUT! 0 stars after this declined service. If you don't want to feed us just shut the doors. S.B. B.S. read more

The food here is fairly decent. I've never been to a Habit before, so I think that I had pretty high expectations. The prices were higher than I expected, but living in Ojai, I'm used to high food prices. BUT, I expect some amazing food for those high prices. The Habit was just ok read more

So sad this place used to be so good at the Ventura location. Now they actually ask for tip at the drive thru. The price is insane for what you get. I don't care about price if the food is what they used to serve at the Ventura location back in 2004. The burgers here are so small and have no taste at all. It's pitiful what has happened , the owners sold it and now it's gone. I was so happy to get a burger joint in oak view but not this crap. Rather have a jack in the box or Carl's Jr. read more

The first time I had a problem was when I made an online order, and went to the restaurant to pick it up. I went through the drive-through because I had my very new newborn in the car. The staff member told me I was required to come inside to pick up my food. I told him I had my newborn and I could not leave him in the car. He stated "I'll let you go through the drive through THIS ONE TIME." He was very rude, and I couldn't figure out why I would have been required to go inside just to pick up the food I ordered online. Another time my husband went with our toddler and ordered inside. The staff member charged him twice for his food. It took quite a while for the staff member to issue a reimbursement, and we did not get the reimbursement into our bank account for at least five business days. The staff member also did not give us a drink that we had ordered. In addition, the salad I ordered was rotten, and tasted horrible. My husband went here again, two days ago. Once he got to the front of the line to order, the staff member who was at the register walked away without explanation. Nobody acknowledged my husband, and it took a few minutes for anyone to come back and ask him if they could help him. Also, they forgot a drink that he had ordered AGAIN. I just don't understand the service here. They make it very complicated when it could be so much simpler and they are very rude. read more

I really don't like giving low ratings, but just being honest. If you order a veggie burger, get it to go so you can doctor it up at home with pickles, more onion, more sauce so that it's edible. French fries are pretty good. I wish they'd cut down on the packaging and napkins--I got 15 napkins, two paper bags and one plastic container for just a veggie burger and fries. read more

With a huge anticipation and excitement it's here!!! Never a fan of the touch screens as I like human interaction. But welcome to the new world. Their seating is not that great of options besides if weather permits. Decor is awesome as it's done by an artist from our second home in Maui. Great food as usual with plenty of options for all. The drinks have a ton of options too. Love that this place is here and we have a great option. The employees are super friendly and speedy. People need to remember they are learning still so relax. read more

To the owners of this store. This store has the poorest service I've experienced and food quality is poor. If your goal is to lose money and turn off customers you're reaching that goal. I ve given this store 4 tries. Zero were positive experiences. It's strange because the Ventura stores are great. read more

just placed an order, ordered a burger no cheese, and a couple other things off. i am hospital level allergic to dairy, there is still cheese on it. you know for spending what $30 on a meal you expect to get it how you placed the order, especially with that $20 an hour but i guess these people just have better things to do. i would give this zero stars if i could. read more

Their sirloin steak sandwich is so gross I could not eat eat ,the meat was so over seasoned it hurt my mouth and stomach, the meat didn't even taste like real meat I would have not even fed it to my dog. The sauces on it had a horrible taste nothing could compare it to thank God! I trashed it after the first bite and went and got a nice tasty cheeseburger from McDonald's. Never again will I eat at the habit it has consistently been bad no matter what I order. read more

They always seem to be short staffed, scrambling, taking long just to be able to order and the burgers show that. It takes a long time to prepare too, and then the sandwiches a mess. I used to love it here when this location first opened. read more

Habit Burger & Grill - The Reality vs. The Ad - Burgers Near Me - Ojai, California

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Great staff and easy to order. Food is always consistently good! Staff are always helpful and kind if we have any problems. This is a standout store! read more

Outstanding Berger & onion rings , fries are decent I will definitely return. Drive thru is excellent Good Food

Went to the Habit last night for dinner, gotta say they were on it! The manager (who I've seen at the Ventura location) was running the register. He was on top of it and super nice. He thanked us for coming in and it was actually genuine. It wasn't the half-fast small chit chat. Which was nice for a change. Based off past experience with the habit at this location, we've walked in looked around and left. I get it, worked in restaurants many years though when the trash cans are over flowing, tables are dirty, and staff are just standing around it gives it not a good look. Last night it was clean, staff were nice, and the food was good. I will be back for sure. Last night was our make it or break it trial for them- they passed. read more

Bug Fan of original location in Goleta! This one however not so much... Went to drive thru, 1 car ahead waiting to order. That took several minutes Was asked to wait when I pulled up to order. Placed order, asked for "well done fries" most people I know like their fries cooked to doneness? Ordered a 1/2 & 1/2 order or fries and onion rings and an extra order of onions rings. Which cost 4.49! And what I got was NOT what I ordered! I received limp barely warm fries and the onion rings were extra brown and not even warm!!!!!! Burger was great as always. I don't know about other people but with the cost of everything now days it seems getting what you ordered should be what you get! I most likely will not go back again as this was my 3rd visit and they have all gone like this! This place was a highly anticipated arrival here in Ojai and it is beyond disappointing! read more

I was at the habit Burger Grill in Ojai today and they had horrible customer service. I walked in and walked to the front counter, waiting to be assisted by a cashier five minutes, went by and one of the cashiers asked the manager if he could help us then the manager proceeded to tell that cashier in Spanish, thinking I wasn't gonna be able to understand the language and saying how he should let us wait because we have kiosks available around us for contacts I am young visibly so and do not own a credit card we waited for 20 minutes and while waiting, I noticed that the cook proceeded to tell another cook that we were standing there and staring at them in Spanish again once we got our food, I said gracias and the manager proceeded to drop his jaw. So I think it's pretty clear that the manager meant that in a very rude way, and did not expect me to understand the language by the way, Spanish is my first language read more

First time at the new Ojai valley location. What a disappointment. No actually worse. I ordered online through the app. And then arrived to find many people working.. Just NONE at the counter. One fellow literally looked up directly at me then put his head back down to his work. No hey to a coworker to come tend the counter. I waited about a minute before I finally raised my voice at the nearest person and ASKED for help. What kind of customer service is this? Never mind. May not be back. No food is that good. read more

I just received horrible service from your drive through. My order was missing my fries and I got the attention of a worker who told me that I didn't order fires but she would give them to me anyway. When she came back I tried showing her my receipt and she wouldn't even look at it and gave me attitude as if I was in the wrong. I have had items missing from my order before which is why I checked the bag. I will never go back and will file a complaint with the corporate office on Monday. With service like that you deserve to have AI take your job. this was at the Ojai, Ca location. read more

Many of us up in Ojai were very excited to hear that The Habit would be taking over the old Wendy's location. There are very few casual family, friendly restaurants in the area, not counting fast food like McDonald's and Taco Bell. Our family said we wouldn't go the first couple of weeks because they would be so busy but we decided to check out the drive-through. To be honest, we were surprised they were going to keep the drive-through, I don't think any Habit Burger locations have a drive-through because they are not your typical fast food and it takes a little bit longer.... in any case the staff were friendly and helpful, and the food was just what you would expect and very much the same as the food we would get at the Ventura location. as we thought the drive-through did take a little bit longer than your standard drive-through, but it was well worth it. We have visited a few times since they've opened and although there is a little bit of a wait, everything has been just as it should be each time. The orders have been correct, the food has been hot and fresh and the staff have all been friendly. When it cools off a bit and the front patio will be a nice place for people to hang out and have lunch- I'm so glad they added that in the remodeling of the building! read more

The habit has turned to a waste of a meal. All burger's "If they get the order correct" comes out with dry meat and just a pathetic excuse for a hamburger. Prices have even gone up! Don't waste your money read more

As many have noted, the food was excellent, and the place was clean and new. My main observation is that they aren't expeditious regarding the drive-through. If you are in a hurry, this might not be a good option, or prepare to be patient and put on some good tunes! read more

Excellent burger and onion rings, as expected from the Habit. Friendly and accurate service. Drive thru such a novelty to our Habit experience, and so convenient. So glad they are here. Welcome to the neighborhood Habit!!!! read more