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    Habit Burger & Grill

    3.1 (17 reviews)
    Open 10:30 am - 9:30 pm
    Updated 2 weeks ago

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    ADA compliant kiosk... what about the tall people in this world?
    Tawd V.

    Lemme start off with I LOVE THE HABIT! What I am not loving is the self-service kiosk. It's mounted so low to the ground that I have to kneel on the ground to use it. I am only 6'1" so I had to pull up a chair to use it because my back hurt. Then upon ordering, I was VERY disappointed to learn that I could not substitute fries for fried green beans or onion rings. I ask the employee if I could do so, and was told that NEVER was this an option. That's BS, because I have always ordered my meals with half fries and half green beans. So to be told that I NEVER had to that way is a slap in the face and rude AF! I haven't even received my food and I am very disappointed with my experience. Let's see how the food is... Burgers were good as they should be, the fries were mushy because they had been left under the heat lamp too long and not fresh. And I shouldn't have to order them "well done" to get properly crispy fries. One last thing that is still not sitting well with me. The lack of substitution, I also couldn't substitute my soda for a milkshake (with up charge). Substituting a milk shake in a meal has always been a thing at every restaurant known since the beginning of time. If this in ability to substitute is a corporate wide policy at The Habit, then I am breaking the habit and never eating here again. Seems like customer service has taken a back seat to profit margins and process efficiency. Your food isn't so good that I am willing to be degraded and treated like I am an inconvenience. I honestly think this is NOT the norm for the Habit, rather this location has a lack of leadership and proper training in customer service. I do know that I will NEVER come back to this location. Good job ya'll, you pissed off a customer for life. One that has a BIG mouth and loves to share his experience with the world.

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    23 hours ago

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    3 months ago

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    2 months ago

    Compramos un paquete familiar muy rico estaba todo . Tuvimos que esperar un buen rato .

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    2 years ago

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    6 months ago

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    Lulu, we are sorry to hear this. We have sent you a DM.

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    1 year ago

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    5 months ago

    I went yestarday to Habit and it was amazing the food was great and the cashiers were gentil.Im sure coming back.

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    1 year ago

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    Hi Rosemary, we are sorry to hear this. We have sent you a DM.

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    8 months ago

    Amazing burgers, customer service. And most of all the female manager was wonderful! It is now our go to for burgers

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    Luisa, thank you for taking the time to leave this awesome review!

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    10 months ago

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    Thank you for the lovely rating!

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    10 months ago

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    Hi Joshua, thanks for reaching out. We have sent you a DM.

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    2 years ago

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    1 year ago

    Food is usually good but takes as long as a sit down dinner at a restaurant with three courses .....

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    1 year ago

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    2 years ago

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    Thank you for rating us!

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    2 years ago

    If you want a solid burger with fresh ingredients!! This is the place to go. I love the outdoor seating and the kiosks to place your order.

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    2 years ago

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    Thank you for rating us!

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