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    Habitat for Humanity

    3.7 (3 reviews)
    Closed 10:00 am - 5:00 pm

    Services - Habitat for Humanity

    Community Service/Non-Profit

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    1 year ago

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    Goodwill of Southwestern Pennsylvania

    Goodwill of Southwestern Pennsylvania

    1.6
    (8 reviews)

    This isn't as bad of a store as it seems. I think the one thing we have to remember that Goodwill…read moreis only as good as the donations it receives. If it was in an affluent neighborhood, it'll be a better selection, if it's in a non-affluent area, the selection won't be as good. This location is kind of in between. Because of that, all the good stuff is picked over and you end up looking for a needle in a haystack here. It is rather larger on the inside than some have led you to believe, and it is well organized, but like I said, it can be sparse. This spot is kind hidden away near the mall. Actually I can remember years ago taking this shortcut bypassing downtown Greensburg and coming out here.

    The manager Rachel is an unfit manager…read more.. I was politely inquiring about an article of clothing that was going to be processed for sale. I was met with two cashiers who were actually extremely positive and helpful but I can't say the same for the manager and the old gentleman who worked the back stockroom. I was told the item would be ready in an hour so I came back just to be told it would be another 30 minutes. I came back in 30 minutes just to be told it still wasn't ready. This is where I took it upon myself to ask the polite cashier if I could personally speak with the manager who was in the back. When I was attempting to speak with the manager, I was met with this older gentleman who was very confrontational and was raising his voice at me while I spoke calmly. I don't know if his tone was coming from a place of racism because I was merely trying to explain to him that ive been patiently waiting for 2 hours and he just progressively showed me more and more anger. Simplest words, he was a miserable human being. He told me the article of clothing would be ready in 20 minutes and then he immediately backtracked and said he doesn't want to have it ready for me. This man was nothing but a miserable energy and his behavior was unwarranted and he's clearly dealing with something deeper and taking it out on a customer that has nothing to do with his internal conflict. A relative of mine had called to ask if this clothing could be ready in the morning to be picked up... The manager Rachel apologized for the misconvenience and said the item could be picked up right now. I drove down and the lady had intentionally overpriced the item to $59.99 knowing fully well that I would be wasting my time and money on a trip just to see an overpriced item. There's a similar item at the time on the sales floor priced at $3.99. So it's no exaggeration that this manager is just being bitter and evil just like her coworker and this is a terrible way to represent a business. Having me come back 3 times to price a 3.99 item to 59.99 because they are in their states of negative emotions. That's just an evil human in my eyes. The fact someone like this manages a store is quite scary because that would be the recipe for a toxic work environment. My family has donated to this Goodwill for over 30 years and now that is coming to a quick end. Takes seconds to lose a customer and with this treatment I've wrote about, that's exactly what's happened all due to the miserable energy someone feels the need to project for whatever sad reason. God bless those kind cashiers, I hope they find themselves a better environment with a manager that knows kindness. If there's video and audio footage of the situation I would definitely recommend that corporate take a look at it and let themselves be the judge on the matter.

    Habitat for Humanity - donationcenter - Updated July 2026

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