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    Helena Theurer Pavilion

    5.0 (5 reviews)

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    Hackensack University Medical Center

    Hackensack University Medical Center

    2.3(370 reviews)
    0.1 mi

    A Heartfelt Thank You to Hackensack Hospital and the PICU Team…read more From the moment we arrived at Hackensack Hospital, I knew we were in caring hands. What we were going through was incredibly scary and overwhelming, but the doctors, nurses, PCAs, and entire PICU team made an experience that was so frightening feel a little easier for our family. I cannot fully express how grateful I am for Dr. Ali and his entire team. The compassion, professionalism, patience, and dedication they showed us meant more than words can say. They not only cared for my child medically, but they also gave us reassurance and comfort during one of the most difficult moments of our lives. And the nurses--WOW! I want to give a very special thank-you to Claire, Thalia, Mia, and Joan. Your kindness, compassion, and the way you cared for us will never be forgotten. You made us feel heard, supported, and safe when we needed it most. I also want to recognize the PCAs, including Ari and Ktis. You welcomed us with such warmth and kindness and made us feel like we were not alone. Every little act of kindness made a difference. The PICU team was truly amazing. There are honestly no words that can fully express how thankful I am for every person who played a part in our care. Each doctor, nurse, PCA, and staff member contributed to making an incredibly difficult experience more bearable. Most importantly, I thank GOD for bringing each and every one of these individuals into our path. I prayed for strength, guidance, and healing, and I am so grateful for the people God placed around us during this journey. To everyone at Hackensack Hospital: THANK YOU from the bottom of my heart. I will forever be grateful for the care, compassion, patience, and love you showed my child and our family. You didn't just take care of a patient--you took care of a family during a moment when we were scared and vulnerable. For that, I will always be thankful. May God bless every doctor, nurse, PCA, and staff member who cared for us. You are truly appreciated, and you will never be forgotten. With heartfelt gratitude, Nunnally Family

    Working here was a nightmare. Micromanaging Mis management…read more Setting up for failure not success. You get used and set up. Stay away from this place. You will get screwed over

    Photos
    Hackensack University Medical Center - Nice lobby display.

    Nice lobby display.

    Hackensack University Medical Center - Waiting area

    Waiting area

    Hackensack University Medical Center - Lentil stew. Nope lol

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    Lentil stew. Nope lol

    Holy Name

    Holy Name

    2.4(194 reviews)
    2.3 mi

    To the Outpatient Laboratory Department,…read more I would like to express my concern regarding a recent phone call I made to inquire whether my physician had sent my laboratory order. I simply called to verify that the order had been received before making the trip to the laboratory. Instead of receiving a straightforward answer, I was met with a patronizing response: "Listen, I know you work here, but..." Whether I work for the hospital or not is irrelevant. As a patient, I was calling with a legitimate question and expected to be treated with the same courtesy, professionalism, and respect afforded to every other patient. A simple confirmation of whether the order had been received would have been sufficient. I hope this feedback is taken constructively so that future interactions reflect the level of professionalism patients should expect from the laboratory staff. Thank you for your attention to this matter.

    Here we go again and this is the reason why Holy Name Hospital has such a low rating!…read more Back in August 2025 my son responded there after being in a motor vehicle accident and bumping his head just to get checked out to make sure he was fully OK The waiting area for the emergency trauma section was not terribly busy but he had waited nearly an hour to be seen. After being brought into the nurses station area they took his pulse and his blood pressure and were taking his temperature when the nurse walked away and did not come back for over 15 minutes with the thermometer in his mouth. When she did she went to do something else from what he says and didn't respond back to him for nearly 20 minutes at which time he got up and left because in his terms it was unreasonable to be treated in that manner especially after hitting his head and something could've been seriously wrong with him. After a month and a half we received a notice from the hospital billing that they were not paid for a $600 bill so at that time we submitted the bill to our insurance company GEICO and we began to have issues because Holy Name refused to submit the appropriate bill with itemized services so that GEICO could appropriately pay the bill. This went on two more times with the HOSPITAL refusing to submit the proper bill. In early December 2025 for the second time I contacted my auto insurance company GEICO who took holy names phone number in personally contacted them and my adjuster Joelle assured me that the bill would get paid because she had spoken to holy name. Fast-forward to April seventh 2026 and now my son is getting bills from a legal team collections stating that holy name was never paid and they are collecting for them well you have to contacting GEICO they advise me that after two person the person called phone calls the hospital still has not submitted an itemized bill for them to pay otherwise they would've paid it promptly. The insurance company explained to me that many times these bills are created in fraud and need to be verified and sent with the proper treatments with their codes so that the insurance company can pay them and holy name has been refusing so far to comply with the normal standards yet they're doing everything to avoid paying the bill in the appropriate manner meanwhile screwing my sons credit record up.

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    Holy Name
    Holy Name
    Holy Name - Incomplete bill not showing treatment or codes

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    Incomplete bill not showing treatment or codes

    Holy Name Hospital

    Holy Name Hospital

    2.4(8 reviews)
    1.9 mi

    I called twice to make an appointment for a ct scan. Noone returned my call. Very disappointing. I…read morehad to use a different imaging center.

    My uncle had surgery scheduled at Holy Name Hospital. Prior to his surgery, he needed to go in on a…read moreSaturday for pre-surgical testing. His appointment time was scheduled for 11am. We got there around 9:30am and they took him right away even though we were early. They sent him to the main hospital to get a chest xray done. The instructions provided on where to go weren't very clear. When we got to the main hospital, they were very helpful with which elevators to take. They took him right away for his xray. His surgery day, everything went well. I went to visit him the following day and while we were walking down the hallway, my uncle was walking with his IV pole with a nurse. The nurse was scrambling trying to fix his IV. At one point, she clamped his IV to change out the tubing and the IV bag and did it incorrectly and blood was spilling all over the hallway. My uncle was also getting visibly tired from standing in the hallway while the nurse tried to clean up and asked to go back to his wrong. The nurse asked him to wait. After another 5 min, my otherwise patient uncle declared he was going back to his room. Nursing care at this hospital could definitely use some improvement. Bedside manners weren't great. And as a pharmacist, I e worked in hospitals for more than 20 years.

    Hackensack University Medcl Cntrphyscn Rfrrl Srvce

    Hackensack University Medcl Cntrphyscn Rfrrl Srvce

    4.7(3 reviews)
    0.1 mi

    A Heartfelt Thank You to Hackensack Hospital and the PICU Team…read more From the moment we arrived at Hackensack Hospital, I knew we were in caring hands. What we were going through was incredibly scary and overwhelming, but the doctors, nurses, PCAs, and entire PICU team made an experience that was so frightening feel a little easier for our family. I cannot fully express how grateful I am for Dr. Aryan Ali and his entire team. The compassion, professionalism, patience, and dedication they showed us meant more than words can say. They not only cared for my child medically, but they also gave us reassurance and comfort during one of the most difficult moments of our lives. And the nurses--WOW! I want to give a very special thank-you to Claire, Thalia, Mia, and Joan. Your kindness, compassion, and the way you cared for us will never be forgotten. You made us feel heard, supported, and safe when we needed it most. I also want to recognize the PCAs, including Ari and Ktis. You welcomed us with such warmth and kindness and made us feel like we were not alone. Every little act of kindness made a difference. The PICU team was truly amazing. There are honestly no words that can fully express how thankful I am for every person who played a part in our care. Each doctor, nurse, PCA, and staff member contributed to making an incredibly difficult experience more bearable. Most importantly, I thank GOD for bringing each and every one of these individuals into our path. I prayed for strength, guidance, and healing, and I am so grateful for the people God placed around us during this journey. To everyone at Hackensack Hospital: THANK YOU from the bottom of my heart. I will forever be grateful for the care, compassion, patience, and love you showed my child and our family. You didn't just take care of a patient--you took care of a family during a moment when we were scared and vulnerable. For that, I will always be thankful. May God bless every doctor, nurse, PCA, and staff member who cared for us. You are truly appreciated, and you will never be forgotten. With heartfelt gratitude,

    Nice hospital, they have a good selection of highly trained doctors and nurses, as well as student…read morein training, I came here for advice, and they were pretty helpful, I do recommend this hospital..

    Helena Theurer Pavilion - hospitals - Updated August 2026

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