A Heartfelt Thank You to Hackensack Hospital and the PICU Team…read more From the moment we arrived at Hackensack Hospital, I knew we were in caring hands. What we were going through was incredibly scary and overwhelming, but the doctors, nurses, PCAs, and entire PICU team made an experience that was so frightening feel a little easier for our family. I cannot fully express how grateful I am for Dr. Ali and his entire team. The compassion, professionalism, patience, and dedication they showed us meant more than words can say. They not only cared for my child medically, but they also gave us reassurance and comfort during one of the most difficult moments of our lives. And the nurses--WOW! I want to give a very special thank-you to Claire, Thalia, Mia, and Joan. Your kindness, compassion, and the way you cared for us will never be forgotten. You made us feel heard, supported, and safe when we needed it most. I also want to recognize the PCAs, including Ari and Ktis. You welcomed us with such warmth and kindness and made us feel like we were not alone. Every little act of kindness made a difference. The PICU team was truly amazing. There are honestly no words that can fully express how thankful I am for every person who played a part in our care. Each doctor, nurse, PCA, and staff member contributed to making an incredibly difficult experience more bearable. Most importantly, I thank GOD for bringing each and every one of these individuals into our path. I prayed for strength, guidance, and healing, and I am so grateful for the people God placed around us during this journey. To everyone at Hackensack Hospital: THANK YOU from the bottom of my heart. I will forever be grateful for the care, compassion, patience, and love you showed my child and our family. You didn't just take care of a patient--you took care of a family during a moment when we were scared and vulnerable. For that, I will always be thankful. May God bless every doctor, nurse, PCA, and staff member who cared for us. You are truly appreciated, and you will never be forgotten. With heartfelt gratitude, Nunnally Family

Working here was a nightmare. Micromanaging Mis management…read more Setting up for failure not success. You get used and set up. Stay away from this place. You will get screwed over

The doctors are good, but the office staff has made it nearly impossible to access proper care…read more My doctor at Bergen Medical ordered an MRI and told me to see him again to review it in 2 weeks. Unfortunately, it has been 2 weeks and the referrals department refuses to submit the required forms for my insurance's prior authorization. I have gone back and forth with the office, and no one I speak to can provide an answer as to why they won't submit the forms. I was initially told when I called the office that my MRI had been authorized and I could go ahead with scheduling. I scheduled and my husband took the day off to bring me for the scan, but then my insurance told me I was NOT actually approved. I called the office again and I was told yes, the pre-auth process had not even started. I clarified with the referrals department to make sure there was nothing further they needed from me. The woman I spoke to rudely told me that it hadn't been done because she assumed I'd be using Pascack Valley for the scan (even though I had already confirmed with Pascack Valley I was going elsewhere, and was told I could schedule anywhere.) I checked if there was anything else she needed to submit the forms, and she said no and confirmed she'd submit it "now." Days later I call Bergen Medical again, and am told that the pre-auth process STILL has not begun. I am promised to get a call back about this in 2 business days to explain why I am being given the runaround. So of course two business days plus a weekend go by, I call Bergen Medical back, and yet again no one can help me. The forms have STILL not been submitted, despite the multiple calls and confirmation from the referrals department that it had been submitted the week prior. I don't know what else I'm supposed to do when my doctor has ordered a test and his staff won't submit the forms. I am genuinely baffled.

Such a great practice with amazing doctors and nurses. Everyone is so professional and kind. It's…read morealso convenient to have so many great specialists under one roof. The location is easy to get to with lots of parking. I only took one star off because every time I come, the phlebotomist does a horrible blood draw that bruises up my arm for a week! This is the third draw I've had with the same annoying result. I really just wish he would do a better job so I don't look like I got beat up going to the doctor.

This doesn't look smell or feel like a hospital and after having to have some diagnostic imaging…read morehere that made me extremely nervous I have to say this was an outstanding experience. The techs and the doctors were nothing but kind, compassionate and kept me calm throughout the whole experience.

First time at the new valley hospital and I was extremely impressed once inside. The navigating…read moretheir campus outside is a bit confusing as parking and signage are not very helpful. I recommend using their valet as it saves you ample time. Once inside the staff were extremely helpful telling me exactly where I needed to go and which elevators and turns to make. Visiting my grandmother was easy and extremely pleasant. The new rooms are laid out extremely well as they have bathrooms, ample chairs, and a bench that turns into a bed for overnight guests as well.

To the Outpatient Laboratory Department,…read more I would like to express my concern regarding a recent phone call I made to inquire whether my physician had sent my laboratory order. I simply called to verify that the order had been received before making the trip to the laboratory. Instead of receiving a straightforward answer, I was met with a patronizing response: "Listen, I know you work here, but..." Whether I work for the hospital or not is irrelevant. As a patient, I was calling with a legitimate question and expected to be treated with the same courtesy, professionalism, and respect afforded to every other patient. A simple confirmation of whether the order had been received would have been sufficient. I hope this feedback is taken constructively so that future interactions reflect the level of professionalism patients should expect from the laboratory staff. Thank you for your attention to this matter.

Here we go again and this is the reason why Holy Name Hospital has such a low rating!…read more Back in August 2025 my son responded there after being in a motor vehicle accident and bumping his head just to get checked out to make sure he was fully OK The waiting area for the emergency trauma section was not terribly busy but he had waited nearly an hour to be seen. After being brought into the nurses station area they took his pulse and his blood pressure and were taking his temperature when the nurse walked away and did not come back for over 15 minutes with the thermometer in his mouth. When she did she went to do something else from what he says and didn't respond back to him for nearly 20 minutes at which time he got up and left because in his terms it was unreasonable to be treated in that manner especially after hitting his head and something could've been seriously wrong with him. After a month and a half we received a notice from the hospital billing that they were not paid for a $600 bill so at that time we submitted the bill to our insurance company GEICO and we began to have issues because Holy Name refused to submit the appropriate bill with itemized services so that GEICO could appropriately pay the bill. This went on two more times with the HOSPITAL refusing to submit the proper bill. In early December 2025 for the second time I contacted my auto insurance company GEICO who took holy names phone number in personally contacted them and my adjuster Joelle assured me that the bill would get paid because she had spoken to holy name. Fast-forward to April seventh 2026 and now my son is getting bills from a legal team collections stating that holy name was never paid and they are collecting for them well you have to contacting GEICO they advise me that after two person the person called phone calls the hospital still has not submitted an itemized bill for them to pay otherwise they would've paid it promptly. The insurance company explained to me that many times these bills are created in fraud and need to be verified and sent with the proper treatments with their codes so that the insurance company can pay them and holy name has been refusing so far to comply with the normal standards yet they're doing everything to avoid paying the bill in the appropriate manner meanwhile screwing my sons credit record up.

I love Dr. Dicker! He delivered both of my boys and was very friendly. I think some people may find…read morehis humor dry but I thought he was great. I also really liked Ashley Wickert; she was very helpful and kind during my appointments. The last time I called the office however I was taken back by this very aggressive receptionist. She must be new because the older woman at the front desk was always so lovely! This newer receptionist was complaining that I did not answer my phone, that I needed a refill for a medication from a doctor who no longer works in the office and belittle me over making my yearly appointment. Besides the very unfriendly and miserable new receptionist, I'd recommend Dr. Dicker to anyone!

I have been going to Dr. Dicker for years now. I am a bad PCOS case and he was able to help me…read moremaintain a normal period without pain. Dr. Dicker takes his time with me and goes over any and every question I may have. Dr. Dicker also has an incredible sense of humor and knows how to make his patients comfortable. I am never intimidated by going to his office.

First time visit to Doctors Inn. Very pleased with the quality of service from check in, to time of…read moreseeing a nurse, to Dr.'s responsiveness and care plan. Clearly a well-designed organization.

I can't say enough great things about The Doctor's Inn. From the moment you walk in, the staff is…read morewelcoming, the environment is clean and calming, and everything just runs smoothly. I've been here a few different times and have been seen by Dr. Stern as well as his PAs and I'm always treated with the same high level of care. They take the time to listen, explain things clearly, and never rush you through a visit. There is pretty much never a wait time, which is rare, especially when you're not feeling well. Highly recommend The Doctor's Inn if you're looking for a urgent care physician in the area who's not just knowledgeable, but truly cares!

I call on a third or fri and ask for an appointment for an xray the following week. You don't need…read morean appointment just walk in Mon, Tues etc during business hours. I go and the first thing this young lady says to me is "nobody is here to do an xray today !" I explain I was told I can "walk in anytime" during these hrs./days. Basically SOMEBODY DECIDED NOT TO SHOW UP FOR THEIR JOB and WASTE MY TRIP. "Walk in Walk out MRI " joke. incompetence

Took 2 hours to complete a 20 minute test. Timliness with scheduling needs to be addressed.read more

Clean Needed to do a physical for an upcoming job/career…read more Friendly staff; great service Would return if required Thanks

Care was atrocious and my medical information was given without my consent to people not listed…read moreanywhere on my paperwork. People were peeing on the floors accompanied to the bathroom by two people and continuous yelling and screaming from every room people being chained to beds yelling and pleading for help and being told to be be quiet or they will forcibly inject them to sedate them. Staff was rude, arguing with patients. The doctor dismissed all questions and concerns said he was too busy and then the unit refused to call actual treating providers and doctors, or obtain numbers to do so from the locked up phone. The food was constantly cold and disgusting. The stigma was present at all times and lack of care and concern for human decency exists fully here, they strip you and force you to cough just as you would in jail. This is not a place for treatment, it's a prison. it's more traumatizing than actually dealing with how you are feeling with your OWN doctors.

Staff are very caring and go out of their way to make sure that your…read moreneeds are taken care of. They are very competent professionals.

Please read before you go…read more.. This should be only your last resort of any type of psych evals or regular therapy. The admin staff here are under educated over paid union employees that think they can speak to people in any manner they wish. The appointment system they have is 10 steps past archaic. I you want to get regular therapy for your kid at the same time each week you would have a better chance having an ongoing conversation with a burning bush. the mngmt there has no balls to put the staff in check. Doctors will tell you to go get an appoint in two weeks then the "staff" tells you nothing for a month. This place is a joke. It wont be long before people start going to the ADA about this outfit.

this medical practice is phenomenal, from physicians, receptionists, medical assistants to nurses,…read moreto surgery schedulers, lab facilities. Professional, kind, extremely competent from beginning to end. My mom had to undergo knee surgery. Special shout out to Jonathan Ortiz surgery scheduler for Doctor Mahari. Nicole, one of the nurses who assisted with my short-term family leave docs.

I went to Summit Urgent Care at 1255 Broad St. Clifton. The care I received was subpar. I don't…read moreeven know the doctor's name. I have thrush in my mouth and am in pain which she would not acknowledge. She said she would write a prescription but when I went to pick it up there was none. I got NO diagnosis, NO acknowledgement of my pain and NO prescription was sent to the pharmacy as stated. I am not the type of person who only comments on negative aspects of a business but also will write reviews when I receive go service. I would not go to this location again unless I was desperate since it happens to be the closest to my home. Waste of time and energy. Definitely go to a different location.