In 2010, Hackensack University Medical Center is where I had my fibroids removed with the, "DaVinci…read moremachine which is a robotic-assisted surgical system that is used to perform complex procedures with greater precision through small incisions. It works by giving the surgeon a magnified, 3D high-definition view of the surgical site while they control robotic arms with instruments from a console." Dr Michael Pitter (RIP) was my Doctor who performed this masterful work. The nursing staff was simply divine with their TLC, compassion and professionalism kindness towards me. I was preparing to have my Mammogram and Ultrasound done. However, I was informed by my scheduler at Columbia Doctors that I needed my images from my last mammogram (2014) with Hackensack University Medical Center. Today, nothing has changed with the remarkable, caring, positive staffers, that give TLC as their standard. A professional body of heartwarming staff at Hackensack University Medical Center. I called and requested my images. They returned the call the next day, and my images and report were ready. I drove to NJ, got my ticket stamped for free parking from the Breast Cancer Screening Center. Dropped off my images to Columbia Doctors on West 51st Street in the heart of Rockefeller Center and Radio City Music Hall (so cool). At the end of the movie, it was a joyous experience that made me feel truly gratefully happy and cared for by Hackensack University Medical Center and Columbia Doctors/NY Presbyterian Hospital. The great news is that my Mammogram and Ultrasound was negative. AMEN

After a grueling 10 hours in the ER hallway I was moved upstairs to a hallway bed for two days…read more There were ample discharges yet they still did not move me into a room. I absolutely give 5 stars to the day time nurses I had during my time in 3LW. The night shift I cannot say the same. I felt avoided and ignored entirely at night other than them waking me up for blood work and vitals roughly. For two days I dealt with nonsense and excuses just waiting for an MRI brain scan. Finally one of the APNs was able to escalate my MRI up about 8 hours earlier. I came to Hackensack because they're supposed to have an amazing triage process and broad range of care. I had seen and witnessed so many patients with non emergency issues coming to the hospital and passing me over for things they should be going to an urgent care or their normal PCP for. After 3 days I left with zero diagnosis or information about my condition. A complete waste of my time coming here.

The doctors are good, but the office staff has made it nearly impossible to access proper care…read more My doctor at Bergen Medical ordered an MRI and told me to see him again to review it in 2 weeks. Unfortunately, it has been 2 weeks and the referrals department refuses to submit the required forms for my insurance's prior authorization. I have gone back and forth with the office, and no one I speak to can provide an answer as to why they won't submit the forms. I was initially told when I called the office that my MRI had been authorized and I could go ahead with scheduling. I scheduled and my husband took the day off to bring me for the scan, but then my insurance told me I was NOT actually approved. I called the office again and I was told yes, the pre-auth process had not even started. I clarified with the referrals department to make sure there was nothing further they needed from me. The woman I spoke to rudely told me that it hadn't been done because she assumed I'd be using Pascack Valley for the scan (even though I had already confirmed with Pascack Valley I was going elsewhere, and was told I could schedule anywhere.) I checked if there was anything else she needed to submit the forms, and she said no and confirmed she'd submit it "now." Days later I call Bergen Medical again, and am told that the pre-auth process STILL has not begun. I am promised to get a call back about this in 2 business days to explain why I am being given the runaround. So of course two business days plus a weekend go by, I call Bergen Medical back, and yet again no one can help me. The forms have STILL not been submitted, despite the multiple calls and confirmation from the referrals department that it had been submitted the week prior. I don't know what else I'm supposed to do when my doctor has ordered a test and his staff won't submit the forms. I am genuinely baffled.

Such a great practice with amazing doctors and nurses. Everyone is so professional and kind. It's…read morealso convenient to have so many great specialists under one roof. The location is easy to get to with lots of parking. I only took one star off because every time I come, the phlebotomist does a horrible blood draw that bruises up my arm for a week! This is the third draw I've had with the same annoying result. I really just wish he would do a better job so I don't look like I got beat up going to the doctor.

First time at the new valley hospital and I was extremely impressed once inside. The navigating…read moretheir campus outside is a bit confusing as parking and signage are not very helpful. I recommend using their valet as it saves you ample time. Once inside the staff were extremely helpful telling me exactly where I needed to go and which elevators and turns to make. Visiting my grandmother was easy and extremely pleasant. The new rooms are laid out extremely well as they have bathrooms, ample chairs, and a bench that turns into a bed for overnight guests as well.

Had to come for a minor diagnostic test. What a well oiled machine this place is!! Checked in…read moredownstairs. Told me where to go. Instantaneous text same directions. Went to the floor checked in where I need to check in. The guy already had my paper there said do you have your prescription? Handed it to him within five minutes. I got my wristband. Another five minutes and I was seen. Fantastic.

PROS: some of the staff was friendly, including the ER Physician Dr. Rodriguez and the patient…read moretransporter, Willie. Beautiful atmosphere, state of the art tech CONS: paid parking, very slow service, and some nurses were rude OVERALL: this wouldn't be a hospital I'd go to for anything major, since they're slow. But for something minor I think they can handle it

Here we go again and this is the reason why Holy Name Hospital has such a low rating!…read more Back in August 2025 my son responded there after being in a motor vehicle accident and bumping his head just to get checked out to make sure he was fully OK The waiting area for the emergency trauma section was not terribly busy but he had waited nearly an hour to be seen. After being brought into the nurses station area they took his pulse and his blood pressure and were taking his temperature when the nurse walked away and did not come back for over 15 minutes with the thermometer in his mouth. When she did she went to do something else from what he says and didn't respond back to him for nearly 20 minutes at which time he got up and left because in his terms it was unreasonable to be treated in that manner especially after hitting his head and something could've been seriously wrong with him. After a month and a half we received a notice from the hospital billing that they were not paid for a $600 bill so at that time we submitted the bill to our insurance company GEICO and we began to have issues because Holy Name refused to submit the appropriate bill with itemized services so that GEICO could appropriately pay the bill. This went on two more times with the HOSPITAL refusing to submit the proper bill. In early December 2025 for the second time I contacted my auto insurance company GEICO who took holy names phone number in personally contacted them and my adjuster Joelle assured me that the bill would get paid because she had spoken to holy name. Fast-forward to April seventh 2026 and now my son is getting bills from a legal team collections stating that holy name was never paid and they are collecting for them well you have to contacting GEICO they advise me that after two person the person called phone calls the hospital still has not submitted an itemized bill for them to pay otherwise they would've paid it promptly. The insurance company explained to me that many times these bills are created in fraud and need to be verified and sent with the proper treatments with their codes so that the insurance company can pay them and holy name has been refusing so far to comply with the normal standards yet they're doing everything to avoid paying the bill in the appropriate manner meanwhile screwing my sons credit record up.

I love Dr. Dicker! He delivered both of my boys and was very friendly. I think some people may find…read morehis humor dry but I thought he was great. I also really liked Ashley Wickert; she was very helpful and kind during my appointments. The last time I called the office however I was taken back by this very aggressive receptionist. She must be new because the older woman at the front desk was always so lovely! This newer receptionist was complaining that I did not answer my phone, that I needed a refill for a medication from a doctor who no longer works in the office and belittle me over making my yearly appointment. Besides the very unfriendly and miserable new receptionist, I'd recommend Dr. Dicker to anyone!

I have been going to Dr. Dicker for years now. I am a bad PCOS case and he was able to help me…read moremaintain a normal period without pain. Dr. Dicker takes his time with me and goes over any and every question I may have. Dr. Dicker also has an incredible sense of humor and knows how to make his patients comfortable. I am never intimidated by going to his office.

First time visit to Doctors Inn. Very pleased with the quality of service from check in, to time of…read moreseeing a nurse, to Dr.'s responsiveness and care plan. Clearly a well-designed organization.

I can't say enough great things about The Doctor's Inn. From the moment you walk in, the staff is…read morewelcoming, the environment is clean and calming, and everything just runs smoothly. I've been here a few different times and have been seen by Dr. Stern as well as his PAs and I'm always treated with the same high level of care. They take the time to listen, explain things clearly, and never rush you through a visit. There is pretty much never a wait time, which is rare, especially when you're not feeling well. Highly recommend The Doctor's Inn if you're looking for a urgent care physician in the area who's not just knowledgeable, but truly cares!

Let me say this first, the MRI tech (female) is an absolute sweetheart and wish I could rate her as…read morea 5 on her own. The reason why I give it 3 stars is cause they're not coordinated. We've been there a total of 4 times between myself and my girlfriend for a car accident. I went in early and was taken in on time and was quick. However, the 3 times my gf has been there has been just ridiculous. We came in an hour early for her first visit to fill out the forms and get her ID copied. (Typical for first time patients). We weren't seen for 1.5 hours AFTER her initial appointment mind you we were there an hour early already so we were there 3 hours total for a 45 minute test because it was the lumbar spine and foot. Skip to the 3rd time for her and here's where I got pissed off. My gf had aggravated her neck injury to where she was nauseous at times, vomiting and burning pain between her shoulders because her spinal cord was being pinched by the herniated disc. I made sure to get there on time for 630am appointment. They called the day before to see if we could change to 9am but I told them absolutely not because she had an X-ray appointment 45 minutes away in Hoboken. Guess they double booked her time slot after we booked ours already so they were trying to move one or the other. We get there 1st and someone came in after us. I'm guessing the other 630. They take him FIRST! Mind you, my gf had to take the pain meds she was prescribed to just MAKE the drive there from the pain let alone have to lay down on the table for her MRI. 45 minutes later her pain meds wear off and she's in pain and vomiting. The MRI tech remembered her and said why didn't they tell her the extent of her symptoms because her exam would've taken 10 minutes cause the guy who was allowed to go ahead of us was 45 minutes long. She had my gf sit next to her and tried to keep her calm while I drove to a gas station to get her big gulp cups of ice to put in a ziplock bag to help with her pain because they ran out of ice packs. Had to be on empty for them for a while cause the whole shelf was empty. Come back she's done already and sitting with the tech cause it was dark in her area rather than sitting in the lit waiting room which had me so grateful because she didn't have to do so. Also, on the 1st visit, they never handed her back her drivers license and out of habit of never really needing to pull it out, we assumed it was given back. 3 whole weeks not knowing they never gave it back. They didn't call to say hey, the drivers license was left in the copy machine. Not until I made my date for an MRI did I ask hey was a drivers license left behind did they say oh yea. We tried calling. (Complete bs)

I call on a third or fri and ask for an appointment for an xray the following week. You don't need…read morean appointment just walk in Mon, Tues etc during business hours. I go and the first thing this young lady says to me is "nobody is here to do an xray today !" I explain I was told I can "walk in anytime" during these hrs./days. Basically SOMEBODY DECIDED NOT TO SHOW UP FOR THEIR JOB and WASTE MY TRIP. "Walk in Walk out MRI " joke. incompetence

Clean Needed to do a physical for an upcoming job/career…read more Friendly staff; great service Would return if required Thanks

I scheduled to have a test here a few days ago. I Specifically asked if there was any prerequisites…read moreto the test, but scheduling person said there were none. I googled the test and there were plenty of things to do and not do. I arrived at the facilities today. There was no direction, no One knew anything. No one knew where to go at the front checkin. They suggested I go to the second floor and they would figure out or know what I have to do. I wandered around for 20 minutes until I finally found registration on the second floor. It literally is like the gang who couldn't shoot straight runs this operation. Once I was checked in, it was pretty fast to be seen and have the test, But first appearances are everything this place is in total disarray and chaos. I wouldn't bring a stray dog here, let alone anyone in need of serious care. I'd rather be left on a hill under a tree with a nice cool breeze, then to know I'd have to spend my final days here. The place is in decay. I wandered into the wrong elevators. I guess they were for staff only, not like anyone is watching them to stop the public from using. They're from like 1930. Otis himself probably installed them. This place is abysmal. I feel sorry for anyone who has to come here.

Staff are very caring and go out of their way to make sure that your…read moreneeds are taken care of. They are very competent professionals.

Please read before you go…read more.. This should be only your last resort of any type of psych evals or regular therapy. The admin staff here are under educated over paid union employees that think they can speak to people in any manner they wish. The appointment system they have is 10 steps past archaic. I you want to get regular therapy for your kid at the same time each week you would have a better chance having an ongoing conversation with a burning bush. the mngmt there has no balls to put the staff in check. Doctors will tell you to go get an appoint in two weeks then the "staff" tells you nothing for a month. This place is a joke. It wont be long before people start going to the ADA about this outfit.

Came here recently for an ultra sound. This was my first time and it was for a medical concern…read more This building is big and a bit confusing but the receptionists are all great and directed me to where my appointment was. I had an 8 am appointment and I was seen almost immediately after being checked in. The ultrasound technician who works with me was Rebecca - I believe. She was so incredibly patient with me and explained every step of the process. I was nervous and they made sure to ask me if I was okay, if I was comfortable and I really needed that that day! The facility was clean and the waiting room had coffee and tea for the patients who were waiting. There was also a tv, magazines and lockers to stow your belongings.

I had an appointment at Summit Health in Clifton NJ today 01/28/2026 to see my Orthopedic Dr. for…read morehip pain. From the minute I entered the building every one was pleasant, happy, and extremely helpful. The directions from a female security guard, the receptionist's patience, at the Orthopedic office desk, the X Ray technician was friendly & pleasant Dr. Kavanagh was pleasant and very helpful in his diagnose, Prescription Meds, & Physical therapy. After a 40 minute drive in traffic the experience was rewarding and I wanted to make a-point of it! Charles Quant