Do not visit this office whatever you do. If you are poor,…read morethey WILL treat you like dirt. Talk to everyone else about this and they will say that this is their reputation because it is. These are the dentist that actually make real dentist look bad. These dentists are the reason people don't go to the dentist and why there is a stigma and a stereotype. This office right here. I had been having a dental infection for THREE YEARS on and off. I broke down in the ER weeks ago and called this office and was told by the call center supervisor Julie to go to the ER in Richland and that there was a dental surgeon that contracted with them that could help me. I went to the ER and they looked at me like I was stupid because it was a stupid thing to do because it's not true. They sent me away and then I went back to the ER later that night because I'm in pain. Horrible pain that makes me want to end my life. Horrible pain that I have been dealing with for three f****** years. So would emergency consultation was scheduled for Monday morning and I was told that I did not have to have anybody with me in that I could be dropped off. I show up. All of a sudden one thing can't happen. And then another thing can't happen. And then it turns out someone was actually supposed to stay with me and not drop me off. It is my emergency but I am working with the schedule of my ride. What is so hard to understand or consider around that? And why is that the thing that prevented my care? Not having someone with me WHEN YOU YOURSELF SAID THAT I COULD BE DROPPED OFF. IF YOU HAD TOLD ME AT THE ER THAT I NEEDED SOMEONE WITH ME THEN THAT WOULD HAVE HAPPENED BUT YOU SAID I COULD BE DROPPED OFF AND THEN YOU TURNED ME AWAY BECAUSE I DIDNT HAVE SOMEONE WITH ME AND YOU DID NOT ALLOW ME TO RESCHEDULE. My friends have a life, like everyone else, and this is not their emergency. The earliest I could reschedule to fit in a time where my friend could be with me was Friday. Dr Cooper I think it is told me that this is an emergency and it needs to happen that day and if it's not happening then it's not going to happen. And doctor, YOU may not think that I am important enough to reschedule for but my friends do think that I am important enough to schedule around. What you think of my worth does not define who I am as a person and I think that you are a worthless dentist and doctor for that reasoning. You should be ashamed of yourself and I hope you are. I pray that you are. Cuz then at least, maybe there's some humanity in you? Maybe. I have fantasized everyday about throwing myself off the blue bridge because I am still in pain. After you turned me away, after you refuse to see me because I left two negative reviews because you turned me away while I was in emergency dental pain, yeah I do think of you when I fantasize about throwing myself off the damn bridge because I felt so f****** worthless and small when I left your office. You showed me that my pain and my trauma is completely insignificant. So why would anybody care. I'm sure you're going to laugh when you read this but I did have to go get help so that I didn't end my f****** life over this. You are dirty for that. Julie I truly hope that you are terminated from your position because what of a waste of space you are in it. I left in tears and sobbing because they refused to reschedule me. I called there a couple weeks ago because I still have a dental infection and I am still in pain and I was told by Julie that they would not be rescheduling me because I left two negative reviews. Thanks Julie. The same one who told me to go to the ER and that there would be a dentist there to help me is the same one who told me that they're not going to further schedule me anymore. Did I get you in trouble? Or did you get yourself in trouble? Consider this a third one Julie. I hope you get fired because you are a horrible person. If any of you take the sacrament- you shouldn't. I pray that it rots in your mouth the way you let other people rot in their pain. Also I noticed the string of fake five-star reviews after I left my review on Google but there's no string of fake five stars here. Guess you're going to be busy for the next 2 weeks making those ones too.

My wife had oral surgery to remove a molar tooth and the surgery went well. But since we left to go…read morehome my wife has left 3 messages with one person promising to return a call and yet we have had no return calls. This is very disappointing I would not recommend using this office they truly need some training on customer service.

I was online and asked for information about financing. Ever since I have gotten nothing but text…read moreafter text and call after call and voicemails asking me about making an appointment! I told them over and over that id go online and make an appointment when i could when it got my schedule and when i got my dental insurance started back up. They even sent me the link to do it. But then they continued to text me and call, I'm so irritated, i told them several times to stop they reply with ok they will, and then they text me again and again asking me to make an appointment. It's not automated either because i told them what i was doing and they say something different and then apologize or tell me "got it". Ugh i don't like harassing people and it's so unprofessional for a business to behave like this.

I had a periodontal procedure performed perfectly perhaps probably 16 months ago (sorry, it was…read morejust so easy to alliterate that!). It was a rough procedure, but it was fine, and my "teefs" are the better for it. Dr. Skavdahl and his nurse were super nice, too.

Family First Dental is a great place. The staff behind the counter are always friendly and helpful…read more They always help and remind me the name of my insurance company which I could never seem to remember. Pat, who cleans my teeth is quick and efficient and remembers me when I come in. I think I have met or worked with just about every Dentist in the office and each is kind and professional. They talk to you and not at you. They allow you a voice in how you want to proceed with a course of action to protect your teeth. An overall great place.

I highly recommend this dental practice! Ten stars! The front desk is super amazing, kind, helpful…read moreevery single time! The dentist is excellent! Had my first dental implant- I was quite afraid- but he made the whole process very comforting- it went very well! Dental hygienists are very good and explain things very well. Love this practice!

Terrible business. They charged my credit line $1,800, just for a pulled tooth. All that after i…read moreconfirmed would only be charged for the tooth being pulled but they instead wrote up a whole dental plan and charged my credit line without doing the work. Beware of the scammer finance dude.

Tried to talk me into pulling out all my teeth and get implants. I only had one bad tooth…read more Most dentist want to take care of teeth we have. I had them price implants just to see $ and with my 2 insurance coverages 4,000.00 was their bottom dollar. Check around. Much cheaper at other places.

Dr Han has been our dentist since finishing school and beginning his practice in the Tri-Cities. He…read morehas proven over many years that he is patient, careful, knowledgeable and technically skilled. We put our complete trust in Dr. Han and are thankful that he continues to be patient at every appointment. Dental anxiety requires a dentist with wisdom. His staff is very helpful in all ways. They make sure we don't let anything get in the way of dental health. And for that we are thankful. Our years of personal experience with Dr. Han have proven him as a highly talented dentist.

My dentist referred me to Dr. Marsh. First off, his office is incredible- large waiting room with…read moreflat screen televisions, very clean, and private consultation rooms. There is plenty of parking in front. His staff is extremely accommodating, they were all very friendly. I waited a mere 5 minutes for my appointment. As for my procedure/consultation, Dr. Marsh is very professional and I couldn't imagine that I could've had a better experience. He is personable, and is the type of doctor that is easy to talk to but is clearly an excellent surgeon. He gave me overview of my procedure in terms that made sense to me before my operation. The operation went smoothly and I am very happy with my experience both with Dr. Marsh and at Columbia Basin Oral Surgeons. I highly, HIGHLY recommend Dr. Marsh to anyone seeking treatment from an oral and maxillofacial surgeon!!!

My wife and I have been coming to Dr Ng's office since 2002 (17 years as of this review). I've…read morebeen coming since before that. He has always been fair with charges, telling us up front if there's a co-pay or out of pocket cost. He is gentle and uses accommodations to help make any dental work done more pleasant. For example, I have sensitive gums, so they have a note in their computer to use warm water (instead of cold) so it doesn't hurt my gums with the cold water blast. I'd recommend their office for anyone looking for a kind, friendly dental staff. Thank you!

Dr. Ng and his office staff are very welcoming and knowledgable. They go the extra mile to take…read morecare of my family and answer all of our questions and dental concern. I appreciate Dr. Ng's calm manner and thorough explainations. He is always willing to answer any of my questions. The office RDH, Dana is very nice and takes great care of our whole family. She even has patience for our two year old boy! Also, the office has a new feature - they will text or email your appointment reminders, if you prefer! Very nice!

Everyone is nice! Dentist was great! Very happy with everything I experienced with them. Also they…read moretake my insurance most places will not take. Thank you!

Dr. Davenport is a breath of fresh air. He and his team have so much empathy and amazing bedside…read moremanners! From start to finish, even booking an emergency appointment, I was met with compassion care and concern. The receptionist moved my appointment up by a week when learning how much pain I was in, Dr Davenport himself was polite, professional, gentle and fast. He cares so much about his patients and their experience/s. Because of this they've earned a customer for life.

I've had nothing but good experiences at this dental office ! I've always been someone who gets…read morenervous at my dentist appts but Dr. Roach has a way of helping me relax and feel safe every time I'm there which I appreciate ! The whole team is friendly and welcoming and Dr. Roach does excellent work so I highly recommend this office !

Sam is great. She made me feel so comfortable and was encouraging. Dr. Roach is so funny and…read moreengaging. He is able to make the dental procedure relatively comfortable.