I had been a loyal patient at Southridge Dental for over seven years! Then during one visit DDS Simper made a mistake, which is only human. He broke a very visible crown, while working on another tooth. The accident I can understand, even if I thought he was spending far too little time with each patient. His actions next are what I find deplorable! DDS Simper then dropped me as a patient, not because of something I did, or some unpaid bill. He dropped me as a patient because of something that he did, and he did not want to fix! Which is why I was forced to take legal action against DDS Simper, and Southridge Dental. Be warned loyalty to this dentists will not be returned, if it inconveniences him; BEWARE!!! read more

Southridge Dental - The remnants of the crown that Southridge dental broke! Then dropped me as a patient, the repairs cost thousands of dollars! - Cosmetic Dentists Near Me - Kennewick, Washington

I was once a dental assistant myself before having gotten cancer and gastroparesis which paused my dental career and destroyed my mouth. I went to Dr Safford in desperate need looking for help. I was in so much pain and shame. I cried every night in pain super glueing whatever teeth I could into my mouth crying upset I was probably giving myself cancer again. I was so depressed. I had already lost my oldest son 5 years earlier to an unsolved murder. I had been trying to fix my teeth then but life happened and this was the first time I was able to get back for help. At first they seem to care and want to help. Made the best promises to take care of me and quoted me almost $23k to fix my mouth with partials. I thought I would be able to fund my mouth pretty quickly when I first visited the office or I wouldn't have even gone in. However long story short it ended up taking longer then expected. At first we got denied loans because we had just bought a house. We were also denied care credit until we got a co-signer. In the mean time from me not getting the money fast enough they went from a very caring office to a very not caring office overnight. They would cancel my appointments before I could even though I would call to cancel it over a week and a half before and no one could find my appointment to cancel it cause the office manager did it herself when she thought I couldn't pay fast enough. I ended up getting some carecredit with a co-signer up to $6k to start some work approved. So I did end up getting a appointment with Dr Safford to start in my mandibular anterior teeth at the end of it. I was still working on funding the rest of procedures I would need. They assured me they would take the best care of me. I had my doubts after the way I was starting to have been treated. If you look at the photos the first time Dr Safford fixed my teeth the colors did not match and there was a huge hole in the composite material on the buccal surface of the tooth that you could easily stick an explorer into. The tooth was very rough in many surfaces, and my bite was way off as they never once checked it with articulating paper I did not find this to be acceptable work nor work worth $23k. So I had to reach back out to Dr Safford staff to get an appointment for her to fix it. They were not happy about this. When I left Dr Safford said if I wasn't happy she would fix it later. I feel like she rushed her work and she knew it or she wouldn't have made the comment. Even after fixing it...the color match was better but it wasn't really matching or very pretty. It's now been fixed properly by another dentist in Costa Rica. She sat me up in the chair after 2 hours or having to fix her previous work and tells me I need to go home and really think about it she's the dentist for me because she felt like their had been a breakdown in Dr patient communication and trust. She felt like our last appointment had went very well and she didn't agree with me needing her to fix her work. I hold her why I felt the way I did. How I was very hurt they were so wonderful when they thought I had money only to be so horrible when they thought I didn't have it. They the promised me the best care when I found some money, yet did not deliver, and then told me I needed to go home and think. No I don't need to think. For my health and mental health we agree to disagree. I let her know at that time I was gifted the entire loan amount plus $24k in cash and that I need that care credit refunded because I would be paying in cash from now on. That's when she unhappily had me sent to the front to check out. That's when I found out they went ahead and over charged my care credit for $6 at once even though I didn't have that much work done yet. They had to refund me $6k and I turned around and paid them $197.40 that owed out of pocket. I asked them twice for my dental records to be emailed to me because I was going to be looking at Mexico or Costa Rica for dental care since I had been gifted cash and I wanted to see if I could find better for my health and mental health. I walked away. I found a great dental tourist company in Costa Rica and I got my dream treatment plan with full mouth restoration with implants and crown. 6 implants, 18 crowns, 5 root canals, iv sedation, flights, hotels, sight seeing..two trips..all expenses paid...$20k in Costa Rica. $4k under budget and I got the best care in the world. Lifetime warranty on my dental work if I return once a year to Costa Rica for a cleaning. It's not expensive to travel. Amazing care! Beautiful country! I'm so happy that Southridge Dental was mean to me. However the same day I'm getting implants in Costa Rica Southridge is still sending me certified harassment letters talking about how they won't accept me as a patient anymore because I called them out on their sloppy work. . I absolutely would NOT recommend Southridge Dental nor Dr Safford. read more

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I was told I had 5 cavities that needed filled. I decided to get a second opinion at a different dentist and they told me I didn't have any cavities... I decided to pay out of pocket for a THIRD opinion and they also told me I had NO cavities. This place just wants your money. read more

I can't rave enough about my experience at Southridge. Dr. Sean and his staff actually make it enjoyable to go for a dental visit. From the moment you step through the door, you're made to feel welcomed, offered a beverage, and well taken care of from start to finish. Dr. Sean and his staff are highly qualified professionals and you can't help but feel that professionalism throughout the entire visit. Quality care, positive attitudes and minimal pain during the procedure. What else could you possibly ask for? I'm 51yrs old, been to my share of dental appointments and my experience at Southridge was so much more positive over my other dental experiences, I just had to write about it. I obviously give my highest recommendations to this dental office (and you will too, after your visit!) read more

I don't generally do dentist reviews. So this should tell you how impressed I was with Southridge Dental. From the first phone call. All the way up to meeting the dentist. Just nice and professional team. Nicole was a great help getting things situated with my insurance. Amy was very welcoming. Porsche didn't torture me to much with my initial visit. She was great. Lastly, Dr Simper I believe. Was just super chill and easy going. Felt relaxed and welcomed. Thanks for making my journey back to the dentist an easy one! read more

I was thoroughly impressed with this dental office! They have brought back customer service which Tri-Cities is greatly lacking! From the moment I walked in until the time I left I felt welcome in their office. I appreciate that they will deal with grown "babies" & never pushed me into anything, always asking if I was alright. I was also offered a warm lavender neck wrap...yum! Dr. Sean & his staff are very caring & a wonderful group. I have definitely found myself a new dentist! Thank everyone in this office! read more

My last dental visit was in 1996 when I had my wisdom teeth pulled.....well, two pulled and the other two removed with a hammer and chisel because they were impacted. I spent a week on the couch and sometimes floor on painkillers because I think my jaw was broke. Before that It was probably 1982 since my last regular dentist visit. By the time I was 12 I'd had every tooth in my head drilled and filled. So i'm a little freaked out by going again. But I've broken a tooth on a Christmas cookie and know it needs fixed, pulled, sealed. I don't know. Dr. Winterton and his staff made me feel good about getting it taken care of and looked at the options. I went with a crown, which they make in house. My co-worker says he has to wait a week for it to be sent out and go back for another appointment. I had some other work done and you know, it wasn't bad. I'm a little sore, but I'll be back for regular cleanings, because I don't want them getting this bad again. So thank you to all that were involved in my care, I look forward to easier visits and hopefully, some day....my blue tooth. haha read more

I don't know why you would ever go anywhere else! What an amazing experience I just had at the dentist! Yes, the dentist! The staff goes above and beyond to make sure you are feeling comfortable. Dr. Simper spoke with me for a long time, making me feel important and valued as a patient. The ladies in the office were genuinely friendly and hospitable! What a wonderful experience! Plus I received a paraffin hand waxing treatment while getting my teeth cleaned. Thank you Southridge Dental Team. Simply the best! read more

Had an emergency situation with an infected tooth and they were able to see me next day. The dentist sent me directly to a specialist surgeon who did emergency surgery that night to stop the infection. I can't say enough how much I appreciate what southridge dental and Columbia basin oral surgery center did for me. I'm recovering and they did a great job. read more

As sad as it is to admit, I can count on one hand how many times I've actually visited the dentist my whole life. I needed a root canal done. I had anxiety the whole time. But thanks to this amazing office, I was able to put on a movie and keep part of my mind off of what they were doing. They are so friendly, while remaining professional, talk to you about anything. They helped ease my anxiety while I was there. They made sure I remained as comfortable as could be for my 4 hour visit. They found time to make and place my crown so I didn't need to come back for a second visit. They are so helpful with being flexible with what I could afford for payment options. They have no idea how much they helped me today. Thank you to each and every one of the staff members. read more

Absolutely horrible. I had my first appointment here in June to fix a tooth that was causing me pain. I got talked into getting 3 teeth fixed instead of just the 1. Dentists will try to do the most work that doesn't even need to be done to pay off their dental school. The whole time he was fixing my teeth he was chatting/laughing with his assistant like they were at lunch! As he was drilling in my mouth, he kept looking up and talking to the assistant, laughing about god knows what and would even leave the station for minutes at a time leaving me sitting there with my mouth open. When your having your teeth fixed the last thing you want is for your dentist to talk and laugh through the whole thing. I would've really appreciated a proper professional dental visit Because now I'm paranoid that he didn't do the best job he could've done for me. Especially when I'm paying a good amount of money. After, I went over some concerns I had about a front tooth with a filling that was starting to weaken and cause sensitivity. He told me he could re do the filling or do a veneer when I want. Fast forward a couple months and I called back for pain in my teeth. Doctor recommended me to an orthodontist where they recommended braces that cost $5000 but I was told By that doctor that I had very mild crowding in the first place. It turns out the pain I was feeling wasn't even due to crowding but from my wisdom teeth coming in. So I decided to not get the braces since my teeth are pretty much straight. Called South Ridge again for a quote on getting my front tooth fixed. Either just replacing the weakened filling, or the cost for a veneer. One of the front desk ladies argued with me like an idiot not understanding what I was even telling her. How stupid do you have to be to argue with a customer and not even know what I'm talking about? I have 2 front teeth. One already got crowned and I said I wanna look into getting the tooth that's not crowned fixed because it's getting sensitive and this bloody idiot goes" your crowns chipping because your bites off" when the hell did I even mention my crown chipping???? So infuriating it was like trying to explain something to a monkey! And then she has the audacity to hang up on me. Absolute joke! I was told that they would not do any treatment for me unless I spent the $5000 at the orthodontist even though the orthodontist told me I did not have to get the procedure done. They then got mad at me and told me I can go to another dentist which I plan on doing and I also plan on getting a refund! Or else! Your not gonna drill in mouth and screw me and get away with it. I would not recommend this place to anyone. First dentist in my life I've ever had an issue with! Also turns out this dentist was previously at LifeTime Dental Care where none of his previous patients even liked him. This is a joke of a dentist. Find yourself somewhere better if you care about your health and sanity. There's so many better dentists in Tri cities than this one! If your like me and read reviews to chose your dentist I hope this truly helps Because this has been a horrible experience . read more

I went there for the first time yesterday and the staff was amazing. I am terrified of the dentist and the best part was they understood and helped figure out the best way to get my dental problems taking care of while also helping with the overall fear. TESSA!! my assistant was amazing!!! I highly recommend Southridge Dental!!! read more

Great experience. Very friendly and professional staff. The doctor is very skilled in his work and willing to fix mistakes and unfinished work from other dentist. Would highly recommend using them if you are looking for a professional friendly experience. read more

I strongly recommend SouthRidge Dental.. staff is friendly and professional. I went from being terrified to visit a dentist to I can't wait to go back!! Everyone there is very nice. By far, BEST EXPIERIENCE EVER!!! read more