Fridge had a dented floor plate. They refused to come out and replace it. Instead, they dropped the part off at my door and expected me to fix the damaged product they sold me. Never shop here again. read more

The sales associate that helped me was great. When my new refrigerator arrived it had a dent in the door. The delivery people said they would notify their manager and he would contact me within 24 Hrs. He did contact me and offered me $60 off or a new door, I opted for the new door. He stated that he would set it up and let me know when they could replace it. I'm going into week 4 now and haven't heard a thing from them. Horrible after sale service. read more

Sales and customer service in store was ok, as far as there install people they dont get more worthless then what they have . They didnt tell us before hand that they cant unhook the water line to the fridge ??? Does there intelligence level stop at plugging it in? So they show up look at it with my wife there and say sorry we can take this one or install the new one we can reschedule and bring it out in another week maybe or leave the old.one here and the new one in your living room . Not to mention my wife just had surgery and cant get around and I'm out of town on work..... literally worthless sacks of @%% and lazy piss poor attitudes. Will not by anything from Hahn again read more

The purchase was good and fair but the warranty with safeware is a joke , I have been a month now without a dryer waiting for safeware to ok the dryer repair people to repair the dryer. I called hahn to complain they said it was out of their hands read more

We bought a new dishwasher from Hahn Appliance on Monday got it home and when my husband began taking it out of the box the inside of the box was wet. I questioned but we decided it could have happened in the warehouse. I know it had not been raining in our area for a while. After installing when we plugged it in, it began running immediately. We tried canceling the program but it continued to run. After the cycle finished over 2 hours later it started on its own again and all the buttons on the top began flashing! We had to unplug it for it to stop! We called Hahn the next morning and were told because we installed it ourselves we would have to call the dishwasher company! The control module was bad sitting in the warehouse. The repairman came today and we were told they would have to order the part and it would be about 10 days before they could be back out!!! We have purchased from Hahn before. This is unacceptable!!! read more

Terrible customer service. Sells nothing but junk that's been beat up and broken in their warehouse, then doesn't want to help you when the appliance breaks 4 months after you buy it!!! Then don't even get me started on their instillation team! Tore up drawers in our brand new house, scratched up our solid wood entry door, and trim!! read more

I purchase a very specific color(blue) and type of washer and dryer. I was told it was back ordered 1 week. After 3 weeks went by I called and was told it was back ordered, no idea when it would be in, couldn't find out from vendor(?). After waiting over a month from this back ordered date(no one ever called to advise me anything) I went in to get my refund as any other store could advise when this same product could be delivered. At that time I was advised I could get my washer and dryer in 4 days. It was delivered, completely different model(not Alexa compatible) as I had bought and NOT the color I specifically wanted(gray) even though I was assured and invoice said it would be blue. Basically I was given an available, I assume cheaper product than what I wanted and paid for......Don't know how this place is still in business. Worst appliance decision I have ever made was walking through their door. read more

We purchased a washer, dryer and refrigerator all on the same day back in July. Frig and washer were delivered as promised 2 weeks later , but no dryer.. was told that due to COVID, it was on back order ( was not informed of this at the time of purchase). Hahn's was kind enough to give us a loaner until the new one came in. In September they tried to deliver a dryer from their outlet center with a big scratch and dent. We refused it , and did not get delivery of new one until January 19th. As the dryer was being installed, the delivery people dented the doorway on both sides, and broke a hamper peg off the wall. Called my salesperson. Who had customer service call me to schedule a repair person. Was told I would get a call in 2-3 days. Now crickets... and no one will return my call. I would never recommend them to anyone! read more

Working with this company is a nightmare. Upon completion of the sale, their communication is practically non-existent. There is no notification that the product will be late. There is no follow up phone call when the product arrives completely damaged, and even the delivery guys advised us not to accept the order. After the product was repaired and delivered months later, it was setup incorrectly AND missing a part. I've been in contact with them for weeks now to receive this part and receive my partial refund that was agreed upon with the fridge repair. If this hadn't been a custom order, I would've withdrawn it months ago. The sales associates at Hahn are rude, unknowledgeable, condescending, and unhelpful. The last thing I want to do is support a business like this. read more

Don't buy from Hahn unless they have what you want in stock. I bought a built-in oven and built-in fridge from Hahn. Both had to be ordered. After delay on the oven, I canceled that order and found the same thing at Best Buy in stock. The fridge was supposed to arrive May 8th. Now it is estimated end of June but I am not holding my breath. Any estimate Hahn gives you is untrue. For the oven, Hahn was the same price as Best Buy. Also, if you are looking online at Hahn for appliances, don't trust their specifications. Home Depot will likely have the factory specification online for free In PDF. read more

I have purchased a dishwasher and a refrigerator in years past with great results. This time our double oven broke 12/15 and we needed to replace it for Christmas with the family in a week. Walked in store Sat 12/16 at 4:30pm. Salesman discussed options with us, matched our needs and budget to an oven that should be perfect. The impressive thing is that he was able to arrange for it to be delivered/installed on 12/18. Just in time to bake our Christmas cookies and also time to practice with it before our big Christmas dinner. Hahn cane through big time for us. Update...installers arrived as promised on 12/18, removed old, installed new. On time, polite, professional, and efficient. read more

We purchased several high-end appliances for our new home from Hahn. A few were back-ordered and didn't show up on the first install date and a few of the newly installed appliances were immediatly faulty upon testing. Attempts to install the second round of appliances and replace or repair faulty appliances from the first round were a debacle at best. We're now 2 months and 3 attempts in to get things right. I hope others experience better product quality and service from Hahn. read more

We bought a high end dishwasher from Hahn on June 27. After we decided to buy, Hahn says it is not in the warehouse, but will be on the next truck -- June 29 or 30 -- and installed that week. We got one call on June 29 or 30th advising the dishwasher missed the truck that they will call us when it is delivered to the warehouse. As of July 21, still no dishwasher and no calls. On July 20th, my wife calls and they say maybe next week. It has been 24 days since we bought and paid for it and one call by Hahn and we have to call in for a status report. Old Hahn's would not do business this way. I guess our option is to reject on my CC and order from Amazon or someone else. read more

Their installer was very rude to my mom for no reason and she had to call a plumber when they refused to finsh the job. when confronted on Facebook by my sister their represenative was rude. Will not be back. read more

I have had problems with my $800 washing machine since day 1. I have bought many appliances from Hahn but will no longer shop at Hahn in the future. The washing machine has been worked on 6 times and now waiting for their 7th trip out, all in a span of 7 months. They have replaced many parts so this tells me they have no idea what they are doing. I think they need to hire a new warranty place. read more

We love Hahn Appliance! We have purchased every appliance in our new home from Hahn. We love the great selection and are always able to find just what we want in our price range. The staff is extremely helpful, showing us things we may not have considered. Additionally, they have a repair service that can come fix things you purchase there. I've had them out for the dryer and dishwasher. The man who came for my dishwasher repaired the garbage disposal and that wasn't even something he was supposed to do! You can believe that if we need more appliances, we will get them from Hahn. read more

The sales person I dealt with acted as if he were doing me a favor showing me appliances. I returned, giving the benefit of the doubt (everyone has a bad day). Later, I sent a follow-up email that was responded to 3 weeks after I'd gone to another store with much more helpful staff. I don't know if this is typical of the sales staff, but this gent was awful. read more

We recently bought a refrigerator from Hahn. The service in the store, and the price was competitive. However, the delivery was disastrous. The deliverymen damaged an exterior door when bringing the appliance in. Once the refrigerator was in the kitchen, they did not level it. As a result, the door would swing open to more than 90 degrees on its own and hit the wall. I had to level it. I was not impressed. read more

Chris Shaw is our to go Sales Associate! Very knowledgeable and friendly. Best place in town to purchase appliances.

We have bought several appliances from Hahn over the past few months. All of the other purchases have been good for selection and value. Today was different. After researching ranges for several months and knowing our limitations with power (110V only no 220V outlet) we went to purchase a range. Our salesman preceeded to sell me the one I really wanted even though it needed 220V, stating that you can hook it up to 110V and the only thing that wouldn't work was the baking drawer. I was sketical but he was certain. We bought it, brought it home and we could not find the 110V configuration in the manual. With some more research we found that this model's oven is completely electric and not gas. We called the store and requested help. After giving the model number of a similar range that had a gas oven they stated it was on back order and could not be deilvered for a month. No other help was offered other than pick another model or get a refund. We have never had a place that we have done so much business offer so little when they messed up. When shopping here make sure to get an experienced salesman otherwise they may take advantage of you. read more

We have gotten many appliances from Hahns and have always been satisfied with the price and the service. Don't forget to check the back room for slightly dented appliances for a cheaper price. read more

Recently purchased a refrigerator and range from Hahn Appliance Outlet. I had been looking for some time and had an idea of what wanted and the price points that worked for me. I spoke with Jacob Moss who listened attentively to what I was looking for. He did not try to sell me what I did not need or wanted, nor did he try to put me in a price range I was uncomfortable with. He did speak knowledgeably about the products and opened my mind to possibilities and options. I had the luxury of time in not having to have something immediately so we checked in by phone and email as products came in to see if any were of interest. This was the most convenient, seamless and painless part of my kitchen remodel. As a former sales manager and sales trainer, I give him top marks. It's not the first time I purchased from Hahn, but Jacob left a positive and memorable impression and I strongly advocate for him as a sales professional. read more

If it was possible for negative stars I would do so. My parents bought a new Samsung refrigerator last week, that was to be delivered today. They received a phone call Monday stating the model they had selected was currently out of stock, wanted to know if they would upgrade no charge. Up to that point all good news. The delivery arrives less than an hour ago not tied down with the refrigerator on its side in the truck, unboxed it with massive dents in it. The driver calls his supervisor and supervisor said to plug it in and they would replace the door. It is common sense that if a refrigerator is on its side and is easily laid down not slammed in a vehicle has to set for 24 hours before operational. My father told them no and said he was calling the store himself. They told him they could not have another one to him until next Wednesday. So her tied to speak with someone else while trying to make a phone call the delivery driver drove off with the refrigerator. This is poor customer service!!!! My mother needs a refrigerator she is diabetic and her insulin has to maintain a certain temperature, people just have no caring for others in this world!!! read more

Need an option for negative stars. Have been sitting and listening to my 64 year old mother tell me that the brand new washing machine she purchased from this store a month ago is no longer working properly. She has been given the run-around from this store numerous times for the past month. I will continue to post negative reviews until someone replaces my mother's washing machine. Not repairs, replaces! It's a month old. How does Hahn think it's ok to take advantage of someone, especially someone who is on a fixed income. Shame on you guys. You don't repair a month old washing machine. I trust this store will do the right thing very soon. Please call asap 918-902-4310 to arrange for a time to pickup her broken washer and replacement with a new washer. read more

We filed a complaint with the Better Business Bureau, but they never bothered to respond. We purchased 6 appliances from Hahn on 3/18/2019. The initial order was placed with the Tulsa office, however, the order was fulfilled by the Oklahoma Office. The appliances were delivered on or about April 8th. As the building was being renovated, it took a few days for the crew to install the appliances. Immediately upon installation, there were issues with every single appliance. The under counter refrigerator ($1,748 each) doors were supposed to have changeable doors that allowed them to open from one or the other depending on the set up, the units delivered did not have that capability. As they were already installed, we decided to live with it. The ice-maker ($3,199.95) did not work for the first 3 weeks we occupied the building. Upon installation the crew told us that the pump was not working. They tried resetting the unit, but it never would work. The refrigerator ($1,298) had a ding in the top door, and the Dishwashers (2 @ $588 each), leaked and had soap dispensers that did not open during the cycle. We immediately began calling Hahn, and was put in contact with Taylor, a customer service rep. I spoke with Taylor, explained the situation, and he said he would investigate and call me back. After 4 days, he never called. We called him again, spoke with him, and once again, he said he was going to call. Again, he never called. After 2 weeks, the office admin called to speak to someone in customer service, and requested his supervisor. After speaking with the supervisor multiple times, over the course of a couple months, finally someone came out to "look" at the problems. The ice-maker had to have the pump replaced, the refrigerators ultimately had to be completely replaced because of a "manufacturing" issue. This whole process was finally resolved on September 3, 2019. 5 months! We were without the use of 3 of these brand new appliances for long periods of time. For Hahn to sell items like this and take such an extended period of time to resolve the issues is appalling. 5 months of constant calling to check on the status of the repair orders is ridiculous to say the least. We will never recommend this company. read more

Well I'm happy I have a new washer and dryer but VERY ANGRY with Hahn Appliance off Hwy. 169!!! We WON'T be doing business there EVER AGAIN! NO Integrity whatsoever! I purchased the appliances on Labor Day. They said they could deliver in a few days. I chose Friday, they said delivery would be between 12-5 and they would call 30 minutes prior to delivery. 4:30 roles around with no calls or delivery so I call them. They said delivery is scheduled for Friday, September 15 between 12-5. I said no it was supposed today, we aren't even going to be home at the other time. Why would I have it delivered 11 days after I purchased it when I know we would be gone. They salesman wouldn't admit he wrote the date down wrong. If you mess up have some integrity and just own your mistake. I wouldn't have been SO ANGRY ! Then they said they couldn't deliver till Tuesday between 12-5. They said I could be the last delivery on Tuesday afternoon since it was a full day. I get a call at 11:30am saying they'll be at my house to deliver. I told them I was supposed to be the last delivery of the day not the 1st delivery of the afternoon. They said we will be there to deliver in 45 minutes. They FINALLY arrive at 1:00pm. That's NOT 45 minutes. Then they leave the hoses to the washer in the driveway along with pieces of Styrofoam and plastic wrap! REALLY! Why would you leave a mess like that. So I call to speak with a manager and they said the one I needed to speak with would return my call in 10-15 minutes, 2 hours later I call back even MORE pissed off with all of this hassle and they said there was nothing they could do other than talk to the employees and their bosses. He apologized but it didn't sound sincere at all. I told them I would NEVER be back and I will NOT recommend them. I tried so hard during the weekend to find another set from somewhere else and cancel the whole purchase, but didn't want to wait another full week for both appliances to come in and then get delivered. I hope no one else has to go through this like we did! read more

Purchased 4 appliances, had to hire a person to put handles on refrigerator. at time of purchase the salesperson discussed charging me for delivery. If I had realized that I was going to have to hire a person to put the appliance together, I would have gone some place else to purchase. Will check before buying from Hahn's again. Joy Boatman read more

What a great experience! My wife had never been to a Hahns before today. We were so glad that we found them. Knowledgeable staff. We were able to look with out pressure and when we had made a selection the transaction was very quick and courteous. We definitely suggest shopping Hahns for your home appliances vs. any of the big box retailers like Home Depot or Lowes. All in stock, better price. Thank you for a great experience. read more

Ok- after my inital review of one star, I feel it's only fair to say that my sales representative called me this morning to tell me my new range is in, and they scheduled a time next week to switch out the one that was initially installed (wrong model). I was very angry and thought I was getting the run arround, but I wasn't and I appreciate the timely and professional manner in which this was resolved. read more

Ok customer service could have used a bit more help but over all left happy. So if you are looking for some appliances try them out.

Hahn Appliance does an amazing Job marketing their products; however, if you buy an extended warranty beware. I purchased a Maytag washer and dryer from Hahn 4 years ago. I also purchased a 4 year extended warranty. The bearing on the washer had to be replaced 2 weeks before the warranty expired. I sent the repair documentation to the warranty company that Hahn sold me. I received no response so I drove to Hahn Appliance with the documentation only to be told that they only sold warranties and had nothing to do with them. Hahn's gave me a wrong number to call so I found NSI Protection Plus on the Internet. After 3 transfers I was advised because I did not renew my warranty they would not cover the repair even though it was in force when the work was performed. Once Hahn's get their commissions Hahn Appliance could care less if the company honored what you paid a premium for. Buyer beware! read more

I went to Home Depot, Lowes, Metro, A J Madison, and the internet to verify Hahns price on a Range stove and a Bosch dishwasher. Price was the same. I spoke to salesperson Chris Wall. The stove I looked at had a griddle in the middle for the 5th burner. While looking I asked what the difference was in the stove with a grate replacing the griddle? It was over a $100 higher. Chris said he would sell me that stove for the same price as the $580 stove. I said please verify this stove model and price. He said yes, that price is good $580. I left to look at Metro, they said go back and buy that Hahn stove. Chris was gone upon arrival. The sales rep said he would not honor price Chris gave me. I left and called Chris. He denied he said that. I asked if he would deliver the stove $580 free if I purchased the Bosch dishwasher? He said ok. Bosch dishwasher had a promotion: free delivery and install. I ask if Hahn supplied everything to install the dishwasher. Chris said yes. I bought them. They hooked up everything except the drain. I was told they did not do that.??? I bought the $6.00 drain part and installed it myself. Really? What part of free install does the drain not come into play? Wife said the serviceman was great. Beware and get everything in a detailed bid quote. Rick Horn read more

Bought a cook top for our kitchen. As advertised, they were definitely the lowest price around. Also have very nice sales staff, and good selection. We will go back to Hahn for sure for our future needs!! read more

Google reviews 5 4 3 2 1 3.3 42 reviews Travis Hytche Travis Hytche in the last week ***BUYER BEWARE EXTREMELY POOR CUSTOMER SERVICE *** I was extremely happy when my wife and I bought a Frigidaire oven and microwave then a month in a half later we went back to Hanhs and bought a GE washer and dryer set. I picked up the set and installed. Within three weeks the ignitor for the burn blew out in the dryer. We had to wait a week before service technician to come out to look at the dryer. The tech informed me it was the burner and would be another week before they can get the parts. I called Hahns to inform that I wasn't satisfied with the product and refuse to wait a week for a new part. I took the dryer back to Hanhs warehouse and received another dryer straight out of the box. I took dryer home and installed. Within a week I noticed two loose screws on my laundry room floor and now the dryer sounds like boots tumbling inside. I opened the dryer door and found the burner vent cover had come off. I tried to put the cover back on and noticed that the cover had three holes and saw one of the screws broke off in the hole and another hole had been stripped out. So I was not able to fix the dryer. I tried to contact GE and its all automated and you cant speak to anyone on the phone. Once again we are inconvenienced by a faulty product. Three days later tech came to replace and fix the burner vent cover. Now at this point its been less than two months and we are very dissatisfied with the product and customer service when trying to explain our issue with this product. My wife called the so call manager Keaton who was rude and condisending to our issue. I understand that Hahns is only the distributor for GE but showing some empathy to the customer and not stating it's not their issue. Also implied they will take the product back but we had to pay a restocking fee and plus pay to have the product picked up. Since this is the second repair issuein two months you would think as a good business practice would be to try a recoup any fees from the manufacturer. One would think that if you have a customer who was trying to be a loyal customer and planned on buying a new refrigerator as well this month but that WON'T happen now. Hello SEARS I am back and will be buying all my appliances there for now!! Hahn have lost my business and respect. Not to mention that I told a friend about my purchases and he too made a purchase for a dishwasher and a new oven. My supervisor just got married and was moving soon. So once again I recommended Hahns. After my second issue with this dryer and taking off work twice in two weeks for service. I advised my supervisor NOT to purchase from Hahns due to poor service to the customer after purchase. WORD OF MOUTH CAN MAKE OR BREAK A BUSINESS!!! read more