In the summer of 2016, we contacted Hahn heating and Pluming to get a quote for an A/C system install. We had a technician for Hahn come out to complete the quote. We agreed to have them complete the install of the LG mini-split system. Despite some minor drywall damage and dirtying, we were very pleased with the tech and his work.
We called Hahn later that summer on an unrelated issue. The only reason it is pertinent to bring up in this agreement is to raise awareness that during that visit, the tech damaged our new dryer.
Early in the summer of 2017, the mini-split unit in the Master bedroom began to pour water on our heads during the middle of the night. We called Hahn and they had a tech come out. The tech and his assistant took a look at the install which they deemed to be faulty as the condensate tubing above the mini-split system in our bedroom was not installed in a way to allow the water to pump out of the house, but instead it was pooling in the unit and pouring onto our heads. They notified me they had fixed the problem. Again, despite the dirtiness and mess that was left, I was satisfied with the service.
Within weeks, however, the unit was waking us up in the middle of the night as water was pouring on our heads again. I called Hahn frustrated about the unresolved issue, and the same techs came out and said it was actually the pump that was the issue, so they added a new pump into the condensate tubing. Logically, we did not pay for the pump, and the issue was resolved, seemingly.
In the late spring of 2018, I began to notice drywall damage above the mini split system. I called Hahn and was very frustrated as this issue was not resolved. They sent out a new unit of techs which now brought the total number of techs and their assistants up to 6 via 5 different visits to resolve the same issue. What is more frustrating is that the new tech and his assistant notified me that when the tubing was adjusted in the last visit, the techs had not properly put on clamps which had caused the tubing to pop off and pump water not outside, but into our attic causing the drywall damage. The tech stated he had put the tube back on and clamped it.
Within a day of the tech coming out and adjusting the tubing, the unit began pouring water on our heads in the middle of the night again.
Speaking with Dennis the office manager, he admitted that 1) the install was faulty and 2) the repair work of the install was faulty. I asked what he would do in my situation and he said work with another business. I replied, I would love to do that, but as soon as I have another more competent company come work on the unit (the bill being paid for by Hahn) then it absolves Hahn of any liability from an issue stemming from their faulty install and repair since another company had inspected the system more recently. He passed me on to John Hahn to resolve the issue.
John Hahn and I had a brief phone conversation in which he stated this should be a simple issue and he wanted to help resolve it for me by bringing out his top tech with himself to solve the issue once and for all. I agreed. John Hahn Jr. Instead came out and made no different changes. LG had to send their technicians out to identify the issue at which time Hahn said they would fix it and "graciously" give me a 1 year warranty to make up for all the trouble I have had. What a joke. Please avoid Hahn heating and plumbing at all cost! read more