Who does this ? Walked in to ask for a referral for landscape lighting repair person. Roy Mosel…read moretook my problem seriously and handed me the card of an individual. Was not a customer, but I got help from someone who chose to help me. Very, very appreciative !

Went in to sprinkler world today and had the pleasure of getting assistance from Bill the counter…read moreguy. He was knowledgeable and guided me on the right parts to fix my sprinkler valve. Will definitely go back.

Summerwind is one of my happy places. If you need to unwind, and just soak up some flowers and…read moregreenery, it's a lovely place. My family sometimes gets me gift cards to Summerwind, because they know I love to go and find my garden blooms there. Prices are a bit higher, but with broader variety than Lowe's or Home Depot.

This is my FAVORITE nursery in all of Phoenix!!! They are incredibly helpful and truly just nice…read morepeople! In the spring I came here to find the perfect plants to decorate my patio. I was surprised at how educated the staff were. Recently, my little brother mentioned he wanted to get engaged at a nursery because his Fiance loves plants. I recommend this nursery and after talking to the staff they helped create the perfect area on the property for him to get down on one knee and propose! Again they went above and beyond... it brought tears to my eyes and it felt like true neighborly kindness. I would recommend this business to anyone and everyone. We love a business that helps people out of the kindness of their hearts!

Awesome nursery! Came here with my parents while they looked at stuff for their backyard and bright…read moremy son too. They have a lot to look at and choose from here, they have a little indoor area but most of the items are outside. My son especially loved the pond with the koi fish, the birds, and the chickens! I'm not super far from here so I'll have to come back next time I'm in need of anything for my own backyard! Or just if I want to hang out with some cool birds! The lady working here was nice and helpful as well!

The team there was incredibly helpful in selecting the perfect plants for our office, along with…read morethe appropriate pots. They packaged them up and got everything to our car. They took as much time as we needed and even offered us a bottled water to help beat the heat. Will definitely return for all our plant needs.

Great selection of hardware knobs and handles for doors, drawers, cabinets and so much more. Lots…read moreof textures and finishes. Locks can be mostly re-keyed in store. Very helpful staff. Many different price points.

My name is Frank Rassam. I have been a loyal and frequent customer of your Bell & Tatum location…read moresince 2010. I shop at this store approximately three times per week, and there are months when I spend between $2,000 and $3,000. I have always considered Home Depot my primary store for my needs. Unfortunately, my recent experience has left me extremely upset and deeply disappointed.On February 4th 2026, I purchased an assembled Masterbuilt smoker Order # H0464-502286 that was displayed outside the store on clearance, reduced from approximately $899 to $274.Because the smoker was very heavy, I returned the following morning with a rented truck and hired help to load and unload it. This required additional time and expense on my part.After bringing the smoker home and attempting to use it, I discovered it was defective.Within a couple of days, I returned to the store. I was informed that because it was the last unit in stock, it could not be exchanged, even though I was within the 90-day return and exchange period. I was advised to contact the manufacturer, Masterbuilt.I attempted to resolve the issue directly with Masterbuilt. They only communicated through email, requested that I send a video, then claimed the video would not open, and failed to provide a phone number despite my request. I have attached proof of my email correspondence with Masterbuilt to demonstrate that I made a serious effort to resolve this matter responsibly.I returned again to the store on 2/12/2026 around 8:30 pm and spoke with a young cashier (a bearded young man whose name I unfortunately do not remember). He was respectful and genuinely tried to assist me. He confirmed I was still within the 90-day return or exchange period and checked inventory at another location (Talking Stick, Arizona), which showed three units available. To avoid wasting more time and money, I asked him to call that location to confirm they would process the exchange before I transported the defective smoker there. After calling, he was informed that they would not assist because the smoker had not been purchased at their store.At that point, I requested to speak with the manager, Nancy.I must also note that I had a previous negative experience with Nancy about a year ago. At that time, I was attempting to get assistance, and she repeatedly ignored me while speaking with someone else, even though it was clear I needed help. I chose not to report that incident because I assumed she may have been having a bad day.During this recent interaction, I calmly explained the entire situation -- the defective smoker, the rental truck, the hired labor, my failed attempts with the manufacturer, and the time and money I had already spent. I clearly stated that Home Depot sold me the smoker, and therefore Home Depot should take responsibility in helping to find a solution.Instead of taking ownership or offering meaningful assistance, Nancy became dismissive and frustrated. She stated that she has dealt with "customers like you" many times. I found that statement inappropriate and disrespectful, especially toward a long-term loyal customer.After expressing frustration, the only action she took was handing me a phone number for the manufacturer -- which I had already been attempting to contact without success. There was no escalation of the matter, no proactive solution, and no sense of accountability from store management.I also raised a serious concern: how is it acceptable for an assembled unit to be sold if it appears not to have been tested? What if this defective smoker had caused a fire at my patio ? Instead of addressing this concern professionally, she responded sarcastically, asking whether she is expected to check everything in the store before selling it. That response was unacceptable.This entire situation wasted my time, cost me additional money for transportation and labor, and left me feeling disrespected.I also want to state respectfully that I have an accent when I speak. I do not want to make accusations without proof, but I could not ignore the difference in tone I have observed in how I am treated compared to other customers. If there is any bias involved -- cultural, racial, or otherwise -- that is deeply concerning and should be reviewed seriously.To be clear, I am not requesting compensation. I am requesting that this complaint be formally reviewed and get addressed professionally I respectfully request a professional response and confirmation that this matter is being reviewed. Sincerely, Frank Rassam

Outstanding service from Moon Valley Nurseries. I'm pleased beyond words. Brandon Vasquez Jimenez…read moreand his team planted my new 36-gallon Red Push Pistache tree today. He communicated with me during every step of the process, including verifying tree placement location and "uprightness". The team's attention to detail in protecting my relatively new hardscaping, surrounding ground plants and outdoor furniture was wonderful to observe, without me even needing to say anything. Once the tree was planted, top finished and deeply watered, Brandon reviewed all the post-planting details again with me. The crew cleaned up after they were done, leaving the area cleaner than it may have been when they arrived! I'm super happy with the team's work and my new tree looks amazing in its new home. Thank you to Brandon and the entire Moon Valley team :)

We had Brandon and his team to our house today to install new fan palms in the backyard. They…read moreshowed up on time, let us know what to expect and were very professional! Highly recommend Moon Valley Nursery and Brandon's team for your expert landscaping.

We love Plant Friends! Beautiful plants and great customer service! I called earlier this week…read moreregarding questions we had of a plant we purchased from them a year ago. Immediately Plant Friends said "let's FaceTime so I can help you". They were extremely helpful, friendly and knowledgeable! We will continue to purchase from Plant Friends and will recommend them to others. Thanks! :)