Love the new location and Jamie is wonderful. I received the keratin treatment and have enjoyed it…read morethus far.

I called the salon on a Tuesday hoping to make an appointment with someone for a hair color before…read morethat Friday because I was leaving for vacation. The person who answered the phone offered me an appointment on the following Thursday afternoon, the day before I was scheduled to leave. I was so happy that I was able to get an appointment so I quickly agreed. The person also asked me what type of color I was looking for so I gave a detailed explanation of exactly what I was looking for. I told her that I wanted three colors, a light, medium and dark ash blond with violet under tones. Maybe even some violet peek-a-boo trendles. As I was telling her, she was repeating what I was saying to her as she wrote it down. I knew up front that it would not be easy to achieve the color I wanted so I even told them my natural color is a level 5 and it pulls red when it's lightened. I wanted the stylist, Natalie, to know before I came in what she was getting into so that she would have the products available that she would need to do my hair. I even called the salon back on Wednesday morning and asked to speak to Natalie. I was told that she wouldn't be in until one so I told the person that I had an appointment with Natalie on Thursday and I wanted to speak with her so I could make sure that she had whatever she would need in order to color my hair the way that I wanted. The person said that they were leaving Natalie a message to call me back when she came in at one. It was 4:51 PM before Natalie reached out to me and she didn't even call, she sent a text. I messaged her back about 25 minutes later, at 5:13 PM, to make sure that she knew what I wanted and that she had the products available to achieve the color that I was looking for. After I typed everything out for her and sent her pictures, she didn't respond. at 6:36 I messaged her again asked if she had received my message. She replied back telling me that I sounded unsure about the color I wanted and told me that I needed to come in Thursday for a consultation and then we could schedule an appointment for later to make sure that I got the color that I wanted. I texted back that this was unacceptable. That I had done everything in my power to make sure that she would be prepared and it wasn't my fault that she didn't get back to me until nearly 7 PM the night before my scheduled appointment. She told me that she was not made aware of what I was looking for and that she finds out with the consultation that she does before every appointment. I told her it was unacceptable and that I was leaving Friday and it was too late to try getting an appointment with someone else. I also told her that the fact that she canceled my appointment and demanded a consultation would result in me leaving this poor review. Obviously communication is poor within this salon and leaves me with a question. Why was I scheduled for an appointment at all if Natalie requires a consultation appointment prior to her services??? I will never make an appointment with Trashy Roots Salon again which is a shame. From their reviews, it sounds like once you get your foot in the door, they do fantastic work! The problem seems to be lack of communication resulting in extremely poor customer service. Natalie mentioned that she is her own boss because she rents her chair. I told Natalie that I intended to reach out to the owner the next day but I didn't get a chance to do so. I was hoping that Natalie would explain the situation to her and I might receive a phone call. I didn't so this shows that either Natalie didn't tell the shop owner about the situation or she did and the owner simply doesn't care. Even if Natalie rents her chair and has her own business, I'm sure the owner trusts the people working in the salon to act professionally and to treat her customers with the respect they deserve. With stylists like Natalie working there, the entire salon shines a negative light in the community. I'm sure that some people who read my review will think twice about scheduling an appointment at all. Especially not one with Natalie. Thank you.

I love the attention to detail Kim provides with each visit. She is very diligent in making sure…read moreshe understands what I am wanting to have done each and every visit. I am always confident knowing I am in good hands with her years of experience and her ability to do a great job with those magic hands.

Just got a hair cut and eyebrow wax today with Dena. We moved here about a year ago and I missed…read moremy previous stylist in CA so much I haven't had the heart to go out and find a new one. I saw a LivingSocial deal for Hair Haven the other day and finally decided to give it a try. The salon is very fun and stylish and is located in this really cute section of Winghaven in O'Fallon. It was very clean and well-maintained, the hair products smelled great without being overpowering, and I was able to get an appointment promptly when I needed one. Dena took the time to discuss with me what I was looking for in a hair cut and how my ideas and her ideas fit with my type of hair. She was very thorough and detailed with my cut and I left feeling like every hair on my head was exactly the way she intended it to be. I'm a bit of a perfectionist myself, so I appreciate someone who takes pride in their work! She was friendly, but not too chatty and I even got a couple bonus make up tips. :) I got exactly what I was looking for and I am glad to finally have a place I'm happy to go back to.

Charles did my hair. I had more than 3 inches of regrowth and my hair was extremely brassy. He's a…read moreliteral hair magician. He somehow revived my hair and made it look 20 years younger. Perfectly blended and the perfect color . He brought back my natural color, only classier and richer and the shine with his expertise. I cannot wait to see him again. He was the most lovely person and a true expert in what he does. I highly recommend Charles at Strands!

Strands is a fantastic salon and the location may be off the beaten path, but it is a primo…read morelocation. I'll cover that later. My stylist Cate relocated from a salon that closed in Clayton. I've been with her for over 15 years, so why not follow her. The reason I like Cate so much, is that she hand scissors my hair and only uses a clipper to trim up my neck line. So many stylist use clippers with attachments when doing a mans hair and I do not like that. To get a quality cut, my hair has to be cut with scissors. Why I said it was a primo location, it is located next to Louie and Sasha's, so you can have lunch or go to a relaxing Happy Hour. On the other side, you've got Kaldi's for a good cup of coffee.

I recommended this salon to a friend who lives in Festus on the strength of the photos and a very…read moreold review. She had been looking for a salon for awhile, so she went and was very impressed! She thanked me for the recommendation. So thanks to Yelp (and Yelpers) for providing data!!!

You walk in and you feel like you've entered a seriously chic/high end salon but their prices are…read moreincredibly reasonable. Every stylist is friendly and they listen to your concerns and expectations. Personally, I'm biased to Lindsay. I've been going to her since 2008 and I currently live out of state and I still see her when I'm in town. She takes care of her clients to the absolute maximum. No matter how crazy your requests for your hair are, as long as you truly want it she will give it to you. And if you get a lip wax from her, you can be sure she'll get every single tiny hair off. Highly highly recommended.

I had my first appt. with Jeannine to see what she would recommend for my hair. I was able to get…read morein within a few days, and I would tell anyone that has thin straight hair and looking for a different style to give her a try!!! I love my new look!!! You'll also love her salon it is so warm and inviting. Thanks again Jeannine Kim

I was extremely disappointed, not only was my gray showing through the next day after coloring,…read morebut the 5 minute haircut I received made my curly hair straighter and flatter with very little curls or definition. She was pushy, then guilted me multiple times over not buying over $100 of hair produces. I wouldn't recommend the hair cutting or hair coloring, both we below subpar.

All the Stylist are AMAZING! Conya(owner) & Jane are the best! Super Cute Salon with a elegant…read moredesign and great atmosphere. I HIGHLY RECOMMEND Fringe‼

This place is great. I had Conya and she did a great job. I needed to cut off a lot of hair, I was…read moretired of it and it looks so much better. Great pricing here as well.

Stopped in because I had a package to drop next door and had been thinking of getting a different…read morestyle. Did a great job and I love it. I don't have the girls Name but will update after my next appointment

I have been kicked out of a bar, a restaurant but I swear this is the first time I've been kicked…read moreout of a beauty salon. My wonderful daughter-in-law was able to get me an appointment for highlights and I was grateful and excited. I entered the salon and this lady with an 80's bump and bangs ( I immediately looked to the floor for the lost bow) first, laughed because I was wearing a facemask then established who I was and asked me about my hair. Being a hairstylist, I told her highlights, no slicing or blocking because my hair's too thin and no feathering because it looks like a slight color change, just stranding. She told me in an exaggerated tone, " I'm confused" "You'll be able to see what I'm talking about when you look at my hair," I said. Feeling good that we were making a connection (kind of) I asked her if she also do Iso Perms. She didn't know what that was. I (gulp) informed her that it was the "Stylist Choice Award" for perms for the last 16 years. But "no" she used Matrix and that was the best and I was going to love it. She had just finished up an older lady with gray-white coarse hair and told me how wonderful the product was (No offense to anyone, but in my opinion, Matrix sucks) I told her, "yes, but I have over processed bleached hair and this lady's hair was strong and natural." I asked if she knew anyone who worked independently that could do that perm for me in the future. She told me to find another hairdresser, she couldn't help me. We got back to my color. She told me she didn't understand anything I said and she knew I wouldn't be happy with anything she did for me. I asked her if she wanted me to leave. She said, "No, I just don't think I can please you." "Would it be better if I leave?" "Yes." She told me. Honestly, I felt like Anna Kendrick in "Pitch Perfect" when she was thrown out of the group and she drags her chair as she was leaving the group...only I didn't look back. Judging from this person's appearance and demeanor, I was lucky to escape her lack of professionalism and apparently...knowledge.

I've had my hair cut and styled twice here already, and I will definitely continue to come! During…read moreboth of my visits, both of my stylists took time to understand the cut that I wanted and nailed it each time. It is also great to see how friendly and helpful the staff is amongst each other. Very welcoming and warm atmosphere here!

First, the place was very clean and bright. Jeanette was very knowledgeable and asked lots of…read morequestions regarding my hair and the issues I was having to understand how to best address my needs. It wasn't "just" about the haircut but understanding why I was having the issues to begin with and how to help me going forward. Definitely recommend.

Amazing! I've sampled almost every service provided by this spa and I have been more than happy…read moreevery time. I recommend the skincare services, I've noticed a huge difference in how my skin looks and feels and get so many compliments!! I've tried the eyelash extensions too and OMG! It's AWESOME, no mascara needed and they are long and full!!! If you are looking for a great massage this is a great place for that too! I try to go and do this once a month.

I've been going to Vinty for years and cannot recommend it more!…read more I've seen an array of hair stylists -- Kelly, Alex, and Sydney have done an amazing job with all my color needs. No matter my request- I know there's someone who can meet my needs. Kelly has done countless color corrections for me, and Sydney enhances my natural blonde. Have been loving this natural ginger color that Alex achieves!!! Ellie did my lash extensions for a long time and I always got tons of compliments. Now I see Kailee for a lash lift/tint and am so satisfied with the results!!! Anna has given me henna-freckles and they look very natural and fun!!! I see Dr. Melton for laser hair removal, and am so thrilled with the results I've seen over the past few months. She makes the entire procedure very comfortable! Kim does my facials, and has saved my skin so many times. Her expertise has helped me in so many ways.

David was amazing! He took the time to listen to what I wanted. He's Personal and kind. Went the…read moreextra mile! I loved the experience and look forward to going back again!

David was Amazing with me and my Daughter, I haven't been able to find a place in Washington that I…read morelike! He listened to what I wanted for me and my daughter, gave us advice and treated us with kindness and respect.