They are fair, extremely helpful at the service department. I highly recommend them. I have a Kia…read moreSoul.

Had such a great experience! Didn't have to deal with the salesman type harassment, just very…read moreinformative and helpful. Also made things very easy! Highly recommend.

First off- I find Yelp reviews to be off putting and negative for no particular reason . It seems…read morepeople only review when they're upset, sometimes it's justified and most of the time it's not. I'm leaving this review because I look forward to coming to get service done on my truck, here's why... Every single time I come here it's the same, Great service and customer service as well. The service advisors at the dealership are top notch, they are friendly and accommodating, every time I'm in they are focused on providing great customer service. When you arrive you are greeted by employees who refer to you by name and know why you're there. Paperwork is done efficiently and all options are explained to you, there aren't surprises regarding your visit. All dealership team members treat you with courtesy and respect, work is done as agreed upon and your car is returned to you in the same condition it is dropped off. Eli was my service advisor and he was very thorough explaining my service options and keeping me updated about the status of my service. He showed the same level of courtesy and enthusiasm from start to finish. Waiting the customer area there is coffee and bottled water, comfortable seats, cell phone chargers, tv and WiFi. In conclusion, I was handed off to the cashier at the end of the service, she was as friendly as the rest of the staff, I've never had a negative experience at Tri-City Ram when servicing my Ram truck and I look forward to my next visit, I encourage you to do the same. I was given the opportunity to provide feedback and I gladly took the opportunity to do so. Too many people provide feedback or are critical when they have an issue or experience a problem. I hope to continue to receive the level of service that Tr-City has provided to me, going to the auto dealer for service doesn't have to be a drag.

Will never return to this dealership and would say stay away! "Manager" Mike was rude,…read morecondescending and didn't say thank you or sorry for this misunderstanding/confusion. Just walked past us as we were leaving. I said to my sister, "They have a great manager and I will be writing a review." He then replied, "I'll remember that." I hope he does because I will be contacting the owner and let him know how I was treated. They also had my car for almost 4 months last year to put in a new engine. I actually had to take time off of work, go to the dealership and personally get on the phone and order my own engine!!! Go somewhere else!! On a side note, I had to pick at least one star to be able to post this, that is the ONLY reason they got that one.

they are all so nice and great people! I bought and Nissan maxima and I absolutely love my car!read more

Let me start by saying I didn't buy a car from Impex Chevrolet GMC... but I was interested in…read morebuying a classic SUV they had available. Being an hr & a half away my initial contact to inquire about the truck was via the phone. Long story short the vehicle needed some work & I was looking for a truck that was road ready. Having purchased 9 vehicles (cars, trucks or motorcycles) prior I am very familiar with how car salesmen usually operate. Quintin is NOT that guy... he was upfront, professional, genuinely friendly & most importantly went to bat for me. I shared what I was willing to pay & Quintin presented my case to the owner since mechanical work was required. Not only did I feel represented but I felt heard... since I communicated traveling 3+ hrs to not purchase a vehicle would not be good. If purchasing a car without the hassles, sketchy treatment or lack of transparency is what you seek Quintin from Impex is a solid option. THANK YOU Quintin for being upfront & not wasting my time. Maybe in the future a deal will happen... Best regards, MsChris

They thanked me for my 21-year military service then insulted my professional and business…read moreintelligence and disrespected my time while recovering from severe spinal injuries. Complete Operational Failure and 60-Day Runaround Do not waste your time or your fuel dealing with Impex in Reidsville, NC. They utilize premier national aggregators like CARFAX to bait out-of-town buyers, confirm appointments on vehicles that are already sold, and then rely on exhaustive delay tactics to manage the fallout. In hindsight, I should have walked away during the initial numbers phase when I discovered and called them out on an unnecessary LoJack subscription fee and specific option packages listed on the proposal that were completely nonexistent on the actual vehicle build, used simply to artificially inflate the price; which they immediately removed from the sales proposal without question nor explanation. On 14 June 2026, I located a 2021 Mercedes-Benz GLE 350 listed online at their Reidsville lot. I spent a full week negotiating terms, ultimately finalizing the deal and scheduling a physical appointment for 20 June, which was explicitly confirmed in writing by the sales manager. Relying on that written confirmation, I drove over 4 hours round-trip, incurring substantial travel costs and severe physical strain while actively recovering from a spinal injury. Upon arrival, the sales manager casually revealed the vehicle had been sold hours prior to my arrival, immediately followed by a pitch to look at other inventory and let him "know what I like". To mitigate the fallout of a clear bait-and-switch scenario, executive-level management made multiple formal written commitments, from 27 June through late August, to locate an "exact or near mirror-build replacement vehicle, with better mileage and pricing." Over the subsequent 57 days after selling the vehicle they scheduled me to test drive for purchase, the dealership engaged in systemic communication avoidance. They went dark for weeks at a time, claimed email replies to my status requests were "found sitting in their spam folder," and repeatedly attempted to push subpar, non-comparable vehicles with higher mileage and missing interior, exterior, and packaging options. Following a final executive escalation detailing their chronological timeline of failure, the executive management team officially admitted via email that they were incapable of honoring their word. While the dealership eventually overnighted a $410.81 reimbursement check for my out-of-pocket travel costs, this baseline payment is an insult and does not absolve their poor operational practices or the text-book runaround and empty promises made by its top layer team. Buyer Beware: Their leadership team makes written promises they have no intention of keeping. Their showroom operations lack basic integrity and accountability, transparent sales practices, and fundamental customer care. I served this country for 21 years; they failed at serving me for over 60 days.

This is the best car dealership in my opinion. Low pressure friendly salesmen and saleswomen…read more Very clean dealership, service department, and great parking lot. I purchased my Kia Soul form Blackwell and my next car will come from Blackwell hopefully. They made the buying expirience very very comfortable. P.S. Bryce Luffman is the one I dealt with and he is a very nice and knowledgeable sales rep. I recommend him. But the other staff I met throughout my visit were very nice and very helpful.

The service is trash. My wife and family have bought several cars here. The sales process is always…read moregreat but when it comes to service the Advisor Diane is a piece of work. She acts like she hates her job and always has a nasty attitude. Called 10-15 times after she left a voicemail to see if we wanted to spend more money on added servicing to our vehicle. Well i decided to ride up there and they already had the car pulled out. She said well idk so i just had them change the oil and pull it out but we can still do it. I decline the services as it would take extra time to pull car back in and handle my the extra servicing. Instead of checking me out while theres nobody in front of here she tells me I have to wait for her to close it out. 30 minutes later, I'm still waiting, typing this review lol! Would consider purchasing another car but not ever getting serviced here again!

Me and my family have been back here every time we needed to look at buying a car, and don't plan…read moreon shopping at any other local dealer. Owner is always very friendly, prices are always great. Is one of only a few times I'd utter the word "honest" and "car dealer" in the same sentence. HIGHLY recommend to anyone.

In these difficult times you need to save money as much as you can and not spend it on things you…read moredo not need. I called around to get a price on a tune-up for my car and the young guy who answered the phone gave me a price of nearly $500. For a tune-up. When I asked why it was so much he said that includes a distributor cap and wires. I did not ask for that. They just thought I would go in and pay it without a second thought. They did not look at my car. They did not know the condition of my wires. They just wanted to overcharge me.

I would like to thank Tri-City Chevrolet in Eden, NC and especially the services manager, Dani, and…read moreService Technician Patrick. Two outstanding professionals. Both went well above and beyond to assist me with repairs to my 2007 Yukon XL Denali when traveling from out of town, I suddenly found myself stranded in Eden. I would highly recommend this dealership for all you GM/Chevy service needs. Dani and Patrick...thank you so very much!

I had an issue driving back home from vacation where the gas tank cover on my 2016 Pilot would not…read moreunlock. We looked for the nearest Honda dealership. A technician at Nelson was able to open the cover, showed us where the manual override was located in the back cargo area (helped diagnose the issue since the manual override did not work, so probably cable running between actuator and locking mechanism). They helped us get back on the road and did not charge us anything. Thank You!!! You turned a bad situation into a positive. Wish my local dealer was that nice. Thanks Again!

Had an appointment to look at a car we drove about 1 hour and 45 mins to be told they had know idea…read morewho we were or what We there to see . After talking to the lady that greeted us we were told the car was never on there lot and was at another lot were it had been sent to another dealership in there group were it was being sold . The GM did not even come out to talk to us till I told the young lady I was leaving a review., then she came out to tell us it was not there fault and to have a good day. She acted like it was no big deal. The only bright side was we talked to someone and was sent to one of the other lots in the group were they were tryed to find us a car but with no luck .

Bought a van from them a few years back and it was a good old fashion stand by what you sold the…read morecustomer experience. They went out of their way to keep us satisfied!

I'd give them less than one star if I could. If you want to buy a cheap car with too many miles for…read moreway over the value and be talked to like your a criminal then come here. If you want better service and better cars then go to a real dealership. Also they only take cash. No credit cards no checks.