First off- I find Yelp reviews to be off putting and negative for no particular reason . It seems…read morepeople only review when they're upset, sometimes it's justified and most of the time it's not. I'm leaving this review because I look forward to coming to get service done on my truck, here's why... Every single time I come here it's the same, Great service and customer service as well. The service advisors at the dealership are top notch, they are friendly and accommodating, every time I'm in they are focused on providing great customer service. When you arrive you are greeted by employees who refer to you by name and know why you're there. Paperwork is done efficiently and all options are explained to you, there aren't surprises regarding your visit. All dealership team members treat you with courtesy and respect, work is done as agreed upon and your car is returned to you in the same condition it is dropped off. Eli was my service advisor and he was very thorough explaining my service options and keeping me updated about the status of my service. He showed the same level of courtesy and enthusiasm from start to finish. Waiting the customer area there is coffee and bottled water, comfortable seats, cell phone chargers, tv and WiFi. In conclusion, I was handed off to the cashier at the end of the service, she was as friendly as the rest of the staff, I've never had a negative experience at Tri-City Ram when servicing my Ram truck and I look forward to my next visit, I encourage you to do the same. I was given the opportunity to provide feedback and I gladly took the opportunity to do so. Too many people provide feedback or are critical when they have an issue or experience a problem. I hope to continue to receive the level of service that Tr-City has provided to me, going to the auto dealer for service doesn't have to be a drag.

Will never return to this dealership and would say stay away! "Manager" Mike was rude,…read morecondescending and didn't say thank you or sorry for this misunderstanding/confusion. Just walked past us as we were leaving. I said to my sister, "They have a great manager and I will be writing a review." He then replied, "I'll remember that." I hope he does because I will be contacting the owner and let him know how I was treated. They also had my car for almost 4 months last year to put in a new engine. I actually had to take time off of work, go to the dealership and personally get on the phone and order my own engine!!! Go somewhere else!! On a side note, I had to pick at least one star to be able to post this, that is the ONLY reason they got that one.

I highly recommend, bought my Daily driver car from this dealership, the car is reliable and the…read moreprice was affordable. thanks for your service.

Bought a van from them a few years back and it was a good old fashion stand by what you sold the…read morecustomer experience. They went out of their way to keep us satisfied!

I'd give them less than one star if I could. If you want to buy a cheap car with too many miles for…read moreway over the value and be talked to like your a criminal then come here. If you want better service and better cars then go to a real dealership. Also they only take cash. No credit cards no checks.

Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Today, I was very disappointed by the acting manager at Tri-City Ford in Eden, NC when I asked him…read moreto refund my daughter for shoddy service. I suppose all of those Super Bowl tv commercials convinced me that the best place to take a Ford when the 'check engine' light comes on is a GENUINE Ford mechanic. WRONG. TriCity Ford will not hold themselves responsible for failing a customer. Everyone already knows that going to the dealership for service is the most expensive option. This business takes that unearned 'best' notion straight to the curb. Our daughter's Ford FIESTA indicated that there was 'transmission failure' and while driving the automatic transmission was stuck in Low. TRI-CITY FORD charged her a flat diagnostic rate of $151.57 ("it COULD take from 2 minutes to five hours" said the manager). The service dept at TriCity said on May 5 2022 that "the repair would cost between $900-$1000, but that the parts might not be available for months." When I described the diagnostic device to the manager - while he was looking at our receipt - he confirmed that it was the same tool. This discussion with the manager took place 10 minutes after the owner of the used car lot where she bought this car fixed the problem in less than a minute using the same device TriCity Ford mechanics used, and he did it for FREE. After wasting about ten minutes of my life talking to the acting manager of the dealership, no refund was given nor offered from a business selling cars that cost tens of thousands of dollars. He even tried to blame-shift this on his service department, and I corrected him. "YOU are where the buck stops, you can refund this, and we are getting nowhere." And left. I won't be back. LET THIS BE A WARNING TO ANYONE FOOL ENOUGH TO ENTRUST THEIR FAMILY VEHICLE TO THIS BUSINESS.

I enjoy using Yelp to point out local businesses that are fantastic. We drive used cars and take…read morecare of them. Clarence Hale Motor Sales has been there for every part I've ever needed and the staff are considerate and knowledgeable, and have given me some helpful pointers and suggestions regarding the wisdom of repairing vs selling a vehicle. As an aside, I used to teach art in some local elementary schools; I remember when a visiting European artist was looking for sculpture materials to complete work he was doing nearby. This business was willing to step right out of the box and pitch-in to help him find .. I think, some old car hoods suitable for his concept. I like that community spirit and open-mindedness as much as I appreciate their work and friendliness. No complaints.

From the owner: Serving Rockingham County Since 1968…read more Need a part for your vehicle? Give Hale Clarence Motor Sales a call.We have a variety of parts and equipment for foreign and domestic vehicles. We buy both wrecked and junk vehicles. If you need it we more than likely have it! We take pride in our customer service and look forward to helping you.