I had an issue driving back home from vacation where the gas tank cover on my 2016 Pilot would not unlock. We looked for the nearest Honda dealership. A technician at Nelson was able to open the cover, showed us where the manual override was located in the back cargo area (helped diagnose the issue since the manual override did not work, so probably cable running between actuator and locking mechanism). They helped us get back on the road and did not charge us anything. Thank You!!! You turned a bad situation into a positive. Wish my local dealer was that nice. Thanks Again! read more

Had an appointment to look at a car we drove about 1 hour and 45 mins to be told they had know idea who we were or what We there to see . After talking to the lady that greeted us we were told the car was never on there lot and was at another lot were it had been sent to another dealership in there group were it was being sold . The GM did not even come out to talk to us till I told the young lady I was leaving a review., then she came out to tell us it was not there fault and to have a good day. She acted like it was no big deal. The only bright side was we talked to someone and was sent to one of the other lots in the group were they were tryed to find us a car but with no luck . read more

I took my car in for a routine oil change and tire rotation. I was told at this time that "all four of my tires needed to be replaced ASAP." I questioned this as at my oil change prior to this one, I was told the tires were in good shape with normal wear. The next day I took the 2021 CRV with 24,000 miles to a reputable business. The owner of the company stated the tires did not need to be changed. I then went back to Nelson's and spoke to the Service Manager who later checked the tires while stating the tires were a five out of ten. This meant I had used up 50% of the tire life. I also failed to mention earlier that this same situation happened with a prior car I purchased here. I was told the Service Department had improved, but I don't see it. Needless to say, I will be going elsewhere and would recommend you do the same! read more

Just purchased my second new car from Nelson Honda. Honestly, I couldn't ask for better service. The salesperson walked me through the whole process: helped me select the right vehicle, answered all of my questions about different makes and models, and even helped me take the next step to switch my insurance. (This was my first experience with trade-in.) The general manager took time to discuss my options as well, and made sure I understood each of the many documents that come with purchasing a car. Those personal touches go a long way when deciding where to buy. Thank you Billy (my salesperson) and Patty (the GM)! I'm LOVING my Honda Passport. :) read more

Nelson Honda - My new Passport! :D - Car Dealers Near Me - Martinsville, Virginia

On January 8,2024 I paid Nelson Honda in Martinsville, VA the full sticker price by check for a Honda CRV Hybrid car. It is May 27, 2024 and I have not received the title for that car. Around the middle of May I sent an email to my salesman asking "Where is my title?" He did not respond. Finally I called him and he said I would have to go to the local DMV and get a copy. On May 21, 2024 I called the DMV office in Richmond and they said that Nelson Honda filed my purchase with them as a finance purchase with some agency. I can't remember the name of the agency. I have never financed a car purchase and I told the DMV clerk that. She said Nelson would have to contact them to correct their mistake. I called the salesman again and he said the girl who sends their info to the DMV had probably hit the wrong button. I complained to Honda America online and spoke with their representative. She did a 3 way call with Nelson Honda and they said an assistant manager was working on it but was not present. I am surprised at this poor treatment of a good customer. read more

The customer service at Nelson Honda is unmatched. My salesman Billy was very accommodating and patient as I test drove several vehicles. He worked super hard to get me the best deal possible! Get the Honda Pilot if you're looking for a ton of space and a smooth ride! read more

Of all the seven Honda dealerships we contacted in the surrounding area, Nelson Honda was by far the best experience. From the initial Internet contact, handoff to a salesperson, visiting for a test drive, and ultimately making the purchase, the Nelson group was attentive to our needs, courteous, friendly and honest. Not only did they have the exact model/style on the lot, they were willing to work towards a final price everyone was happy with. So glad we gave Nelson Honda a chance. Well worth the drive! read more