I enjoy using Yelp to point out local businesses that are fantastic. We drive used cars and take…read morecare of them. Clarence Hale Motor Sales has been there for every part I've ever needed and the staff are considerate and knowledgeable, and have given me some helpful pointers and suggestions regarding the wisdom of repairing vs selling a vehicle. As an aside, I used to teach art in some local elementary schools; I remember when a visiting European artist was looking for sculpture materials to complete work he was doing nearby. This business was willing to step right out of the box and pitch-in to help him find .. I think, some old car hoods suitable for his concept. I like that community spirit and open-mindedness as much as I appreciate their work and friendliness. No complaints.

I had an issue driving back home from vacation where the gas tank cover on my 2016 Pilot would not…read moreunlock. We looked for the nearest Honda dealership. A technician at Nelson was able to open the cover, showed us where the manual override was located in the back cargo area (helped diagnose the issue since the manual override did not work, so probably cable running between actuator and locking mechanism). They helped us get back on the road and did not charge us anything. Thank You!!! You turned a bad situation into a positive. Wish my local dealer was that nice. Thanks Again!

Had an appointment to look at a car we drove about 1 hour and 45 mins to be told they had know idea…read morewho we were or what We there to see . After talking to the lady that greeted us we were told the car was never on there lot and was at another lot were it had been sent to another dealership in there group were it was being sold . The GM did not even come out to talk to us till I told the young lady I was leaving a review., then she came out to tell us it was not there fault and to have a good day. She acted like it was no big deal. The only bright side was we talked to someone and was sent to one of the other lots in the group were they were tryed to find us a car but with no luck .

Unprofessional. Avoid!!! If they send you a survey and you…read moredon't fill it out as they see fit, you may get a nasty call from the salesperon, hung up on when you call, and be accused of taking money from families. Sad cuz I've purchased 3 new cars from them. They acted like my kids when they were little and didn't get their own way. I'm old, I'll go so far as calling this elder abuse. Lots more but I'll stop here

Got an oil change & tire rotation here and was satisfied with the service to the vehicle as well as…read morethe young men working the service desk. While waiting on my vehicle I employed a cup of coffee which was nice and hot. I look forward to bringing my vehicle here again for its next service interval.

Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Today, I was very disappointed by the acting manager at Tri-City Ford in Eden, NC when I asked him…read moreto refund my daughter for shoddy service. I suppose all of those Super Bowl tv commercials convinced me that the best place to take a Ford when the 'check engine' light comes on is a GENUINE Ford mechanic. WRONG. TriCity Ford will not hold themselves responsible for failing a customer. Everyone already knows that going to the dealership for service is the most expensive option. This business takes that unearned 'best' notion straight to the curb. Our daughter's Ford FIESTA indicated that there was 'transmission failure' and while driving the automatic transmission was stuck in Low. TRI-CITY FORD charged her a flat diagnostic rate of $151.57 ("it COULD take from 2 minutes to five hours" said the manager). The service dept at TriCity said on May 5 2022 that "the repair would cost between $900-$1000, but that the parts might not be available for months." When I described the diagnostic device to the manager - while he was looking at our receipt - he confirmed that it was the same tool. This discussion with the manager took place 10 minutes after the owner of the used car lot where she bought this car fixed the problem in less than a minute using the same device TriCity Ford mechanics used, and he did it for FREE. After wasting about ten minutes of my life talking to the acting manager of the dealership, no refund was given nor offered from a business selling cars that cost tens of thousands of dollars. He even tried to blame-shift this on his service department, and I corrected him. "YOU are where the buck stops, you can refund this, and we are getting nowhere." And left. I won't be back. LET THIS BE A WARNING TO ANYONE FOOL ENOUGH TO ENTRUST THEIR FAMILY VEHICLE TO THIS BUSINESS.

These guys are awesome! My car broke down, they came and evaluated and help me decide what needed…read moreto be done. Car was fixed in 2 days and great price. Thanks Guys!!

Highly recommend this local towing service! We were stranded in Hwy 704 on Sunday, July 13th 2025…read more We had to call them after waiting for an hour for Lil Pete's to show up. Jimmy, owner of Tazz showed up within 15 minutes and we were on our way within 5 minutes of their arrival. Obviously, he was very skilled and professional. We were extremely pleased with the professionalism and skill of our driver. Thank you for getting us back to Greensboro in a timely manner!

If you need a fast reliable towing service then you have chosen the rite place ...Very quick and…read moredamage free expert towing...With the best rates and I would refer anyone to these guys...So they have my 5 stars

I know the car business is tough. Nelson Toyota was a great experience. I live over 2.5 hours…read moreaway. The sales person for phone sales was great. Kamie was through, helpful, and professional. Once we started putting together a deal she passed me to Aaron. Again, professional, through, and focused. Tony in finance made the paperwork and payment streamlined and efficient. I have bought 13 cars in my life. This was amongst the best experience in car sales I have had. Highly recommend. Plus my Crown Signa is a great vehicle.

Bought another car from Cole yesterday. Drove 230 miles again each way because the first deal went…read moreso well.

I've been dealing with Jason and his crew for many years. They have always done me right with…read morerepairs and pricing and everyone is wonderful to deal with. I'm so glad they moved to the new location, and that their business is prospering.

My wife & I take our vehicles there for our state inspections. We have been using them for the last…read more4 years & have no complaints.