When I've had a couple of orthopedic injuries, my primary care physician, who's located in…read moreHonolulu, suggested that I try All Access Ortho in order to avoid having the 20+ mile trek to town for care. What a great idea! All Access Ortho is just a couple of blocks from my office, and 5 miles from home. Add to that their 7-days-a-week and late availability for walk-in appointments, and it's all a great setup. On both visits, I needed to have x-rays taken, and it's convenient and fast, right there. The doctor's and nurses I've seen have been kind, efficient and knowledgeable. I liked them enough that I even took my other half there when he needed ortho care. He got good care, as well. Parking is free and right out front, and in a separate, smaller lot from the other shops (Foodland, etc.) on the strip mall, which makes it pretty easy. If the lot gets full, there's lots more closer to the shops, and even street parking very close by. As for billing, I found the pricing no different from any of my other medical visits, using my great insurance.

I went in with two issues. They said policy was I could see someone for one issue. So I chose the…read moremost serious. Pain on left foot. I was completely misdiagnosed. The brace they put on further exacerbated a bone spur that they completely missed. Much of the equipment was out of service. I would never go back!

Staff were incredibly professional and attentive. I came in for back issues and met with Dr. Kan…read more They wanted me to get x rays which they have an actual c ray machine at this location. However, he was able to pull it up from my other doctor. Dr. Kan had really great bedside manners and he's a compassionate physician. Office is clean and I was seen right away which I was happy about. I love that there's plenty of parking as well. Highly recommend this place.

Just a follow up of previous review. My wife had to get an…read moremri at the request of other professional. All access misdiagnosed her condition. The exercises they recommended probably did more harm than good.

Dr Kane & staff were more than amazing. 5 stars for everyone. I came in with left knee issues…read more After a few test Dr Kane was able to provide the best next step forward. Getting my knee fixed quickly was a big thing for me, DR Kane & staff have provided the path to success for me !! Outstanding Dr and staff. They care about you here!

Dr. Kane is ohana. And so is Wendy, his office manager/nurse. Since being diagnosed with a couple…read moreof serious health issues since 2022, I have formed a family of my own from the myriad of compassionate healthcare providers I have been privileged to have on my team, since retiring back to the islands. Especially since my own family of 8 siblings have all passed. I was the youngest and am now 76. Sadly, they all passed from cancer or heart disease. My dad died when I was one of heart disease. My mom was a diabetic, suffered heart disease and sadly succumbed to Alzheimers towards the end of her life. I tell all this to confirm the seriousness with which I write a review for Dr Kane and Wendy. To finally meet the most compassionate medical care practitioners is karma coming back to me for the positive energy with which I try to live my life now. Dr. Kane is a caring human being first; a doctor second. He is the first doctor who let me tell him about myself first. My thoughts and anecdotal history about my symptoms. Before he went into his medical expertise. No doctor before him has ever shown as much interest in getting to know the person behind the ailments. How refreshing to feel seen. And then really heard. Being the youngest of 9, I often felt invisible. And in those days, "children were seen and not heard." Dr. Kane explained the reasons for my symptoms regarding my right knee pain. Thankfully, it was not a recurrence of my meniscus tear from 2017. It was just a little irritation to a bit of arthritis. Thank God! Trickier is my recurring frozen shoulder. But Dr. Kane delivered what I had hoped he could. Because of breathing issues to do with one of my diseases, I should not have anesthesia. So, my shoulder will be anestathized, not me. I will immediately follow up with PT. Thank you, God! For Dr. Kane and Wendy, who handles everything with such grace and amazing speed. I love them both. Like ohana. Hugs and much aloha to both of them. Millie Vierra

Recently I broke my leg while vacationing in Hawaii. I broke my fibula and tore an ankle ligament…read more After being seen at the emergency room I was scheduled to have surgery the next day with Dr. Cecilio for an (Open Reduction Internal Fixation) ORIF. In other words, pins and screws placed to get the bones together and restore the anatomical correctness of the joint (Ankle). I went to the hospital the next day. Dr Cecilio explained to me that he will only place a long pin (Steinman), stitch up the ligament and everything will be fine. Got through the surgery and got kicked out the same day in a cab back to my resort. I went to Dr. Cecilio's office for a post op visit a week after surgery. His office is located in the second floor. Musty old furniture, loud TV and a secretary texting is what you find. I waited a good 30 minutes and not a patient in sight. So I just waited because they probably enjoy patients waiting around. His cast room was filthy and there was nothing you can rest your leg on while being casted. Before the cast dried up his assistant came back with a bill: $6700 that she asked me to pay before leaving. I explained to her that I had insurance and that I just got off the phone with them: I don't have to pay a penny out of pocket. She insisted that I have to pay and settle it with the insurance!! I took a look at the bill and it said Insurance: $6700 / Patient: $0. That was fishy. I didn't pay him and I wish my insurance doesn't pay either for a lousy service. Flew back to boston where I am from and got an appointment at MGH with an orthopedic surgeon. Had xrays and as soon the the new doctor saw them he blushed and bit his lips very hard. I asked him what was going on and he said: NOT GOOD, YOUR BONES WERE NOT ALIGNED PROPERLY, YOU FIBULA IS HEALING WELL BUT IT'S 2 CENTIMETERS SHORTER THAN THE TIBIA AND YOU WILL HAVE A LIMP FOR THE REST OF YOUR LIFE AND EVENTUALLY OSTEOARTHRITIS. WE HAVE TO FIX THIS IMMEDIATELY. That was the longest sentence I have ever heard in my life. Dr. Cecilio screwed the bones wrong. I went online and read all night about my case. The only treatment is to place a "plate and screws" not a Steinman pin. I got angry and the lost 3 weeks in a cast. The long nights of pain, the fact that I wasn't hospitalized for a night or two in order to control the pain, the fact that I wasn't prescribed aspirin for blood clotting prevention, ... 3 waisted weeks in a cast and having to undergo a second surgery is just wrong. Now I am all fixed up and my bones are lined up correctly. My advice, avoid Dr. Cecilio at all cost.

Dr. Edward Chan is very patient and meticulous. His work is clean and he really cares for his…read morepatients. Dr. Chan was great with communicating everything to me in detail with always offering the pro and the con. His knowledge and compassion play big factors in the recovery of my sons health mentally and physically. ForeverGrateful

I am writing this review because it is incredible and inexcusable to me that this office can ignore…read moretheir own patients. I broke my foot in three places and was in a lot of pain. I saw Dr. Harris who I have to say was excellent. He took care of my broken foot and also injected my knee and my hip and solved some other issues. However, my broken foot was extremely painful. I took pain medication as per prescribed, I do not like pain medication so I tried to not take it as much as possible. However, at the beginning my foot was so painful I could not put any pressure on it or sleep however, when I needed more pain medication this office completely ignored me. I called several times and I was told someone would get back to me and they never did. I was without medication for an entire week and almost had to go to the emergency room, I just laid in my bed and waited it out until somebody called me one week later! When I told Dr. Harris what was happening he apologized. However, this same scenario repeated itself a month later I wanted to come in and get an injection in my foot so that I would not need any more medication, but I could not get an appointment and I also was having a lot of trouble walking, I called the office and asked for some pain medication and an appointment. They would not refill my prescription unless I came. I was ready willing and able to come in but I could not get an appointment! Then the doctor was going on vacation so I asked if I could at least get something to get me through the week so I could work and then I would come in. No answer. Then the doctor came back from vacation and I tried to get into see him but I could not get an appointment. I asked to speak to him on the phone and they said they would call me back and they didn't. He also told me to message him through the portal which I did, now it is Friday and I couldn't bear to go another weekend without any medication to help me walk. I messaged him in the portal. They read the message at 1 o'clock in the afternoon and no one ever got back to me. So here it is another weekend where I will have to lie in my bed because I cannot walk without pain. This is nothing short of malpractice, and I am disgusted with this office and their lack of communication. I saw another doctor in this orthopedic group several years ago for another broken bone and she was amazing. She always called me back when I called and she checked up on me after surgery. If I was in pain, she gave me advice and told me what to do prescribing whatever I needed in addition to physical therapy. As I said , Dr. Harris is technically very good and he seems to be a very nice guy, but his talents are wasted in an office with little to no communication. I will be finding another orthopedic doctor.

Top ratings for Dr. Barcia and the staff for their professional and personal care. Dr. Barcia did…read moremy total shoulder replacement a year ago and it is as good as new (I'm 79 and a former high school, collegiate, and Hawaii Masters Track Club athlete). Follow ups and visits are all timely, informative, and with excellent communication.

Condescending. Kyle Chun was astonishingly insensitive, smug, arrogant, and disinterested in…read morelistening. HE told me how I was feeling. When a doctor blows off your description of your symptoms, leave! I went to Windward Orthopaedic Group instead. Way, way better. Go see Dr Devin Ganesh. He's SO nice to you. And the Drs there are interested in listening. Worth the drive to Kailua. Beware of the doctor that disregards your symptoms an interrupts you while you're talking. That's Kyle Chun. Even some professionals in the building he works in don't like him. That tells you a lot.

Dr. Rasmussen and her whole team are the best in the island in my opinion. Every time I call,…read moreunlike other offices, I have someone to talk to and if they can't, they call me back ASAP. Dr. Rasmussen has the rare quality of really caring for her patients and her follow up is tremendous. Although knee replacement is a tough ordeal, my experience with the outcome has more than met my expectations. Aloha, Arnold Honda

20 years ago Dr Rasmussen performed a full hip replacement on me, at the time I was a 50yo male in…read moregood physical shape. I recovered quite quickly and never had any problems. Circumstances returned me Happily to Oahu where I got the opportunity to see Linda again for the other hip. Absolutely changed my life at 69. It has been 8 weeks since my surgery and I am able to work out again, swim with no pain. I know it sounds silly, but just going for a walk without pain is beyond words for people who know. I would SO recommend Dr. Rasmussen (and her team at Castle). I know there are many Orthopedic Surgeons out there, but when you find one that is this good all I can say is THANK YOU.

I am posting this review to warn patients about billing and refund issues with Dr. Paul Morton's…read moreoffice, not the medical care. In November 2025, I prepaid several thousand dollars for PRP injections, but after surgery the plan changed and the doctor agreed a refund was owed for injections not received. This was never disputed. Despite that, it took about six months of repeated calls, emails, and office visits to receive the refund. I was told multiple times that the refund had been processed or mailed when it had not. I am sharing this so patients can be aware of the refund process before paying large amounts upfront. Although the Dr. blamed a bad billing company, I was always interacting with his office staff who were clearly communicating with him.

Careful about his doctor. I called and left messages twice. No response for the past two weeks…read more This tells me the doctor is too busy to handle patient calls or he employs incompetent staff. Good thing I did not go through with the surgery as you will not be able to get any assistance with post-surgery.

With a work injury and the loss of full motion in one arm, I had an x-ray and then an MRI for…read morefurther examination. With the results, the next step was an appointment with the orthopedic surgeon. Scheduling the appointment caught me off guard. I inquired on the first available appointment as my injury was in early-July. Sunday was offered. A doctor who works on Sundays? I took it. Then, a little over a week prior to the appointment I received another phone call from the doctor's office asking to move up my appointment from the afternoon to mid morning on that Sunday. This worked better for me as I was anxious to the results of my injury and what direction to take. Because it was a Sunday, I opted for street parking and walked to Hale Pawa'a. I arrived 20min prior to my appointment as I anticipated forms to complete. To my surprise, I arrived to his office in suite 110 but was advised to check in across the hall at All Access Ortho (AAO) in suite 102. Because my information is already with AAO, check in process was quick with only one sheet to complete, requesting me to document my current status since my injury. I then returned to suite 110 with my completed form. I didn't even sit down for 5min and my name was called. The staff escorted me to an examination room and in less than 5min Dr. Kan entered. I found Dr. Kan to be very personable and informative. He explained my situation where I understood. He broke things down where facts were stated and what action to take. I was dreading the thought of surgery but it is what it is. I want full mobility of my left arm and when advised this is a common procedure with a high success rate. With physical therapy post surgery, I was advised I'll be back to normal. With that explanation, I trust Dr. Kan and I agreed. I now await the approval of the insurance company before I can schedule this procedure. Overall, a positive first experience and now feel better knowing of my current condition and what steps are needed for recovery. I'll admit there's a part of me that's concerned but I need to trust the professional. Dr. Kan and his staff extended me with great customer service and care where this business is worthy of a 5-star rating.

I just had a procedure done this week and must give kudos to Dr Kan and his entire team. Seriously…read moreone of the most efficiently-run medical office I've ever encountered. At the initial appointment, Dr Kan went over a thorough explanation of my injury, what he would do to fix it, how long the procedure would take, and what to do after the procedure. All in under 10 minutes, and that included my questions. I was pre-registered the week before the appointment. I mean, they disbursed the medication I would need the WEEK before so no need to go to the pharmacy while disoriented from anesthesia. On the day of, everyone checked in on the ipad, and I pre-paid before the procedure. Prepping was done super fast and I didn't wait long for anything. I elected to sleep rather than hear the "crunching sounds" from the procedure (didn't sound pleasant). After sleeping an hour or so, one of the nurses woke me up and called my sister for pickup. The day after, my shoulder felt better than it had in months. Would definitely recommend Dr Kan and his team to anyone!

If you didn't know already, you will by the end of this review. Located beside Queen's Medical…read moreCenter (hospital) is a building that houses many specialty care offices. On the fourth floor is QMCWest Ortho and Rehab Center. How convenient!!! It's a one stop place! See your orthopedist and follow up if needed with a physical therapist on the same floor. Appointments for both areas can be made with the ladies at the front desk. Long gone are the ping pong games between different phone numbers, providers and locations. Easy! Annndd: they have X-ray available in ortho too! No CT scan or MRI at this office (that'll have to be done through QMC's Imaging Department and actual procedure(s) to be done at one of their several locations. Front staff have been so helpful and friendly! Physicians are good! From the group I have personally worked with many of them on a professional basis and attest to their capabilities and bedside manner. There are a few new orthopods that are new to me but so far so good with Dr. Chen (fingers crossed). On the rehab side I've been pretty pleased and impressed with my PT's demeanor and treatment. Another plus to be treated here: FREE parking!