Absolutely horrible. After picking up some stuff from our storage unit, we attempted to leave…read morethrough their rickety gates. Because traffic was heavy on highway 61, my car was idling in the path of the electric gates. There were people in front of and in back of me so I couldn't get out of the way. No big deal, right? By law, automatic gates require a safety feature that prevents people/objects from being crushed. Not this one. They removed the electric eye because it "kept opening" according to the owner, and my car was crushed, causing $2000 worth of damage. The witchy receptionist lady was rude from the first minute I called. No one answered the "emergency" number, which makes me wonder what was happen if the place was on fire or something. She called me back 2 days later, saying that it was my fault, and that there are signs saying that there is an electric gate. Huh? Does that excuse your faulty system? I finally got her to agree to have her boss call me back. He wouldn't give me their insurance information. When he finally did, he lied about what happened and they denied my claim, costing me a $500 deductible. Awful place, terrible customer service, dumpy storage units. Spend a few extra bucks and get a decent place with people who know how to provide customer service.

Great customer service. Returned calls promptly. Nothing frilly about the units but if you are…read morelooking to store stuff and pay less this is your place.

Scammed me and tried to say that I used the 2 wheel dolly on the truck. Never touched it, even…read morechecked it when I turned the truck in....IMPOSSIBLE for the plastic zip tie to break. Robbery plain and simple. No wonder they have 2 stars....

I just feel I should let others know so they don't have to experience the poor treatment and…read morecustomer service we just had at Ruddy's Rental in North Branch. I rented a 20x40 tent for a party we had. Now, I have worked in customer service for many years, and my husband owns his own business. It is one thing to have rules and to enforce them but it's also another thing to just flat out treat your customers poorly. Upon pick up, my husband was told to initial the receipt for verification of pick up. Never once was he told to read the contract for rental regulations but just for verification of pick up. Of course he grabbed the receipt and folded it up and off he went. When returning the tent today he was told my card would be charged $20 for putting the stakes and ropes in the bag. My husband stated that he apologized and he dumped the huge bag out, took out all the stakes and ropes and put all the poles back in the bag and even counted everything right in front of the man, all the while, being treated very rudely and even listening to the man argue with another customer on the phone and be rude to that person. After he was done he was told I was still being charged the $20. Two things, when you as the business have a customer sign and there are important rules in what they are signing, I call it common courtesy to point out the major highlighted rules and explain to the customer to read the "contract" thoroughly, not mislead them by stating they needed to "initial the receipt for verification of pick up". Also, he told my husband the $20 was for having to unpack the bag and count the ropes and stakes, so my husband did it for him AND he stood there watching knowing he was going to still charge the $20. I say this is just wrong and it's not about the $20 but about the pure principal that nothing was damaged or missing and my husband corrected the issue for the guy so he would have to. I mean, in owning a business ourselves we bend and accommodate when things are in a grey area, we even go above and beyond to make sure our customers are happy. We NEVER argue and talk down to our customers. I am outraged by the pure disrespect this man gave my husband and the other customer he was rude to on the phone. Besides the fact my husband initialed it and in the fine print it said don't put stakes and ropes in bag-fine, we should have read the fine print, fine, he helped the guy fix the issue, why not just tell him to leave and charge the card? Why not enforce your rules by being pleasant. You don't need to be a jerk to get your point across. I mean, had he noticed and pulled over to remove the ropes and stakes prior to coming into the store this would be a non issue. He correct the problem in the parking lot but we are still being charged? This is wrong and the guy should not be in customer service. We would fire an employee for treating our customer this way. But clearly Ruddy's Rental doe not care how they portray themselves or their brand, it's all about the dollar. Way to be Ruddy's, Way to be. And let's not even mention they had already charged me a $16.58 damage waiver so in essence they are getting me for $36.58 for us transporting the ropes and stakes incorrectly. We rent from Isanti rental all the time and we are never nickle and dimes and treat in a bad manor. And trust me, we will be sure to take all future business back there.

Robert, Max, and Dewayne were a great crew. They arrived on time, and they hustled. We mostly used…read morethem for furniture and a few smaller items, and the cold didn't deter them. Minneapolis moving services are some of the most expensive anywhere I've experienced. I hope that simply means that MN companies pay their labor well. We paid $1365 + $180 tip (optional, but come on) for a 3-man crew at $260/hr (2-hour minimum), and we obviously also provided snacks and drinks (they declined breakfast). For comparison, in San Francisco it was $250/hr for 5 men. The rate was with both the weekday discount and winter pricing. Weekend would have been $285/hr for 3 men, and $345 for 4 men. There was no trip fee. Robert, in particular was incredible; he moved a 6 drawer dresser down a tight stairwell alone. They needed to remove the front door at one point, but did so without issue. They also were happy to use our own furniture pads and plastic wrap (leftover from a cross-country move). At one point, they had to back the huge truck through the alley on icy ground, and had no problems. Also, it was easy to provide them inventory by email, and easy to reach them by phone. Lots of moving companies were annoying to contact, which is partly why we chose this one. One a few minor issues: one piece of furniture was shedding pieces of wood. I think they were reinforcements put on by previous owners. I didn't even know they were there, and it doesn't seem to have affected the furniture. They also forgot a couple of items in the yard, including a big smoker we had to move on our own. It's partly my fault, I told them we were good to go. Also, we were made to sign a lot of paperwork, and at various points it was for things like "you confirm that nothing is broken and everything has arrived" and, like, it's weeks later and I'm still unpacking, there is no way I would have known for sure. It's fine, because so far we have had no issues, but if someone did have issues it might feel like being strong-armed via contract. The guys in the truck were just doing their jobs, so it's the process that is problematic more than anything. We would use these guys again!

We used Move Crew almost nine years ago and loved them for our move then and loved them for our…read moremost recent move. They are organized, efficient, and bring an excellent variety of supplies. They work with you as you transfer one home to another or in our case storage. Our crew Kai, Zong and Bob were awesome! I highly recommend this company.