Got locked out of my car last night and spent $300! for 5 minutes of work. Definitely look…read moreelsewhere. Gentlemen that helped me told me to keep his number and he could do it much cheaper in the future. 0/10 would NOT recommend this company.

The cheap key fob replacement they sold me died only a few months later. I call them to get a…read morereplacement or new battery and they claim "I am not in their system". I ask to send them the receipt (I still have the receipt) or give them the receipt number and they claim they can't look up past receipts. I call them back to still try and resolve the issue and then they claim to be another company called 24/7 Key Service. This place is a definition of a scam. Scum of the earth type of people. The type of people that will burn for an eternity.

Very impressed with the services provided. His promptness was unmatched, very professional,…read morecourteous, and attentive to details. He unlocked, programmed, and cut my new keys within minutes. Tested all the buttons. I definitely would recommend him to anyone. Not to mention the price was AMAZING. You will not be disappointed.

I lost my car key recently and sadly didn't have a spare, so I needed a new one made. I contacted…read moreseveral local locksmiths here on Yelp for estimates. Mikhail from Bonlock responded quickly and with a more affordable price than other companies I contacted. He also had appointments available for that same day, which would be really convenient if I needed the key urgently. He met us at our home (where luckily my car was located) and was friendly and professional. He had our key to us really quickly! We were also offered a second key for a low price. The whole process only took 10-15 minutes. Overall, I highly recommend this service if you need a locksmith.

Quick response to call and appointment made. On time and…read moredid a fantastic job! Thought the fee was reasonable. Would recommend this locksmith to all!

Hunter was accommodating of my schedule, fast and all for a good price. Would definitely use him…read moreagain.

Caffey 24/7 Locksmith may not be the most reliable option for locksmith services. The damage caused…read moreto my van's doors and the attitude displayed by Mr. Caffey is concerning. A more careful and professional approach would be expected, especially when dealing with delicate situations like unlocking vehicle doors. It's important to choose a locksmith company with a reputation for professionalism and integrity. A hard lesson has been learned from this horrible experience. Calling a number that was received from searching for a locksmith in Decatur. In return, they sent out Mr. Caffey. He's been very disrespectful and uncaring about the damages he created to my van. When calling to complain about his services. Mr. Caffey pretended to be the 1st Company's resolution department. He assured me all would be taken care of. Receiving a personal email that He's never responded back to has been very frustrating.  Please, Please, please find a kind, caring, professional  Locksmith and Mr. Caffey 24/7 Locksmith is definitely not the one to choose. His services are not up to a minimum standard needed to have reoccurring clients. Definitely lacks customer service skills with compassion for others' property.

Highly recommend Caffeys 24hr locksmith!! The guy I spoke to was very polite and arrived within 15…read moremin of me calling. Unfortunately, I told him the wrong lock but he was so kind and patient with me! He even took the time to explain to me the difference between the two locks and the skill that was required to unlock a deadbolt and the risk of damage. Very transparent, kind and patient and would highly recommend a 1000x over. Now that I think about it, I didn't get his name but did offer him some pound cake bc I was so impressed with his gentle nature and professionalism.

Worst locksmith ever. Do not recommend to anyone. Screwed up my car all over a stupid key fob…read more Scammer for sure, don't believe any of these 5 star reviews.

Phil was amazing, on time and very kind! We are moving in this was the first easy experience I've…read morehad yet

Like many advertised locksmith services today, it's not unusual to be connected to a middleman or…read morecontractor representing a consortium of key maker subcontractors. I was given the impression that The Key Expert operates the same way. I found that the price for a particular key could change depending on who you happen to speak with over the phone. When I initially contacted the business, I was quoted a price on an automobile key with a special deal of half off on a second key. When I called just a few weeks later the price was significantly higher. In fact, my car dealership ended up being a few dollars lower. I decided to go another route. Addendum: The owner's unprofessional comment about my review is well worth the price of admission. It should indicate to all prospective customers everything they need to know.

On time and efficient! Very Professional. Provided multiple options for a 2004 F150…read more I would definitely recommend for anyone in a tight situation and require speedy assistance.

Well I didn't get Eugene, so maybe that's why my experience wasn't as great as everyone else's. We…read moreneeded an emergency locksmith to get us into our place after we locked ourselves out. The star is for the guy showing up on time on a Sunday night, and for getting us in our home (although if I could give zero stars, I would). It cost us around $175 and after we were in the house, he asked us for payment in cash. We don't carry cash. He wouldn't take a credit card (despite them advertising as credit card friendly), so we paid with a check. However, the locksmith had no idea what he was doing. Our lock AND door are totally busted, broken, in pieces. We had to give up a day of work (since we didn't have a way to lock the house) so the technician could come back Monday night and fix the lock, only for him to tell us he had the wrong size lock with him and wouldn't be able to fix and replace it. He had no idea *how* to fix it, even though he's the one who broke it. On Tuesday, he was supposed to come over in the morning to try again, but called us to ask if we could ask our office if they have replacement locks he could use since he didn't have the correct part. We had already explained to him on Sunday that no, they don't, this is not an apartment complex but an owned condo. They don't carry locks, we don't have a maintenance office. That's why we're calling a locksmith. He said he could not help us. We ended up calling a different locksmith company to see if they could help fix the damage done by this company, because J&M's technician didn't have the parts to fix what he broke. Plus, he asked us to call someone else to find the lock. According to the new company, there are pieces missing and broken, and they made so many errors that we need a specialty lock ordered. Now I have to keep spending money to fix what they damaged. We called J&M on Tuesday to explain the damage that was done and ask for a refund and/or damage reimbursement since they directly caused the unnecessary damage to our door. We sent photos of the damage, per their request. We called them twice and both times they said they'd call us back - they didn't. We called again, they didn't answer. We called twice on Wednesday, they still didn't answer. We sent a text on Wednesday asking them to call us back, and they finally texted us back saying they wouldn't do a refund because we didn't contact their office - even though we had been in touch with their employee directly. Their employee said they didn't have the parts, the reason we had to contact another company was because they didn't have the parts. And yet their reason for not giving us a refund is that we should have contacted their other technicians? NEVER do business here. Ever. This was beyond poor customer service, it was a never-ending nightmare. I even filed a complaint with the BBB, which the company ignored (this action can be found on the BBB website).

Eugene was punctual, reliable, courteous and reasonably priced to unlock my car door…read more I would recommend him to anyone needing auto-locksmithing

Called around to a few places looking to get a new keyless remote programmed and a key cut for my…read morecar. Prices ranged from $95-300, with Mr. Locksmith coming in at $90. Not only was his price the best, he didn't put me on hold and look for someone to answer me or have me call back later. He was also the only one who didn't berate me while on the phone, hang up, or ask me stupid questions that had nothing to do with what I wanted done. I scheduled to meet nearby two days later, he showed up on time, cut the key, programmed the remote, charged me what he quoted, and was very friendly and professional the entire time. I felt like an actual valued customer. I couldn't ask for a better experience. I won't use anyone else from now on.

I'm not the type to write many reviews, good or bad, unless I encounter service that is bad enough…read moreto feel the need to warn others are exceptional enough to recommend to others. My experience with Mr Locksmith fits the latter description. I lost my car keys while in Atlanta for work and needed someone to make a new key so I could get back on the road. The ford dealerships quoted a 2-3 day leadtime however when your travelling for work away from home you dont have 2-3 days to wait for a new key. Mr. Locksmith met me at my car within 30mins of calling, and immediately began to work on making a new key. My car represented a huge challenge in that the key is a high security specialized blank that nobody seemed to have available. Mr Locksmith spent over 11hours driving across greater Atlanta searching for the right match. Most locksmiths would have given up or not taken the job in the first place however Mr Locksmith remained persistent and worked through the night (3:00AM when he finished) to get the job done. He knew I had a business meeting 2hrs away at 9AM the next day and made sure I had an operable key to take me there by the next morning. Its a very rare thing to encounter someone passionate about their work these days, and Mr Locksmith is that, a guy who is honest, fair, and passionate about helping others. What more could you ask for in a locksmith? I would highly recommend using Mr Locksmith for any of your lock issues/needs. Chris Anderson