Rubies costumes in New York is also known as Costumes.com also known as costumesupercenter.com lm…read morein New Berlin Wisconsin is an online costume store. They advertise same day and next day shipping for items that they actually do not have in stock or plan to sell, but they take consumer funds for it and hold the money for months. I purchased a costume in MAY. It is AUGUST and they still have not shipped the item. When I reached out in June, they said "system upgrades preventing shipping"...and that it would ship in the next week. It didn't ship. I followed up again and was told the same thing--system upgrades. It had been 5 weeks at that point. I followed up again and was told the same thing. So I left a review on their site and they deleted it (violating the CRFA) and emailed me telling me that I could cancel if I couldn't wait and INDEFINITE amount of time and they refused to tell me why now the item was not shipped since they were now advertising the costume with next day shipping but not sending mine. I asked them to clarify how a system upgrade could possibly affect shipping FOR MONTHS and also asked why they were advertising the same costume as SAME DAY SHIPPING on their site if their "system upgrade' was still 'affecting shipping'. They ignored me. I followed up again They ignored me. I followed up again. They ignored me. I followed up again. They ignored me. It's August. They took my money in MAY. They never shipped the costume, but they are taking people's money for costumes they don't have in stock and then lying about why they aren't shipping it. This is a pattern for this company. After researching consumer complaints, this is what they do to consumers. This is fraud, this is a violation of advertising laws. This is clear cut deceptive practices. So I filed a complaint with the BBB and also copied the execs at Rubies on an email. They replied and said that they didn't do any of this and cancelled my order. Even though I attached proof. They said they had a note on checkout about delays, which is a lie. I placed the order on May 29, they didn't update the system with a note until JULY 10 and removed it on JULY 24 and still didn't ship my item. They continued to advertise the same product available with 1-2 day shipping. Today even they are advertising the same costume that they now are not going to ship to me because I filed a complaint against them. Rubies costumes will ruin your Halloween, shop elsewhere!

DO NOT BUY. Ordered an Iron Man costume for my son for Halloween via their Amazon site. What was…read moreshipped to us was missing items, and the face mask was broken. When contacted, they said "ship it back to us unused" but never provided a return address or shipping label. They then refused to issue a refund, and accused us of trying to get a costume for free. They threatened to and followed thru on their promise of never allowing our negative reviews on Amazon. So, they continued to fleece other customers. I lodged a complaint with the NY AG's office and FTC but nothing was done.

This place is amazing! Renee has a very impressive stock…read moreranging from contemporary clothing to historical costumes with everything in-between. You can find accessories, jewelry, hats, and bags for uniforms, day wear, historical, and more. There is an actual perimeter of shoes as well - combat boots to go-go boots! The warehouse is also a workspace available to designers for costume builds or special projects. I love working with Wylie for my tv/film projects because of how smooth the owners make the process. Not only do they offer bulk rentals AT. A. STEAL. - They also offer pick up & drop off services! Times for pulls and general visits to the space are extremely flexible and the owners couldn't be nicer or more helpful people. Truly a gem worth visiting - and only a short ride on the LIRR that will save you $$$ for your television, film, or theatrical budgets!

From the owner: Costume and wardrobe rentals for film, television and theater productions. Great for costume…read moredesigners, wardrobe supervisors, and other related positions that need to fill their wardrobe needs. We have clothing and accessories from a wide range of historical eras.

Jack is the business owner. I have been his client for many years. He has always given me the…read moretime and attention that I have needed. As far as the employees, there are so many different personalities. Some of the employees are very nice and some very phony. After all, it is a service business. As far as Cecilia is concerned, I have always noticed her to be very kind, sweet and smiley. Regarding the previous review, I will assume that it was an off day. Everyone has them.

They have a large assortment of everything you would need. Jack is so nice and friendly, very…read moreaccommodating. Joan is wonderful and such a great hair cutter for wigs AND for styling your own hair. Gave my friend's wig a really nice cut. Now that her own hair grew back, Joan cut her hair and she looks so up to date and much younger! The only reason not giving 5 stars is because of Cecilia. Not friendly at all, and never a smile on her face. I felt like anything you asked her was a bother. Maybe she shouldn't be dealing with the public???

Wow! I'd give 10 stars if I could! My best friend and I have been trading gag gifts for our…read morebirthdays for years now and I wanted to try it out do him this year. So I thought I'll do a singing telegram. I had no idea where to start, I found Kerry and Preppygrams and it was souch easier than I thought. Kerry called and took some time getting to know what I wanted and details about the target. It couldn't have turned out better. The lyrics he made up for the song were spot on and hilarious. Everyone loved it and it's the 1st time I've seen my friend so flummoxed he couldn't even talk he was laughing so hard. Would totally recommend!!!

Tried to book as they said on their site same day service. When I got a response from them re my…read morerequest I asked if we could move ahead . They said no it was too late. They never called though they had my number. I thought as it was same day they would to expedite. Instead Kerry sent 3 really awful rude emails to me. Meanwhile I got another company that was really good do deal with, lots of options and great communication. Kerry is still at this point writing rude emails. Terrible customer service. Rude communication. So glad I didn't book them. And now I never will.