At first glance, Halloween City (formerly Halloween USA - from their website) in San Mateo looked like a wonderful costume store for Halloween. It had a large selection to rival Spirit and was much tidier than other Halloween stores I have seen. My friend and I thought we would try shopping there and see what it was like. Though the appearance of the store was nice and I have no complaints there, the customer service was the worst I have ever had.
My friend was looking for a fake foam craft pumpkin (which we were planning to go to Joann's Fabric afterwards for, just wanted to take a look since we hadn't been to a Halloween City before) and after looking for a couple minutes, my friend decided to ask a representative.
The representative went and asked her co-workers if they had any and returned suggesting a craft store instead. While waiting, my friend had begun looking at costumes. Seeing this, the representative asked what type of costume she was looking for. We would have been okay just browsing on our own, but she figured that she might as well ask for a specific type since the representative asked.
She told her that she was looking for a witch's costume and the representative showed us to where most of them were. She then started pulling a couple costumes off the shelf and saying "We have this one in extra large, and large." I began by saying "Thank you, we can look ourselves" and she continued onto the next one and saying "We have a large of this once," after which I keep telling her we can look on our own, on the forth costume she said while shuffling through, "I like this one... medium... ah, here's an extra-large." After this one, she finally stopped. As my friend is a size medium, she was highly insulted and we quickly left after reporting the employee to the manager (though I doubt she will do anything about it, but I would hope so.)
In any kind of clothing store, I have never seen any employee ever offer up suggestions of outfits to customers while making verbal comments and assumptions about their size. It is like going into a store and the clerk giving you all of their largest size clothing without either asking you for your size or taking measurements.
I consider my visit to the San Mateo Halloween City a complete failure in customer service and will never return to that store location again and will stick to other Halloween stores in the mean time. read more