Stay away from this agency. I canceled my policy on June 11, 2025, and instead of giving me a clear…read morebreakdown of my final balance, they threatened to send me to collections. I asked for documentation and got no real explanation. I ended up paying $260 just to protect my credit - not because I agreed with the charge, but because they gave me no other choice. The communication was unprofessional, and the billing process lacked transparency. If you're thinking about using this Allstate office in Azusa, I strongly recommend going somewhere else.

This review is a couple of months overdue, but I wanted to prioritize making it because it's the…read moresingle worst experience I have ever had with any insurance, or possibly any company that handles something as important as insurance. To give a little background, my mom was previously listed as a driver on my policy. She is elderly and doesn't drive herself around anymore so we let her driver's license expire when it came time for renewal. She was not driving, but I totally forgot that she was listed as a driver on the policy. I got a letter from Allstate informing me that this needed to be addressed before renewal, as non-licensed drivers cannot be on the policy (obviously). Immediately upon receipt of the letter, I called Evelyn's office to simply remove my mom from the policy because she does not drive and we had no plans to renew her license at this time. The girl on the phone informed me that for some reason, my rate would increase by removing her (they couldn't say why) and suggested that I wait until closer til the expiration date to remove her. I took her advice. My mom wasn't driving, one way or the other. About a month before my policy was set to expire, I called the 1-800 number to make 2 requests: 1) to remove my mom from the policy 2) to ask for a payment arrangement for a hardship -- I had been with Allstate on and off for a decade, and never had an issue. I spoke with the off-shore customer service, and was told both items were completed. I also received an email confirming the changes. Cut to about a week before my policy was set to expire and I get a call from Evelyn's office asking what's going on with my policy. Obviously, I was confused. I asked her what she meant, and after discussing, she said that the customer service person who helped me on the phone did something wrong when removing my mom from the policy, but that she would take care of it, no problem, and that I didn't need to do anything farther. I go about my life as usual and get a call the next week, which is now a few days AFTER expiration, informing me that my policy was expired/had non-renewed over a non-licensed driver still being listed and that I had been unknowingly driving without insurance for a couple of days. Despite the fact that I did everything I was required to do, I was told that I would need to wait a week to see if my policy would be reinstated, and that there is a chance that it will not be reinstated. They said they could sell me a same day policy instead, at more than double what I was paying before with a 50% payment upfront. This wasn't an option so I started looking for new insurance immediately, but the vast majority of insurance companies are now requiring a 15 day waiting period and also want excessive deposits, so I opted to wait to see if the policy would be reinstated, as there was no valid reason why it shouldn't have been. I ended up waiting a little over a week (their stated timeline), DURING WHICH I COULD NOT DRIVE MY CAR BECAUSE I WAS IN INSURANCE LIMBO, only to find out that Allstate would not reinstate my existing policy at my old price. Despite the fact that the cancellation was caused by a mistake that THEIR customer service rep made, they said it couldn't be appealed because THIS insurance office "took too long to contact them to correct the error." Dozens of phone calls, emails, etc. later. To make matters worse, because of my payment arrangement, I still had a $350 balance with the office. I asked if the office could cover the balance as a courtesy since they and Allstate had made such a massive mistake. They ignored my request and sent me to collections. I reported this company to the BBB and to the insurance commissioner. I don't know if anything was done, but avoid this office like the plague.

I had moved back from Florida and needed all new California insurance…read more I had one short call and it was all done and cheaper than in Florida!!! Yay!!!! Great office... they were sweet to my daughter gave us cool swag !!! Thank you

I have had Elaine and her team as my provider since 2019 - they not only have competitive rates but…read morealso a friendly/helpful staff to assist when needed. I transferred from Progressive and save hundreds of dollars yearly. Anytime there is an issue, or I need questions answered they respond quickly and efficiently. It is very personalized service, and it is something I wish other insurance agencies offer. Thank you for all you do!

C. R. Stelling Ins. have been talking Care of our business since 1993 Almost 30 years. I would…read morehighly recommend them for all your insurance needs.

With 35 years of senior management experience in managing multi million dollar companies and now…read moreowning my own company I can honestly state the expertise, professionalism and personal attention demonstrated by Robyn Mee is above reproach. She provides key insights which is a testament to her experience in the industry. We are a multi state company and she investigated numerous resources and provided the best package for both workers comp and general insurance. It is comforting in today's economic climate that I do not have to worry about our insurance portfolio protecting the company. I highly recommend Robyn and C.R. Stelling as they are an invaluable asset to any company.

So...this place rented me a Uhaul truck with a set of STOLEN PLATES. My friend and I were…read moresurrounded by not 2, not 3, but NINE (yes you heard that right, NINE) cop cars. We got held at gunpoint, cuffed, and put into the back for TWO HOURS. Seriously?? Y'all couldn't have checked the damn plates before renting it to us? WE COULD HAVE BEEN KILLED. How do stolen plates end up on a vehicle for commercial use!? I didn't refuel the tank btw best not charge me. Deciding if I'm gonna take legal action Keys were dropped off (on time too ), with the police report attached Not cool fam, not cool

Tried to rent a U-Haul here with the reservation through the U-Haul website. We had the most…read moredifficult time when we got there. They allowed the reservation to go through without the truck actually being there. When we got a hold of the U-Haul phone service, they told us that this place called and left voicemails telling us that our reservation would not be fulfilled, WHICH WAS A LIE. There were no calls or voicemails on my phone. I advise not renting from here.

No office in Monrovia, why post an office address if you're not there. No one answers the phone. Is…read morethis person for real??

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Monrovia, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

I have been with them over a year now and I can honestly say they are difficult to get on the phone…read moreand when they are on the phone they do not offer much help. There was an issue I had that they told me wasn't covered and when I called the company directly was informed that it actually was covered. Take my advice and go straight to the insurance company itself and cut out this middle man. They will not offer any help.

We have been customers of Lily's for about a decade now, and truly appreciate the professionalism…read moreand reliability her team has consistently delivered. Highly recommend her services!

This review is way overdue. It's not where you have your insurance, it's who you have your…read moreinsurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance.