Went there for a oil change for the past 2 years no problems until the last oil change when the…read moretech told me the oil filter wouldn't come off because it's stripped, I know that oil filters are hand tightened ,so the previous oil change tech might have used a tool to put on the oil filter and now can't get the oil change and they charged 100 or so dollars , because the manager said he changed the oil but not the filter . You can't change oil with out changing the filter. Greedy shadetree technician who lie like a MF.

Waited in car line for maybe 20 minutes, did not like that another car drove in behind me and…read morepulled into the car bay next to me after the attendant moved me from that very same service bay. I left there and went to Strickland Brothers on Old National Highway, service difference was like from night to day. Strickland Brothers made me feel like I was their priority.

I have been a Strickland customer for years went today and got my Cadillac serviced and I have to…read moresay it was the best oil change I have ever had . I just had my 2000 f250 7.3 last month and didn't get close to what I seen today. I just left my friends house and brought it up and 3 of us had the same experience . We will be back oh yea this is the Sugar Hill location . Glade y'all are here and will spread the word . Plus donate to the school 3.00 it goes to a Great cause . Gary Hart

These guys run a tight ship! Joseph took care of me as if I was their only customer. They had two…read moretechs checking my fluids, checking for oil leaks, they really were professionals. They will be taking care of my other vehicles, great decision to go here.

Good people and helpful service. Mr. Gordon went above and beyond and helped my friend with the…read morereplacement of battery in a vehicle that had not been driven in while. He's helped me too with helpful advice about pre-purchase car inspections.

They are very reasonable and the staff is professional. I was referred to them and I have not been…read moredisappointed with my rear brake pad and oil change service. I wish they were open on Saturdays so that I can get more car repair work down but I can also appreciate that they have a work like balance.

Great service, Zee is awesome very helpful and professional . The entire team is friendly and…read morewelcoming.

Very unprofessional had brakes done at this location they didn't torque down the hub causing rotors…read moreto warp,and front brakes to fail blessed to be alive these people are dangerous they don't care about their customers.management very rude and nasty.they billed for parts I didn't need and kept my vehicle for 4 days.Stay away from this location they will put your family in danger with there substandard service.not even worth 1star had to give them 1 to post review.

Date of Service: 11/15/24 Order #0700791783…read moreInvoices #0000059953 and 0000059947 If there were an award for creative upselling, this shop would win gold. As a former automotive technician and Goodyear contractor (see that sweet 35% coupon code on my order?), I'm well aware of the classic tricks some shops use to squeeze a little extra cash from customers. Spoiler alert: It didn't work on me. I brought my car in for tires and an alignment--simple enough, right? But wait! Suddenly, Darryl (who, by the way, seems like a decent guy just trying to do his job) informs me that their technician, Frankel, discovered my rear brake pads were allegedly on the brink of disaster, practically grinding metal-on-metal like a scene out of Mad Max. Cue dramatic music. According to Frankel, my brakes were in worse shape than my marriage. Now, here's the kicker: Just four weeks ago, I had my car thoroughly inspected at another shop with an A+ reputation. Their verdict? My rear brakes were in tip-top shape. But I thought, "Hey, let's play along." I feigned shock and horror, and asked, "Oh no, can I take a look myself?" I snapped some photos (attached here), which clearly show enough brake pad material to survive an apocalypse. When I told Darryl I'd have to hold off on this oh-so-crucial repair, they tried to quote me nearly $700 for a simple pad and rotor job on a Honda Accord. Look, I know inflation is a thing, but seriously? I've seen less expensive Taylor Swift tickets. Once I had my keys securely in my hand, I casually informed Darryl that their technician might need a refresher course on what 6mm looks like versus "metal on metal." To their credit, I did receive a polite apology call afterward--nice touch, but I won't be coming back. Now, I'm not outright saying they were trying to pull a fast one on me, but I am suggesting that Frankel needs a little brake pad re-education. Or some glasses? And as someone who knows a few folks in the Goodyear organization, you bet I'll be passing this story along.

don't waste your time trying to make an appointment online like i did they start on your vehicle…read morewhen they feel like it not when the appointment is set. Also after i got my car a part of my weather strip on the driver side was cutt off and i know 100% it wasn't like that when i bought it to them my car is brand new so a weat strip wouldn't just come off like that and you cou tell it was sliced/cutt the way it is.

DO NOT COME HERE, poor customer service. Very unprofessional manager. You will get the ghetto store…read moretreatment. The manager, Effrin is very condescending and rude. I only wanted to ask a question about my cars fluid leak and if they fixed that sort of thing. He very smugly said that I needed to get behind another car before he would even talk to me.

I've been wanting to write this review for some time now. They were very nice and recommended all…read morethe services my truck actually needed, and not more. The thing was they recommended I have my tires balanced with the Oil Change/rotation and I didn't. Lo and behold, while driving down the road, I discovered that that was needed and I had to take it somewhere to have THAT done, a month after I'd just had it on the rack at Benefield. The lady was nice and communicative about what was going on, and they even did it near closing time on a weekend. I would update the waiting room ambiance to compete with a lot of newer shops out there, other than that, no complaints.

They completely forgot about me. I left my car there for nearly 2 weeks. Not a call back. Nothing…read more I left 5 voicemails and even a help email from their website. Not a word. I don't recommend at all. The lady that works the desk is great though very nice.