Had my 2018 Santa Fe hit on the right front. Knew about the shop from a neighbor. Went and got my…read moreestimate to send to the other parties insurance company. When I got the ok from them to get it repaired, I was in at the shop within 2 days. They kept me updated on the progress with my car. I got it back within a reasonable amount of time for the amount of damage done. I would recommend this company to anyone who needs work done. I went to the Erlanger Shop and was very pleased with the repairs done on my Santa Fe. Thank You....

They do fantastic work and guarantee their work. Thank you so much. They're polite. Able to answer…read moreall your questions. If I can give him more than a five I would.Thank you for getting my car done.So fast

I purchased a 2020 GMC Sierra SLT in NOV2020 and have serviced my vehicle there since…read more Danny F. & Rashad made it the absolute easiest deal Ive ever made in my entire life. I continue to ponder on buying a Yukon such as the one pictured in my review but the dealership no longer offers the lifetime warranty which was a huge decision in my original purchase. Now luckily my truck has been beyond reliable but if they were to bring back the lifetime warranty I'd be driving away in a Yukon. Now regarding service Tommy is always awesome to work with and I have complete confidence in his recommendations regarding service. I'd also like to shout out Carl the service manager I think because he has always made it a point to acknowledge me a ls a customer! I've bought cars from other Joseph dealerships (Toyota) and have made the decision that I will always give Joseph GMC the opportunity as they are knowledgeable, honest, and truly work to earn your business. Hats off to Richard Joseph bc he's running a wonderful store but more importantly has a great team working there!

My husband and I traveled 8 hours from Iowa (16 hours round trip) to purchase a used GMC Sierra…read morewith only 9,000 miles from this dealership. Before making the trip, our salesperson, Reuben, repeatedly assured us the truck was in "immaculate condition." He even sent us a walkaround video and told us there were no dents, dings, or issues. We specifically asked for photos or videos of any flaws, and he told us there were none. We completed nearly all of the paperwork ahead of time, brought a cashier's check as requested, and even agreed to finance through the dealership instead of our own bank after they encouraged us to do so. When we arrived, before we had even seen or test-driven the truck, Reuben immediately tried to rush us into signing the financing paperwork. We insisted on inspecting the truck first, and he became visibly upset and walked away. Within minutes of looking over the truck, we found numerous issues that had never been disclosed: * Rock chips all around the exterior that had not been touched up. * Glue dripping from the sunglasses holder onto the center console. * Glue stains on the center console and the sunglasses compartment. * Glue on the headliner that appeared permanent and would require replacement. * Reuben had previously told us the sunglasses holder had been replaced, not repaired with glue. * The interior had clearly not been detailed and was very dirty. * A chunk missing from the passenger door panel. * Most concerning, there was nesting material from an animal under the hood. We understand that used vehicles are not perfect, and we were not expecting a brand-new truck. However, we do expect honesty and accurate representation, especially after asking multiple times about the truck's condition before driving across multiple states. The General Sales Manager, Gabe, listened to our concerns and attempted to remove the glue from the headliner himself. Unfortunately, it would not come out. He offered an additional $500 off the truck, but we felt the damage warranted replacing the headliner and sunglasses console, which the dealership declined to do. Throughout the entire situation, Reuben disappeared and made no effort to help resolve the issues or apologize for the inaccurate information we had been given. Instead of addressing the problems with the truck we came to purchase, we were encouraged to buy a brand-new Sierra that was well outside our budget. This trip cost us far more than just our time. We drove 16 hours round trip, paid for gas, food, a hotel, and a babysitter for our children, only to find a vehicle that was nothing like it had been represented. Honesty and transparency go a long way. Had the dealership been upfront about the truck's condition, we could have made an informed decision before spending the time and money to travel from Iowa. Instead, we left disappointed and feeling that our time and trust were not valued. I hope this review encourages the dealership to be more transparent with future customers, especially those traveling long distances based on the representations made by their sales staff.

Disappointing pre-purchase inspection…read more I hired this mechanic for a pre-purchase inspection, and within 24 hours another shop found several major issues that were either missed or not communicated: Brakes were under 3mm and needed immediate replacement Front right headlight was not working and had condensation inside the lens, requiring a full assembly replacement All four tires showed dry rot The diagnostic codes he dismissed were tied directly to the failing headlight What concerned me most was that he later told me he knew the brakes were worn but didn't mention it during the inspection. That is a major safety issue and exactly the kind of information a buyer pays for. When I brought up the headlight, he insisted it "worked the day of inspection," even though it was not functioning when I drove the vehicle off the lot that same day. He also dismissed the tire findings by saying only two were bad and suggested the other shop was exaggerating, despite clear dry rot. I reached out privately to resolve everything before writing this review, but the concerns were not acknowledged or corrected. Because of these missed issues, I had unexpected and expensive repairs immediately after purchase. Unfortunately, the inspection was not thorough or reliable, and I cannot recommend this service.

This man will show up on time or quicker, get the job done, and charge an honest price for his…read moretime. I got stuck with a random flat tire coming home and he was the only one available to come out to me at almost 1 in the morning in the freezing cold. He got right to it, found and fixed the issue and we went on our way. I cannot recommend him enough!

Worse service ever. I was quoted one price, when car was finished the price was $200.00 more than…read morequoted. Never started working on it until 2 days after I dropped it off. After I brought him the original quote that I wrote down then he said remembered the quote. So that tells me he just makes up prices and charges what he feels like charging. He seen a woman coming and decided to take advantage of me. I was driving home yesterday and noticed my engine light was back on after he says he fixed it 2 weeks ago and replaced 2 coils. I had to go to another mechanic and have that same coil replaced again. That mechanic called B & D and made them aware of what they had done. This situation was an additional $80.00 cost for me since I had to go to another mechanic. I then called Don and all he said was to bring back the coil. HAHAHA, I'm not that stupid. All he wanted me to do is bring back the coil that was bad so he could get his money back. He did nothing to offer any compensation for the money that I am out now. He tried to say he didn't charge me for the coil. I have a receipt that proves he did. He did nothing but lie from the get go.

They are the first place I call when I have any issues with my car. A little auto shop right…read moreoutside of Amelia. No frills, but extremely experienced and knowledgeable. They fix with the problem and are helpful about answering any questions you have. Very fair and affordably priced. I would recommend them to ANYONE without hesitation! It is so difficult to find a mechanic that you trust and won't overcharge!!

Brad and Mike provided professional work and advice on my Jeep repair. I recommend their services.read more

Brought my vehicle in to have headlights fixed charged me $600 to replace a switch, headlights…read morestopped working in a week brought it back and told me it would be another $400 to replace a different switch he missed on the go around!!! Completely unprofessional and why auto mechanics get a bad name, never trust him with your vehicle. 0 Stars