Universal Travels is, quite simply, what all travel agencies should be. They're timely,…read moreknowledgeable, and provide excellent service - right down to reminding you to check your visas and update your passport. Their fees are modest, and especially for travel outside the US, Canada, and Europe, well worth it.

From the owner: Personalized Travel Consultantsread more

Yale campus tour is consistently rated as a must-do experience for both prospective students and…read moretourists. Had the opportunity to take one today. You need to make reservations ahead of time to secure a spot. Highly recommend taking the walking tour.. very informative. Enjoyed it very much!

We had a nice tour of the Yale campus with a Physics undergraduate student as our guide. I've…read moreforgotten her name now but she did a great job. I recommend taking this tour because we were about to go into some areas that are restricted to students only. Plus it was good to learn about the history of Yale. The tour was about an hour long and it was free. Sign up online on their website and check in was a breeze

After spending a significant amount of time filling out many electronic forms containing sensitive…read morehealth information in preparation for an appointment this morning, we were called and told the clinic was closed. We could have an appointment next week (we're leaving in three days), we were told, or we could drive 1+ hours to another location. If we did that to them, they would charge us each $75. Think they'll pay the bill if we send one to them? After reading the other reviews, I'm just as happy we're not dealing with them.

From the owner: Passport Health is the leading provider of travel medicine in North America. For nearly 30 years,…read morePassport Health has vaccinated millions of global travelers against potentially deadly tropical diseases such as yellow fever and typhoid fever. With nearly 300 travel clinics across North America, Passport Health is proud to offer broad access to not just travel vaccines, but also valuable information to protect international travelers.

They are quick but you must make an appointment for drivers license renewal. Friendly and helpful.read more

Terrible response time. Was initially told within the hour. Called again and they tell me no ETA…read moreand they were delayed.. final call said at least 2 more hours.. not reliable at all.. don't waste your money..

I asked one of the agents at Adler Travel to help me book a trip to Madrid and Paris so that my…read moredaughter, an art student, could see the great museums. The agent did competently book flights and hotels, and I'm choosing to see that as a "glass half-full". But she needed a couple of reminders and she took a couple weeks longer than she said she would. And really, in a world where we all have TripAdvisor, I'm not sure that saved me more than 4 or 5 hours versus doing it on my own. Where I really could have used help, there was none. I was very clear about the purpose of the trip and the museums we intended to visit. Those museums are currently deluged with tourists and all now require booking time slots weeks in advance. If we had shown up without pre-booked tickets, we would have been turned away, negating the entire purpose of the trip and wasting thousands of dollars. This kind of information - learned from personal trips to the destination or previous bookings - is the real added value a travel agent should provide. Our agent provided none. Luckily for us, I learned about the need for pre-booking from Rick Steves' books before it was too late to get in. It was too late to get the time-slots we wanted, however. Some of the slots were decidedly inconvenient. A few weeks' earlier start would have been extremely helpful - a heads-up from the agent would have made a huge difference. Our agent was simply MIA after the initial bookings. She did finally respond to an email requesting help booking flights from Madrid to Paris - after I'd already booked them myself - with apologies about missing my email in her very full inbox. I had to do all of the research and booking for the museums myself, something that took many hours. Every agency has multiple agents with different levels of experience and enthusiasm for the job. Adler has a good enough local reputation that I'm sure some of the other agents are more helpful. But my experience with my agent was not great. I credit Rick Steves for a successful trip, not my agent. If I hadn't checked those books, it would have been a complete fiasco.

My husband and I were referred to John at Adler Travel by a friend when planning our honeymoon…read more Neither of us have traveled very much, and honestly the thought of sorting through thousands of different options, and then planning flights in the midst of wedding planning did not seem apealing. Luckily, John made everything beyond easy! We went in for a meeting with a few key ideas: all inclusive, on the beach, adults only. After a few more questions John quickly came up with several options. He made the process even easier by reserving everything for us, and telling us what to expect at each step of our travels. We had the BEST TIME in Mexico at El Dorado Maroma! Completely stress free vacation, exactly like we wanted :) We can not wait to go back and plan our next vacation through Adler Travel!

it's the staff on board. they talk and laugh and you cannot relax. When I pay for a front seat and…read morehave 4 staff standing near my front seat talking and laughing. Ridiculous. They need more professional silent service.

I purchased Avelo Plus and they canceled all the flights I needed 2 weeks later with no notice.read more

Went to get my license renewed and when I got there was told "oh, the websites wrong"…read moreFix the website!

AAA Travel experience was terrible. We called the Branford office for our Honeymoon. Little did we…read moreknow that it rolled to a regional system. I was lead to believe that it was the Branford office. Once our trip was booked I never heard from our travel agent Austin again. I had to track down someone to pay the remainder or my reservation or it would have been canceled. I ask for a supervisor to call me no one called back. When you pay 7k for a trip you at least expect a call back. No one cared. Terrible experience.