Today I had to trade my Civic in for a new one, now that's a chore I looked upon with the same dreaded trepidation that is usually reserved for a visit to the dentist. Truth be told it was anything but. And for that I have to give all the credit to Kerri Villani my Senior Sales Consultant, that's who this review and the five star rating is about, she made this easy and painless. The first thing she asked me was what was I looking for and she wasn't talking model, I told her I wanted to lower my monthly payment. She explained a few numbers to me, we agreed on the money down and she said give me a minute. Kerri came back with a price $35 lower than my current monthly payment. The deal was done. No haggling, no negotiations, no multiple trips to see what the Sales Manager said. My wife recently got a different make car, that deal took seven hours. Seven hours! I was back in my kitchen with my new Honda parked outside in three hours. Kerri Villani is the best! And I look forward to saying that about Hamilton Honda too. So far first impressions are excellent, after all they allow Kerri to conduct business in the style she does. That and my Civic came with free oil changes and free car washes for as long as I have the car. We're off to a great start! read more

Brought my car in for an oil change. Got a call at 8am upselling my spouse on over $400 of unnecessary service on a car with 30K miles - throttle body service and emission system service - which there was no dashboard warning for. When I called to cancel the service it was already completed. We agreed to it so not much I could do. But my other Honda is 12 years old and likely to be replaced in the next year. I will shop somewhere else. read more

Hamilton Honda dropped my certified preowned pilot that I bought from them for less than 6 months off the life while getting my first oil change. General manager refused to talk to us about a solution. We requested repeatedly to talk to them. The company originally wanted us to take the pilot back after fixing it and not report it on car fax and offered no diminished value after they put it in an accident essentially. It took over a week and a half of arguing with the dealership to agree to buy back our pilot.. and get upsold into a brand new honda odyssey to not lose any money we put into the pilot. Although we still lost money by not being reimbursed for our taxes and fees on original vehicle. I will never buy another car from Hamilton Honda. When I got my tags, I asked the service guy to take off the plates that say Hamilton Honda, he said sure and did not take them off... Horrible experience all around. Buyer beware on any certified preowned cars from them. The car fax may not be as clean as advertised. The saying in business goes when you make a mistake, you have the opportunity to win a client for a life time. What kind of general manager does not even come and apologize for damaging a vehicle during a routine oil change?Mike Fanning was a disappointment to say the least. I would recommend buying a honda from literally any other dealership. I wish I read the bbb reviews on the company before purchasing. read more

Hamilton Honda - Car Dealers Near Me - Hamilton Township, New Jersey

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Had bad experience. Went to my appt. To purchase car, and it was sold from under me. Do not buy internet. There is no communication. In 1/2 hr. The car was sold. Will not be going back. Spent $ for Uber to get there. read more

I had a terrible experience with Hamilton Honda's service department. I had an issue with water collecting in the side doors because of clogged drain. They took care of the clog but never put the panels back on the inside of the car, who does that? Very unprofessional. read more

I can't say enough good things about my experience with Victor! From the moment I walked in, he treated me with genuine kindness and respect. He made the entire car-buying process so simple and stress-free -- no pressure, no gimmicks, just honest and helpful guidance. He truly went above and beyond to get me a great deal, and you can tell he really cares about his customers. If you're looking for someone who works hard for you and makes sure you drive away happy, I highly recommend asking for Victor!! He is A truly great man and a truly great salesman. read more

Hamilton Honda - The car I have wanted!! - Car Dealers Near Me - Hamilton Township, New Jersey

I was astounded and dismayed when the sales manager, in support of the salesperson, stated outright that there's absolutely nothing wrong with lying to a customer. That was during the sale. Need I say more?  And the salesperson continues to be untruthful even after the sale.  It's clear to me that poor performance also pervades other areas of the dealership besides sales. On the new vehicle there were several areas where tape was not removed (exterior), missing exterior parts, dirt and scuffs inside vehicle, and more. They are thankfully all small things yet indicative of the Hamilton Honda lack of thoroughness and professionalism. Hamilton Honda has provided one of the worst sales experiences I have ever had in over 50 years of purchasing vehicles. I have experience at two competing Honda dealerships in the area that provide an outstanding sales experience but sadly neither had the vehicle I was looking for.  In the future, I will just wait rather than deal with Hamilton Honda and will recommend to others that they instead visit Route 22 Honda or DCH Kay Honda for an outstanding sales (and after sales) experience. read more

I brought my car in for its 2nd "free" oil change as it has been an additional 6,000 miles and 6 months since the last oil change. However, they refused to honor the free oil change for the life of the car and said we need to wait for the oil indicator to hit 15% before they will change the oil. For the first oil change nobody had an issue with the oil change percentage or told us anything about needing to wait for the magic 15. So buyer beware: Hamilton Honda's "free" oil changes come with a limitation of basically only once a year every 12,000+ miles which is not in agreement with the manufacturer's recommendations of every 5,000-7,500k miles and "Regardless of the mileage, perform an oil change at least twice annually." I emailed the manager Kerri to try to find out what went wrong and how we can make sure we aren't denied service in the future but never received a response. read more

Hamilton Honda - The back of our car always comes out dirty from the car wash. I've been complaining about this for months but they don't care. - Car Dealers Near Me - Hamilton Township, New Jersey

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This rating is for their service department. TLDR version: repairs done well but the experience is just awful. Long version: I had a timing belt servicing done on my Honda and it was done well and very efficiently. However, don't expect much from them on other things such returning your phone calls, emails, text messages, etc. over a week. I had to go back to the dealership just to get some answers on the repair, which is a total waste of time and disrespectful to the customer. I'm not sure why they would treat their customers like that but I'll be going to another Honda dealership moving forward. read more

i rate my experience very high...15 out of 10 STARS The entire crew over there at HONDA of Hamilton were on point and helped me get the SUV i wanted. Most thanks to my Salesman Joshua, he made the experience a lot of fun and assured me he was not only going help me find the vehicle I wanted, but at the right price... And he did without fail. Friendly dealership really enjoyed talking to the Manager and other Salesman, great atmosphere. My family and I will continue to be HONDA buyers / owners for life read more

My husband and I called Hamilton Honda like I was told too by the Representative of the Hamilton Honda owner said to. Got the same run around, was told that someone would call us back and no one has. Hamilton Honda is nothing but a joke! My car that they sold me was unsafe, I can only imagine what their other cars are like.. read more

They sold me a used car with wheel locks and no key. I was told they would take care of it with a few other issues, I brought it in for service and requested a rotation. They couldn't get the wheels off. Used car manager not owning up to their mishap and they want to send my business to Nissan. Ok, walk money out the door. Once you buy the car, they don't care. They've proved it. read more

Today I purchased a beautiful vehicle from Hamilton Honda I want to give shout outs to two outstanding individuals the first is Jeff Randall my salesman he was amazing he led this transaction like a boss! Thank you Jeff ! Second Sue from finance she was great she knew her numbers and hey did it well kudos Sue! Hamilton Honda really showed out today well deserved and I will always refer to Jeff Randall look him out on instagram! Thank you so much! read more

I expect a car dealership to be a real hassle to deal with from the beginning. I was willing to buy a Truck and I was going to pay a few hundred below Retail price, but their other charges are horrendous. 999 for Proc fee, 999 for Doc fee, 600 for Theft Protection fee, 400 DMV fee. I tried to negotiate the fees down and they did move a little. but were still far above what is reasonable. I walked out. They chose to not sell the vehicle to a qualified buyer with almost 50% deposit and good credit. will never go back. read more

My son came in and he was looking to buy his first car. Our Sales Agent was Zack and he was absolutely AMAZING !! He was attentive, fought hard, and was successful to putting my son in his first car. Brendon the finance guy worked just as hard to put this deal together. What an amazing team. Zack stayed we were there 1 hour half past closing time, and he showed my son how to work his car etc. read more

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Absolutely no communication after the sale. I bought a car on July 6, was told I would receive title in 10 days (I live in PA). I have called repeatedly and can't get salesman on the phone, or a return call from the 4 or 5 voicemails I am forwarded to. My temp tag expires next week, and I'm told "it's not an emergency". I paid cash for a used car. Want the title so I can get it legal in PA. Is that so hard? Apparently, it is. Whomever answers the phone obviously does not want to deal with it and just sends me to voicemail for someone other than my salesman. And apparently, he is never there. I've called 4 times in 4 days, he has never been there, and they do not know when he is coming in? Poor service if you need anything after the sale. Buyer beware! read more

I wish I could give my experience less than one star. I went earlier today to look at cars, my salesman, Johnny was absolutely horrible. Not friendly, not helpful, knew nothing about the cars he showed me, refused to show me any of the cars I had shown interest in but rather made me test drive a car I didn't once mention wanting. Then upon casual conversation made remarkably inappropriate and sexually undertoned comments regarding my body (for reference I am 20 and this man is likely in his 50s, I felt incredibly uncomfortable). I will not be buying from this Honda dealership from Johnny. read more

I went in for an oil change they said I need a spark plug which was quoted as 399. I decided to take it to another shop which they replaced for me for about 240. My car had a misfire so I took it back to Honda and they said the spark plugs were after market that was the reason for the misfire. They then replaced it for 670, 2 weeks later the misfire came back I called and they asked me to speak to the service rep who helped me, I called him 2 times and left a message he never returned my call. I called back and set up another appointment and this time they said the misfire is due to a blown engine head gasket. And said it will cost me 7400 to get it fix. So #1 they misdiagnosed the problem the first time and had me replace a perfectly good spark plugs and charge me 670 and when I ask about that they said they will take that off when I fix the head gasket. Which is BS because I told them I don't have 7400 to fix it. Not to mention my car is only 5 years old I bought it brand new for the same place. # 2 how do I know the diagnosis for the head gasket is right. Since I got cheated the first time around. This place sucks and they always think they are doing you a favor. Do not go there or buy any car from there. Trust me you will thank me later read more

Took my car in for a detailing and the air conditioner stopped working while the vehicle was in their hands. It most certainly worked the morning that I drove it to Honda. For some reason they relied on using my car's heating system to dry the carpets. When I went to turn the air conditioning on, it did not work and has not worked since the detailing. While it is impossible to prove how they broke it, this is only the second thing on my car that has ever broken, with the timing of the A/C breaking and the detailing be highly connected in time. It may have to do with them running the car for hours with the heat on its highest temperature setting and blowers on the highest setting. The issue has yet to be diagnosed. The detailing center and service center both refused to help me in any way regarding this issue, not even just a quick ten minutes of assistance trying to address the issue. They made zero effort to help me address the air conditioning system that broke while the car was in their possession. I took my car to the Honda dealership in order to assure quality service, yet they take no responsibility for their work. What a disgraceful business. read more

I've purchased over a dozen cars in my life, and this dealership was bar none, the worst. Brake light out, horn didn't work, bad brakes... these are not cosmetic items, but safety issues. Never received my plates, no return calls on my voicemail, placed on hold for 10, 15 minutes, disconnected when I finally got a human... just spare yourself the headache. read more

Managers are horrible. They try to force gimmicks on you. Extra fees for the car. Protection plan

I genuinely wish I can return my car and time from the experience I was given. This is my second review, following up on the 1 star below. I am leaving another review because I was told they were going to fix the glove damage but now i called to schedule it when I pick up the plates and magically they're saying I have to pay for it cause there's no note in the system. I'm going to pursue legal route and I am so disappointed my family bought all their cars from here. You also falsified body damage and the conditions on the carfax report and this is illegal. All I want you to do is solve a simple problem and I don't even care about the fact you falsified it. read more

Came in to change oil left with a $2,000 bill. After recieving a clean bill of health after changing my oil after just 15 mins of driving a whole bunch of service warnings flashed on my dashboard. I checked my service receipt and saw that everything was OK and that nothing came from the diagnostic checks, so it was a huge surprise when I saw that once I returned to the dealership that I was on the hook for $2,000 for something that came up AFTER my oil change. This place has done this once before with my a/c system. 0/10 DO NOT RECOMMEND this place. BEWARE. read more

I thought I'd give the dealership's service center one more try (after the $250 replacement spare key) with a repair on a car. 2009 Accord six cylinder needed a new alternator. (And a few other issues but let's focus on the alternator). The price quote for the alternator was over $600. With a total quote of $1200 installed with labor. Unless that alternator is made out of platinum, gold, and diamonds, it's way too expensive for that year and style of car. And the labor? Seems a bit excessive. Let me be clear: the work that I have had done here was done well and proper. my issue is solely with the exorbitant prices being quoted and charged. (The mechanics don't have anything to do with this.) I suggest If you have an older Honda, such as I do, don't take it to this dealership service center unless you're getting a recall addressed. There are many small auto shops they can work on older Hondas just fine and won't charge you excessively. read more

so this is for sales not service I fell in love with this white ram 1500 I wanted to see the underneath they would not put on lift so I clim under it right before I went into signing the paperwork I did my own inspection to make sure it wasn't rusted as bad as I know trucks do rust but this was sooooo bad well come to find out it was so bad I took pictures and the oil pan was rusted all the way through I have pictures it's a 2019 they said it's not bad I know rust when I see it you can't fix that it was so bad I dropped out of deal I am bummed but beware loook under it and check before you buy it the deatailer are soooo bad at cleaning the truck they didn't clean the motor at all I will not buy from them please stay away they are a rip off this is sales not service I also asked for them to clean the motor I want this truck spotless and I waited 3 1/2 hours and still didn't get the truck until I was about to sign the papers. That's how long I waited I used to detail I know how long it takes to detail a newer truck, it takes maybe two if you fail it just very disappointed feel like they were trying to rip me off they wouldn't haggle on the price. It was just a big waste of time. I just don't want to see somebody else go through what I went through please look under the truck if you're going to buy it look at the oil pan look at everything I have proof I will post the proof of what I took. This was a 2019 ram sport rebel 1500 white it's still on the lot which is shocking I talked to the sales manager and he said that I was lying about the rusted oil pan , I have the proof I will show you when you see a 21 review. This is why you stay far away the sales guys try to tell you. Oh it's service. No it ain't service it sales. And they sell really bad rusted trucks not surface rust this is alll over the motor was so bad all clamps were rotted definitely not worth 32k I had a 2012 and same problem with surface rust but this wasn't even that bad compared to 2019 that was worse read more

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This has been my worst experience with purchasing a car. Do not make the mistake--do not trust this dealership, sales department, etc. As other reviews state, they don't call you back, they avoid your calls, and they try to shift responsibility back to you for their own mistakes. I'll start with the sales team. Anthony N. was friendly, but very quickly made evident that he would say one thing, then do another. I can give four examples of the incredibly poor sales interactions: 1) He stated he would check with his management about potential discounts, but then upon returning to the desk, evidently forgot--then stated that it just wasn't possible. That should have been my indicator to walk away when I had the chance. 2) After the vehicle immediately started having engine problems after purchase, the Anthony would not return my calls or give any information. 3) Anthony stated that he would make appointments with the service department to fix the issues, and that I would be able to speak to a manager. When I arrived, no appointment had been made with the service department (As told to me by Kerri V.), and I was informed that the sales manager was too busy to talk to me. 4) Anthony would indicate that the problems with the truck (including a locked trailer hitch for which they didn't provide a key) were my issue to solve--it was only through several phone calls and trips to the dealership that they finally stated they would remove the hitch they had locked onto the truck. Next, I will detail my very poor experiences with the service staff. 1) After the truck clearly began to have engine problems (cam phaser issues), I took it to the service staff to make the warranty claim--after holding onto the truck for 1 week, they (Kerri V.) stated they had to call in a supervisor to concur with the diagnosis. When they told me the truck was ready for pickup, they said it was a loose firewall (Getting a supervisor to concur that diagnosis has got to be the funniest part of that, assuming they were telling the truth). I walked out of the dealership, and turned the truck on, and immediately it made the cam phaser noise. I don't believe they ever looked at the truck. 2)They (Kerri V.) then stated I had to come in again on a Saturday for them to take a look. Prior to that Saturday, they stated I needed to take it over to a different dealership as the cam phasers were an active recall. This was either a) not true (the dealership paperwork showed no active recalls on the truck), or this was b) another attempt to avoid paying the service repairs for selling me a defective vehicle. 3)After speaking to Mike B, they finally agreed to take the truck over to another dealership to investigate if repairs were needed. I tried for 1 week to get information on the truck by calling and emailing Hamilton Honda, to no avail. Finally, I called the other dealership to get information (the other dealership proved to be significantly more reliable in getting information). A week and a half after taking it to the other dealership, Mike told me the warranty wouldn't pay because "Even though there is something clearly wrong with the vehicle, the check engine light isn't on." I called the other dealership, and the manager there said that he would forward over the claim direct to the warranty for payout. This finally worked. 4) After the repairs were completed, Mike called me up and said there were no drivers available, so I'd have to pick up the car myself. Overall, after 1.5 months of time in the shop--the truck works. Incredibly poor experience across the board. I am sharing this story with as many people as I can. I have taken other cars to Davis Honda and Winner Ford in the same time as this took place, and am recommending people give those places their business, as the experience with them was 10x better. read more

I just called your customer service team and the executive simply provided me number 800-916-9939 and disconnected the call when I wanted to talk to her. Is this how you treat your customers? I would definitely write my feedback and personal experience on social media and other available options and I will NEVER RECOMMEND Honda Hamilton to anyone. WORST EVER sales and support team I ever witnessed so far. I also left a voicemail to Jose from your Honda Hamilton who was my point of contact when I purchased the car. He didn't respond back after I gave my honest feedback. read more

My service light for oil change came on and as I have been found for the past ten years two new vehicles purchased with a contractual promise of "Lifetime Oil Changes" set up an appointment. The appointment was for 6 weeks later. Since then my service warning is indicating Service Now with oil at 5%. I went to the dealer to ask for courtesy due to my vocation is primarily driving, and was told by a Service Advisor that I am not eligible for an oil change until November. He was rude, and very dismissive. He didn't want to listen to any request. I also informed him that I couldn't possibly wait until November to get my oil change, and that in ten years I have never treated like this. He showed great unconcern. Up until this day, I have been pleased with Hamilton Honda but now my faith is broken. Was informed by sales that "Oh BTW LIFETIME IS ONLY TWICE A YEAR!!" SMH read more

Hamilton Honda - Service Warning - Car Dealers Near Me - Hamilton Township, New Jersey

Only want to finance cars and not take cash because they get a kick back according the the sales rep. He was very rude when I told him my name, saying "whatever" (eye roll). Like ok- sorry my name is not to your liking. Overall very horrible experience and would not recommend at all!!!! read more

I was literally just sold a car with no oil change, the reading was almost 5,000 miles over. On top of being sold a used car with high mileage, with no oil change, I had to replace the battery and it's been 8 days that I've had it. I'd rather take the battery and oil change over free car washes for the year read more

Are you kidding me? I rate you below poor. Your service department tried to steal money from me. By charging me for work that was never done. Your service department managers told me not to come back if I don't like the service. I maybe be weird for saying this. I thought customer service was your top priority. Not running people off to your competition.  They attempted to charge me for a tire rotation I was able to prove was never done. They tried to charge me for an engine and cabin air filter that I changed a week before.  I even kept the old ones that I took out a week before and showed them that they didn't change them. Yup the new ones they tried to charge me for was the ones I purchased from AutoZone SMH They also tried to over charge me for a transmission service which is 149.00 not 189.00 My whole experience was terrible from the moment I got there. read more

My service advisor was not interested in service at all - she was only interested in generating a bill!

I have never ever been more disrespected as a woman. The salesman and his manager who I spoke with talked down to me as if I was a dumb girl who they could trick into purchasing a vehicle. When I told them I wanted to go home and think about the prices they quoted me (their fees are nearly triple other dealerships) they asked me at least eight times why I wouldn't commit to the car that day and what would make me change my mind. They also told me that if I didn't put a deposit down that day someone would probably by the car I was looking at by the time the next week rolled around and that they didn't know when the next shipment would be because their delivery trucks had mysteriously in the last month become unpredictable and weren't coming on a regular basis. There were so many red flags that I ran from this place and the next day went a few miles up the road to purchase the same vehicle at another dealership who treated me with respect and eliminated a lot of the ridiculous fees that this place was charging. read more

it's one week since my purchase and i'm having major issues with my car. service was excellent from my sales rep Jonny until my transaction was completed, he's unresponsive to my issues, I called the service center and spoke to Karrie about my issues and her nasty attitude and poor service to me is fix the issues myself as they may be my fault. I will not recommend a dog to Hamilton Honda if it needed a ride! read more

I had an excellent experience purchasing a car, but it's the follow up service center that has really disappointed me. A simple oil change typically takes 3 hours.. even if you are one of the first people there at 7AM. I've had my car returned to me with some of my belongings in the passenger seat in total disarray. Once, I was told that I had a bubble in my tire, and I asked to see it out of curiosity.. the employee took me to the back of their service center only to see a mechanic swerving my vehicle into the garage. What if this reckless driving popped the alleged tire bubble and damaged the car on Honda's watch? Obviously dealer pricing is a rip-off.. but the free oil changes and car wash probably sucker a lot of people into agreeing to pay $100+ for new wipers to avoid the awkwardness of declining. Although they do offer competitive pricing. I probably won't go back.. read more

Hamilton Honda - After 2.5 hours they take an hour to do the oil change. Also, they didn't tell me about the trans leak. I found out later that day on my own - Car Dealers Near Me - Hamilton Township, New Jersey

Worst service, came to pick up a car that was "ready" how they said, waited for 2 hours. Was asking for help 10 times, nobody cared. I would put 0 stars. read more

The GM got the price down another $100 to $340/month, so they tried to over charge us $200/month. Why does buying a car have to be so difficult? Why can't car dealers be straight shooters instead of taking advantage people? We went to Windsor Nissan and were able to get a good deal fairly quickly. So long Hamilton Honda, you lost our business forever. read more

Kept going back-and-forth on absolutely everything whether they could fix the little things that were wrong with the pre-owned car. How much certified prione cost which? By the way cost extra? It's not in the price and so many other things. If you want somebody to double talk, you rush through the paperwork on the online. So you can't even read it. Then there are your people. read more

Worst sales rep, no one picks up the phone, and I've waited more than a month for my down payment to be returned after attempting to buy a car read more

This is my second car purchased through Hamilton Honda. I love this place. 4 years ago I purchased a 2014 Honda Accord Sport. I came in for a scheduled Oil Change and ran across Zack Musari in the Show room. I told Zack to show me some 2018 Accords on the lot and let's look at numbers. Zack was very patient especially after I didn't see what I was looking for on the lot. I went back to my seat and decided to check online and WOW a coupon for $500 towards my trade in came up. I saw 3 Accords in my price range. One was sold the morning of, One was not ready and here comes Zack. we took a ride to look at the 3rd one which had 27,000 miles, 1 owner, Beautiful!! 2 hours later I was on my way home in my new whip. Oh yeah, did I mention $0 Down. Not a scratch inside or outside on this car. Thank You Zack for making this deal work out. read more

Hamilton Honda - 2014 Accord Sport purchased 2016 By Shonda L. . - Car Dealers Near Me - Hamilton Township, New Jersey

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