Pretty well stocked store. Staff was friendly but referred us to the company website and youtube…read morefor product questions.

From the owner: West Marine Southwest Harbor is a marine supply store that offers a wide variety of boating…read moreproducts and supplies for the powerboaters, sailors, anglers and kayakers who enjoy the area's scenic Gulf of Maine, Acadia National Park and local lakes. Visit our location for a wide selection of marine products, expert advice, and dependable service tailored to local boating needs. We're proud to serve the local community with reliable products and helpful guidance. We're proud to serve the local community with reliable products and helpful guidance. We're proud to serve the local community with reliable products and helpful guidance.

Well, they had the 1 item that I truly needed. A one inch sticker for an electrical panel. Cost…read morea whopping $1.79! Problem is they charged me $8 to ship it in a huge box with tons of packing. Such a waste of materials and shipping. They could have sent it in an envelope with a USPS stamp for less than a buck, or even charged me $10 for the sticker and send it "free" to me in an envelope.

I ordered a foam hatch gasket from these boneheads. I received it wrapped in electrical tape…read more Essentially ruining it. To their credit, they sent a new one, free. Later received an invoice for it. After numerous unanswered emails, I finally called and the charge was reversed. A few months later I received at $2 charge for overdue on a $0 (zero) balance. had to call again as I knew emails do not work. I'm done with these guys!

I came here looking for one specific item, a latching hinge for a cabinet in my camper. I browsed a…read morebit, there were many people inside. I found what I needed but decided not to buy it, because the cheapest of my two choices was almost 20$. I had never been in this store and because of the price point, probably won't be back.

Go to Hamilton marine instead! Wm staff don't seem to know what they are talking about and are…read morerude. Plus WM is much more expensive than Hamilton.

I don't own anything larger than a kayak but we needed some line and decal letters. The line…read morepurchase was interesting because they have bins of leftover shorts and my partner found the perfect piece. The decals were a failure because they won't separate properly; the die cut is bad. It seems to me, an inexperienced boater, that if you need something for a boat, it's likely to be available from this massive inventory.

Consistently receive great Customer Service. Thanks Hamilton for running a excellent organization.read more

Midcoast Marine Supply has been my go-to supplier of marine related supplies for many years. The…read morestocked items is impressive. The staff are easy to work with. The prices are fine.

Dave is always helpful and respectful. He may not have everything, but he'll tell me when he will…read more(or will not), and refer me somewhere else if needed.

My husband called Nadeaus Marine on July 15th to see if someone could look at our boat motors. Was…read moretold not today, but if we wanted to drop it off they would get to it.My husband who never speaks ill of anyone, said the young woman on the phone was extremely rude and treated him as if he was bothering her. We drove to Nadeaus with the boat and when my husband went to go in the office the girl locked the door on him and she walked away.No greeting no customer service at all. She could have taken 10 seconds to inform him that they were going to lunch and when they would return. Very rude very unprofessional. We left and took our business to Lincoln Motor company and received exceptional service. We will never do business with Nadeaus, and advice boat owners to seek other options too. ​

My experience from a few years ago :…read more I was told Nadeau's had just changed ownership it appears things went gone downhill fast. Worst consumer experience I've ever had. It's a very long story.. the short version. Another marine mechanic shop had a problem with my tohatsu. While ordering the parts from Nadeaus we were told the repair is under warranty, so bring it in. So we brought the lower unit to Nadeaus a week later after they called and told us they had received the ordered parts. Each time I called I was told they would get to it "tomorrow.. or the day after", 22 days later and over 12 phone conversation (specifying I was told this was warranty work on each phone call) they completed the work in about an hour. I know this because I'll called at 1:00 pm and they said they hadn't even looked at the unit since it was dropped off. They called back a little after 2:00 the same day and said it was done and they informed me I owed them almost $300 for the repair. They never called to tell me they didn't think it was warranty work. They just did the work planning on charging without any authorization. The woman at the service desk tried to tell me the parts took a long time to get.. which wasn't he case, since the parts were there (so was she) when the unit was dropped 22 days earlier. Then she told me the only reason I was upset was because " you have to pay". I explained as calmly, with no yelling and certainly no profanity, why I was not happy with what had transpired (or didn't) over the past 22 days. She proceeded to tell me I was "F-ing insulting her" proceeded to use language most salty dogs would use in a place of business and hung up and wouldn't answer my call the rest of the day. No one would pick up the phone. I left messages.. no return call. I think my regular local shop got stuck with the bill, unless Nadeaus honored their word and warrantied the repair after all of that. I've never written a bad review of any product or service in the past. But I've never experienced service this poor. I had high hopes for the shop, nice building, staff was nice enough the day I dropped the unit off. * After posting a a bad review, the owners response said I had arrived at the shop swearing and demanding outlandish same day service when I dropped the unit off. Several other out right untruths as well. ** to the owners response. My local marina that had the problem with the linkage in my lower unit told Nadeaus how it happened and they were told by Nadeaus this was a common problem and Nadeau's could take care of it under warranty. They said it would be a quick fix.. maybe a couple of days or a week after the parts arrived. Which all sounded fine to me. Every boat yard is extremely busy in May and June and I would never expect same day service. I've been a boat owner for 20 + years and have never had an experience like this. There are a half dozen marinas within 5 miles of my home. I know the owners or mechanics at all of them. I was trying to help my local shop out by lightening their load and letting Nadueas do the work under warranty since they were so insistent on bringing it up to them. Clearly the person who made these promises at Nadeaus wasn't authorized to do so. But if you have staff talking to customers and other shops and making promises you've got to stick with them or be upfront about it. If I had known on day 1 or 2 or even day 7, 10 or 20... that we were "misinformed" about the warranty, the original shop would have made the repair. Contrary to the owners response, I had a very pleasant experience they Day I dropped the unit off at Nadeaus. I was extremely patient for the entire 22 days they had my unit, patient to a fault apparently. The staff told me after the surprise bill that the person that told us they would warranty the repair "no longer owns or works at the shop". I have never used a cuss word with any business in my entire life and didn't start with Nadeaus. Swearing at a staff member would never get anyone anything any faster, not to mention it would ruin my day if I let myself stoop to that level.