I was looking forward to supporting a local business when I received a flyer in the mail. It had…read morea QR code to schedule an appointment, but when I scanned it, all 4:00-6:00 appointments for oil changes were grayed out for as far as I could check. So I scheduled a 7:00 am, 30 minute appointment. When I got there, I was the only customer and no one other cars were being worked on. I asked how long it would take and they said 30-45 mins l, but they couldn't promise that time. I said I'd have to reschedule, and asked about all those 4:00-6:00 appointments on their scheduling site. They informed they don't take anything after 4:00 pm. Seriously? Even an oil change? That shouldn't take more than 15 minutes!

I recently had my vehicle serviced at Christian Brothers Automotive in Lumberton and was very…read moreimpressed with the experience. From the moment I contacted them about a repair, I was impressed with how they ran their business. They kept me updated with the progress of the repair and had it competed very quickly and at a reasonable price. I highly recommend CBA and will definitely be returning for any future needs.

If I could give 0 stars I would. He said he could fix everything on my car for my covid check…read more $1800. The car had to be junked after he supposedly repaired it. The thermostat housing fell off. Car never ran after he had it. Parts listed as replaced were not even touched.

Took my truck here for brake repairs. They worked with my warranty and did good work. Haven't had…read moreany issues. I'll go here again!

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

I have taken my car, my wife's car, and my stepson's car, to Cortez Car Care, many times for…read moredifferent things. They are professional, keep you informed every step of the way, do great work, for a fair price, stand behind their work, and most of all are honest. I have spoken with the owner more than once, as it is family owned, and he is usually there. But one time that I spoke with him that stood out to me that they were different. My stepson's power steering stopped working. I called and I was about to have it towed in as it was parked at a restaurant. The owner got on the phone with me and asked me what year and model the car was. I told him, he asked me if the car had driven through any heavy puddles. I told him it had been raining, so I assumed so. He told me that model is notorious for the sensors getting wet and causing issues with the rack and pinion steering. He said, let it sit for a couple hours and dry out a bit. It should resolve the problem, and it did. He didn't have to tell me that. He could've let me have it towed in and just let it sit and dry and tell me he fixed it and taken me for a ride, but he didn't. That's honesty. I highly recommend this place to all my friends and family, and to anyone else who reads this review.

Quick diagnosis and good prices! I highly recommend these guys to anyone who has car trouble.read more

My experience with Christian Brothers Automotive is something that I will never forget. Took care…read moreof repairs to my vehicle and took great care of me. You don't find that kind of service a lot these days. I would highly recommend them to anyone. Thank you for your kindness and now I will be a loyal customer.

Initially was going to go to Firestone (last Friday) to drop my car off and get ac worked on. They…read moretold me it wouldn't be done till late this week. I decided to use Christian brothers for the first time to fix ac. I dropped car off yesterday and got it back today. Now just like any mechanic they're going to be pricey but their customer service made up for it. The older gentleman that checked me in was very nice and they even offered a ride to drop off and pick up from rental car place. I'll definitely go back when and if the time comes

After relocating from California to Texas, we began noticing a severe vibration coming from the…read morefront of our commuter car. The vibration was present at all speeds but became much worse as our speed increased. Since traffic here routinely moves at 80+ mph, the issue quickly became impossible to ignore. We were concerned that the wheel bearings or other major suspension components were failing. Over the past several weeks, we took the car to multiple repair shops and received recommendations to replace everything from all four shocks and struts to wheel bearings, brake rotors, and other suspension components. Before committing to thousands of dollars in repairs, we decided to make one last attempt to properly diagnose the problem and brought the car to Mike Smith Auto & Tire. After speaking with Justin, we immediately felt like we were being heard. He took the time to listen to every concern we had, and one of his technicians even drove the car at highway speeds to experience the vibration firsthand--something no other shop was willing to do because of "insurance reasons," despite being located just minutes from the highway. When the technician returned, Justin invited us into the shop and walked us through the diagnostic process. With the car on the lift, we spun all four wheels and quickly discovered the real culprit: all four tires were severely out of round. They had developed high and low spots, causing the vibration we had been chasing all along. It was surprising that no previous shop had taken the time to inspect the tires before recommending extensive suspension repairs. Justin and his crew were straightforward, knowledgeable, and, most importantly, honest. They never tried to upsell us on unnecessary repairs and only recommended what was actually needed. While we didn't purchase new tires that day because these still have several thousand miles of tread life remaining, there's no question where we'll be buying our next set when the time comes. Thank you, Justin and everyone at Mike Smith Auto & Tire, for your professionalism, honesty, and willingness to go the extra mile. It's refreshing to find a shop that truly puts its customers first. We need more businesses like yours.

Incompetent and poor mgmt !!! 1st experience a few years ago transmission was drained instead of…read moreoil i had to pay dealership to fix as they said the tech could do it and refused to take it to dealer. This time around it took 45min to say your tires are to worn to patch(not a problem, i understand) car was in bay for at least half of that time. I told desk girl it shoudlnt take 45 min to measure tread depth and it hurt her feelings. She quit talking when said give me my keys, real tire pro. As i was leaving and tech was removing wrong wheel and had wrong work ticket attached to my vehicle, he thought I was getting 4 new tires. They couldn't give me tires at this point. Please stay far away!!

The service was fast, and the diagnostic process was thorough. Roy was very helpful, knowledgeable,…read moreand friendly. He took the time to explain everything clearly and made the entire experience smooth and stress-free.

Scheduled an appointment with me and missed it. Told me that he would be here at 7:30 and never…read moreshowed up. So I would not say that this person is reliable when it comes to service. I know that he was not gonna show up I would've scheduled somebody else.

My daughter and her friends were driving to her grandpas to meet us for the 4th when someone…read moreflagged her down to tell her that her tire was about to fall off. Craig was the first number I found after my in laws and husband had called a couple places that had said they were already closing (Friday at 5) Craig, Hayden and Buddy worked their tales off fixing the tire that had 5 broken lug nuts (only 1 holding the tire on) they also had to replace an upper ball joint that was totally not attached. They did all of this in a parking space and didn't stop until it was safe and done correctly. They never complained once about the time even though it was a job that as soon as you touched one thing, another was wrong. I highly recommend Johnson's good people and they really know their stuff!

First class service,very professional and highly skilled. Craig Johnson is a man of his word. 5…read morestar rating.I highly recommend and will use again. Pricing is more than fair!!! Thank you Craig for fixing my truck. Steven C. Caraway.

I took my car in to have the brakes checked for possible replacement. They took it for a test…read moredrive and checked the remaining lifespan and determined the discs had plenty of life left. They could have lied and trumped up some unnecessary repair or replacement, but they didn't and they didn't charge me a dime for the checkup. ~Quiet Zone Customer for Life

This time I was lied to, hung up on, and had to leave car there for3 days. Spencer said there…read morewasn't a brake caliber for 2014 dodge van in Beaumont. Checked most part houses had it. Somissed doctor appointment which cost. Was told had to do brake fluid service which cost. Asked to speak to owner not available but would have him call, not. Would not recommend going there