Septic tank was pumped professionally and with flair! Troy was friendly and answered all my…read morequestions. Great service! Price was right. Already on the schedule for next time!

Very unhappy with their service. We had to have our septic pumped for the second time in a little…read moreover a year and I asked them to please find out what the problem was and they didn't, they just pumped and charged our credit card and no one called. Then a few weeks later, we had to have it pumped again and they went back, told me I had to pay additional for an emergency appointment, and finally figured out what the issue was, which was going to mean tens of thousands of dollars in repairs. When I asked to speak to a supervisor I was told that everything goes through the receptionist so you can only leave a message with her and then she'll answer you. I just find it ridiculous that I couldn't speak to someone when we're facing such a huge cost.. Going to another company with better customer service.

Hot weekend in July; House full of guests; OUT OF WATER!…read more(you connect the dots) Guys swooped in and saved the day--saved the weekend. Couldnt be happier with Casola! SIX STARS!! (but they'll only let me leave 5...LOL)

So dissatisfied with this company I have a two year-old tank in my house leaking for weeks, they…read moreschedule an appointment never show up because we're too far west in Suffolk County for them to service us and make it worth their while. Meanwhile, I have mold growing in my basement I need a remediation company to come in and my son has a mold allergy. ***BUYER beware if you live in western suffolk***

Direct Drainage is a wonderful company! They walked us through the Suffolk County Septic grant…read moreprogram & did an incredible installation job of our new septic system. We highly recommend this company!

I can only give 4 stars today as I didn't have major work done, but, they were very attentive and…read moremy appointment time was 3 days after I had called, two guys came in and found my septic system caps. They definitely knew what they were doing and very friendly. Explained everything they were doing and what should be done in the future.

Went very well. Very knowledgeable. Came the same day while others said 24 hours needed to come on…read morea future day. Everyone else that I called said I needed to first pump the Spetic Tank and then see if the main line was clogged. CDM (Mike) looked at the tank first and said it was fine and cleaned the main line first and saved me the pumping fee which probably is needed for a few more years.

great service they did my cesspool for cheap I will use them again. No other cesspool service can…read moredo it better

We have been using this company for 7+ years. They are always reliable with the best value. There's…read morenever a smell when they come to take care of our cesspool. I have absolutely no complaints. The gentleman that are sent are very professional and have a good manners. Two things that are very important to us.

I had a need to get my septic system looked at and serviced. The appointment process was easy and…read moreshowed up on time. It was assessed quickly and serviced wu illy. Price was reasonable as well.

They were doing a job for a neighbor, and I struck up a conversation with the driver. He recalled…read morehaving taking care of my home in the past, and offered a round about date and location of the cesspool. A fess days later I called to get the actual date of the last pump out for my NEW house. Whomever works the phones shouldn't. First call was from his own employee, and he said he was not at his computer and could not look it up. Second call was from me, and once again, unable to tell me, but he'd call back. He did not. I called a third time, four days later and was met with a rather combative person, barely gave me a chance to speak. He said his employee didn't know what he's talking about. (Nice way to stand behind the people who work with/for you.) I countered and said, "well if he didn't know what he was talking about, he certainly knew exactly where the cesspool cap was, it took him all of five seconds to locate. He even provided me with a round about date of the last pump out. I was merely looking to get a more exact date for so I could schedule regular maintenance. Unfortunately, this gentleman was not interested in servicing the location for some reason. Clearly very annoyed about my contacting him, I got a smaller dose of his less than pleasant temperament on the first call, but I chose to dismiss it as I did not know the man. The natural, more professional response would have been; "I can't seem to locate you in our computer, but to be safe, maybe we can schedule someone to come out and give things a look?" Best case, he gains a new client , worst case he only make few bucks for site visit/consultation. The Driver/Tech was fantastic! Not only did he go out of his way, he was very personable and had a great way about him. I was all set to make this the "go to" company, but with service like that from the point of contact, I could not pull that trigger. Ya win some, ya lose some. It's too bad really; I liked the honesty of the driver and thought for sure I had lucked out finding a good service, without having to go hunting for one.

78 minutes from my call and the "boys" come backing into the driveway. On a Saturday!!!…read more I had called my home warranty company around 11 am (probably wasn't gonna cover this anyway), and they called 7 of their "approved" plumbers and cesspool service companies. BZZZZTTTTTT We waited for their guy to call back for 2 hours. they i stayed on HOLD for over 30 minutes as customer services called 6 more and nobody picked up, just answering services and voice mail. ONE call to SOS and "Michelle" picked up. Lives in the area, so is the company, and so are my new front yard buddies Phillip and Shawn. we had "it all" backed up into the downstairs tub, the toilet and dripping into the basement from overflowing the bathroom floor. Found the two sand tanks (they were filled to the ground level and backed up), found the 1,000 gallon solids "coffin". Cleaned em out, acid washed and turbulated, had to suck out some grease and then had to blow out the grease and clog from the vent to the concrete coffin. Even found some "flushable" wipes and grease globs. Not sure if they gave me sympathy pricing or just wanted to get out of there and not hear me talk or whine anymore.......but pricing was REALLY fair and reasonable and considering the emergency nature of it all, i feel I owe them the time and compliment of my favorable feedback........the "admiral" left the house with my daughter and i was penniless - so much to MY disappointment i had NO cash for my new frozen yard dirt and snow and freezing sewer water playmates? I am sending a check and a letter to Michelle for the guys! WELL DONE and thank you. i am going to post some stuff here and also do a YELP review.

I called this morning to get a quote for 2 cesspool pumping and the women on the phone was very…read morepolite and friendly giving me a great quote!! About 2 hours later they arrived. Seth and Jake came to service my house. They were very thorough with their job and I was pleasantly surprised that the smell wasn't foul while the pumping was being done. It seems they have an odor sprayer that masks it and I was very impressed! The value of the service and the great customer service made it worth while and will be using them for future needs!

Very fast response. Great workers and we're able to find and solve the problem. Thank you so so…read moremuch!

They arrived late. They said between 12 and 2. They arrived at 3:30. I was told on the phone that…read morethe price to drain 2 cesspools would be $590. Then they said the price I was quoted was for 2 pools but they only drained one because the couldn't find the other one (that they drained the last time). After the job the guy charges me $500 to drain one cesspool instead of $590 for 2. Complained and the owner contacted me and came by to refund me $100. Still only got one cesspool drained for $400 but at least they are responsive.

Fraudulent business practices. Website states free estimates…read more After showing up TWO HOURS OUTSIDE of the stated window, the tech looked around, poked down 18 inches,found the tank and said that "because it was more than a foot deep, they need to bring in an excavator." Then told me the job would cost $1,200. I told him I'll let him know, shook hands and he walked away. After about five minutes he came back and knocked and asked if the office said anything about a service fee, obviously confused. No service was rendered, no pumping, snaking etc. After calling the office the OWNER gets on the phone and threatens to call the cops, hoping to scare us into giving him money. Knowing that we've done nothing wrong I told him to go ahead, to which he called me an AS***** over the phone. Don't let these people near your home.