Had a frustrating experience with SouthFork. Thought we had…read morea septic system problem co I called them. Service tech arrived at the house with a probe and said he couldn't find our septic system! He left after about 45 minutes without doing anything . They sent me a bill for over $350 for "services rendered". I contacted them and explained the situation but was told that the bill was to be paid in full. Reluctantly, I offered to pay $200. to settle the matter. They are now suing me in small claims court. I have lived in this house for over 35 years and NEVER had a dispute with ANYONE !

South Fork Septic are the best! As a builder and estate manager, I call South Fork for all of my…read moreseptic issues. They're quick and professional. I even used them at my own home when I had an issue. These guys pump what their competition talks...

After calling like 5 different businesses that informed me they wouldn't be able to see me for…read moreanother 2 days I called rite-way who was over in an hour. They informed me my septic tank was filled to the brim and my overflow was as well. They pumped my septic tank serviced my overflow but most importantly I was back up and running in no time. Anybody who was a full system knows how bad it is to not be able to use your facilities. Great people and very knowledgeable. I'd def use them again.

They were doing a job for a neighbor, and I struck up a conversation with the driver. He recalled…read morehaving taking care of my home in the past, and offered a round about date and location of the cesspool. A fess days later I called to get the actual date of the last pump out for my NEW house. Whomever works the phones shouldn't. First call was from his own employee, and he said he was not at his computer and could not look it up. Second call was from me, and once again, unable to tell me, but he'd call back. He did not. I called a third time, four days later and was met with a rather combative person, barely gave me a chance to speak. He said his employee didn't know what he's talking about. (Nice way to stand behind the people who work with/for you.) I countered and said, "well if he didn't know what he was talking about, he certainly knew exactly where the cesspool cap was, it took him all of five seconds to locate. He even provided me with a round about date of the last pump out. I was merely looking to get a more exact date for so I could schedule regular maintenance. Unfortunately, this gentleman was not interested in servicing the location for some reason. Clearly very annoyed about my contacting him, I got a smaller dose of his less than pleasant temperament on the first call, but I chose to dismiss it as I did not know the man. The natural, more professional response would have been; "I can't seem to locate you in our computer, but to be safe, maybe we can schedule someone to come out and give things a look?" Best case, he gains a new client , worst case he only make few bucks for site visit/consultation. The Driver/Tech was fantastic! Not only did he go out of his way, he was very personable and had a great way about him. I was all set to make this the "go to" company, but with service like that from the point of contact, I could not pull that trigger. Ya win some, ya lose some. It's too bad really; I liked the honesty of the driver and thought for sure I had lucked out finding a good service, without having to go hunting for one.

78 minutes from my call and the "boys" come backing into the driveway. On a Saturday!!!…read more I had called my home warranty company around 11 am (probably wasn't gonna cover this anyway), and they called 7 of their "approved" plumbers and cesspool service companies. BZZZZTTTTTT We waited for their guy to call back for 2 hours. they i stayed on HOLD for over 30 minutes as customer services called 6 more and nobody picked up, just answering services and voice mail. ONE call to SOS and "Michelle" picked up. Lives in the area, so is the company, and so are my new front yard buddies Phillip and Shawn. we had "it all" backed up into the downstairs tub, the toilet and dripping into the basement from overflowing the bathroom floor. Found the two sand tanks (they were filled to the ground level and backed up), found the 1,000 gallon solids "coffin". Cleaned em out, acid washed and turbulated, had to suck out some grease and then had to blow out the grease and clog from the vent to the concrete coffin. Even found some "flushable" wipes and grease globs. Not sure if they gave me sympathy pricing or just wanted to get out of there and not hear me talk or whine anymore.......but pricing was REALLY fair and reasonable and considering the emergency nature of it all, i feel I owe them the time and compliment of my favorable feedback........the "admiral" left the house with my daughter and i was penniless - so much to MY disappointment i had NO cash for my new frozen yard dirt and snow and freezing sewer water playmates? I am sending a check and a letter to Michelle for the guys! WELL DONE and thank you. i am going to post some stuff here and also do a YELP review.

I can only give 4 stars today as I didn't have major work done, but, they were very attentive and…read moremy appointment time was 3 days after I had called, two guys came in and found my septic system caps. They definitely knew what they were doing and very friendly. Explained everything they were doing and what should be done in the future.

Huge thank you to Direct Drainage! From Michelle taking my call and scheduling Larry within the…read morehour. Fantastic! Larry took care of everything and went above and beyond. Will be recommending them to all my neighbors who need cesspool services.

Hot weekend in July; House full of guests; OUT OF WATER!…read more(you connect the dots) Guys swooped in and saved the day--saved the weekend. Couldnt be happier with Casola! SIX STARS!! (but they'll only let me leave 5...LOL)

So dissatisfied with this company I have a two year-old tank in my house leaking for weeks, they…read moreschedule an appointment never show up because we're too far west in Suffolk County for them to service us and make it worth their while. Meanwhile, I have mold growing in my basement I need a remediation company to come in and my son has a mold allergy. ***BUYER beware if you live in western suffolk***

I called a popular company and the employee came and seemed baffled as to what the problem was. He…read morespent two hours at my home and told me that I was going to need a service that was over $1,000. I felt he was not being honest with me so I declined and called David Lange Sewer Service. David Lange came, diagnosed the problem in about 10 minutes. It took him an addition 15 minutes to clear the problem and it only cost me $185. Thank you so much David Lange Sewer Service, I would recommend you to anyone!

Incredible service! Use Dave Lange Sewer Service. My…read moreapartment sinks were backed up, and standing water! No one was available until next week! Gene Duffy Plumbing was kind enough to call me with this referral. "Jessie" in dispatch got 'Robert" to me in an hour! He was fast, professional, and good. Very reasonable cost to snake and clear.

Called Coleman Cesspool Service located in East Patchogue. Spoke to Karen, she was very helpful. I…read moreexplained my problem and we scheduled a date. I had the Cesspool Service done today. John from Coleman Cesspool came by. After locating the pool, he went to work carefully digging up the area where the cover was. As he went along, he explained what was going to be done. Pleasant, professional and very knowledgeable. He checked the line from the outside vent area to the pool to make sure there were no blockages. After completing the service, he again carefully filled the hole back and reset the grass in place. If you are in need of cesspool service, don't hesitate to call Coleman Cesspool Service.

As most Suffolk County homeowners know, cesspool maintenance is a important task for the home, and…read moreone that needs to be monitored regularly. We have used Coleman for cesspool servicing for over a decade and are very satisfied with their help. Recently, we had a clogged septic line, and they were able to reach out to another company to help out as one of their trucks was down. The problem was resolved quickly. Thank you.

I would recomend this company to anybody that is in the need of a reliable plumber. Excellent…read moreservice and reasonable cost.

I used Bay Area Sewer & Drain seven years ago and was impressed with there professional and…read morefriendly service. Here we are in need of their service for our Septic Tank and again so glad I reached out to them. They showed up at the time they promised and knew exactly how to get the job done right and efficiently. Completely reliable company. Won't hesitate using them if I need my system serviced in a few more years. In