May 2026 I don't write many reviews, but if I can prevent someone else from making the same mistake I did with this hotel, then I feel like I've done my job. From the moment we checked in around 4 p.m. on 5/8/26, I had a feeling this stay wasn't going to be great. To be clear, I don't expect front desk staff to throw a welcome party or act overly cheerful. I do, however, expect basic adult interaction and courtesy. The woman who checked us in was incredibly cold and unfriendly. The room itself had a decent layout, and the beds were fairly comfortable, but the furniture was absolutely disgusting. There were stains everywhere -- so bad that I wouldn't even let my daughter sit on the couch until I covered it with a sheet. I also found trash sitting openly on one of the chairs, not hidden in a cushion or tucked away, just left there in plain sight. I went back to the front desk to ask for another blanket to cover the chair. The employee returned with a bundled-up blanket from the back room, handed it over without a word or even a smile, and that was that. On Saturday, we had some downtime, so I decided to check out the pool. The walls were covered in green algae. Personally, it didn't completely gross me out since it's no different than swimming in a lake or river, but if cleanliness is important to you, you may want to skip the pool altogether. One thing that wasn't the staff's fault was the road noise from the highway. It was pretty loud throughout the stay, but that's more on the building's design and location than the employees. Checking out Sunday morning was just as unpleasant as check-in. No greeting, no "have a good day," nothing. The employee had a cell phone in one hand while taking the room keys with the other. The one bright spot was the breakfast. It was surprisingly good considering the rest of the experience. The area was clean, well-maintained, and had a solid variety of options. Honestly, that's the only reason this place gets two stars from me. read more

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I recently stayed at Hampton Inn & Suites Mansfield from June 24-27, 2026, and received some of the finest customer service I have experienced in many years. Before my trip, the hotel was nearly sold out. Staying at this location was especially important because my son and his family live less than five minutes away, allowing me to celebrate my birthday with them. Rather than simply telling me there were no rooms available, Mr. Lamarr Vines took ownership of the situation. Over several days, he worked diligently to find accommodations, kept me informed throughout the process, and ultimately secured an excellent room. His professionalism, responsiveness, and genuine care made all the difference. He even acknowledged my birthday and continued providing exceptional service throughout my stay. It was clear that he truly enjoys helping guests. Having spent my career in leadership and customer service, I recognize when someone consistently exceeds expectations. Mr. Vines represents the very best of Hilton hospitality. In my organization, he would receive our "And Then Some Award" for going above and beyond in every way. I have stayed at this property before, but this visit stood out because of the outstanding service I received. My sincere thanks to Mr. Vines and the entire Hampton Inn & Suites Mansfield team for making my birthday trip such a memorable experience. I look forward to returning. read more

We were headed to Dallas for the weekend and had something in Mansfield. When looking at hotels, this one was in close proximity to our main reason for going but I was concerned with their reviews. We are grateful that we still booked here because this hotel was wonderful to us. First, the rates were extremely reasonable and we felt we got what we paid for. Second, our flights there were a wreck and we got in 3 hours later than we had planned. The front desk staff still greeted us kindly and gave us all the info we needed. When we got into our room, we knew there were renovations happening and it did smell a little musty but we were so grateful for a bed we turned on the fan and knocked out. While there, they were renovating the breakfast section so they only had grab and go items but that worked for us. We were hoping for a late checkout and due to the smaller hotel, they weren't sure they'd be able to accommodate that. Come Sunday our checkout day, KENYA WAS MVP. She made sure we got a later checkout, checked in on us and was the exact definition of a perfect front desk person. Hotel details: *King size room was spacious and the bathroom was nice *Parking is free and around the property and there was plenty of parking everytime we came and left *Easily accessible hotel and a lot around it - we had fun exploring! read more

Hotel was clean, room comfortable and spacious(but they put us in an accessible room so not sure of size of regular rooms.) Breakfast good. Location on frontage road but noise didn't bother us. Decent hotel, ok price. read more

Hampton Inn & Suites Mansfield - Accessible bathroom - Hotels Near Me - Mansfield, Texas

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Kenya at the Front Desk showed such courtesy to us and exhibited determination and fortitude working through our reservations that had been canceled by booking.com. She asked us to have a seat and enjoy breakfast while we waited. She soon presented us with our keys and remained her cheerful self through the transaction. I love the Hilton Hinors program. The Hampton Inn and Suites Mansfield is a great example of a Hilton property. read more

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-I feel played I booked this hotel weeks prior and had no idea it was undergoing renovations. -Plus I was put in a room right next to the plastic/renovation end so I felt very industrial. -all halls, doors, flooring outside of the lobby is tired and best up. +Beds were very comfortable -The elevator is scary. It shakes. It's slow. It makes concerning noises. We would've taken the stairs but was on crutches. +The ac in the room is cold and drowns out noise well -The ac- even when put on continuous fan - shuts off and on making for a restless night between being woken up with the noises and having an ever changing temp -The lighting is very white light and burnsy Regina's -The new vanities are very high. Too high. -Our toilet leaked -The unit door didn't seem to close well. I checked it several times but it seemed to be warped or poorly fit to the frame +while we had a fridge in the room; it was awkwardly placed in the hall I wish I wouldve stayed elsewhere. read more

Dirty rooms, apathetic inattentive staff and be assured they will mess-up your reservation. Management will be absolutely unresponsive to health and hygiene concerns. Dirty bathroom feces and urine. Bed looked as if it had not been stripped or washed. Did not think that hotels cold still get away with this kind of management neglect. Avoid this place! read more

BEWARE BED BUGS!! We drove 4 hours from Houston for a basketball tournament, set up, left our rooms, and came back after a long night just to find two women in the lobby requesting a refund because of bedbugs. One of the women had REPULSIVE pictures of a bed bug that her daughter had to kill before finding MORE!!!! If there is anything i do on this app, it will be TELLING ANYONE WHO NEEDS IT... DO NOT COME HERE!!!!! We were not even able to sleep one night before hearing this MORTIFYING information. The front desk worker handled us with patience considering the frantic situation. If i could give this place a zero i would. IF YOU DONT WANT BED BUGS, AVOID THIS PLACE AT ALL COSTS read more

Smells like weed, And absolutely the hardest beds in texas!!! I mean might as well sleep on the floor!

My husband's truck was stolen from their parking lot. The main manager was not there on lot to show the camera to my husband or the police the footage. I'm not really sure if the cameras actually work but not worth the stay. Not a safe place to park your nice expensive truck even though it has a bunch of businesses around. The inside is very out dated, lobby had no ac, bunch of floor fans all over the place. Honestly I don't know how this place is even running!! Be cautious on this place- it's not worth the headache. read more

Disappointed for a Hilton. We were placed in the hall undergoing renovations, so it didn't look great and we had to smell paint. Our key worked for our room but not for the external rear door. Management needs the contractor that is doing the upgrades to do a QC on their work because the paint job looked sloppy. The bathroom vanity is WAY TOO TALL. Kids couldn't wash hands or brush teeth. It was tall for me as an adult. The bed and pillows were comfortable. The A/C was not great. It was too hot and we couldn't get it to bring the room down to a good sleeping temperature. Breakfast is decent and the lady that was running that was super nice and made sure everyone had food before closing up shop. The pool was fine, except no towels out there and mosquitoes were an issue. Now I'm reading about bed bugs being there not long ago and have anxiety. read more

The Hampton Inn & Suites Mansfield does not deserve such a low overall review. I looked at some of the other reviews and there's a good dose of silly rants. The hotel isn't perfect, but I wouldn't avoid. The good: -You get the typical Hilton perks. The massage soap bars win me over every time, as the rest of their Neutrogena bath products -The free coffee is legit. And strong. The rest of the breakfast isn't bad either. The eggs were pretty fresh, and there was plenty of fruit. -The bed in this particular hotel was probably the second comfiest hotel bed I've ever slept on. -The room is very clean. SO important - The staff was so nice and accommodating The bad: -Our door was broken. We had to use a lot of muscle grease to open it. They even tried to saw it down a bit, but that didn't really work. -The gym only had three pieces of cardio equipment and one was broken. That's a problem if you need a quick workout. Thankfully the outdoor pool was big enough for laps and empty at 7am in a Sunday. -The shower pressure was weak. And you needed to find the sweet spot to make it work in general. -There was a disparity in the rooms. Our king size room had shower doors. My friend's suite had currents. We win. -They couldn't find one blanket for my cold friend in the middle of the night Overall, the pros outweigh the cons. I'd have no trouble staying at this hotel again. read more

Hampton Inn & Suites Mansfield - Suite - Hotels Near Me - Mansfield, Texas

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We drove three hours from Abilene, TX to Mansfield and had to wait thirty-nine minutes past check in because they were unable to get rooms clean for arriving guests. The staff was nice and apologized for the extended wait to to check into the hotel. After we were able to check in, we went to the room in an elevator that was very slow and smelled strange. The carpet in the hotel was extremely dirty and stained which added to the bad smell throughout all areas. The refrigerator in the room didn't work and would not stay cold as I had medication that required refrigeration. I spoke to the front desk who said that maintenance would not be available until the following day. Luckily there was an ice machine and I packed my medication in ice which wasn't ideal but I made it work. Maintenance did put another refrigerator in my room the following day. The bathroom shower was moldy and smelled as well. When I asked for a pillow for the sofa sleeper I was told all extra pillows were in use; however, after a few minutes a pillow was located and brought to our room. I will never stay at a Hampton Inn again because of this horrible experience. Just because a hotel is under renovation doesn't mean guests should be subjected to such subpar conditions. I paid almost $800 for a three night stay that was miserable. The hotel does not meet the standards of a Hilton property and the level of deceit about the condition of this property is deplorable. Aside from the renovations, I wasted my money on a hotel that should be gutted and built back from the ground up. There were other issues that I choose not to include in this review because I just want to put this horrible experience behind me. read more

I stayed at this hotel when it was new...it's not that old mind you, but the furniture in my room was sticky as if the finish was coming off..nightstand in particular. Housekeeping never serviced my room and I was told sorry when I mentioned it. It was annoying because I left st 11AM until 7PM and they had plenty of time to have gone in. I stayed two nights. The lobby has coffee all day and tea, the breakfast was good and the area clean. The only complaint was my room, not the common areas. The both mattresses were sliding around on their frames and the bathroom could use a little work. There was a picture in the bathroom with black mold growing under the glass. I don't know how housekeeping can ignore these things. I'm a Hilton Honors member so I typically like Hampton. They do have good hot chocolate chip cookies in the evenings at this location. read more

Hampton Inn & Suites Mansfield - Hotels Near Me - Mansfield, Texas

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WORST CUSTOMER SERVICE EVER. 1. Breakfast is complimentary right? The lady that works in the kitchen must not know that. I got a plate half of scrambled eggs and about 6-7 strips of bacon. I guess she thought it was for myself but I was bringing it upstairs to SHARE AMONG 4 PEOPLE... As I was picking up one more strip of bacon, she snatches the lid out of my hands and the bacon goes flying on the floor. I was slightly shook, but I let it go. As I was walking away, she had the audacity to tell another guest "PEOPLE ACT LIKE THERE ISN'T OTHER PEOPLE COMING". Lady, its bacon. relax. 2. asked for room service, never got it. read more

Hampton Inn & Suites Mansfield - is this too much for 4 people? but wait isn't it complimentary anyways? lady must not like cooking bacon - Hotels Near Me - Mansfield, Texas

This hotel has the worst customer service I have ever experienced at any Hilton hotel. I am a Diamond member and stay at nearly 100 Hiltons each year across the country and this by far was one of the worst. I requested daily cleaning and the beds looked like a 5 year old made them. I also requested bath towels, since all of ours had been used and was told that they had none and they would do laundry the next day. read more

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We travel lot so we tend to stay at Hamptons because they're reasonably priced and usually up to standard. This is one of the lowest maintained Hamptons we've stayed in. The rooms have an awful smell. Dirt and scuff marks everywhere. Don't bother trying to sit in the lounge area because the furniture is gross and stained. The doors are extreme loud and you hear everyone one of them open and close next to you, I was kept up throughout the night because apparently the neighbors were in and out all night, not their fault, there is just no sound proofing. Went to breakfast a after a not so great night of sleep. There were no plates, no cups, no one really tending to the area. I think the kicker was going to get coffee and no decaf, I ask nicely if they'll put it out and they don't serve decaf. I can't have too much caffeine so I drink decaf and was super disappointed in not having coffee today. All in all I wouldn't stay at this location again. Oh and on the second day they closed breakfast over 10 mins early without any notice so that was fun. I get it's complimentary, however don't offer it as a perk of staying if it's not going to be served. If you do stay here about 100ft alway is Jay Jay Cafe with good food and service. read more

Hampton Inn & Suites Mansfield - Hotels Near Me - Mansfield, Texas

There was no bar soap and dispenser did not work in shower. I am a diamond member with Hilton and could not believe how dumpy hotel this was for the rate. read more

I've stayed at many Hampton Inns, but this is one of few with very hard beds & uncomfortable pillows. Yes, it was clean, but what is cleanliness without comfort?? Sleep is very important to me. I have back problems as is, so I left in worse shape than I came. The hard beds aren't fit for anyone in my opinion. I am in such pain checking out. I was charged too much to not sleep well & leave in so much pain. I will not be coming back here!!! Stay elsewhere!!! read more

Do not accommodate you. I asked to rebook after canceling but would not even consider it. Bad customer service.

I would give this place zero stars if I could. They have absolutely the worst customer service. I have never been treated with such unprofessionalism. I booked a room for my son's baseball tournament. The tournament was moved to another city at the last minute. The hotel will Not refund our money or allow us to book a room in the new city. I will tell everyone I know to never stay at a Hampton Inn nor will I ever stay at one. There is even a Facebook page devoted to this Hampton Inn. Apparently they also have bed bugs. https://m.facebook.com/hamptoninnmansfield?ref=content_filter read more

Location, Clean & Friendly We were just passing through and it was time for us to stop for the night. Had a good restful night. Hotel location is easy access off/on Hwy 287 and several restaurants are nearby. Reception was friendly and efficient so no problem. Room was clean and comfortable. Parking was plentiful and well lighted. Would definitely recommend staying here. We will if back in area. read more

The Rooms was alright they have free breakfast but they have this maneger sshe had a very nasty attitude her name begins with A but I cant remember her name but shes a short black young girl with Braids please avoid her at all costs She has very bad customer skills I will never go back there while she there sign passed off Ron read more

In a nice location. Clean .. Friendly and affordable. Used points and lowest points I've ever used for a Hampton. read more

Hampton Inn & Suites Mansfield - Cozy Hampton is the most inexpensive points I have ever used for a Hampton...impressed. - Hotels Near Me - Mansfield, Texas

Decent facility with easy interstate access. The front desk staff was nice and helpful. Our room was spacious and clean. The beds were super comfortable typical of Hampton Inns. The free breakfast is always a huge hit with the fam - its so nice to be able to let older kids or adults go on their own and be able to get ready at your own pace. Be sure to park in designated offices as the side lot belongs to another business that does not allow hotel parking, but there is plenty of hotel parking available. Very reliable hotel chain. read more

My stay was initially good. The front desk attendants were prompt & professional. I did mentioned to the front desk upon checking out, the vents in the room , restroom were very filthy. While the rest of the room seemed well cleaned, that vent was very obvious and very noticeable. I received an email from the gm expressing his concern. He said since my stay wasn't positive, they would comp the room or credit enough points for a free night stay. I opted for the points. Didn't happen. After a couple of emails, I told them to not bother. I won't be returning. It's not about the points, it's about integrity. Follow up with what you say you will do. read more

let me just say I drove from California 2/24 got here around 10pm Thursday night was tired as heck! just walked in and the front personnel were very nice gave me a room and when I got up to my room, I FELT LIKE A PRINCESS! very clean room on the top floor I felt safe, they have Neutrogena products. although I brought my own I used them, lol I have stayed in nice Hotels from The Ritz in Half Moon Bay to Sheraton in Maui and this room was GREAT! I will stay at Hampton Inn & Suites in the future I do recommend this to friends. Oh! and my bed was so comfy...I did not want to wake up. P.S they have complimentary breakfast. read more

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When we arrived to the hotel it took us 30 minutes to leave the lobby because the receptionist seemed to not understand we wanted all of the rooms on the same card. She asked us three times. When we got to our room the door was open. When we walked in there was coffee on the floor, tissue paper on the end table, beds were not made and sheets weren't changed. The manager talked down to the cleaning ladies in front of me which seemed unprofessional. The room they downgraded us to had sticky notes telling us the sheets were clean for our arrival. I probably haven't given them much time to redeem themselves but as we all know, first impressions are everything. read more

Hampton Inn & Suites Mansfield - "Duvet covers and sheets are clean for your arrival." At least they got this room taken care of. - Hotels Near Me - Mansfield, Texas

What is going on with Hilton properties lately. For the last two weeks I have had nothing but problems. I have spent about 200 nights a year at Hilton properties the last 10 years. Lately, nothing but problems. Tonight at the Hampton Inn in Mansfield, TX. Check out the window sheers. I was not traveling with a tiger, cat, scissors or trying to get out of my second floor room. This is in room 204. No one has noticed this?!! Really, these need to be replaced. read more

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Clean and nice hotel room but TERRIBLE customer service! My husband, 8 month old, and myself had to stay there because a car ran into our home and this was the closest option to home the insurance company provided. Because the insurance was paying for it we did not have to pay anything however we needed to put a credit card on file. After 1 week of being there our credit card was charged THREE times and the amount totaled to almost $3,000!!!! We kept trying to get in touch with the general manger but he's nearly impossible to get a hold of and we kept getting told he would call us but NEVER did! We finally got the money back into our account after over a week. He said he would give us points on our Hilton Rewards for the inconvenience, 3 weeks later and still NO POINTS on our card! I have called and have been told he would call me back and still nothing. Oh and to add to the terrible customer service provided by the general manager, the night we went to the front desk to tell them about the charges to our account, we waited 30 minutes because no one was at the desk. read more

This hotel is fantastic. Having stayed at countless Hilton hotels throughout my career this property and more importantly it's people are over the top consistently providing excellent customer service. I read the other reviews re not having this and having this. Its a Hampton Inn the entry point in the Hilton chain. If you so desire and require those amenities than this property is not a good fit. If your looking for an excellent well cleaned room with fresh linens and a team of professionals doing everything in their power to please, then this is your hotel. If you've stayed in the past and this property didn't exceed your expectations then I challenge you to return and give it another try. Safe Travels read more

I wanted to express my appreciation for the superior service I received during my stay @ Hampton Inn Mansfield. The entire staff was great, including the general manager. I would especially like to thank Mr. Lendsay and Ms. Simone, they were very helpful and made me and my family welcomed. The Hilton brand hotels are my hotels of choice when I travel! Thank you!! The hotel was nice, comfortable and clean. read more

The room was nice but they did not have the rooms that our coach had confirmed with Carter. We had 10 rooms blocked and they only had rooms for the parent. So our parent were stuck at the Hampton and our team had to go find rooms at a different hotel. It is obvious that they could care less about their customers. The sales person Ariel does not return phone calls to address the issue and I even was directed to her voicemail by the front desk. We will never stay there again. It is a gamble if you will have a room that you reserved. read more

Got put on the first floor. The problem with the first floor is that the blinds don't close so anyone walking by can see through the translucent white blinds directly into the room. They have other blinds but those are only for decoration and can't cover the window. Otherwise, the room was big and comfortable. Internet worked extremely well unlike at the Fairfield Inn next door. Breakfast is the same as in every Hampton Inn. Would prefer if they had greek yogurt like at the Fairfield Inn but that's just nitpicking. If I ever come back, I'll stay here again. read more

This place is great if you don't want any extras. No mini fridge, no microwave, no roll a way beds, no Jacuzzi, everything we needed was not offered at this hotel. We asked for late checkout ,(as a Diamond member this is automatic yes)at this hotel its a NO. The rooms are clean, beds are comfortable and the staff was friendly, breakfast was Ok. This hotel Just did not work well for us this time. read more

I booked a room for my 18-year-old daughter on her way to college. In the "Special Requests" field, I asked the front desk to put a note on her bed with a cute cat and a message from dad. They delivered! And my daughter says the place is nice -- as I expect from a Hampton Inn. read more

Actually we didn't TELL her we were parking there, we asked for permission to park there & the woman at the front desk said "yes go ahead"... If there was a better option for us, your employee at the front desk should have suggested that. Never did she say "park at your own risk". I understand she's covering hers as well as the companies tail on this whole situation... Our word against yours.. Suggestion for Hampton, have a parking lot that can actually fit the number of guest staying at your hotel. Also, if your reading this... Guest go ahead and take the towing ticket from the doctors office next door... It's a lot cheaper. read more

As a Hilton Honor Member, I must say this is the worst Hampton Inn ever. We were in Mansfield for a basketball tournament over the weekend and naturally I made reservations for a place I can get points at. Let's being with the website showing that there is a picture showing a hot tub (there is no hot tub!), which was really disappointing since this is one of the reason why I booked there. Even with no hot tub, we let it pass and tried to enjoy the stay there. Later in the evening I went downstairs to buy some snacks. I have never seen such a limited choice in my life! I had the choice of Nutter Butter, Doritos, or Kit Kat bars. That's it! To make matters worse is they just spread all the choices out in the cubicles to make it look like they have a lot of choices or to fill up space. Oh, let's not forget that their drink cooler was broken and they had to dig in an ice chest to find my soda. Normally, I wouldn't make a big deal, but when I told the staff about the false advertising and the poor selection of snacks, they pretty much told me to F-off. Please, if you are traveling through Mansfield, TX- avoid this Hampton Inn. It is the worst I have been to and I have been to them all across the country. You will thank me later. If you decide to stay- don't be mad when you are disappointed because I told you so! read more

Wood frame construction. You can hear hear every step someone takes above you If the is a heavy walker you can even get a vibration. Get a room on the third floor. Other than that its a nicely run hotel. read more

My husband and I stayed here for one night. The staff is very friendly. From the helpful lady who checked us in to the cheerful lady who managed the Continental breakfast, the hotel workers seemed to enjoy their job which is fabulous. We stayed in a room with a king sized bed and it was pretty clean. The wall had some scuffs and splatters of something and the furniture had some nicks and dents. The curtains blocked out most of the light pollution from businesses nearby. The bathroom had plenty of towels and looked very clean. The big negative I have is about the noise. Even with the loud air conditioner, the noise from other guests flushing toilets, walking around, or opening and closing doors woke me up quite a bit. All in all, I would recommend this hotel on the basis of the pretty good cleanliness and the friendliness of the staff, but bring some earplugs. read more