Super clean. Moderately friendly. Easily accessible. Narrow rooms with thick mattresses and TVs. Heaped hot breakfasts, fruits, cereals and coffee galore. Fresh tasting juice. Vacuumed carpets. Way too over-booked: people squeeze into elevator like sardines. Good bang for your buck! Rebel view: 4 read more

Someone at the desk of the Hampton inn on Richmond road in Williamsburg, VA. took it upon themselves to save my credit card info after I used it to make an $11 purchase for kids I babysat. They used my card for a $116.50 purchase that I did NOT authorize. I specifically told her not to charge more than the $11... I called them and they refused to refund the money and will not delete my card info from the system. The lady kept hanging up on me and was very rude. This was not the first time the lady was rude. I was not even staying there. Stay away from this hotel! Hopefully that lady is fired. read more

This is a very nice hotel. The lobby has two gas fireplaces which make it feel welcoming. It has a free hot breakfast which included scrambled eggs, sausage patties, "mini-omelettes" and sausage links in addition to the usual menu. The staff I dealt with were friendly and professional. The room was nice, however, there were no towel racks in the bathroom. In addition, there was no exhaust fan which caused the bathroom to steam up when taking a shower. Pet friendly. read more

Hampton Inn & Suites Williamsburg-Richmond Rd - Stormy enjoying the room. - Hotels Near Me - Williamsburg, Virginia

Location is convenient and Teresa at the front desk was helpful. I received a welcome bag for being a Hilton Rewards member. The rooms are nice. Everything looks clean and tidy. The beds are comfy and I like the white linens, including the bedspread. They also have large, maybe 24 oz sized bottles of hand soap, lotion, and shampoo etc. I'm sure this cuts down on waste. Kudos. I would definitely come back to this hotel and recommend it to others. read more

Standard, comfortable rooms, which are mostly (but not entirely) clean. The breakfast buffet deserves five stars for varying the options rather than serving the same stuff every day, plus the breakfast staff were constantly cleaning, smiling, etc. On the other hand, the front desk staff -- no matter who was there -- was consistently unfriendly. They appeared bitter about working there. Because of the horrible desk staff -- no one needs that at a motel -- you're better off staying elsewhere. read more

My husband and I stayed here for two nights and we enjoyed it. The room was clean, the shower was low on body wash, shampoo and conditioner but overall the room was great! The staff was friendly. I recommend staying at this hotel. It's a little farther away from Colonial Williamsburg but it's also cheaper. read more

(First a disclaimer about the area. There are three Hampton locations in Williamsburg proper so make you're dropping your review in the correct slot.) If you're going to CW this Hampton location is the "furthest" away from the visitors center/historic area. I'm hurting my phalanges by air quoting the use of the word furthest because none of the three Hampton locations are in the least bit far. In principle if you're hard core you could walk from the other two Hamptons and this one is less than three miles away which equals a simple seven or eight minute drive. The hotel itself is on the older side. I think I saw a placard in the lobby mentioning 1997 for an opening year. While there are some differences when comparing the size of things like the Suite Shop by the front desk or the breakfast area which are a little smaller than a newer Hampton, this place is more than good enough. Very nice touch as soon as you walk in by keeping the coffee, hot water, hot chocolate and hot cider going during regular check in hours. Excellent idea to offer and promote things like that. I'm also a brochure rack whore and the one that is near the 1st floor elevator took my breath away to say the least (swoon!). The breakfast was standard Hampton stuff. While it would have been nice to have a different hot offering than the back to back egg/sausage days it's all because hell, it's free anyway. If you don't dig what they're offering there are fifty pancake houses in town and the hotel is located in the chain retail/restaurant hell area of Williamsburg so choices are more than present. Lots of parking. No strange smells. Great location. I would stay here again no problem. read more

This hotel is in a very convenient location! We were upgraded to a suite upon our arrival so that was great. Coffee and tea available 24 hours in the lobby which makes it even more convenient for morning coffee and evening tea. Didn't really explore the other amenities like the gym or pool. The staff was friendly and the housekeepers spoke when passing by. The rooms are spacious for a family, full kitchen, and a pull out couch. BUT the room we had STINKS like musty - mold - stale- wet - just yuck as soon as we walked in!! We complained to the front desk and they said they will change the filter and add an ionizer but it didn't help. We closed the bedroom door to keep the smell from the living room out but I woke up with the worse sinus headache. It was the worst hotel experience ever. The carpet and couch was just dirty and nasty. I just don't understand why hotels don't clean the carpets and couches. To add to my lovely stay, the shower head was also dysfunctional and the water never got hot. So there wasn't any nice hot shower. Nonetheless, I would NEVER stay here due to these experience, so God bless anyone who does. read more

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There was a big roach in one of the rooms our group stayed in. Their drink machines were always broken. Nice shower.

Stayed here on our way to Norfolk. This location is on Richmond Rd close to outlet shopping and restaurants. We were greeted by a pleasant host and quickly checked it. They have comp beverages in the front desk area (coffee, tea, flavored water) and snacks (chocolate cookies were yummy and still warm!). We were given a room on the first floor. After my mandatory bed check, the room was clean, smelled fresh and also included a microwave and mini fridge. Although it was close to the vending area, we were not disturbed by folks getting ice during the night, but you could hear them loading their coolers as the morning came, but we were woke by then. This hotel has the standard free breakfast with make your own waffles, eggs (scrambled and hard-bolied), sausage, hot oatmeal, fruit salad, cold cereal, assorted bread and pastries and fruit juices. As with other Hampton Inn properties, the menu probably changes regularly. They also have an indoor pool area, which is open from 8am-10pm. Parking is free and you need a registered key card to access the pool and all other entrances except the front. All in all a great hotel located in the greater Williamsburg area. read more

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We stayed here for 3 nights to visit Colonial Williamsburg and the area. Not a bad hotel with lots of shops and restaurants nearby. The breakfast bar was cancelled due to COVID. We had a suite with a king bed. The bed was terribly uncomfortable and the pillows flat. The pull-out in the sofa was more comfortable...lol. Anywhere else I have stayed, a king bed has either 2 long pillows and 2 standard ones but this one had 4 standard pillows. I think it needed at least 6 standard pillows as there was a big gap. The layout was decent. I am not a fan of electrical outlets wired to switches as we had to move stuff like a clock and others around so we can have our cell phone chargers at the bedside. On a personal note, I did like the big shower and the bedside mirrors on the closet doors for some fun later on ;) read more

Hampton Inn & Suites Williamsburg-Richmond Rd - Mirrors on closet doors - Hotels Near Me - Williamsburg, Virginia

If I could I would give a -10 !!! We had to cancel unfortunately last minute because of a severe ice storm closing roads and trees blocking our driveway. THE RUDE MANAGER stated i should have looked at the weather and canceled the night before!!! She refused a refund! I actually had checked the weather for our area and Williamsburg all week and weather report said 36 and rain, NOT ICE AND TREES DOWN!!!! I have contacted corporate and hope the evil witch of a manager is FIRED!!! read more

Yes look closer that's a BUGGER and there's 3 of them in the bathroom the door the wall and the glass all dirty. I'm tired of cleaning hotel rooms for house keeping that are putting on their room that the room ots disinfected but it not, windows dusty. Glass door have kids hand prints bathroom has hair . Management said if we want to move room but really I just waste 20 Clorox wipes and bleach cleaning this room ... till I got to the bathroom saw this I'm like nah nah I'm not picking buggers. Sorry , nice old rooms but cleanliness not excellent. Im afraid to look under the bed !! Beds are nice , big counter microwave but fridge it's not closing that well . It's of to just go and get out but for this to be a suit I'm upset. read more

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We have been diamond members for years, and this is the first time we've stayed at a Hilton property where we felt harassed by the cleaner to leave by noon. She said,' it' s noon.' Yes, I know I said, just give us five minutes, but she kept knocking on our door every two minutes (that's twice in five minutes!). At one point a male cleaner working with her BANGED on our door. Extremely rude. read more

While we have stayed at this hotel In the past (and agree with the comments about the musty smell but otherwise had a good enough experience), we will never stay here again in the future. We had reservations this past weekend as long time, loyal Hilton Honors members, but had a rare situation arise on the day of our reservation that was related to an error in the military service member admission tickets to Busch Gardens. I explained to the front desk manager that we were a military family with nearby military friends joining us for the day but did not notice the blackout date on our tickets until we were supposed to leave to come to the hotel. We requested an exception to policy of 48 hour cancellation and REBOOKING for the following weekend. (We were not just manufacturing a crisis to get out of the reservation as the front desk manager implied to me as she condescendingly called me "Sweetheart" and told me that if we had had a death in the family then she would have made an exception. What a lovely thing to say to a wife and mom of military service members.) She refused to make an exception "because we cannot just cancel every time you have a crisis or Busch Gardens is sold out." I tried to explain the situation once agin but she just kept telling me how she would "move heaven and earth for you Sweetheart if you had a death in the family" but...blah blah blah. She suggested I call Hilton Honors and they would contact her if they wanted her to cancel for us. I asked for the hotel manager whom she said would be in on Monday and who would "back me up 100%." (I did call him today to explain but also relate how I felt as she spoke to me. Basically he did back her up 100% except saying he will speak to her to be sure another guest is not spoken to the way I was.) I did call Hilton Honors as did my husband. Neither of us could get a representative on the phone based in the USA. The rep I spoke to in the Philippines DID CALL THE HOTEL front desk manager ask to ask if they would make an exception after she saw how long we have been Hilton Honors members (even have the credit card) and that we do not cancel same day as regular practice as this hotel manager implied. The same front desk manager also refused HHonors request to allow us to cancel and rebook. Long story but...end result, we ARE GOING to enjoy our gracious complimentary tickets to Busch Gardens this weekend from a company who Knows how to treat veterans and active duty soldiers and their families...and we ARE staying at a HILTON hotel, but rest assured it will not be, nor ever again be, this one. read more

Stayed here over Thanksgiving weekend. A very convenient location. Easy access to Historic Williamsburg, Jamestown, and Williamsburg Winery. Rooms have been updated and are very pleasant. My first impression was how clean everything was. Great big shout out to the Hospitality Staff!!! Room had pleasant smell and crisp linens. I couldn't even find a speck of dust in our room. It is evident everywhere that they take their job very seriously and care that their guests have comfortable experience. Big thank you to the Hospitality Staff!! read more

Receptionist was very sweet and welcoming. Comfortable beds and free breakfast. People were very helpful and gave us extra towels when we asked. read more

My family and I stayed at the Hampton Inn on Richmond Rd. for two nights recently on our way to the Outer Banks. We stayed in the queen room with a kitchenette. The two rooms fit 5 adults and two small pets comfortably. The rooms were clean and the beds were comfy. The staff was very friendly and accommodating. We needed a few extra things and they were more than happy to help out. The cleaning staff was very thorough and professional as well. The breakfast was very good with a decent selection of cold and warm foods. This hotel is conveniently located. There is a nice selection of restaurants and stores nearby. My daughters went to the outlet mall which is only a few minutes away. We also went to Colonial Williamsburg in the morning then Busch Gardens in the afternoon. Both were just a short drive away. I highly recommend this hotel for the price, convenient location, breakfast and cleanliness. read more

Stayed here for a visit to Busch Gardens and Food for Thought. Super clean (no dirt, bugs, issues to report at all) and newly renovated room (336) was small but nice. Only complaint was mini fridge buzzed and hummed all night - louder then most mini fridges. Would have benefited from a door to enclose it but even that - appeared to be a maintenance / tune up issue with the fridge. Staff very nice and welcoming. Breakfast average for Hampton Inns. Staff addressed my issue by agreeing to service fridge at check out. Would stay here again. read more

Family friendly, great location--near Busch Gardens, great food. It was convenient to buy tickets for Busch Gardens at the hotel plus you get a discount! We also enjoyed the pool. Lots of parking and amenities in the room. Grocery store down the road and near outlets and historic sites. We'll be back! read more

Just got here prime location very clean everyone seems really nice read more

Hampton Inn & Suites Williamsburg-Richmond Rd - Hotels Near Me - Williamsburg, Virginia

Great location! Not far drive from Busch Gardens, Water Park, outlets, Historic sites and tons of restaurants. Very clean all over the hotel. Indoor pool was great for the kids and spouse loved the gym. Room was quiet and very clean. Breakfast buffet always had something warm(eggs, sausage, omelets) that varies by day. Also homemade oatmeal with fixins if you want. Tried to stay an extra night but fully booked :( Desk rep really made an effort to help and despite not being able to, we hope to return to them next year! read more

Hannah at the front desk was very friendly and made us feel comfortable at the hotel. The room was great the beds were great the pillows were great and a nice location near to every restaurant. read more

Complete dump! Scary bathtub! Moldy! The bathtub...yes, bathtub, not shower...is not only MOLDY, but it is a huge jacuzzi tub that has brown jets (gross) and you need to clear a nearly 1.5' wide mini-wall just to get in/out of it. It's extremely dangerous. Lumpy duvet. Smelly extra blanket. Stay away! read more

This is a great Hampton Inn. We splurged for a suite and it's perfect for a family of 4 to 6/7. We have been treated so well here. We are staying seven nights and this is our first family vacation since our honeymoon doing half days all week at Busch Gardens. The road noise does keep us up at night, but that is the only negative we have. Great staff! We left our glass water bottles in the freezer on accident and called from BGs and they took them out for us. We would gladly return in the future. read more

Yuck! When we arrived at 3:30, even though check-in is at 3:00, we were told our room wasn't ready yet, so they had to move us to a room that was already reserved for someone else that hadn't arrived yet ( hope they didn't have to wait because of us). The room is small and the bathroom counter looks like they hacked it up to allow for the plumbing. We stayed for two nights and our room had not been clean at 3:00 the next day, so we had no clean towels. When I asked for them at the front desk, it was explained to me they hadn't gotten to our room yet, but in a tone that suggested I was an idiot for asking. If check-outs are at 11 and check-ins are at 3, this shouldn't have been an issue. Also, the shower is VERY slow to drain, so you get the joy of standing in your own filth while showering. Never again! read more

Hotel smelled strange and wasn't as clean as I would prefer. Although, breakfast food selection was actually pretty good. I loved their waffle makers. However, I would not stay here again there's no need to when there are lots of good hotels nearby. read more

This hotel was recommended by friends. The staff was friendly and helpful. The hotel has a continental breakfast and is conveniently located.. I would give it 2 stars. The rooms are dark and needed a serious update. Our room overlooked a rooftop with an air-conditioning unit atop. The rooms are tired and dated and the beds leave much to be desired. I would not recommend this hotel, no offense to the staff who were lovely. read more

The first year we stayed there my husband got stuck in the elevator. But I had no idea where he was at they never called the room. I went to go find him got in the car and just then I hear a firetruck zooming to the hotel. They came in and got him out . Then the hotel said they thought it was kids playing. The 2nd time we went the power went out. Their were people that were disabled that they won't get down and we're told to wait for it to come back on. I wont stay their if I were you read more

This was nice hotel. Close to Everything. Walking distance to Red Lobster, Olive Garden and Chop House. Plenty of parking. It was clean but beginning to show age. It needed some exterior painting and landscape mulch. Inside it was clean and well maintained. Staff were all very friendly. You were treated with fresh citrus water or an afternoon freshly baked cookie. Plenty of luggage carts to use. Free breakfast offered a nice selection of fruits to waffles. It was nice to have a free healthy start before the higher price restaurants get you later in the day! I would stay here again! read more

This was the first stay at this hotel for the wife and I. We normally stay at Hampton Inns when we travel due to their consistent quality and good value. The room was clean and the check in process painless. The staff were polite. But there were two major issues with this hotel. First, the shower. Our room and a combination shower and jacuzzi. Nice, right? Wrong! The tub is a good eight inches from the ledge and is very high up making getting into that tub a laborious process. Further, the tub bottom had nothing to grip your feet resulting in the feeling of being on a slip and slide. The other problem was the toilet seat. It was attached so poorly that it was a good two inches too far to the one side resulting in one sitting practically in the toilet bowl edge rather than fully on the seat. I'm still a Hampton Inn guy, but I doubt I'll stay at this one when there is another one just a mile or two from here. read more

The hotel was clean and newly renovated. The staff was OK but the atmosphere was disappointing. I stay in lots of hotels and maybe 150 a night is a lot for a room but I thought it was cheap. The people staying at this hotel I guess thought it was a lot because they were snobs. One lady wouldn't get on the elevator with my wife saying she likes to ride alone, uh. We also for the first time ever received two noise complaints from someone one time after only arriving in our room for two minuets. We were not that loud we were playing game with our kids, the second time I had to tell the desk clerk to go away that this was absurd and not to bother me anymore we spent the rest of our two nights walking on pins and needles. Then lying in bed reading I heard the room next to me talking at a normal tone and I could here every word they were saying so the door separating our rooms was horrible at blocking noise no wonder we had complaints. With so many choices to stay at here I say skip this one. read more

The entry way and breakfast area look new, but once you get off the elevator you will instantly notice how dated the facility is. This carries through to the rooms, or suite which I had. The rug and furniture was worn, the laminate floor in the bathroom area was uneven and needed replacing. This was definitely not the best example of a Hampton Inn. I stayed in five other Hampton Inns in VA and NC during my visit and this one was not up to par. The one on Capitol Landing Rd. in Williamsburg is a much better facility. read more

This brief explanation is about a problem that continued for more then 30 minutes in front of everyone in the lobby. While requesting assistance to sign on the WiFi, this rude person approached me and began to actually yell at me. I have never been treated so rudely. Whit other people in the lobby, she tried to belittle me by yelling across the lobby that "how can I expect to access the WiFi if my WiFi is not turned on. I wanted to craw in a hole. As a note it was turned on but the person at the front desk turned it off while trying to help me. As a new Hilton Honors member this really turned me off to Hampton Inns. When I said I was going to contact her manager she abruptly replied in a very loud voice, "I AM THE MANAGER". This lady should be fired. It is a shame that such a nice hotel would employ such a bad, poorly educated person. As a result of the incident and how upset I felt during my entire stay, I am giving this hotel a 2 rating to get everyone's attention. If they get ride of the night manager, this hotel could easily become a 5 star hotel. read more