This was our second stay here (first was in 2021). We enjoyed our first stay and were equally happy with our second visit. We were staying on a Friday-Sunday in April. We arrived around 6:30 PM to check in on a Friday and were promptly greeted. Desk attendant acknowledged my Platinum Status and was very friendly. We were given a room on the 1st floor. Room was a two queen bedroom suite with a sofa. Room was a fair size, one tv, bed was comfortable and everything appeared clean. Breakfast each morning was good. Eggs, hash browns, a meat or apples, waffles. A very good selection. Sunday there was a large group of students. Everything was pretty good. They have a game room present with an arcade. My youngest son spent almost an hour in here on 10.00. We used the pool which had a tepid temperature and the hot tub was so so. Location is outstanding. Short drive to Colonial Williamsburg or Busch Gardens. Plenty of restaurants and other businesses nearby. Only question is the color scheme, otherwise this is a perfect option in the area. I'd definitely consider staying here again. read more

Comfort Suites Williamsburg Historic Area - Front of hotel - Hotels Near Me - Williamsburg, Virginia

I have nothing bad to say about the hotel itself. The room was spacious and clean. The fitness center was perfect for what I needed it for (however it is worth noting that the equipment is limited and outdated if that is something you care about). The entire hotel seemed to be neat and tidy, however the reason for our less than pleasant experience was one of the (what appeared to be managers) at the front desk. The staff was amazing (with the exception of the one lady) and if she was no longer at the hotel I would definitely stay again. She was very dismissive and snappy, and had little to know customer service skills as she spoke over me and cut me off when asking a simple question. read more

Everything could be improved. The hotel staff is incompetent. I still have not seen any adjustment in the overcharges on credit cards. A/C broken , hallways hot and smelly. Decor cheap and tacky. read more

Ok so I DID say that you should not book Comfort Suites (see my review from concord) but this one is different, The room was actually clean, the lobby looked amazing, and the staff was nice. Idk if this is different management or something like that but this comfort suites is perfect would totally recommend! (except for ants in the bathroom) read more

Comfort Suites Williamsburg Historic Area - Hotels Near Me - Williamsburg, Virginia

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I booked a hotel about 10 minutes from this hotel and it was a terrible experience. I saw that Comfort Suites was about 10 minutes away and I called them to book a room. They actually had a suite to fit my family and I. Once I checked in with my family, it was so clean and a wonderful experience! Better than the hotel that I checked in prior. The suite that my family and I stayed in had 1 king bed, 2 queen beds, a divider between the rooms, 2 tvs, a fridge, microwave, full bathroom, sofa, and so much more. In the morning for breakfast, they have pancakes, cereal, danishes, muffins, bagels, bread, eggs, biscuits, yogurts, oatmeal, juices, coffee/tea, and so much more! The hospitality is so professional and great here! The staff is friendly and understanding. They welcome with open hearts! I am so glad that I found this hotel for my family and I to stay at! They accommodated us so well and if I do visit Williamsburg, VA, I will definitely come back to this hotel! If I can give more than 5 stars, I definitely would! Thanks for the service here! read more

It was very fancy and it looked very futuristic. As we went downstairs for breakfast the lady working in the area was really nice. She complimented my hair. But one of the bad things was even though it said comfort suites the bed wasn't as comfortable as my home one. read more

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Me and my family had a bad experience over this weekend first the pool which is a big deal when u have 3 kids and was expecting to go swimming the pool area was absolutely disgusting there were clumps of hair all in the pool, and when your watching them in the pool your eyes are absolutely burning from the chemicals so we didn't swim for the rest of the time. Then the room 203 was above the pool and it smelt like the pool area below bad and our eyes burning, we had no hot water to take showers, and the floors were not level and the draws did not stay closed on the dresser. The only thing worth the stay was the front desk they moved us to another room on the opposite side of the hotel where we had hot water and it didn't smell like chlorine and the rest of the stay is reasonable. But you spend so much money on a hotel room and it was so unpleasant read more

What a SCAM!! First the good: the room is excellent! Very clean, very welcoming. We booked the suite due to the shear size of our family, and I was pleasantly surprised by its size, layout, and comfort. Now the bad: We booked our stay through Hotels.com roughly a month in advance. On the day of our arrival we paid the rate plus taxes prior to arriving. Upon checking in, I was informed by the lady at the front desk that I needed to pay again. She claimed that she has not received any payment from us yet. I showed her the bank transaction where the payment was made, but she wouldn't be swayed. Despite informing her multiple times that we have already paid, she insisted that we needed to pay again and that in the morning the first payment would drop off from our account. Of all of the traveling that I have done, all of hotels and Bed & Breakfasts that I've stayed at, I have never once needed to pay twice for the same room. I will never, ever stay at another Comfort Inn. read more

Good location, reasonably priced, good customer service from everyone I dealt with. Rooms were very clean and spacious. For a 2.5 star hotel, very good. Pool and jacuzzi although we did. It take advantage this time, small fitness room, business center, and even a game room. Very family friendly! Hot breakfast with make your own waffles as well. I really can't complain about our stay. Everything was great. read more

Very nice hotel! Unique, modern decor and color palette throughout the lobby and common areas, and the room. Everything was meticulously clean! Our room was spacious and cozy. One of those rooms that make you say "wow" when you walk in. Loved the whirlpool tub and how it was situated in its own little space. The bed was comfortable and had the softest linens! Even the chairs at the table were soft and comfortable. Bathroom was spacious and had plenty of towels and toiletries stocked. The only thing I think it needed was an extra towel bar closer to the shower and an additional shelf inside the shower. The room was very quiet, we didn't hear any noise during our entire stay...none of the typical hallway noise, doors slamming, talking, etc. We had an issue with our mini fridge not working, which we brought to the attention of the front desk staff, and it was immediately replaced with another fridge. We were really impressed with our stay and the value, and will definitely return when visiting Williamsburg! read more

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The hotel is conveniently located by Busch Gardens. The room looked cleaned but it had odd strong smell. Maybe the carpet needs to be shampooed or the drapes washed, I don't know. I informed the front desk, he was gracious enough to visit the room immediately and bring a spray can bottle but he said he didn't smell anything. Unfortunately, they were fully booked and we were unable to change the room. When I visited the game room and the gym I understood why he could not smell it. It's because they both smelled terrible. The smell was even stronger. I mean it's a really aggressive smell. The room was advertised as 2 bedrooms however there is only 1 door that separate the king room from the 2 queens beds. The sofa bed was separated by a partition. The pool was cool. The kids enjoyed themselves. They serve breakfast but it's average. All the staff members that I encountered were all courteous. read more

What a gem of a hotel and a great deal. I was going to leave 5 stars based purely on our lovely visit...comfortable rooms, stylish lobby, and good breakfast. But then our young daughter left behind her favorite stuffie and they arranged to ship it for us. We are so thankful! read more

This hotel is the best I've stayed in! The staff is so nice, the rooms are HUGE!! Beds are really comfortable, they have boil your skin off hot water! The towels are a nicer quality and size then most. Everything is really clean and modern!! read more

Comfort Suites Williamsburg Historic Area - King Suite - Hotels Near Me - Williamsburg, Virginia

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When you first enter, the smell of chlorine is quite overwhelming. The elevator floor seemed constantly wet. Our room didn't have the Safety Seal on it and came with no hand soap, shampoo, conditioner or lotion like most places. The pillows were super flat so not very comfortable. The shower had hard water stains and mold in the crevices. The overall decor seemed run down and outdated. The continental breakfast was not good, limited options and not very good options either. They provided cinnamon rolls that only had instructions to bake with no available convection oven. The hotel was centrally located to our destinations so that was the only positive aspect of the this hotel for us. read more

So... a few things about this place: First: set your GPS to the Sleep Inn which is right next door. Otherwise you may end up at the other comfort inn around the corner which looked....less nice. Second- this hotel is *quiet* when we checked in, there were a few people and the (very very nice) staff. And we heard nothing. We had a view out the back of the hotel which was all green and lush and I thought to myself "how is no one here?" Well the next morning was a zoo. The breakfast options were the usual fare (maybe could be laid out a little better but that's my only complaint) but there were so many people. We had no idea. We heard not one door slam, nor stampeding child the entire night. And to that I say my hat is off to you Comfort Inn and Suites. I am only not rating the place 5 stars because 1) the other hotel guests (folks. Can you not wear your bathing suit to breakfast?) and also the decor is....very committed to burgundy/black/white/grey which is a little dreary. Oh! Also the room was huge! We had two queen beds and still had a lot (a lot a lot) of room. read more

The staff were polite and friendly. The complimentary breakfast was fresh, hot and stocked well. The issue is the room, especially how dark it is. The wallpaper is dark and gaudy. We had the drapes opened and lights on and it was just dreary. The rug is dark as well, I imagine to hide dirt but the rug felt dirty. We we walked into the room it had a sour smell and the peep hole in the door was surrounded with grime. The bathroom door was as well. The first night we asked for room service. The towels were replaced, the garbage bins were emptied but the bed was not touched. We originally thought maybe it's not done anymore ( things are all wonky after the pandemic ) but the next day, the bed was made. Parking is ample and safe. The hotel is close to Colonial Williamsburg. I would not stay here again. read more

Last minute reservations to the king/jacuzzi suite, so much fun! Clean, comfortable, quiet and loved it so much wanted to stay for a second night but it was already booked. We happily took a room down the hall with two queen beds and a sofa. Breakfast was great and the coffee was tasty too. Truly did not need creamer or sugar. The staff were kind and friendly. This stay was exceptional and I would stay here again. Didn't use them but there was a hot tub and heated pool, my kids would have loved it had they been there. read more

We had a great trip in June 2021. The hotel was clean and well-kept, and the staff was friendly. The hotel is close to a lot of restaurants as well as the historic areas of Williamsburg, Jamestown, and Yorktown. It's also just a bit over an hour from Virginia Beach. We will definitely stay here again! We enjoyed the small but comfortable pool and the very nice hot tub. My only complaint is that the scrambled eggs on the continental breakfast were very wet and kind of weird, but the rest of the breakfast offerings were good and switched daily! We stayed for 3 nights. read more

This brand new property is centrally located in restaurant row. There are many hotel choices in Williamsburg especially with the low occupancy rate in mid winter but this property really stands out among others we have visited. There is a breakfast buffet if you just want to venture downstairs after waking up; and a heated pool. There is no restaurant in the hotel. The decor is retro 70s but very subtle grey, black and red. I didn't like the red in the hall carpeting but the color scheme overall was quite retro yet modern. We had two beds in our room and our friends shared a room across the hall. There was corian everywhere even in the shower enclosure. The bed was wonderful but I deducted one star for the low thread count sheets and hotel 1888 standard towels. With all the money thrown at this hotel fluffy towels and a high thread count would have been appreciated. Rates were on sale at $89.95 per night. Parking was shared with another hotel but was adequate each night. read more

NOTE: This used to be the Days Inn but changed name about six months ago. I stayed here in 2014 and 2015 under the Days Inn brand. Really nice hotel at a good price. Interesting interior and theme carries throughout facility...a very modern decor, IKEA like but upscale and the look is both comfortable and attractive. Rooms are logically designed, neat and use of modern future makes space seem large. Bed was really comfortable, bathroom well appointed. Staff was very friendly and nice and helpful. Only minor issue is breakfast offering was skimpy. They only had apples as lone fruit, multiple waffle irons was nice (however no syrup of any kind to be found)...perhaps this improves in "busy season". Overall a great location and a nice stay both times. read more

I've stayed at a number of affordable hotels in the area (My son is at school there.). This is any far the cleanest, and the service is terrific. I have to stress the cleanliness. read more

Nice room! King bed was kinda busted a little bowed. Hot water in bathroom took 10 minutes to warm up. Water will spray under shower curtain because it's not long enough.Overall, friendly staff. Late night worker found me a fork for my cheesecake, she was a sweetheart. Quiet hotel, I like that it's off bypass rd but kinda tucked back away from main road. Didn't swim but pool looked nice. Room was very clean, smelled nice! Would definitely stay here again. We got the jacuzzi suite it was nice, pretty roomy. Jacuzzi was very clean and got hot unlike the shower,lol! read more

This seems like a pretty new hotel that has weathered its first year pretty well. My wife loved the place and was taking pictures of the lobby. The room was quite spacious with a sitting area and a king sized bed, with a very firm mattress. Included in the room was a small fridge, CD radio and a flat screen TV. The breakfast included certainly is not top of the line, but definitely adequate with the obligatory waffle maker, eggs and sausage. For the price, these features would always deserve a 5 star rating. However, there we a couple of things that required the adjustment downward. First, I am allergic to down and requested that down pillows, etc be removed. No such luck that I should see the change. minus a half point. Another negative half point was for the noise of the Fridge. It was significant enough to disrupt my sleep. The final half point deducted for was less than dependable wireless. When it worked, it worked well, but far too frequently we were disconnected and had to configure the laptop one more time. The next time we head that direction, we'll certainly consider giving the Comfort Suites another shot! read more

Decent place, close to restaurants and attractions. Complimentary breakfast was good. The only issue was the overwhelming chlorine smell from the pool that as soon as you walked into the lobby or got off the elevator. read more

My husbands never been to Virginia so I figured I should take him on a mini getaway for Valentine's Day. This hotel had the most reasonable price for a room with a jacuzzi and I'm glad we booked it as soon as we saw it! The rooms are spacious, there's a very clean and welcoming feel once you enter the lobby. The front desk staff are nice and we're helpful when we were looking for a nice restaurant to try. My stay was very comfortable and would definitely stay here again the next time I'm in Virginia! read more

Clean, Clean , Clean!! Great hotel with prime location to attractions. A perfect place to stay with my family of five. Even with Co-vid 19 restrictions, We had a morning breakfast and was filling for the whole family. read more

The pictures on website and in person are exactly as advertised. Greeted immediately with a welcoming smile from front desk agent. The decor is very exquisite. Advertised as a 2 person sofa bed I was uneasy about the room. The bed is actually a king bed ( whomever entered that information about the bed were incorrect.) I was high impressed with the room. I can into this hotel believing the pictures listed had to be photoshopped. No this room is EXACTLY as listed. Large room with 32 Wi-Fi tv, large bathroom and plenty of space in bathroom. Microwave/ frig combo in room. The only negative comment is that the bar where you hang your coat up is positioned in the middle of closet NOT at the top. My hanging coat almost was touching the floor. I didn't particular cared for my coat inches from the floor. Friendly staff and beautifully styled hotel. 1st stay definitely will return again in the near future. read more

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Once again yelp never fails! Came to this establishment for valentines day 2020 with my wife and we were THOROUGHLY satisfied! Staff was friendly and quick checking us in. The pictures of the place are exact and a good representation! Its really a quiet beauty tucked away in the back of the street. The rooms were very clean and modern, we felt very comfortable and at home here. This will be added to our go to places to stay when in the area! read more

We loved our stay at Comfort Suites Hotel. Tim Bruce, you made our stay so enjoy full. You treat us so kindly and recommend us good restaurants to visit. We will definitely come back. read more

My family travels to Williamsburg at least twice a year and we've tried quite a few of the hotels both old and new in the area. This is our first time to Comfort Suites and we were not disappointed. I asked in the check-in notes if the person checking us in could tell my mom Happy Birthday. Miriam at the front desk not only said Happy Birthday, she sang the birthday song. My mom was surprised and it made her feel special. Beyond the great customer service we were also impressed with the modern decor, the cleanliness of the common areas and hotel rooms, the perks of the gym, game room, indoor pool, and the decent breakfast included in the price of our stay. With my AAA discount the price of our rooms was good for the area. Also, the beds are comfortable and the bathroom is a nice size. The only thing I noticed that could be improved (which is an issue in most places I've stayed) is that the door to our room and the wooden headboards could have been cleaner. Maids seem to have a blind spot for walls *shrug*. But that was such a minor thing and wouldn't keep me from coming back to stay at this Comfort Suites again. read more

Bottom line: If you have a large family and don't want to split them up between multiple rooms, this is probably one of the best deals in Williamsburg. For smaller parties, you'll find plenty of room to spread out and a restful night's sleep. Location: 5/5. convenient to the Williamsburg Visitor Center, William and Mary, restaurants, shopping, and drug/grocery stores. Room: 4/5. Attractive and spacious, with plenty of electrical outlets. However, hair dryer in bathroom triggered the circuit breaker on the outlet and we were unable to reset it. Another outlet in the living area had a short. Also, one of the casters on the roll-out large work table kept coming off. Hands down the most comfortable bed I have ever slept in--we went home and ordered the pillows and mattress for ourselves. Key cards for all four rooms in our reservation kept blanking, even though they were kept separate from credit cards and phones. Cleanliness: 4/5. The only area that needs more attention is the pool area. Noise: 5/5. Our room was next to the pool and the staircase, but we heard NOTHING at night, and the hotel was fully booked with lots of large families. Breakfast: 3/5. Hotel offers both hot and continental breakfast options, but in peak vacation season the seating area fills up by 8 AM and the lines for the waffle irons are long. Waffle batter frequently runs out. Several coffees to choose from, but we always bring our own and a French press. Amenities: 3/5. Standard cheap food service coffee in room. Good size microwave and refrigerator allowed us to pack lunches every day and save money. Pool is way too small for the number of people who use it during peak season, and kids kept cannonballing into the hot tub. Complementary pool towels were small and didn't really absorb water. "Business center" computers always monopolized by teenagers playing games. Not enough luggage carts--only one or two for a hotel full of suites. Service: 2/5. Waited 15 minutes on arrival for the desk attendant to come in from his outside smoke break. We arrived three hours before check in and were told to come back after 3, which is not surprising, but when asked what we should do in the meantime with 4 kids and two cars full of luggage, the desk clerk had absolutely no suggestions. Staff can be difficult to locate when you need them. We requested use of the breakfast area one night to eat pizza with our party of 16--and we offered to clean up after ourselves--and the desk clerk wanted to charge us to use the space. Value for money: 4/5. Paid $90/night with an organization discount. Price included breakfast and the refrigerator allowed us to pack lunch, so we were left paying for only meal per day. Still, for $90, the service could have been a bit more accommodating. read more

We a bit worried when we arrived, because it took awhile for someone to show up at the front desk to serve us. But even just walking into the lobby, you know that this is going to be a nice hotel. It's very chic....the black, silver and red decor are so unusual for a chain hotel. It really awed my kids and they thought they were at a "fancy" hotel. Thankfully, the prices aren't fancy!! Our room was immaculate and just what we need for our three night stay. We had a room with two queen beds, a small divider and the double couch. We were really only in our rooms to sleep, so with five people, it worked out nicely. The toiletries in the bathrooms were nice. Everything was spotless, we had tons of towels, the A/C worked properly. I check all the beds of hotels for any unwelcome critters and these beds were amazingly clean. The lobby is beautiful and there is a small pantry to purchase items, as well as lots of literature for sights in the surrounding area. The pool is clean and a decent size, and there's a hot tub as well. One of my least favorite things is that there was a high school trip from California staying there and every night the students swarmed the pool, jumping in, being a bit dangerous (especially with small kids around) and there was no chaperone in the area with them. I know it's swim at your own risk, but I didn't think the risk would be a 200 lb HS Junior about to fall on my kids head. :) Breakfast was very tasty, but very, very crowded. The two waffles machines always had a looong line....and lots of the food ran out quickly. The staff seemed like they were trying hard to keep up, so I guess it's just a small-ish space with a huge influx of people at one time....but it made breakfast a bit chaotic. Also, please serve bananas! They're the most portable (probably most liked!) fruit...but all they had were oranges while we were there. Overall, the breakfast items were fresh and tasty enough to fill our bellies up until lunch time. We didn't eat at either restaurant...but Cracker Barrel and Golden Corral were basically in the same parking lot, so you could walk to them with ease. I highly recommend a stay here for Colonial Williamsburg and Busch Gardens. We loved our stay! read more

A little surprised to find this modern hotel tucked away indiscriminately in the back, not visible on the main road. The artsy lounge would have been inviting if it had a warm fireplace and perhaps not been quite so desolate. The art on the wall with the hand coming out of it holding a flower was a little eerie. Service... was intermittent as best. The dude working the desk on Monday night was less interested in his job, though with business that slow, I guess who could blame him. Although when our toilet got clogged we were delivered a plunger and left to deal with it ourselves. So much for service, probably out of his "job description." The room itself was quite spacious and had a separated seating area and a firm king sized bed. They included a small fridge, microwave and a flat screen TV. The walls seemed thick enough not to hear the neighbors or the people traversing the hallway. The amenities downstairs looked nice though we didn't use any of them. A decent gym room, swimming pool and spa, and a game room with a billiards table and a few arcade games and a tiny cubicle constituting as a "business area." Couldn't get any internet connection though it advertised free wifi. The free breakfast included the adequate waffle maker, eggs, sausage, bagels, coffee, yogurt, cereal, bananas, etc. Not a bad find. read more

Hotel was clean, modern, and spacious. The staff was ok, but not warm and friendly. There was a family reunion going on this weekend so it was noisy in the lobby most of my visit. We arrived at the dining room at 10:10 and breakfast was completely gone and the staff was cleaning up. Be sure to make it to breakfast well before 10am if you want to eat. The room was super clean, but the comforter was dirty with stains. I would've given them 5 stars if the staff was more friendly and the comforter was clean. I loved the modern interior design, very nice! read more

I've stayed in many hotels in the Willamsburg/Water Country area and this hotel was by far one the BEST! From GREAT customer service to comfortable rooms and free hot breakfast I will def be returning. Crystal & Veer were both amazing... shoutout to them!!!! :) read more

Such a nice, safe, comfortable stay! We loved it so much we decided to extend for a few more days. The staff is friendly and very accommodating. The only flaw is the breakfast is pretty basic but it's understandable with covid. Highly recommend! read more

Stayed here with my family for 3 nights this week. The lobby smelled like chlorine and paint- they had just painted the elevators. Our room was on the 1st floor and smelled so bad, we complained and no problem were given a room on the 4th floor which was great, seemed clean except some small things- doors weren't clean and some crumbs on the couch but otherwise good. I found the bed comfortable. The pool smelled so strong, my kids were in it just a few minutes before they wanted to leave. The pool area didn't seem clean to me. The breakfast in the morning was ok, many choices. I read about it being super crowded but it wasn't when we were there. I would stay again. read more

So frustrated and exhausted. First the pros: The hotel is nicely updated. Staff is hard working and friendly. Immaculate lobby, rooms, nice pool. There are washers and dryers. But as I write this, I'm lying awake again (second night in a row)with someone pounding back and forth on the floor above me. Was up until 1am last night, unable to sleep because of children stomping around and adults heavily clomping around. The hotel is VERY poorly designed. NO soundproofing between the floors as far as I can tell. Night manager was very attentive, earnest, and tried to help last night, but just couldn't get these people to settle down or show some consideration for other guests. No fault of his at all. We called twice and finally walked down to the lobby to see if anything could be done. Some friends 4 doors down had the same problem there with people above them. We are here on a very busy tour and could really use some sleep. Precious vacation time is significantly less enjoyable because of this. 12pm now and There is no sign these sasquatches overhead will turn in any time soon. TLDR: pretty hotel, but your sleep is at the mercy of the people above you. read more

Visited from Woodbridge Wed-Sat and had a wonderful stay. Felt as if we had the hotel to ourselves- we only saw one other family. Every time we went swimming, no one else was in the pool room. Simple yet good, free breakfast as well. Staff are very friendly. read more

My family and I checked into the Comfort Suites Bypass on 4/15/17 for a weekend getaway in Williamsburg, one of our favorite places to visit. The next day my daughter and I went to the pool for a while and we really wanted to get into the jacuzzi but after looking at it, we decided to call the front desk because in the middle of the foam caused by the jets there was a greenish/black discoloration. A gentleman came and switched the jacuzzi back on and said: "there it works fine." I attempted to tell him that it wasn't that the jacuzzi was not working but that it had some type of discoloration that appeared to be a build up of dirt, however, he continued to talk over me and did not give me an opportunity to fully explain myself. His last remarks were that the foam may be some residue from peoples' bathing suits, which didn't add up. A few minutes later, another gentleman came in, looked at the jacuzzi, looked at me and walked back out without saying anything. After being in the pool for about an hour and notifying the staff of the problem, my daughter thought it would be ok to try the jacuzzi hoping that maybe they had filtered the water through a system. She was in the jacuzzi for less than five minutes before she started to itch and burn and had to get out. She immediately rinsed off at the shower in the pool room and we went to the front desk to report what had happened. The two gentlemen there unsympathetically apologized and were quite rude as they were earlier. By the time we got upstairs to our room, the rash that started on her left arm began to spread to the other arm, along with her back and also on her neck. We called the front desk again to let them know this and asked about where the nearest hospital was. Again, very unsympathetic and unconcerned were the attitudes of the men we spoke with. We decided that we were going to attempt to try Benadryl first and they provided a map to get to the nearest Walgreens. On the morning of our check out 4/17/17, we were apologized to by the manager who told us that there was Benadryl in the desk that could have been offered to my daughter and he would be happy to repay us for the amount of the Benadryl. The whole situation is unsettling, as my daughter has been an avid swimmer and user of jacuzzis for years without ever developing a rash, but to offer to pay for the Benadryl after an obvious oversight of the hotel is unacceptable. Our stay was cut short due to my daughter being medicated by Benadryl, covered in a rash, experiencing dizziness and unable to participate in the remaining plans that we had. We use Choice Hotels very often and have never been treated so poorly. Corporate was called, and after being offered 5,000 points, then 10,000 points, we were refused the opportunity to speak with a manager and told that nothing else could be done for this terrible experience. The itching and burning returned and we took my daughter to the ER at Williamsburg Regional Medical Center to ensure nothing else was wrong. The hospital noted that she was obviously suffering from a reaction caused by the jacuzzi. The way we were treated from the gentlemen we reported it to, to the young lady at corporate by the name of Jade ID # 0136 is completely and totally unacceptable and poor customer service, especially for a Choice Hotels Reward Member. I will be in contact with the Health Department and have already contacted local news outlets in Williamsburg VA, and if necessary will be in contact with a lawyer to see what our options are because everyone needs to know what we experienced and how we were treated, belittled is how my family feels. Especially after being offered only seven dollars as a poor attempt, what a slap in the face for our ruined family getaway. And to add insult to injury they keep deleting my comments and reveiws! read more