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    Residence Inn by Marriott Williamsburg

    2.9 (60 reviews)
    Open Open 24 hours
    Updated over 3 months ago

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    Stained bathtub as I did a walkthrough of my hotel room. Disgusting!!!
    Rashanda J.

    I love all things Marriott but this Residence Inn is a hot mess! I will never, ever, I mean ever... stay here again. This experience has been awful. I am on business travel and was expecting a nice and pleasant stay but this hotel needs to close and go through some significant renovations. First, when you walk into the hotel and inside your room, it has the most awful mildew smell. It's sickening. There are stains in the bathtub that staff claim they can't clean. Rooms are dusty, and I found a cockroach underneath the sink. Disgusting! Light switches didn't work, dresser drawers in bedroom and closet door were broken and the shower gel dispenser fell off the wall. Highly disappointed and would recommend you stay elsewhere.

    Todd C.

    I love Marriott, but this hotel is as though nobody cares. Front desk staff was nice, but this room was so gross. See the attached picture collage. 1) Blood stains on the bed comforter 2) They haven't cleaned the vents...ever! 3) The shelf was falling off the bathroom wall. Easy fix for them - but again, it's as though nobody cares. 4) Moldy shower. Recaulking would take a half hour. Again - nobody seems to care. 5) The rack for soap and shampoo in the shower was riddled with rust. We wouldn't go near it! How is this not noticed or replaced??? There were no other decent rooms available in the area, so we had to stay. When I reached out to Marriott, they didn't seem to care either. They basically said "sorry, here's a few points" that wouldn't be enough to even stay one night in that garbage property. So disappointed...

    Mattress in 2 bedroom suite... stains, crumbs and hair
    Aimee L.

    I would give one star however the staff did attempt to rectify the issue. Looks can be deceiving but look a little closer... under the fitted sheets the mattress was stained, debris and hair. Clearly the mattresses were not cleaned for awhile. This hotel should at least have zipped mattress covers to help these issues. I do appreciate the staff trying to resolve.

    Kitchen
    Komposure B.

    Roach hotel This room seemed clean and new at first glance but then we found a roach hanging out in the kitchen garbage disposal. Then found a dead one stuck in the time display on the oven which when opened was definitely not cleaned with crusty burnt black goop on the bottom. After eating and leaving two cups on the counter, coming back to kitchen we found two baby roaches investigating the area. At this point it was time to get out of there and while I was figuring it out, yet another baby roach came out from the dishwasher to investigate. After letting the front desk know what was going on she didn't even act concerned or surprised. No sorry or anything. This is the last time I'll be staying in Williamsburg, VA at the Residence Inn. It had only been 3 hours during the day and we've already found 5 roaches. That's unacceptable to me, and downright disgusting. We were in a two bedroom suite and requested another room on another floor. They didn't have another 2 bedroom suite, but only offered to give us a smaller room at the military rate again. What about offering to add some reward points or something else for my troubles? We did spend 15-20 mins of our time and products to disinfect the high traffic areas in the room. We politely declined and found another Marriott Hotel in the area to stay for the weekend. In this day and time travelers are much more concious of what is acceptable in a hotel room, and cleanliness and bug free are one of them I expect when staying at a Marriott.

    Breakfast tacos...free
    Libby V.

    I always love when I can get into a Residence Inn, and was excited to stay here. But when we got to our room...which was a mile away at least...I noticed window air conditioners. "This place must be old" I think to myself. After we went to bed I thought crickets were hosting a convention in our bedroom. Finally located the noise in a locked closet that was the original air conditioner. I turned the thermostat off, and the window air on. Quiet, but didn't really keep our unit cool enough. It's a warm fall in case you didn't know. While outside we look around, and we're the ONLY unit with window units. How did we get so lucky? Yes, I'm a smart aleck. I mentioned this to the front desk when checking out and they said "I'll report that" and not "I'll give you extra points or a discount." That would have made me happy happy. Also the fire alarm went off at 230 in the morning. Brief but still it brought me right up out of my bed. I called downstairs and it took a while for them to answer but they said it was a malfunction. I only mention this because I see it's happened here before from other reviews. You need to get that fixed. NOW. Other than that, this is a really nice place to stay and they do a bang up job on the free breakfast. If you get the unit with window air, just go back that mile to the front desk and tell them I said to move you to another unit.

    Great hotel in a great location!

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    6 years ago

    Loud renovations, rundown rooms, gym is closed.....wouldn't be a good value if it was $50.

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    Ask the Community - Residence Inn by Marriott Williamsburg

    Review Highlights - Residence Inn by Marriott Williamsburg

    Stayed for $99/night - clean, great location on Richmond Rd - staff was amazing!

    Mentioned in 6 reviews

    Read more highlights

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    A hidden gem in Chesapeake for sure! I personally loved my experience there at Riverview; my best…read morefriend had her wedding reception there not too long ago and it was absolutely beautiful. They have a huge event space that you can rent out for anything, and it faces out onto the water which was a gorgeous view. I also did personal training here with Sierra Meacham and for anyone looking for a personal trainer but doesn't know where to start, like I was, I highly HIGHLY recommend reaching out to Sierra even just for a talk. She helped me personal train and helped me understand meal prepping and what to look for in my foods and what I need nutrients-wise for my goal as well as my weight goals! She kept pushing me to my PRs are farther:) She is so understanding and takes every problem I had whether it was with meal-prepping or weight-lifting posture hesitancies and how to overcome. I highly recommend her but definitely reach out and check in with her! She can book up quickly because of how awesome and thorough she is with her clients!! She can also guide you through the different rooms in Riverview such as the redlight therapy and saunas and what not and the importance of them on the body physically and mentally. They also have networking nights and people with different small businesses or want to get out there with the public and socialize I highly recommend checking in when the next night is and go... it's a lot of fun 100/10 recommend!! #personaltraining #mealprep #she'llsetyoustraight! #networking

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    Residence Inn by Marriott Williamsburg - hotels - Updated June 2026

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