Came back to see if the stay still lived up to my previous rating. This hotel is located in the Colonial Williamsburg area close to Busch Gardens Amusement Park, the shopping outlet, and a host of historical sites to visit in the area. Upon entering, we were greeted by a pleasant young lady and quickly checked in. We were given complimentary bottle waters and made our way to our room. One thing that has changed: the rooms are not automatically cleaned everyday, if you need towels in the interim, you can ask housecleaning or the front desk for additional ones. This location has an indoor and outdoor pool, exercise room and laundry. They provide a decent complimentary breakfast with items such as pre-made omelets, sausage, potatoes, oatmeal, cold cereal, make-your-own waffles with toppings, hard boiled eggs, assorted muffins and bread, and juice/coffee (with the later being available in the lobby 24/7). The rooms were clean and well appointed with a mini fridge, iron/board, coffee machine, bath amenities (body wash, shampoo, conditioner, body lotion). All in all, still a great place to stay when visiting the Williamsburg area. read more

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The first room we had the electronic door lock malfunctioned the tv didn't so we moved rooms the second was filthy,the hotel manager is rude and nasty and she became hostel when I brought the issues to her attention read more

Everything went well while the place is under renovation in some parts it was still a great experience. The front desk attendants were always nice and helpful even when I needed something printed out for one of my outings in the area. The hot tub and pool indoor was a nice added bonus bring swim gear in advance those who book I luckily found a place in fall still having trunks . The breakfast was nothing small and the place was decorated with Halloween themed items I loved it . read more

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Great location, very friendly staff, very clean rooms (despite a bit of aging), very dog friendly with huge grassy area and poop bags, lots of parking. read more

Nice hotel near Busch Gardens (10 min drive) and near many restaurants and shopping right down the street. The hotel was clean and the room was freezing which was to my liking . The hallways stay a little warm but nothing I couldn't handle. The rooms could use a little updating and a fridge but they do exactly what you need them to; provide a clean place to sleep. Staff was great as well and there is an inside and outside pool. read more

there were bugs and my roommate was allergic. now we're in the lobby and we can't sleep

Stayed overnight on our drive down to North Carolina. We love staying at the Hampton by Hilton as they are so dog friendly. The hotel was in a great location close to restaurants and Colonial Williamsburg. The breakfast was good and the hotel staff is very friendly and accommodating. The rooms and common areas were clean and there was ample parking as well as a pet relief area. read more

Hampton Inn & Suites Williamsburg-Central - Charlie & Jax enjoying the king bed! - Hotels Near Me - Williamsburg, Virginia

So far night 1 of 2 nights, check in was like I was bothering them. TV did not work. Channel off line. Was told they reset the server, then it was a dish TV problem. read more

Great hotel, perfect locations. It was very quiet for us the hotel was maybe 25% full. Breakfast was standard. Waffles, omelet, cereal, juice, toast, bagels, yogurt ect. The staff was extremely helpful, and knowledgeable. They were so kind. I loved that they acknowledged our gold status and provided us with the water and snacks. I always feel awkward asking for that. But, here they were on it! The garbage can in the indoor pool area could use some TLC. It was all rusted. The rooms were comfortable and clean. Our room had a faulty door. I did inform Them about the door. It did not shut properly and people could just walk in with a key. The outdoor pool was nice and pretty well maintained. I did notice a small hazard. But, no fault to them. It's just a design flaw. Entering the pool from the stairs there is a wall that someone could hit their head on swimming around especially children who generally gravitate towards the stairs. Plus people would walk on that small wall and slip on the tile by trying to jump off the wall. The hotel is a little lax on covid protocol in regards to cleaning. But, times are changing a little. There is still hand sanitizer around. read more

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We booked a room here for a single night to use as a weekend getaway with our pup. The hotel is advertised as dog friendly, and I confirmed when booking by calling and speaking to someone at the front desk. We had no issues with checking in and staff was hospitable to our pup. This morning, we went out to the designated dog area for a potty break and walked back into the lobby where breakfast was being set up on the car side of the room. My dog and I stopped in the lobby briefly to determine if I wanted to her breakfast/coffee. As I was pondering (all of about 15-20 seconds) a staff member approaches me and states "unless your dog is a service dog, he can't be out of your room". We were not around anyone, and my dog is extremely well behaved. I returned my dog to the room with my husband before returning to the breakfast area where several other patrons asked me what the staff member whispered to me and expressed their disappointment in the staff. I have not seen a single other dog owner spoken to about having their dogs out of their room. In fact, there were 2-3 hanging out in the lobby last night with their owners while they drank coffee. I know it's a slight annoyance, but to be singled out by the staff when there have been at least 15-20 other dogs seen here since we checked in, it's enough to put a bad taste in my mouth about rebooking here in the future. Additionally, the entire hotel is hot and muggy. Walking outside, it felt like the outside air was cooler (78° mild moderate humidity). We thought it may just be the lobby due to the indoor pool, but it's all the hallways, lobby and elevators as well. Our room AC unit could barely keep up in the night to try and cool our room down. We also had some key issues several hours after we checked in, but that was fixed quickly at the front desk. Overall, the room served its purpose, but the lackluster staff and staff arm temps made the hotel less inviting for the future. read more

Hampton Inn & Suites Williamsburg-Central - Our extremely well behaved pup sleeping in our room. - Hotels Near Me - Williamsburg, Virginia

I have a problem with tipping culture. If you don't, then move onto the next paragraph :-) there is a huge tip jar in the area where you have breakfast in the morning. I get the food myself, I throw away the plates etc myself, no one helps me with anything. I'm barely saw that the person who makes the breakfast, she probably makes at least minimum wage if not more. With the inflation prices and the cost of gas, I can't throw away money everywhere I go. Every store in this town asks if we want to round up for one thing or another. Literally every store we went to. There was no waitress to help me with breakfast, no chitchat, no waiting on us. Also,usually they have two metal buffet pans that each hold two breakfast items, for a total of four. One was empty and cold. Nothing offered. The room was comfortable enough, the beds are extremely firm which I love. The pillows start out great and then they go flat. The sheets are rather rough. One other thing I didn't care for was that the light switch to the bathroom was so far away from the doorway, and hidden kind of below the hairdryer cord, then in the middle of the night you had to search for it. There's no fan on the vent in the shower/bathroom area. The staff was nice. I would actually probably stay here again. It's very clean. We stayed at the room literally attached to the back of the elevators and slept fine. I cranked the air conditioning all the way down to 65. Very nice. Our room did not have a refrigerator but my son's did. Weird. Paid the same. read more

Hampton Inn & Suites Williamsburg-Central - Vent, no fan - Hotels Near Me - Williamsburg, Virginia

I was not impressed by this Hampton Inn. I was only there for a meeting but there were gnats flying around everywhere. The staff also weren't that great. I am glad that I am not staying here. read more

Hampton Inn & Suites Williamsburg-Central - Hotels Near Me - Williamsburg, Virginia

Hotel staff was nice but our room was disgusting. Blood colored stains on the fabric bed frame, sheets on the beds smelled like mildew and had stains on them. There was dirt and fingerprints EVERYWHERE!! I'm not picky about hotels but i barely wanted to sleep in the bed! The bathroom was dusty and had what looked like poop stains up the side of the wall by the toilet. Never again would i stay here i wouldn't pay $20 for this room! read more

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Love this Hampton Inn & Suites location in Williamsburg! We've stayed here several times, in fact I am currently writing this review from our room after we checked in! Besides checking in via the front desk, they also offer online check in through the Hilton Honors app, and you can get a digital room key, which has been very convenient during our stays. Also love that they offer complimentary coffee, tea, & hot chocolate once you enter the lobby right in front of the front desk. There's also an indoor pool & outdoor pool, and a gym here. I've noticed that different rooms have different amenities, the last time we stayed here, there wasn't a microwave in the room, but this time, we reserved the King Studio suite w/ Sofa Bed and they have a microwave & a mini fridge here. If you get a room without a microwave, there is one located downstairs directly in back of the front desk, where they also sell microwaveable meals, snacks, drinks, and toiletries. I'm the morning they offer continental breakfast in the lobby area. They also have lots of parking & if you're a Diamond member, there are Diamond member parking located to the right of the front entrance. We love this place! We were in room #106 on the 1st Floor, highly recommend! It's near everything, the front desk, business center, gym, pool, hot drinks, & continental breakfast, all on the 1st floor. read more

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Update: after being told that I wouldn't be charged, I was. I contacted the hotel on Tuesday & and was told the manager would be back Saturday, but I had to call right at 9 because they would be in & out. So I called Saturday morning & the manager wasn't in & would be back maybe Sunday. Finally I got a call sunday & Victoria, the manager, was very confusing saying that we booked a smoking room & that was available, but when we arrived at the hotel that night all we were told was that no rooms were available, they overbooked. Then later in the conversation Victoria said that they were sold out & our room was included in that. None of it made sense & it was terrible customer service because I felt like she didn't want to take accountability for them overbooking, just wanted to blame me. I can't recommend avoiding this hotel more. read more

Room was very clean but hotel is old and showing it's age. Entire hotel felt too warm but when we turned on air conditioning, it was very cold. There was no comfortable setting. Requested a feather free room due to allergies and was told they were "never informed" despite it being on the reservation made several days in advance. They were able to change the pillows for us though. The breaking point was there was no fridge which is standard in most Hampton Inns. Would not stay again because of this and the discomfort with the temperature. Only 1 of the 2 elevators working made things very slow. Staff was very kind. read more

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Even though we were barely here long enough to say that we stayed, it's time to break things down: Check In: I don't believe in the nonsense of digital key so I keep it old school by going to the front desk. Because I always chose my room in advance as soon as its possible via the Hilton Honors site, this made things (as it usually does) very fast and efficient. Also good is that, as expected, the room I chose is the room I was still assigned to without issue. One odd quirk this place apparently does that I can't say I've seen in any other Hampton or other limited service Hilton property is that we hadn't even made it to the elevator and I already had a text from the person at the desk asking if everything was alright and/or if we needed anything. While that's a nice touch, it was a bit of an overkill in terms of timing. The Room: As you would expect from an older Hampton property that has not been renovated recently. Everything was clean and in order but as many, many others have mentioned, they really need to have the seemingly now standard microwave and fridge in the rooms. Not having that in 2019 is a strike against you especially when the other two Hampton locations in town offer it. Breakfast: This is where the Hampton chain in general really needs to change things up a bit. There are more choices to trot out to the paying public than the same old frozen omelets. We just got done with a week at a different Hampton property where the hot offering was the literal same four out of the seven days and then we come here to find it was the same cheese omelet and greasy sausage links. Ugh! I'm well aware that Hilton has their finger on the scale of standardization and that you can't just do anything but it can and should be more diverse than this. Amenities: Didn't use or even see the pool(s) nor did we buy from the Suite Shop. Plenty of parking as well. Location: Best thing about this place is the location. If you're going to Colonial Williamsburg this is a very good choice as it's super close. Only a mile from the visitors center and if you're hardcore you could in theory walk it. Close enough to the never ending retail chain hell that is route 60 but at the same time far enough way that you're not right in it. We'll probably be back in November and while this Hampton is a solid choice, I still like the location on Capitol Landing Road a little more. read more

One star is too much. When we first entered our room, i said, "where's the furniture?" The room seemed more like a cell. Clearly this place is showing it's age. One small example, no USB ports, let alone usable electrical outlets. We were given a "standard" room, which had no fridge or microwave; apparently, only the "suite" rooms have them. We were able to beg for at least a fridge. This is totally different from every other Hampton Inn we have experienced. The manager said that's just how it was. So be it, we will never be back to this hole. Oh, and the front desk people were robots not displaying the slightest humanity. read more

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The rooms are a bit dated but this hotel has a lot going for it. Nice people. In-room coffee. Free breakfast. Good WiFi. Bottle of water and coffee at check in. Room refrigerator. Great location. I'll do it again! read more

Stayed many times and this visit was not as expected. Dusty room, tub stopper came right off, no mini fridge. Only king suites have mini fridge. read more

No air conditioning in lobby or hallways. Outdated rooms without mini fridge or smart tv. Musty smell in rooms.

Unless you are booked into a suite, don't expect a fridge, microwave, or even a clock- items you find everywhere else regardless if it's a suite or not. Oh, and if there is more than one of you seating is a desk chair and an old stained chair. They did agree to bring us a fridge. It was old and badly beat up but at least it worked. We were told we could use the microwave in the breakfast room. Not too convenient if you need to heat a pad you need for your arthritis during the night and you are on the third floor. We had been to this hotel many times before when our daughter attended William and Mary, and it was lovely so we were shocked at how far downhill it had gone. read more

Nice rooms at a reasonable price, but the staff is as friendly as a cactus. There was 1 helpful and nice staff member who works late nights. We had issues with housekeeping and rude front desk staff when we asked for clean towels. Convenient location to Colonial Williamsburg. 10-15 min from Jamestown and about 20 from Yorktown. read more

We frequently stay in Williamsburg area. This particular Hilton is very run down. The room needed many repairs. Bathroom tile was broken and no longer attached to the floor. Shower head barely worked. Everything looks years past needing a renovation. Beds are very soft and uncomfortable. The food was terrible. Will avoid all Hampton Inns based on this experience. read more

Really was expecting much better conditions based on the pictures on the website and on the expedia advertisement (where I booked the property). The building is an eyesore on the corporation. The hallways and rooms have an inexplicable stench. Doors on the back of the property are not secured leaving access to all floors. Also the pool is broken and has been apparently for quite some time to which I wasn't notified until my arrival. Also it is advertised for a continental breakfast to which I was informed that it is a bagged meal. This place is straight out of a horror movie. This is completely unacceptable from Wyndham hotels and makes me question booking another property under this corporation again. I brought my kids on a family vacation here and now am worried about their health and safety. read more

The location and appearance is awesome especially if you plan to just do the shopping thing. The room was nice but the bed was really hard and the shower temperature seemed to be busted - either scorching hot or freezing cold. read more

I was given a room on the 5th floor. As soon as I got off the elevator, the smell of cigarette smoke was strong, but since my room was at the far end (and a non-smoking room), I assumed it would smell fine. It didn't. Since I was only in town for one night, I didn't think it would be that bad. Unfortunately, I woke up with swollen, red eyes and a scratchy throat. When I checked out, I mentioned the smell to the front desk clerk who said that was normal as there are smoking rooms on that floor. I wish I had been told that when checking in, especially since I had reserved a non-smoking room. Also, staff seemed to not be adhering to basic COVID guidelines as at the Hilton Garden Inn in Charlottesville where I stayed the night before. Can't speak about breakfast as the line to get food was backed up into the lobby. The only pro is the location. read more

The lack of professionalism and customer service displayed by the general manager, Kimberly, speaks volumes and is reason enough for me never to consider a stay at this hotel. The theory in business is quite simple - It starts from the top! and if she is the top, then I am in trouble. The situation is quite simple... I booked a room at this hotel for an upcoming family trip to Busch Gardens. Due to unfortunate circumstances I had to cancel my reservations (within the acceptable time frame listed on the webpage). I travel often and know the policies and always abide. Well 3 days after my expected arrival date, a charge was on my credit card for the first night's stay. I called the hotel and was told to speak with the third party company who booked the reservation (Travelocity or Expedia). They were great!!! They immediately realized the hotel charged me in error and contacted the hotel. I was a part of the conversation with the hotel and was told within 3-5 business days my credit card would be refunded. Lets move forward 8 days... no refund as of yet. I call the hotel and ask to speak to the General Manager. Kimberly 'General Manager' gets on the phone, I explain the situation and she proceeds to tell me 'you need to deal with the third party company', I in return, state I did and the charge is not from them but your hotel. I explain to her that we already resolved this a week ago and she states that she is the only manager (and only one that would resolve this),but she has no knowledge of the situation and their is nothing she can do. So I call 'third party' company and I say I would like to patch the General Manager in on the call for clarification. I call and she says, 'they call me and patch you in'.... Whatever the case may be I am customer, so much for trying to help with a resolution. So here we are... Now apparently the hotel states they never received a fax from the 'third party' company... SHOCKER!!! How is it possible the only person involved never received a fax... wait is this the same person who has no knowledge of the situation ... I thought their was only one manager. Seems fishy and quite unprofessional. Maybe my unfortunate circumstance for cancelling was a good thing!!! I will update if I ever receive my refund. read more

I'm giving this is a three star because of the mixed feelings I have. While the hotel was clean, it wasn't clean enough (mold growing in the top corner of the shower), and the carpet was dirty. The hotel itself needs some upgrading as when I needed a microwave, I then realized that there was not one in the room. The beds and pillows could be A LOT more comfy. I'm 7 months pregnant and when I woke up each morning I couldn't move due to my back and thighs hurting so badly. I thought it was just me being pregnant, but then each of the people we stayed with (we got 4 rooms total between our party) said the same thing. I love Hampton inns because of the consistency across the country, but this one didn't hold up and I'll most likely stay in another hotel when we come back. read more

A hotel with a great breakfast. From the helpful service to tasteful breakfast this hotel is one of my favorites. I have stayed at many hotels in the past year and have been getting grab and go meals for breakfast. At the Hampton inn the manager has found a way to serve a breakfast that everyone can enjoy. They had bacon, eggs, cereal, coffee, juice, waffles, and bagels. The room was very clean and the beds were comfortable. It was so clean that even the remote was wrapped up in a Lysol sheet, and the doors were sealed closed after they were properly cleaned. The bathroom was filled with all of the important essentials and had multiple towels. The room was spacious and was easy to move our luggage around. You can tell that the workers care for the customers because of how friendly they are. read more

Very comfortable, very clean, and the pool was excellent for the kids. Breakfast was a bit chaotic -- I blame it all on the waffle maker!!! Anyway, stick to yogurt, bagels, oatmeal, and juice and you'll be very happy. read more

Hamptons are usually a safe bet when I travel on business; I didn't expect much for this weekend R&R visit, but was pleasantly surprised. The hotel and room is clean; the staff friendly. What we really liked was the outdoor pool. Williamsburg can get brutally hot and humid: an outdoor pool is a source of great enjoyment and relaxation. Today is very comfortable, and it's great to just relax in the sun poolside (too bad there isn't bar service). This hotel is also well located to get to Colonial Williamsburg and the highway for the short drive to Busch Gardens. Not fancy, but I would certainly stay here again. 4.5 stars read more

Hampton Inn & Suites Williamsburg-Central - Outdoor pool (next to indoor pool & hot tub) - Hotels Near Me - Williamsburg, Virginia

I'm Hilton Gold member. As othnr people reviewed, really standard Hampton Inn. Clean, calm, and comfortable. We booked via Hilton site directly （King with sofa bed）, the price was just $120 including tax. Checking in was also smooth. We will use this place again when we visit Williamsburg. read more

We stayed here two nights while on vacation after leaving the GWL. We have no complaints. Comfortable beds and clean room. Great breakfast choices even for us trying to eat healthy. Big lighted parking lot with view of my car from the room. I recommend for anyone looking for a comfortable night sleep. Close to all the main restaurants and stores. read more

Very standard Hampton Inn. Good hot breakfast and friendly staff. Great location close to Colonial Williamsburg and Busch Gardens. Only 2 stars because the room did seem somewhat dated and there were stains on the curtains. Needs updating read more

Hampton Inn & Suites Williamsburg-Central - Hotels Near Me - Williamsburg, Virginia

Needed a two-night stay in Williamsburg and used Bonus Points to stay here. Price was right this time, but would consider returning even with regular rates. This HI was clean, comfortable, had nice amenities and the morning breakfast could not be better. There were a large number of people taking advantage of breakfast, but only the single waffle maker had a significant delay for access to food. Food quality and service staff were both high quality. Desk staff could take a cue from kitchen staff in regards to the use of a smile and friendly, outgoing nature. For two days, I felt more like a hindrance than a valued customer. Location and facility were great! read more

Booked thru Hilton honors, went to cancel or reschedule due to weather and was told we had missed the 48 hour window. When I called the hotel directly I found out about the one night late cancel policy, but to make it worse I also found out that since we had booked a week in advance we had over payed by almost $50 a night. Since we had 2 rooms the late fee was over $300 for the one night and the rate had dropped to $109, but I would be charged the rate at the time I made the reservation. Lesson learned, Hilton Honors is to reimburse the fee but the Hampton was less than accommodating fairly priced or even caring. I will not bring my business to the Hampton in any capacity in the future as I only deal with hotels that value my business and are fair in pricing. read more

Only one year old this Hampton Inn was excellent. My place to stay next time I visit Williamsburg.

Amazing!!! I stayed here prior to checking in at the Williamsburg Lodge and I wish I had stayed. Cleaner,friendlier,quieter, less expensive and just a better stay. Loved it! Close to everything, so just stay here instead! read more

I think it was my room location that made this a less than satisfactory visit. The hotel itself is probably okay, but the room I was in made my stay miserable. First floor, next to the stairwell and hallway entry doors equals loud slamming doors ALL. NIGHT. LONG. The A/C is very loud and when it kicks on, sounds like a freight train. I was very happy to get home so I could catch up on my sleep. Hardly any of the cable channels came through, and the toilet ran so long that we provided a free service to the hotel and fixed the tank so it would stop running rather than wait on maintenance to come to the room at 10pm. Another thing, if you book your hotel through travelocity, expedia, etc., you are not able to collect Hilton Honor points, which is a bummer. read more