My boyfriend and I stayed here through Christmas (5 nights total) while we were in town visiting…read morehis family. This was in a nice area and had everything we could ever need. Our room was clean and well kept, zero complaints. Breakfast is included with your stay, and they offer slightly different options every morning, which is fantastic if you're staying for several days. They also offer an indoor pool and hot tub--my boyfriend took advantage of the hot tub every morning. We would absolutely stay here again!

I had a decent one-night stay at this hotel. They offer what you typically experience at a Hampton…read more Friendly and polite staff. The location was quiet on the North side of Cincinnati. I chose this hotel location because it served as a good base for the Butler County donut trail. It was also less than 10 minutes drive to the famous Jungle Jim's International Market. The breakfast buffet was good and included hot eggs, sausage, potatoes, cereal, oatmeal, muffins, bread, and juice. My only complaint was the hot tub was closed for repairs and had been closed for over a month. I wish the hotel would communicate this on their website or when we call the front desk confirming our reservation because if we'd known it was closed, we would have booked a different hotel. There is also an indoor pool, but it was ice cold. Recommend if you want to be on the north side.

Check in was ok, friendly staff. The property was in disrepair, the landscaping was overgrown and…read moreunsightly. The elevators were gross, dirty and unkept. The room was musty and hot. This appeared to be a king room that they poorly converted to a double. No headboard for one of the beds, urine stain on mattress pad. They shoved a desk against one of the beds and you couldn't exit the bed on that side at all. The bathroom had mold growing on the ceiling. The continental breakfast was unappealing. Would not recommend and will not return.

Acceptable SpringHill. Friendly staff. Nice swimming pool. Plenty of free parking…read more Infrastructure aging and not well maintained. Free breakfast is not great. Not a destination but acceptable choice in area.

I've stayed in much worse…read more There were many positives and although there were multiple negatives they really weren't a big deal. Just kind of comical. The pros: Plenty of close parking. Lots of decent restaurant options nearby. Check-in was fast and friendly. Wifi worked. They had biscuits and gravy as well as a waffle maker for breakfast. The bed was comfortable. The room appeared clean. Water pressure and temperature was good. The price was reasonable. These are the things most important to me, so our stay was fine. The cons: Keep your window shade drawn. In the rear is a forested area. So much trash on the ground and hanging in the trees. Yikes! The safe was locked and could not be opened. Not an issue since we didn't need to use it. The toilet seat was clean but in really rough shape. The chair needed reupholstered. The only egregious issue was that they had attached these heavy duty side tables on either side of the bed. I think the weight of them must have caused them to tilt so that if you put anything on them (a book, keys, glasses, a cup of water) it would slide right off. They looked nice but were completely unusable.

The room stunk. We got a handicapped room, not by request. We had to lift our 6 yr old onto the…read moretoilet. The shower was lukewarm and the pool was frigid. The entry alcove was filthy. It had dried leaves inside but the outside had no leaves. I will NEVER stay here again.

Nice hotel comfortable beds and great staff, the breakfast was amazing and the room was beyond…read morecomfy. The area is great to and has a lot of great places to eat including IKEA. Will be back!

My husband and I stayed at this hotel last night while on our trip to the IKEA store in West…read moreChester. When we walked into the hotel, it seemed to be very nice. We had a very quick check-in at the front desk and the woman at the desk was very friendly. We quickly grabbed our luggage from the car and checked out our room. The bathroom was very spacious and clean. The king sized bed in our room was comfy too. The only thing I didnt like is the extra-soft pillows which I cannot sleep on. They provided a half-sized firm pillow with a polyester cover on it, but I didnt use it given the way it looked. Breakfast in the morning was very good. They had a variety of breakfast foods to waffles to omelets to breakfast cereals. I personally enjoyed the fresh fruit of cantaloupe, pineapple, grapes and honeydew. The entire hotel was very clean and comfortable. We will definitely stay at another Hampton Inn!!

In general, this is a nice, clean hotel with a restaurant and bar...I'm sure usually true to the…read moreHilton brand...my chosen chain during my years of travel with my business as well as leisure stops. Not so this time. I booked a Jr. Suite a couple of weeks ago for July 4 and received the standard e-checkin message the day before arrival. As requested, I checked in electronically and was given my room # (526). The message continued that I would be notified when my room was ready and my digital key activated. Upon arrival (at 3p check-in time), the 2 person line in front of me moved very slowly. At first, I attributed this to customers not being efficient though there were 2 staff and 2 front desk stations, only one was in use. At my turn, I was told that my room wasn't ready...'unless 'housekeeping' cleaned it and didn't update the system'. After several minutes of 2 desk clerk confusion, one of them went to physically check the room status. The room had not been cleaned, nor would it be as no housekeeping staff worked today (the holiday). My question: How do they reconcile accepting a reservation for a room knowing there would be no way to prepare it? Fully 40 minutes later a different type of room was offered. It was an okay room but not with a separate sleeping area which is important to us as we arise at different times. The staff on duty were befuddled and could only apologize and offer the only room available - a handicapped accessible room. Other issues: * The 'free breakfast' is for only the lite meals (e.g. yogurt & fruit) on the menu and the 'Food & Beverage credit' advertised isn't applied to cover even part of a full breakfast. Seems like a questionable practice to me. * No soap in 2 of the 3 lobby bathroom dispensers * No paper towels and only 2 Kleenex in the bathroom by the pool * one of the hooks on the bathroom door of our room was falling off The best accommodation the morning assistant manager could offer at check out was an apology and extra Honors points. Everyone was pleasant (even me) but clueless about procedure/options/customer service.

Back for work and thankful for my Yelp review to remember I'd been here before. The price for an…read moreovernight and the area is great, especially for shopping, restaurants and basics like gas stations. (Try the Dingle House!) The room and common areas were clean and plenty of space. I worked in both my room and the lobby area, and the next morning had a co-worker join me for coffee and business. The hotel offers a conference room called The Library. If not reserved, hotel visitors can use the space at no charge. Breakfast is offered for a price; however, I passed and while in the lobby I noticed no one else stopped in either. Based on the price and better options available nearby I can understand why people would eat elsewhere. I'll be back for business and this will be my preferred hotel.

What a great hotel! Everything associated with this stay was simple and wonderful…read more It was easy to make the reservation online. You can choose to prepay and get a slightly lower rate or make the reservation and pay on arrival. If you have a free Drury Rewards account, you also get a slightly lower rate. The hotel is easy to find and basically right off of the highway. There is ample parking and the lot was well maintained. Check in was quick and easy. Even though we prepaid, they still ran a card for the $50 deposit. The hold on mine was released about 12 hours after checkout. The front desk associate was incredibly friendly and helpful. we were even upgraded to a suite! One of the things I love about Drury are the meals. The evening reception the night we were there had pulled pork, coleslaw, hot dogs, baked beans and salad. You could also get unlimited pop and three alcoholic drinks. Staff was very attentive in keeping food full and the area clean. Our room was large and spotless. When we entered, there was a chair, pul out couch, tables and a tv. the center hallway had a counter with drawers, a sink and the microwave and fridge. The bathroom had a spacious shower with pumps of shampoo, conditioner and body wash. I was impressed with how comfortable the beds were! We had forgotten toothpaste and the front desk was able to give us a small tube free of charge. The pool area was clean and well maintained, but fairly small. Overall, a wonderful stay and definitely a hotel I would stay at again.

We were attending a convention in Sharonville and were happy to see a Drury nearby. They are…read moretypically our go to since they have complementary breakfast and happy hour and popcorn. This location is a little bit different than others that I've stayed at. We booked a room with 2 Queen beds. Please read this entire review in order to be completely fair to this location. First the not so good: Our room was not 100% clean upon check in. We arrived late and so by the time we got unsettled I'm ready to call into bed, we realized one of the comforters had a blood stain on it. We were told that housekeeping leaves in the afternoon and so they couldn't provide us with a clean comforter. Next, this is the first Drury Inn we have stayed at that stopped popcorn by 8 PM. Every other one has had it going till at least 10 PM. Families like to have movie night and/or grab a bag after playing in the pool or relaxing in the hot tub, this location promptly stops at 8. If they have any extra popcorn, they do bag it and place it on the counter but they go quickly. Typically, I bring microwave popcorn to hotels but I can always count on Drury until this stay. Next, cabinets in the dining area are pretty filthy. I think this is just more of an attention to detail that I notice. Last bad experience: the exit doors kept getting propped open by contractors reserving meeting spaces. In our short three night stay, I can count on both hands how many times I removed stones from the doors. Lastly, the coffee station is in an incredibly awkward spot. I would venture to say most people reserving rooms are adults and they like their coffee. The station is awkwardly set in the middle corner of the breakfast area which creates a traffic jam in the morning mornings. Give yourself extra time. Now onto the good...no GREAT: Armani was at the front desk when we reported the dirty comforter. She handled it with the utmost professionalism and courtesy. I could tell she really felt bad for the experience and wanted to make it right. Next the food area is kept well cleaned and they have a great variety of food. I love that they offer real half-and-half for creamer. Next, when we reported the stones in the doors, management did a perimeter check and ensure that the contractors renting the meeting space were instructed not to do it again. When they ended up doing it again, they actually discontinued the contract and blacklisted them so that they're not able to come back again and rent the space. I love that security is important to management, too! Back to the popcorn. There were some rowdy kids in the pool one evening when a few of us were soaking in the hot tub. A staff member came in and without saying much could understand that a couple of the people were very uncomfortable with the level of noise of the kids. The parents sat outside while the kids were rambunctious inside. She actually went over and kindly told them that they had to be with their children because they were all under age. She brought peace to the experience which was a really nice way to end the day. Next, I really liked one of the speakers at the convention And so I ordered a book to be delivered to the hotel. I put my room number on the Amazon order assuming that it would be left there or that they would notify me when it was delivered. It was probably my fault for not going and checking but we were so busy with the convention I'm nearly forgot and left the book behind. I called the hotel and not only did they find the package but, and I don't think that would happen for everybody but I'm sure thankful it happened for me, a manager was willing to return the package to a UPS store for me. He texted me and I was able to give him the return shipping label. Talk about outstanding service! This specific individual was Andrew and he deserves all the props for making this such a solid experience for me. He didn't have to do that and quite frankly I didn't expect him to. This was definitely above and beyond my expectations! Back to the popcorn, an employee Was kind enough to hold bags for us on the last night so that when we came back late from our convention, we were able to enjoy some popcorn. I really appreciated this gesture because you know it was important to us as guests. Also, we were Pleased with how they dealt with the soiled comforter. They offered to change rooms but when it was so late, and I was rather upset, they gave us a discount on other two nights. That was greatly appreciated and handled the right way. I can't imagine the employee who left the bloody comforter will ever do that again. Next really nice thing, the Jim: we had some equipment malfunctions early on this day but they were fixed quickly by a technician and we were able to use the gym daily. I really appreciate how fast they tried to make that right. Even though a lot of things went wrong, this Drury location exemplified how to make things right when things go wrong. I would not hesitate to stay there again!

Very nice hotel, convenient to a lot of restaurants and bars nearby. The room was spacious and the…read morebed was comfortable. Shower was huge! My husband and I especially enjoyed having the XYZ Lounge downstairs in the lobby for a quick and convenient drink. The bartender was very friendly and kept us hanging out with some great conversation. It has its own parking lot so parking is not an issue.

Stayed at the Aloft for my cousin's wedding. Forgot to snap pictures of the hotel. All of us…read moreenjoyed our stay very much. The rooms are spacious and plenty of tables and drawers to meet your needs. We had our after party in the lounge and we thought we would get booted for being too loud but it was not the case at all. Everyone is so friendly and accommodating. The vibes are great for the younger crowds and I'm curious to check out more Bonvoy hotels by Marriott. We stayed at another Bonvoy Marriott in Atlanta and that was also super fun.

worst customer service I have ever experienced. Do not stay here. The housing itself is pretty good…read morebut the hotel staff single-handedly made this a one star rating always rude always have an attitude not willing to work with you. I will not be returning.

This hotel was disgusting blood splatter on the wall and sink that would not drain and very…read moreuncomfortable bed do not waste your money

When I first entered my room, I was impressed by the size and layout. Within 10 minutes, I started…read moreto notice issues. When my wife entered the room for the first time later in the day, she had the exact same reaction without any prompting: initially positive, then negative. The bathroom floors had old stains; the side of the TV stand had dark, dried-on droplets; the caulking around the shower had mold; dust on the air vent; the border around the closet door was separating; and what looked like dried blood was stained on the carpet next to the couch. The sliding bathroom doors are designed in such a way that they don't fully close, leaving a 2 inch opening at all times. And although the frosted glass doors leading to the bathroom look nice, it means that if you or your partner uses the bathroom while someone is sleeping, the bathroom light will illuminate the bedroom area. The rooms need better care and attention. And while it may be easy to blame the cleaning staff for some of these issues, from what I could see of them working they were working diligently. More staff may be needed in conjunction with more investment into updating the rooms themselves. It was the first hotel I'd stayed at where I didn't feel comfortable walking barefoot.

I stayed here on Halloween, so maybe the hotel was just off its game, but this was terrible. The…read morerestaurant was supposed to be open til 10 but was completely closed when I got there at 9:30. There were bits of trash on the floor in my room and hair in the shower and bathroom floor. The hallway floor also had trash all over. The gentleman at the front desk was kind and efficient, but everything else was way below par.

First, the lady who helped my friend and I was very helpful and empathetic. We checked in and got…read moreto our room. DISASTER. Hairs on the beds, red stains(probably blood) lining the edges of the mattresses. Streaks and stains covering the walls, water damage in the doorway of the bathrooms. ALSO!!! A almost used up toilet paper roll?? We called for new bedding and were going to deal with the situation as it was a long travel day. The same lady who checked us in came up to bring us new sheets and saw the other stains and miscellaneous damage and insisted we get switched to a different room. We agreed and moved to the second room, no where as bad as the first one but still bodily fluid stains along the bed frame, random hairs in the bed and a strand stuck inside the pillow case. AND FLEAS!!! We came to the decision to check out and book somewhere else. On top of all of this, a card that I assume is in every room saying your room will be checked on for new towels/blankets/pillows every 3 days otherwise go to front desk for items in between days. All in all, I wouldn't recommend this hotel to anyone unless you like to sleep in strangers dried up bodily fluids.

My parents reserved two rooms this past weekend and their room had bed bugs. After complaining to…read morethe front desk attendant who had a nasty attitude, they were moved to another room. The proof is in the pictures. Also, the rooms are filthy! This place has really gone downhill! I've always recommended them to my family and friends who travels to Cincinnati, but not any longer.