Check in was ok, friendly staff. The property was in disrepair, the landscaping was overgrown and unsightly. The elevators were gross, dirty and unkept. The room was musty and hot. This appeared to be a king room that they poorly converted to a double. No headboard for one of the beds, urine stain on mattress pad. They shoved a desk against one of the beds and you couldn't exit the bed on that side at all. The bathroom had mold growing on the ceiling. The continental breakfast was unappealing. Would not recommend and will not return. read more

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Acceptable SpringHill. Friendly staff. Nice swimming pool. Plenty of free parking. Infrastructure aging and not well maintained. Free breakfast is not great. Not a destination but acceptable choice in area. read more

Very outdated.prositutes coming an going bad breakfast smells moldy had to change room 3 time ants in 1 room bed bugs in the other semen stains on couch dirty stained pee mattresses in all rooms so I settled never agin an when I complained to the staff I was made out to be a constant complainer .if u want to stay in a crack .hotel go ahead but never agin 4me sad to see the marrying go down like this read more

This place feels dirtier and more run down than lower budget options like Motel 6. My family booked a 2 queen suite with a sofa bed, the room is really cramped and clearly hasn't been vacuumed, dusted, updated, etc in a long time. Found dozens--literally dozens of dead bugs on the floor when my child dropped a toy under the bed. This place is disgusting, does not feel clean and does not match what I expect when I bring my family on vacations. I'm posting this in hopes of helping other families find better options. read more

SpringHill Suites by Marriott Cincinnati North/Forest Park - Found dozens--literally dozens of dead bugs on the floor when my child dropped a toy under the bed. - Hotels Near Me - Cincinnati, Ohio

Great stay for a soccer tournament with my daughter. Extremely knowledgeable and polite staff. Rooms were spacious and clean. Breakfast was excellent, especially for the athletes. read more

Hotel is a big disappointment, not clean and not to brand standard, how do they pass annual qa? read more

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I stayed here on a Friday through Sunday and have no complaints about my stay. The hotel is literally within walking distance to lots of many stores and restaurants. They do offer continental breakfast, but Cracker Barrel is within feet. The rooms are clean and the bed was really comfortable. They do have an outdoor pool with limited hours, and no lifeguard on duty. The check in process was quick and easy, and the staff is really professional. read more

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This is a completely garbage hotel and the front desk is rude. I reserved my hotel room through Marriott and paid. We I got to the hotel the front desk clerk refused to give me the room I had paid for and my card had been charged. To make matters worse when I called to get a refund they refused because it was past the cancellation. Marriott just stole a Military Service Members money. Do not book with Marriott and especially this hotel. Also, there was no lightning and it looked very dangerous and a car was getting broken into. Scary area and absolutely horrible front desk. read more

The people who work here were nice. No air conditioning in the hallways. The pool is "out of order" and no one can even sit outside in the pool area. The breakfast inlets were swimming in a pool of grease. The HBO app is broken. There are no lights on in the parking lot. The hotel is not offering towel service or cleanup of rooms. Hospitality does not exist here. read more

SpringHill Suites by Marriott Cincinnati North/Forest Park - Parking lot with no lights working - Hotels Near Me - Cincinnati, Ohio

Sweetie found this online, when pretty much every place in town was booked. This was almost full but we got in. Lots of events in town. Conveniently located off the highway, with plenty to eat nearby (and Walmart and Meijer close, to get things we forgot to pack...) Plenty of parking and easy access. Friendly, efficient service up front, and wherever we ran into staff. Room is a bit small for a suite, but then, the price is lower than other places too. It was plenty big for the three of us (one baby.) Pretty recently redecorated, all the amenities, quiet, clean. Very comfy bed. Water bottles in the fridge and plate/plasticware in the microwave, a nice touch. There's a pool, but it is outside and the night was cool so we passed. Breakfast was crazed since they were full, and a lot of stuff was gone so I just had yogurt and coffee. Still, a good deal on a nice room. We'd stay here again. read more

Disappointed. Room was mostly clean - coffee maker still had coffee in it and cream and sugar had not been replenished from last stay, and the last person's shampoo and soap was still in the shower, so I assumed the shower and tub had not been cleaned. Beds were comfortable but the sound from the highway was too loud - after one night of no sleep, had to move to the couch in order to get any sleep the second night because that provided an extra wall to keep the noise down. Breakfast attendant (understandably not self-serve because of COVID) was nice the first day and rude the second day. I wanted to voice my concerns, but the desk was understaffed when I left and no one seemed interested in asking how my stay was. read more

It's not terrible but wouldn't come back. Older property with a few cosmetic updates. When we walked in the hall was filled with dirty towels and cleaning carts. Wasn't inviting. There was a used needle in parking lot...but the shampoo is Paul Mitchel? Could have gotten a much nicer place for the price. read more

Worst hotel ever! The staff unfriendly, no customer service skills whatsoever. Very rude including the manager, and Andre the guy with one leg, and everyone else. The rooms are dirty, small, the bathroom has a tub with rust next to the drain. The location is horrible they don't upkeep the property. If I could give this place a negative one that would be more suitable. The keys to the rooms never work so that is a big inconvenience so make sure your key work before you go up to your room. Please please please do not book at this location worst one ever! Not worth the money even though it's economical your peace of mind is worth way more do not stay at this location this was the worst location by far! read more

My review is based on my experience as a bride who booked a large block of rooms at the hotel for my wedding as we had many out of town guests. I would recommend brides to avoid blocking rooms here as my entire experience was a complete nightmare. I began looking for a hotel block in January for my June wedding. I ended up with the Springhill Suites mainly because almost every hotel in the area had been blocked for a lacrosse tournament in town for the weekend. It took me four attempts by phone to get a hold of Lori Johnson the Sales Manager to set up the block because she never answered her phone or called me back. When I finally got the block set up I was provided a link for my guests to use to book rooms, which would have been convenient except for the fact that the site never worked and often showed that only one of the room types were available or that none were available at all. This resulted in me checking the site constantly and emailing Lori to fix the site at least six times. Each of these times that I contacted her, it would take 2-3 days and multiple emails to get her to email me back. I thought once the block closed that my nightmare with this hotel was over, however at around 4:30 pm the day of my wedding (ceremony was at 6:30, my maid of honor got a call from her fiance saying that the hotel wasn't letting him check in because the hotel was overbooked and that there were quite a few other people attending our wedding that were being told the same thing. My mother in law quickly got on the phone and got it resolved, but it would have been a complete nightmare because we had also booked a bus to shuttle our guests from the hotel. In the end, my guests did have nice things to say about the hotel and the room, but considering the amount of stress that this hotel block caused me I would not recommend booking any sort of group block at this hotel. read more

Stayed in room 602 This Marriott property was recently renovated. Room layout good, multiple outlets for plugging in all of your electronics. Greeted with a warm chocolate chip cookie, followed by a call to the room to make sure everything was satisfactory. Will definitely make this a "favorite" in my Marriott profile. The only thing keeping this location from being 5 stars is the lack of a wow-factor, no nearby lakes, etc. read more

Very happy with my choice! Updated rooms that are larger than your typical hotel rooms! Free breakfast but only negative was outside pool...dirty but nice layout. Had a great mini vaca with friends/family! read more

Hotel has plumbing issues. Room toilet was broken. Family forced to use lobby bathroom that was also not in good repair. 0 consideration or care taken by staff. Service doesn't match the brand or price. read more

Hotel staff was very friendly from time I checked. Rooms were nice, clean & comfortable. Breakfast was hot & fresh. Visiting the area and I was thoroughly impressed by hotel, staff & accommodations. read more

This was my first time staying at Spring Hill Suites and I was very pleased. The staff is very helpful and knowledgeable about the property and surrounding area. The fitness center is great! It has new, proper working cardio equipment, and new dumbbells. The continental breakfast is one of the best I've had. They have a variety of healthy cereals by Kashi, and Kelloggs. They also have different toppings for your eggs like spinach, cheddar cheese, salsa, and hot sauces. My favorite is the oatmeal which you can add raisins, brown sugar, chocolate chips, almonds, and/or cranberries. The rooms are great and clean! It contains a mini fridge, and microwave. The bed is super comfortable. One of my biggest concerns going anywhere is always the bathroom and Spring Hill Suites did not disappoint. They have clean showers, towels, toilets. I had a very pleasant stay and would highly recommend it to anyone read more

DO NOT STAY HERE. It is disgusting. We arrived late but had checked in the day before. My husband travels frequently and tries to stay in Marriott properties whenever possible. His profile requests that he stays in a higher floor away from the elevator. Our room was on the second floor, right next to the elevator (which we heard all night). The room was filthy. There was an orthodontic rubber band on the bathroom counter. The mirror looked like it hadn't been cleaned for weeks. The walls by the window were peeling and had an unknown substance that looked like it had been splashed on the wall. The lamp shades were stained (how does that happen?) and ripped. And to top it off there was a huge divot in the mattress. We received an email shortly after check in asking how we were enjoying our stay. My husband replied by saying that the room was not clean at all. The reply asked for specific issues. My husband listed them, and asked if we could be moved to another room. The reply was that they were sold out. We were too tired to move to another hotel, but probably should have. Between the awful mattress and the running toilet we got a horrible night's sleep. The clerk did not ask how our stay was upon check out. We paid $170 for this room. read more

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Absolutely HORRIBLE experience on Feb. 28, 2014! My wife and I selected this hotel because a number of family members were staying at the same hotel to attend a wedding. Unfortunately, this hotel is also a favorite for school groups as well. Late in the evening, kids from a high school show choir returned to the hotel, yelling, hollering, slamming doors, and running up and down the hallway. Parents were downstairs, "relaxing" and disavowing any responsibility. My wife and I complained repeatedly to hotel staff, to no avail. The next day, the hotel's Assistant Manager had us evicted from the hotel as we were taking showers to get ready for the wedding! 7/23/2014. Just discovered that Yelp has classified this review as "not recommended." Just to clarify the reason why I posted this review: the purpose was to alert travelers that the management at this hotel does not provide adequate staffing to handle noise complaints, and (in our case) rather than addressing the noise problems with a large group, chose to evict the complaining parties. Traveler beware. Clearly, this hotel does not deserve to be associated with the "Marriott" brand. read more

This is a nice and clean hotel with a decent breakfast. Just make sure you get a room not facing the highway if you want a restful night of sleep. read more

Driving from Atlanta to Buffalo. This hotel is about the mid point. The hotel itself is fairly new. Nothing special just nice. The room was spacious enough. The surrounding area though leaves much to be desired. I was planning on a stay for the return leg but will drive a bit further to find a better area. read more

Twice I have called in the early AM with the request for a top floor room facing away from the highway, and twice has that request not be honored nor accommodated at check-in. Not sure why this franchisee can't seem to honor this request when every other Springhill I stay at across the country seems to have no problem honoring this type of request. Whoever does their room assignments needs to rethink their approach as it has led to me no longer staying here on my frequent business travel to Fairfield, OH. Hotel itself is average and has been recently renovated. read more

Our family of five visited June 15 through the 18th. We did a short family vacation to Kings Island in Springhill was only a 20 minute drive. There was a nice pool for the kids to play in, rooms were clean, and Brittany that sets up the continental breakfast was very helpful in making sure we all had something we enjoyed for breakfast each morning. There were local places we visited the spaghetti factory, Jax's , and jungle Jim's. Was also local Walmart across the street. The only issue we had was the sliding doors on the handicap bathrooms were too heavy for someone that's disabled. read more

Very nice hotel. Right off the highway so its easy access to i275. Lots of restaurants in the area, along with shopping. The front desk staff was amazing. Check in was very speedy. The front desk clerk was very knowledgeable of the area. Breakfast was good. Also the Christmas decorations in the lobby were nice. My favorite thing about the hotel is that they have one of the most comfortable beds I have ever slept in read more

Hotel amenities list refrigerator. It is a cooler with a "2 hour on" button. If you are traveling and have insulin, as I do, the refrigerator is ineffective. A thermometer I had showed it at 55 degrees when I checked into the room. Baby food and bresat milk would spoil as well. I was in communication with the general manager earlier in the day. He was evasive and condescending. Expect the same from his staff. I sought out the General manager at the hotel. When asked for a constant cooling model, the general Manger said, "I don't have time for this, I need to pick up my daughter at gymnastics." Great job Marriott. read more

The kitchen staff (Keisha) was wonderful and refreshing to see real customer service. The hotel room suite was very nice, the queen size beds are more like sleeping in a full size but it was doable. I was impressed with the size and cleanliness of the overall hotel. The night front office staff Richard and Glenn were pretty nice as well. For the most part, I think this was a good pick for the price. Thanks, Keisha for having the breakfast bar just right every morning. You are a ROCKSTAR! read more

Room was ok. Hallways were dirty. Only mirrors are in bathroom, which makes it difficult for several to get ready. The experience was ruined by a HORRIBLE front desk person. We love staying at springhill suites at other locations. Won't stay here again. read more

I'll just get right to the cons as the previous reviews have pros. Its imperative people know the flip side. TV- this is the first hotel that has the typical movie home screen but its just for show. While this may be inconsequential, but there are some this information matters to Tip- if you are one of those that actually stay in the room, bring your own entertainment or suck it up. Bathroom- ever heard of a hotel without vents in the batroom? Well, now you have. The front desk staff politely informed me that none of the rooms had functioning vents. Still on the bathroom, the tub was also rusted. I thought hotel used plastic like tubs or at least rust proof... anyway, moving along... Tip- suck it up or ask to be moved. Just hope and pray (if you are the posting kind), that you get something better. Ventilation- there is none. My room had a dank atmosphere. How so? you may ask. At night, the AC shuts off. You heard me, it shuts off! In the heat of the summer! Anyway, this made us take more showers in our ventless bathroom. As advised, we were told to open the bathroom door so the room could absorb the moisture. Tip- do not subject yourself to more than two nights of this torture. In their defence, I called the front desk and a lovely lady advised that we unplug and replug the unit after a couple of minutes and if it didnt work then she would come right up. Well, it did not work, but i didnt call back as that would have woken up my infant. So if you dont mind, suck it up. Bed- I signed up for a king, I got what must have been a full or queen. It was smaller than anticipated. I use a king at home so I know the difference. Additionally, the poor bed had seen some hardship. As a heavily pregnant woman, that gave me two sleepless nights. I didnt bother calling about it as it was just for two nights. Housekeeping- did not visit. When we got back, I was so dissapointed, I had to pack up the trash myself and place it just inside the door as I didnt want to be kicked out of the room for it to be cleaned. Supplies- this hotel is really lacking. Anytime i asked for something, they had just put it on the list. Breakfast- less than average. Let me contextualize. My son loves, loves, loves, scrambled eggs, however, I gave him a bite and he spat it out. My hubby tried the boiled eggs and thought it did not taste quite right. If you like the smaller grained oatmeal, you'll choke on offering here. If you like 'em big, you'll be in nirvana. We enjoyed the bagel, yogurt and tea ( none of which was made in house.) But that's besides the point. I'll give an E for effort. Pros Staff- i think they work with what they have. I've never called front desk as many times as ive done in this hotel but despite the fact they never helped, not even once, they were pleasant about it. The funniest call was the one about the vents. The sweet lady told me that no rooms in the hotel had vents but she'll be happy to send maintenance up. I thanked her, asked her not to worry then hung up. I had a good laugh. Jeez! I check out in the morning and will update this review with that experience. Maybe I'll take a picture of the trash i packed myself as well. I've got nothing else to do and it's just after 4am. Between the tired bed and the heat... I'm wide awake! read more

This hotel has gone down hill in the past couple of years. Our room this time wasn't properly cleaned after the last person was here. That's probably the biggest screw up for a hotel, right? There was a dead spider on top of a lotion bottle in the bathroom, and the last occupant's wet wash cloth was hanging from the shower head in the bathroom. TV didn't work right, curtains were stained and nasty. Bed seemed OK. But overall, kind of a weak effort. Will probably find a different place next time. read more

Nice new room layout. Convenient location. Little high on price. Breakfast average. Lots of chain restaurants in area.

I had a great experience here at the Spring Hill Suites. I was traveling on my way to do a gig in the Chicago area and needed a place to crash for the night. The Springhill Suites are always top notch and this location was no different. When I checked in the front desk lady got me checked in promptly and to top it off I was greeted with a bowl of complimentary Chupa Chups lollipops. The room itself was in fact a sweet suite. A full Sectional couch, with tv dinner type tables, a desk with chair, Microwave and mini fridge, large TV and one of the most comfy beds I've slept on in a long while. The Bathroom area could be described as luxury. The next morning I check out the hot breakfast. They had an extraordinary selection it's not often you see an Oatmeal bar, Fresh Strawberries and Pineapple, Canadian Bacon and Fresh Spinach available to mix in with your Scrambled eggs but they had it here. If you're looking for a clean, elegant, quiet place to stay a night or two in Ohio I highly recommend this hotel. read more

Excellent location near restaurants, shopping and the interstate system. Great bed in a clean and quiet room! I be back to stay here again next month ! read more

I always stay at this Spring Hill Suites when I am in the Cincy area. The rooms are always nice, clean, and ready. The staff are friendly and the breakfast is great. It is also in a great location for more great dining locations. read more

This hotel is great! They are less than 20 minutes from downtown AND they have breakfast. Plus they pass the "3 towel" test--If a hotel gives you three bath towels, by gum it's a good hotel! plus the staff was super nice --even after I got there at midnight. read more

For traveling performers, the best bang for the buck! Rooms are nicely kept. Staff is friendly & helpful. Located right off the highway, close to shopping, restaurants within walking distance! read more

I've had several stays at this location in the past, and they were 50/50 although nothing worth addressing prior to today! I called the property and asked to have a ground floor room for personal & medical concerns (as even requested in the reservation also) and a NICE young lady explained if I was OK with switch from a king room to a 2 queen accessible room was fine she could block it for me, I accepted and thanked her and explained that I would be there in a couple hours. Arriving at about 6:00 pm there was no one at the front desk at after waiting and banging my keys on the desk to get someone's attention, finally Marie poked her head around the corner to tell me she wasn't responsible for the front desk today but to wait and she would get back and help, I must attempt she her actions and tone were unprofessionally. First of all as a platinum member for many years over myself it was obvious through her action & attitude she could care less about her being responsible for the front desk or not I would expect or should I say deserver friendly service and not unnecessary & unprofessional commentary along the way. I've never seen this in my members benefits listed as to be expected . She stated she couldn't put me on the first floor without me saying anything, which clearly shows me she knew about it and was trying to avoid it all together I explained I called and the person I spoke with at 1:19 stated she had moved and blocked me into it. I asked to speak to the GM after she stated "there was nothing she could do" she told me she was the GM, later finding out she was not, although she did state there was nothing she could do. Upon coming to no resolution as she clearly didn't want to spend one single second longer with me she than she had to, and nor did Marie ask if there was anything she could do the resolve it she sent me with my luggage in tow to the second floor and to my surprise to the wrong room, I returned to front desk and after she recognized me she even sighed in my presence, I pointed out the error she then stated "I didn't switch you back" this again telling me she was aware that I was blocked into the first floor room and switched room types to accommodate this, and she knew about the issue but still choose to do nothing to correct it and let me work it out. I most definitely feel she is completely and totally responsible for giving it to someone else and switching it herself is my guess. I've stayed it this location several times, I'm a platinum member, I called ahead to handle my personal request and still was treated poorly and it is clear my status means nothing to Marriott & especially this location. I finally asked Marie after my second trip to the front desk to get a room to have the GM call me tomorrow to which she stated "she stated she could guarantee that would happen" and again offered nothing to resolve the situation. read more

I worked for Marriott for 7 years so I'm very familiar with hotels in general and with Marriott standards and this hotel was far from it. Our room had black sticky stuff all over the floor so we had to wear our shoes in the room. It looked like tar. The TV and remote wouldn't work properly. The buttons on the remote kept sticking so you could never get the channel you wanted and there wasn't a way to manually enter it in. There was a bright red stain in front of my bed that I thought looked like blood. I was told by the front desk staff member that it was "kool-aid juicers that was spilled by the football team that stayed a week ago". There was black mold specks all over the bathroom and I thiought the tub spout was going to come off in my hand when I went to pull the shower lever up. It literally pulled away from the wall. And then the front desk assigned someone else to our room after we were already in it (someone tried to come in) which rendered our room keys inactive. It took me 3 trips downstairs before they keyed it right. When I brought all this to the attention of the staff the next morning, I was told "you have to talk to the manager". She also stated "were supposed to start renovating next week". I called the manager and left a voice message with my name and number and explained the issues but he has yet to return my call and that was 5 days ago. I was very disappointed as a whole. Especially for $130 a night. I will never stay at another Marriott again. read more