First, the lady who helped my friend and I was very helpful and empathetic. We checked in and got to our room. DISASTER. Hairs on the beds, red stains(probably blood) lining the edges of the mattresses. Streaks and stains covering the walls, water damage in the doorway of the bathrooms. ALSO!!! A almost used up toilet paper roll?? We called for new bedding and were going to deal with the situation as it was a long travel day. The same lady who checked us in came up to bring us new sheets and saw the other stains and miscellaneous damage and insisted we get switched to a different room. We agreed and moved to the second room, no where as bad as the first one but still bodily fluid stains along the bed frame, random hairs in the bed and a strand stuck inside the pillow case. AND FLEAS!!! We came to the decision to check out and book somewhere else. On top of all of this, a card that I assume is in every room saying your room will be checked on for new towels/blankets/pillows every 3 days otherwise go to front desk for items in between days. All in all, I wouldn't recommend this hotel to anyone unless you like to sleep in strangers dried up bodily fluids. read more

See all

My parents reserved two rooms this past weekend and their room had bed bugs. After complaining to the front desk attendant who had a nasty attitude, they were moved to another room. The proof is in the pictures. Also, the rooms are filthy! This place has really gone downhill! I've always recommended them to my family and friends who travels to Cincinnati, but not any longer. read more

Comfort Suites - Bed Bug - Hotels Near Me - Cincinnati, Ohio

See all

Terrible! . Showed up at 11pm got showered brushed our teeth, the sink didn't drain right. The air conditioner didn't cool the room even tho it was set on 60. Then a fire alarm was set off at 12:45am. I was offered 10% discount. By far the worst experience at a hotel. I should have known it wasn't going to go well since they can't even afford to fix the sign on the front of the building. read more

Comfort Suites - Fire at comfort suites - Hotels Near Me - Cincinnati, Ohio

This location front desk employee Medina is disgusting hospitality , Unprofessional , ungroomed, untrained weird lady who is not from this country but, had major concerns about why I, an American, was here in forest park or why I am coming to this location. She wanted to know "My story and why I was here". Excuse me. I felt extremely uncomfortable with Medina having my personal information and in danger with Medina working the front desk. She is the front Desk Agent who took my information today. I will not ever be returning to this location and neither should any American who does not want Identity theft or any bad vibe. Stay away on top some other employee is pretending to clean and mop but starting at me for up to 4 minutes straight without speaking. Felt very uncomfortable at this location read more

See all

Completely disgusting rooms, very unclean. The stains on the floor were very concerning, but after a long day on the road we said screw it, we will suck it up and just stay here. We wish we would have just got a refund and hit the road once again, on the morning we found a turd under the bed. There is a reason this is the only hotel with rooms available. read more

See all

Staff was very friendly and accomodating. Our room AC was not working properly and front desk brought fan up to us. TV remote was not anywhere to be found. Hotel could definitely use some updates. Did not visit pool area. read more

This is a very nice hotel at the price point. Family-run, the entire staff is exceedingly kind. Efficient, too. Rooms are clean. The suite we stayed in could easily sleep 6 in the 2 queens and pullout soda bed. What made the room a site is that the sofa and desk were separated from the beds by a partial dividing wall. Just enough privacy. There is a small indoor pool and hot tub. There is also a small workout facility and business center, making this a good place for families and business travelers alike. The complimentary breakfast buffet is one of the best I've seen for hotels in this price range. Waffles, eggs, sausage, potatoes, English muffins, toast, coffee, juice, cereal, hardboiled eggs, milk, fruit, sweet rolls, sausages, etc. read more

I've stayed here a few times on business, and have never had a bad experience with the room itself. Each one has always been clean and comfortable. In a 4 star review that yelp doesn't count for some reason, the person comments on the beds, the nearby convenience store, and the parking. All good points. This location always has a good breakfast available, and the staff is always friendly. The rooms are very clean, and yes, the fridge is nicely tucked away for a cleaner appearance. My only issue came during this visit when I realized how loud footsteps above you are. LOUD. THUMP! There were some kids running around upstairs late at night, but after the desk was notified, that stopped very quickly. Overall I would recommend this place, but be ready for a challenge when coming and going during peak traffic times. read more

Hotel is a "Budget Inn" quality at best, please read my screen shot of my letter to Choice Privileges. read more

Comfort Suites - Hotels Near Me - Cincinnati, Ohio

We checked in at 8:50 at night. Had plenty of time to check in and still get some pool time in. Kids were excited to get to swim even if only for a little while. We are choice members and stay at choice hotels quite often so we had already booked the room. Should have been easy. My husband was in checking in for at least 10 minutes. We get to the room to find hair in the sink and bed. The carpet had never been vacuumed and mopped and nothing had been dusted. We asked for a different room. We waited for the guy to come upstairs to change rooms and we got settled and got our suits on. When my husband checked in he was told the pool was opened. He was not told not only did it close at 10 , but you have to make reservations or appointment times to even go swimming. $110. A night. Not worth the night!!! Never again and I would not recommend this Comfort Hotel in the future. read more

See all

Convenient location to IKEA & Jungle Jim's, decent priced. But, not very clean! One thermostat works other didn't! TV remote didn't work & front desk didn't have batteries! DTA dangled from one TV! Breakfast hostess very kind, mediocre breakfast & lobby was WARM. Elevator was always wet or sticky! Bathroom had a green film under TP & mold in shower! read more

See all

We stayed for 2 nights; we would have gone somewhere else but every other hotel in the area was booked due to family weekend at Miami. We did not have a working toilet in our room all weekend. We called the front desk to see if it could be fixed; we called 7 times from the phone in the room before googling the hotel number and calling the front desk from our personal phones. Only then did we finally get someone to answer. They dropped a plunger off at our door and said "call and let us know when you're done with it." Did not offer to help or stick around to make sure it was fixed. Thankfully we had a friend across the hall from us who shared their room key so we could go to the bathroom when needed throughout the night, because the plunger did NOT solve the issue. Not only was the toilet completely backed up, but the shower also backed up when used. Every inch of the room was disgusting. There were dead flies stuck to the wall next to the bed. The a/c barely worked. There was water damage and mold in the hallway, and the ice machine on our floor was broken, even though we were told there was one on each floor. The entire place stunk, and we did not see a single housekeeping cart the entire time we were there. I would recommend staying literally ANYWHERE else. read more

IF I COULD GIVE 0 STARS I WOULD My fiancé and I decided to visit tonight for a night getaway and online we were so excited to sleep in a big king size bed, which looked beautiful. When we arrived we were greeted with an unpleasant smell of pot. It reeked so bad I walked out of the building smelling of it. When we walked in there was rude staff that swiped my fiancés credit card MORE THAN ONCE. She assured us that the payment hadn't gone through and she HAD to swipe it multiple times. It took 20 minutes to check in.. even though we had paid and reserved online. We got into the elevator that shook when it went up. I've never been so terrified of something in my life. The ENTIRE building reeked of pot. The room and hallways were absolutely FILTHY! My fiancé called the receptionist at the front desk and she said she would "leave a note for the manager the next day to see if we could possibly get a discount" as we were NOT staying the rest of the night! She also said she walked the halls between the time that my fiancé called and I called (not even a minute) and she didn't smell anything. He is nice.. when I got on the phone I was not so. When we left there was a guy walking the hallways spraying air freshener to mask the smell. If the manager does not give us our money back then we are out a hundred some odd dollars. I said we were gone and the BETTER BUSINESS BUREAU will be hearing about it. Thank you, but you've lost our business. read more

See all

OMG, where do I start? I don't leave negative reviews (or many reviews at all) but this place deserves it. This is by far the dirtiest hotel we have ever stayed in, bar none. We are a family of 5 so it's always difficult to get a hotel room that is comfortable with 3 kids... so a 3 queen room seemed perfect! And it would have been...but so dirty! Listen, I went to college and had 4 (male) roommates...this was dirtier than my college apartment. Really. My daughter found fingernails in her bed. We found crumbs on our top sheets. Stains everywhere. Nothing was wiped down. Found a coffee creamer packet under the nightstand. This is not exaggeration. And I never do this! Avoid. read more

While the staff was friendly and helpful, this is one of the worst hotels I've ever stayed at. We spent nearly $1000 on 3 rooms for a weekend and everyone left with a complaint: Our bathroom had black mold and the shower barely drained, my mom found an old chicken wing under a chair in her room (???), and there were stains all over the floor as well as some of our sheets. Oh yeah, and the microwave in our room as positioned in such a way that it didn't fully reach the outlet and could only plug in halfway, creating a serious fire hazard. If I'd been staying in a $20/night hostel I could've forgiven these issues, but for the amount we paid I was pretty appalled. read more

Traveler beware! I spent one night in this hotel and several days later when I returned home I found myself scratching my back constantly. My back and shoulders were covered in bedbug bites. When I notified the hotel, the only thing I asked for was for my money back. Their policy: call Orkin and if they don't see that there's a problem in the room, there's no refund. I guess Orkin didn't find a problem because I never received a followup call or a refund on the room. Clearly they don't understand that bedbug bites can show up days after feeding on you and the bugs themselves can be in the linens rather than the actual bed. The linens would have been stripped the next day. Whether Orkin found bedbugs in the room or not doesn't change the fact that I was covered in bites after sleeping in their hotel. They did nothing to make it right. I will never stay at a Comfort Suites hotel again. read more

Comfort Suites - Hotels Near Me - Cincinnati, Ohio

See all

Check in was simple, we got our keys and headed off down the hall to our first floor room a couple doors away from the swimming pool/fitness area. I was a little concerned about the proximity to the pool but it didn't seem to be an issue. As soon as we opened the door to the room it became very apparent someone had RECENTLY been smoking in that room (I'm a former smoker, the smell slapped me in the face). But we let that slide and resolved to notify the front desk so we wouldn't get charged according to their prominent anti smoking policy evidenced by "Breathing Room" placards everywhere. Started unpacking only to discover not only was the mini fridge somewhat haphazardly positioned in its concealing cabinet, but was also barely cool and refused to get colder. The air-conditioning was much the same, we turned it to 70 and it would run for two to three minutes and shut off, meanwhile the room was humid and sitting somewhere in the high 70s. The room has a very high ceiling and the unit does not seem to accommodate for such architecture. It was very very slowly coming down in temperature, so we turned it colder and left to grab food in hopes it would be cool upon return. It wasn't really. After dinner, I decided to shower off after ten hours in the car traveling. The shower was great at first! Amazing water pressure, adjustable shower head to either regular stream, massage, or combination! Then I realized the drain was draining at the rate of a slow leak. In a four minute rinse off, I had water over the ankles and coming up my calves. Gross. (And yes, the drain was open). We were very impressed by the number and appropriate placement of electrical receptacles to charge the numerous devices we have. And free WiFi! We settled in for the night, around 10:30 pm to get some much needed rest. I travel with ballistics grade earplugs just in case of noise, but all was quiet. Until just after 0200. It started as some loud talking, then escalated quickly. Both of us were awakened by shouting, yelling, fighting, cursing going on in the hallway just outside of our room. Doors were slammed, and what seemed to be an argument about something amongst a large group of people was occurring. I inserted earplugs. I could STILL hear the commotion. It went on for over ten minutes before I couldn't take it. It is 0230 in the wee morning hours, but I heard not one hotel staff member come try to de-escalate the situation. And it was definitely within hearing distance of the front desk. I stepped outside and found a room door wide open with various adults yelling, hollering, and drinking beer. I politely asked if they could go inside the room to have their discussion and received the reply of "No apparently we can't, we only have 18 rooms. Go ahead and call the cops, because they're already here". I went back inside, we waited a few more minutes until they loudly announced everyone was going to the hot tub (the one that hotel policy states is CLOSED after 2200 hours.) This group was loud, intoxicated and potentially violent. We were on our own, two women traveling. Went to the front desk to switch floors. We were informed by the night watch that " this is how it is every Friday and Saturday night". My traveling companion has spent weeks at a time in this hotel and has NEVER had this happen much less continue on uninhibited for an hour. The clerk did give us a new room, but even as we were packing our things to move two floors up, this rowdy group was going up and down carting in CASES of beer. No police presence was seen, despite the large group clearly disturbing the peace, no one was preventing them from putting their intoxicated selves in the hot tub FAR after the posted hours, the whole experience was absolutely terrible. Guests living by the rules and state/local laws should not have to accommodate those who don't. We were grateful they allowed the middle of the night room change so we can rest to see our beloved family members tomorrow, but there should be more to prevent this activity. If there is a large party with a group booking, don't allow other guests to have the rooms in between if the hotel isn't heavily booked. Hire security on the weekends if this is a repeat issue as the night deskman insinuated. Terrible experience only redeemed by having to displace two roomed guests at 0300 in the morning. read more

Comfort Suites - The non-smoking placard that didn't apply to our room - Hotels Near Me - Cincinnati, Ohio

The first room we were assigned to smelled like mildew. We then switched to another room and honestly, the rancid smell would have been more tenable than in the room we went to next. I'm not sure who didn't follow through, but our bathroom sink was stopped up and we asked for it to be taken care of while we were gone. It never happened. The biggest problem, however with our stay was the condition of our room. There was a bloodstain on the outside of the bathtub which was there when we got to the room and never got wiped off. Most irritating and disgusting were remnants of diarrhea above the ring of the toilet which were never cleaned off. And please note, that the diarrhea was there when we got into the room. That was extremely disgusting. Another issue was the bed and sheets. The first night at the hotel I was enjoying some cookies in bed. Afterwards there were quite a few crumbs on the sheets. When I got into bed the next night, the crumbs were still there. The cleaning person didn't even bother to wipe them off the bed, let alone change the sheets. Furthermore, the top sheet was worn so thin that it had little holes all over. We will likely be returning to visit our daughter at Miami of Ohio, but we will never consider staying at comfort suites again. read more

This was one of the worst experiences I have ever had staying in a hotel. DO NOT STAY HERE! The room was trash. The couch had many stains of unknown origin. I didn't dare sit on it or go near it. The coffee pot was in the bathroom and the fridge was in a TV stand. On top of that, there was literally a marching band in the hotel playing drums all through the night. The final straw was I was triple billed for my stay. I was billed $687 for 3 nights stay. When I called the "manager", she had no idea what she was talking about and refused to refund any amount. Now on top of having a horrible experience, I get to fight with credit card companies to dispute their fraudulent charges. read more

Hotel staff was wonderful, especially the lady working the front desk during the night shift. She made sure to address the noise issues on our floor promptly. The room was very clean and the bathroom was great! The cleaning staff did a great job of restocking towels and toiletries. The continental breakfast was great. Nice selection and good coffee. Great hotel. Would recommend to anyone. read more

I don't typically write negative reviews, but am feeling forced to do so after a very short, but terrible experience. We booked two rooms and arrived late in the evening. The lobby looked fine, but we had concerns about the cleanliness of the hotel as we reached the hallways. Those concerns grew when we arrived in the room. There was food and dirt in the floors. When I checked the mattress it was soiled and worn and the sheets appeared stained. I then saw a bedbug crawling across the comforter. I grabbed a tissue and trapped it so I could show the front desk. We gathered our things and went to check out. The clerk at the front desk said we would have to contact the manager the next day. When I called the manager the following day, the clerk would not let me speak to her. He said that he would check with her to see that it was resolved. He then told me that they had contacted their pest control company and that they were coming to take care of the problem. He assured me that we would not be charged for the stay. We were charged. When I saw the charge on our statement, I called the manager again to try to resolve the issue. The front desk was hesitant to let me speak to her but did after I insisted. She said that their pest control company had not found any 'activity in these rooms' so there would be no refund. I have registered a complaint with their corporate office which has given us the runaround also so feel that I need to let other customers know. We have had satisfactory stays at other Comfort Inns but this one is far below subpar in cleanliness and service. We should not be charged for a stay that lasted 30 minutes at most, especially when bedbugs are involved. Please protect you family and don't make a costly mistake by staying here. read more

We had to get a room late at night because the house was invaded by unexpected visiting relatives. Comfort Suites made it worthwhile. We arrived after 10:00PM after encountering no vacancies at our first choice. The desk clerk was not very optimistic about finding a room, but they did have one available, a handicapped room. They offered it and we took it. It was just like the other rooms except the bathroom was larger with a tall toilet and a huge walk in shower. They also had a jacuzzi in the room. The room and the rest of the hotel were very clean. The furnishings looked brand new. The king size bed was extremely comfortable and roomy. And there was a free breakfast in the mornings. The only negative thing about the hotel is the bathroom door. It needs to be re-hung as it will not close all the way. One other downside is that at the breakfast there were three preteen boys play with the waffle maker,making a big mess and about 20 ruined waffles in the process. PARENTS: MIND YOUR CHILDREN! I know that this is not the fault of Comfort Suites but Yelp doesn't have a section for rating parents. read more

Very, very, dirty!!! Stuff left on the floor from past visitors, hair in some places and stains on the bed sheet is not what I want in my hotel. Shower is not great, air conditioning doesn't work consistently. Floors in the hall look like the local dump. The only good thing is how it has 3 beds in 2 separate rooms. read more

I stayed in this hotel last night for a mini getaway. The hotel was nice- very clean. It was easy to find and in a great location. Staff were all friendly. No real complaints. Found a great deal on the rate via hotels.com so the price was on point too. read more

The staff was great but our room was filthy. Thank goodness the sheets were clean or I would have left right after we checked in. After talking to other guests I found we weren't alone. read more

At first glance the room looked great until we found a red stain on the sheets! The pool area was nice and clean though but what really turned me off was when i left my $200 head phones in the room after check out. My wife called to see if someone had turned them in, front desk said they would call back but never did! If it wasn't for the stain they would have gotten four stars but having stains in a $135 room is unacceptable. read more

Stayed here because of wedding block pricing and I would definitely stay here again. Everything was very clean. Check-in and out was fast. Comfortable bed, free wifi, within a walking distance of a convenience store in case you forget something, ample parking, and near the highway. read more

As a teen, my mother yelled that I only cleaned the center of the room. This hotel is like that - the corners everywhere- halls, elevators, rooms have not been cleaned except for right down the middle and some areas are absolutely filthy. read more

I don't usually complain, but this was one of the worst hotels we've stayed at. Our room door wouldn't close/lock unless we slammed it. We stayed several nights and had to ask for cleaning on one day and then the room didn't get cleaned at all on another day. There were several other smaller things. I wouldn't stay here again. read more

BEWARE! We attempted to check into our room. My wife does a great job of inspecting for bed bugs. The room was very dirty and when she got to the 1st bed after the sofa bed, she found what looked like evidence of bed bugs. We wanted to give the benefit of the doubt and they gave us a different room. Not only did we find evidence of bed bug, my wife found a dead bed bug. We went to the front desk already inconvenienced having to find a different hotel, but then they argued with me over refunding the room. After they finally informed me and Expedia that they would refund, the refund never came. I had 2 children with me that were not my own and we could have infected 3 households with bed bugs. The fact that they argued, agreed to refund, and then never did, adds salt to the wound. Please protect yourself and your families. read more

I've travelled for work three times this summer to Cinci area and stayed at a different hotel each time. This last visit was to the Comfort Inn and Suites on Omniplex and it was great. My idea of a good hotel is one that has a pool, adjustable air conditioning, good water pressure in the shower, friendly staff, and comfortable beds. This location had it all. In addition, it was a beautiful room. It felt more like a new apartment. I will definitely come to this location again. read more

Do yourself a favor and get back in your car and drive to the Quality Inn back across 275. This is an average hotel at best but that is not the issue. I've stayed here multiple times. Hell,the time before last the Fire Department was just pulling away because some idiot burnt up something in a room micro wave. Building was full of smoke and smell of burnt something. The body at the front desk was willing to just live with it. I helped them prop the doors and clear the building.Just Stupid. I use the term body because that was about all they where. No real decision making ability or a basic idea of what to do . They know how to check you in but don't look for much more. They seem to have the family slaving for them but they really don't know much about customer service or what to do beyond check in. But that is not the end. Listen up people, Choice hotels are franchises. So the management you see owns it. I've stayed in the chain all over the country. 200+ days in 2013. My business can change on a minutes notice. The 4pm cancellation policy is open for the management to work with IF, IF, IF they choose to help you. These people denied me the ability to change it less than 2 hours after making a reservation. When I called the manager in the morning she said she WOULD NOT help me. Say what you will about policy. I can tell you it's open for interpretation and CAN BE CHANGED. I know because I have done it with other hotels in this chain WITHOUT HASSLES.. When asked how they would feel about paying for services not received they told me they had it happen to them so I guess this is their way of getting even for the past indiscretion of others. My guess is foreigners don't know much about the Golden rule or what real customer service is about. I'm guessing they squeal like a stuck hog when they get it done to them. Don't make reservations in advance here folks. In fact, don't stay here period. I'm tired of poor customer service from foreigners in this chain. Marriott wants my business, here I come. read more

Short staffed. Bathroom and room are nice. Lots of stains on the floor. Curtains close all the way so able to block out all light. Gave 3 stars because the air didn't stay on for more than 3 minutes- I had it on high. read more

I have never seen so many stains! Okay, maybe when I was in highschool. Workout facility was nice.. But really, stains everywhere on the furniture.. Hard to sleep at night wondering what nastyness i was laying on... but i booked through travelocity and it is not as easy to unpay.. refund.. so i endured.. bed was clean.. I thouroughly inspected the sheets.. did find one ladies.. or mans long 8 inch straight hair.. GROSS!! read more

Supercajafrajalistic xpaladocios! Service is exemplary. Verna was the front desk manager the evening I stayed. She offered me everything but the shirt off her back! read more

DIRTY & DISGUSTING! have been staying at this hotel for almost 15 years. We really enjoyed staying there they have suites that have 3 queen beds and a pull out sofa. It was wonderful for our large family. However, we have steadily seen it go down hill the past 5 years and this past weekend was our last stay there. The chair in the room was disgusting. It was covered in stains and I feared sitting in it. It looks like it was taken out of the dumpster. The coverlet on the bed was dirty. It looked like a shoe print on it. My sisters room had what appeared to be lipstick on the sheets. Both TVs in the suites were stuck on one channel and could not be reprogrammed. My sisters room had 2 TV's broken. The heater motor was grinding so loudly I could not have it on while sleeping. There was glitter all over the carpet so I can only assume it was not vacuumed well. The handles on the dresser were broken. We will never go back there again read more

I must say this is my first stay at the comfort suites in a few years wow I thought only the H had great beds and large rooms this place was great. I signed up for the honors points planning on staying in more comfort suites. Got the room at a great discount on the web. Michelle at the front desk was great. Helped us out with dinner told us about the town checked in on us great customer service. The location is great lots of restaurants lots of things to do staying for a few days working in Fairfield. This hotel will not be a disappointment I highly recommend it. read more

I reserved a queen suite for my sister and me for a funeral we were attending yesterday. It was a bad omen when we arrived at the front desk and saw a sleeping employee on a chair next to the reservation clerk. The only plus for this place was that the room was large. The entire hotel, lobby, elevator, hallways, was dirty. The window in our room was broken and filthy, and the room darkening shade had water stains on it. When I climbed into my bed, I found a long black hair on the comforter. The grout was missing from several of the floor tiles in the bathroom. There were stains on the hallway carpet and on the carpet in the lobby. To add insult to injury, I woke up at 4:10 this morning to a loud, drunken argument taking place on a bench beneath our window. It went on for an hour, right outside the front entrance, and no one on the staff stopped it. This is a shabby, depressing place to stay. Don't do it. read more