Stayed here for the first time! The room was very nice and clean and the bed was very comfy to…read moresleep in! I like the fact that they have a unit desk covered by faded glasses. They have gym and the free continental breakfast Twas a good stay!

While this is a nice, clean, hotel I have to voice a concern…read more They charge you $10 per night, to park a vehicle. With this you'd think "it must be gated"? Or "must be patrolled"? But no. They just want to buckle and dime people who are visiting their loved ones at ft. Bliss, or just coming to town for work and staying next to the airport. You have your very average, run of the mill, SHS hotel. Went to the gym to check it out and they have a bunch of "machine is out of order signs". So maybe they're using the parking fees as a pot to repair the gym equipment? Hotel was fine. Like I said it's the same basic footprint at all the shs. While the lady at the desk was nice, she did mention that the fee is very unpopular with the guests but the "manager wants to keep it". But I really don't see what value it provided. No security. No gate. So, that being said if you enjoy being nickel and dimed when you stay at a hotel this is the place for you. I will take my gold status with Marriott, elsewhere.

This is a lovely property! We stayed on the side opposite the main highway and had no issues with…read moreroad noise or noise from other guests. The room is spacious, clean, and has all accommodations you might need including a stove, fridge, coffee maker etc. Bed was comfortable. Nice shower that looked brand new. Downstairs there is a complimentary breakfast as well as a fitness center & pool. There is a lot of free self parking around the building itself and the woman at check in - Gloria - was extremely kind and helpful. She even passed me the two free waters & acknowledged my Marriott Status!

I stayed a little longer than a month, and during that time I got to know several members of the…read morestaff and got a clearer picture of how this hotel operates. I can't say the overall experience is great the hotel has some serious issues but there are a few stars who shine much brighter than the rest. The room itself is easily the best part of the stay. It's clean, comfortable, and surprisingly well‑equipped. The full‑size kitchen comes with a microwave, stove, medium‑sized fridge, plates, silverware, and even dish soap. The closet is a good size, the beds are comfortable, and the bathroom has plenty of towels and hand soap. The layout feels spacious, and for the price, the room quality is genuinely impressive. Breakfast is okay not amazing, but decent enough. They usually offer a few types of bread, cereals, oatmeal with lots of topping options, and some protein choices like eggs and sausage sandwiches. Drinks include orange juice, apple juice, coffee, tea, and more. I left early for work most days, so I didn't get to enjoy it often. Where the hotel struggles most is customer service and basic consistency. Housekeeping replaced towels multiple times, but they only made my bed once during my first two‑week stay. And on my second stay, something as simple as getting body wash turned into a ridiculous process my room was cleaned multiple times before anyone actually provided the body wash I asked for. I left notes, told reception, and every time they cleaned the room instead of just giving me the item. It wasn't until Arthur personally stepped in that I finally received it. He was the only one who took initiative and I really appreciated that. I also reported a strange noise coming from my AC. Multiple employees heard it and agreed it wasn't normal except Regina, who insisted every AC in the hotel sounds like that (I will attach). When I asked to switch rooms, the assistant manager Jasmin Peters didn't speak to me directly. She spoke to Regina and said that if I wanted to switch rooms, I would essentially have to miss work and wait until 7 a.m. for her to arrive and give an answer. That made no sense to me, especially since she could have simply given the answer during the call. Instead of helping, the process was made unnecessarily difficult. The biggest disappointment came when items were stolen from my truck. When I reported it, the hotel made it clear they could care less about theft occurring on their property. No one reviewed the footage at check‑in or afterward. Instead, they kept repeating the same excuse that only the manager, Lisa Cornelius, had the code to access the cameras and nothing could be done until she was physically present. Then they added that she was on vacation, so there was simply no way to look at the footage at all to give me any details for my insurance. No urgency, no concern, no effort. And honestly, I bet if I had called the sheriff down to the hotel, suddenly something would have been done. Their lack of care for a serious incident like theft was extremely frustrating and showed how little responsibility management was willing to take. Laundry was also an issue. The washer requires quarters, the front desk won't provide change, and the machine left my clothes smelling terrible. I had to take everything to a laundromat to rewash it. It's not the main problem with the hotel, but it definitely added to the overall frustration. Despite all of this, I want to highlight the employees who truly stand out: Arthur and Victor. They were consistently helpful, friendly, and professional. They assisted whenever I needed something and always had a great attitude. They're the real rockstars of this hotel the kind of employees who make a tough stay a little easier. Overall The rooms are great for the price clean, spacious, and comfortable with useful amenities. The breakfast is mediocre but serviceable. However, the customer‑service issues, the lack of support from management, and the unhelpful response to theft and maintenance problems are major downsides. If you stay here, enjoy the room and the kitchen, but be prepared for inconsistent service and limited help when you really need it.

Had a great stay here. This hotel is newly remodeled and updated, the front desk staff are helpful…read moreand accommodating, and they offer complimentary breakfast each morning featuring everything from cereals to fresh fruit and yogurt, to scrambled eggs, beans and tortilla chips, along with several kinds of juices. Like all Holiday Inn Express properties, this hotel focuses on the basic essentials that help ensure a quality stay and it has a modern contemporary design. The amenities are relatively simple with just a small gym with 3 cardio machines and a set of free weights, and no on-site bar or restaurant. They have a few shelves of sundries and snacks in the lobby that guests can purchase, but were often out of basics like water and soft drinks. That said, there's a solid Tex-Mex restaurant just next door, and the mall across the street has a large variety of stores and restaurants (much like any larger shopping mall in the USA) and also a full-service Total Fitness gym. The TV had a large variety of channels and WiFi was simple to connect to, though during our final day the internet was very spotty and slow - an issue which seemed to plague this entire area of the city, not just our hotel. The in-room coffee maker was appreciated, though this Holiday Inn Express doesn't provide in-room safes, refrigerators or microwaves. Room service attendants were friendly, accommodating and they're happy to offer full housekeeping if you'd like, or just provide things like replacement towels, complimentary bottles of water and coffee packets. The checkout time, which is normally 11 a.m. at most US hotels, was 2 p.m. here. This hotel offers a shuttle to the airport, but for some reason they have no shuttle service from Juarez airport to this hotel. Taxis often park along the street next to this property, available for guests needing a ride. In our experience, however, if you're not lucky enough to find a taxi waiting there and the hotel staff need to call one, the wait can be very long. Likewise, we attempted to use Uber here twice, and both times we cancelled after the app failed to find a driver for us after several minutes of attempts.

This is a great hotel. Rooms are remodeled and well done. Great location if you are planning to go…read moreto US Consulate. Price of room are worth it. I loved the breakfast and the staff in the kitchen are the Best. I mostly appreciate the nice lady who clean the lobby and hallways in the mornings. The room cleaning services is great... very helpful and do a great job. Please tip all these folks . Everyone greets you any time of the day. These places can only provide these exceptional service if we keep recommending them.

If you are in El Paso for whatever reason this hotel is in an ideal location. Walking distance to…read moreBaseball stadium, restaurants.. and we felt safe at all times of day or night. The hotel is nice and probably in the top 2 in the area. We went for the larger suite which has a separate living room from the bedroom. Nice for working while spouse is sleeping. Room service is pretty good food.. we tried a dinner and a breakfast via room service and both times everything was great. Self parking just under the hotel so no need to stress over valet and tipping.

The service for check in was amazing! We got champagne glasses upon arrival and felt welcomed. The…read moreroom was spacious and clean with a great view of the city. We loved that the EV charging was complentary. We do wish the parking for guests is cheaper but overall okay. Definitely a great luxury hotel in the heart of the city and would highly recommend to anyone visiting El Paso.

I've stayed in this area twice while driving through El Paso and have felt super safe while…read morestaying. The area is nice with plenty of options for shopping & dining if needed. The check in process was super easy and their free breakfast was good too. The room was super clean, spacious, and upgraded. Keep in mind that they are doing construction through Fall 2026. Luckily it didn't affect our stay, but I believe the hours of potential disruption are 9am-6pm Monday-Saturday. Overall, this was a great stay and we would highly recommend.

My 2nd time here, first was 2 months ago...for that visit I'd say 4*. This time they tried to…read morecharge me $10 parking fee I complained the dropped it. The breakfast buffet, was just eggs...no potatoes, no meat--not ham or bacon or sausage. no oranges. not many tea choices. I'd like to say 3.5...the room and staff are great and the jacuzzi was hot and clean...my shower was hot the room clean.

The convention center has been here forever. I'm sure if I dig deep in the iCloud I could find tons…read moreof photos here, but meh... thing is, it's a center for conventions. Therefore, it's going to look like whatever the convention is. I most often come here yearly for Comic Con and Sneaker Con. Though I have been here for gun shows, and, decades ago (many won't remember), El Paso experienced once in a lifetime flooding, and we (Soldiers) had to go evacuate trapped persons from their rooftops and the Red Cross set up the convention center as a safe haven for those who's homes were flooded (which was 1000s - look it up - strangest thing I've ever seen out here. Had to be nearly 20 years ago).

This venue is capable and spacy…read more I've been to a few different events here, and seen various spaces used for the various events. The auditorium sits 6,000 easily. The convention center space makes good use of the space for tables and stands or speakers. It's got a main entrance but many additional emergency exits that manages the sizeable floor room. I have also seen the use of the front plaza for multiple stage outdoor events. It's nice and beautifully lit in the evenings. The bathroom The convention team, whether they are getting you into the parking lot or into the front door, is friendly and helpful. The convention center is well located downtown and easily accessible.

There were some things I genuinely liked about this hotel and some things that made it clear I…read morewon't be returning. Let's start with the positives: The breakfast was surprisingly good. The gentleman working the breakfast area was incredibly kind and frequently checked on guests. The manager (jet-black hair and a big black mustache) was also very friendly and welcoming. There's a Starbucks right in the parking lot. The lobby and exterior were attractive and well-maintained. You can tell someone takes pride in the property's appearance. Unfortunately, the guest rooms told a different story. Our first night was spent in a double queen room where the towels smelled strongly of mildew and the heater took forever to warm the room. For the remainder of our stay, we moved into a king suite with a rollaway bed. Initially I was excited. More space, bigger bed, huge closet, and even a balcony! Then reality set in. The balcony was filthy and the view wasn't exactly something I'd call scenic. The bathroom doorknob was broken, the bathroom door didn't fit properly in the frame, and the ceiling was actually coming down. Every time the door opened or closed it scraped against the ceiling. There was also a leak under the sink, forcing us to use our bath towels to soak up water. The biggest disappointment, however, was the housekeeping staff. Several employees appeared visibly irritated when we declined room service early one morning. One employee became noticeably upset and began loudly speaking in Spanish while looking directly at me. When I asked if there was a problem, the answer was "No." Whether there was a misunderstanding or not, the interaction felt uncomfortable and unprofessional. I reported it to the front desk, but it seemed to be brushed aside. Overall, the hotel staff at the front desk and breakfast area were wonderful, but the condition of the room and the housekeeping experience overshadowed the positives.

I've stayed at this hotel many times in the past few years and I didn't expect anything different…read morefrom my stay last night, but it was the worst experience I've ever had at this hotel. I arrived late in the evening and the lady at the desk rushed me through check in without bothering to inform me of the amenities or when breakfast was served. I'm very familiar with these things but this was the first time they were not mentioned. I was given the option to pick which floor I would like to be on and I chose the ground floor. I'm usually assigned to the second or third floor so I thought not having to go up the stairs would be nice for a change. Oh how wrong I was... My room was really close to the lobby and I could hear the muffled voices and shuffling of every person who walked through the area. Someone had a really bad cough and they weren't being quiet about it. I went to the soda fountain a couple of times during the night to refill my cup and the lady at the desk scowled at me every time. I guess I was interrupting the videos she was watching on her phone. The noise from the lobby eventually quieted down and I was able to fall asleep around midnight, but then I was abruptly woken up at 5am by the fire alarm. I wasn't sure what it was at first because it was a sharp shriek that cut off and repeated every 10 seconds or so instead of a continuous siren like most fire alarms. I went out into the hall to see other guests wondering what was going on. I went to the front desk and another employee was fiddling with the emergency controls in the red box on the wall. She was manually silencing the alarm every time it went off, which explained the sudden cut off in the noise. She asked what I wanted and I asked if there was an emergency and if we needed to evacuate. She nonchalantly told me that someone was either smoking in their room or tampering with the fire alarm but there was no emergency. I was concerned about the latter statement but she told me there was nothing she could do about it. She was on the phone with someone (maybe the management, or maybe the fire department) but I was too irritated to care so I went back to my room. Many more guests had entered the lobby in various states of confusion and concern but they were also told "no emergency." I tried going back to sleep but I couldn't due to all the other people in the area, and then I started hearing what I thought was an air compressor filling it's tank. I couldn't figure out what the noise was exactly, but it happened every 5 minutes and would last about 30 seconds before stopping. I went back to the hallway and looked at the elevator but it made a different sound. Since sleep was no longer an option, I stayed awake and packed up around 7:30am. On my way to the lobby I heard the sound again and realized that it was being made by these two commercial refrigerators in a closet at the end of the hall. I was sort of right in the fact that it was a compressor making the noise, but I didn't think a refrigerator was the cause. There was a different lady at the desk and she didn't ask about my stay when I checked out. She asked if I wanted my receipt, but that was it. If she was informed about the chaos that happened a few hours earlier, I imagine she didn't want guests to have the invitation to complain by asking "how was everything?" I was too tired and pissed off to say anything so I left. I had booked my reservation three weeks ago and got a great deal on the one night for $80 (it was actually $95 after taxes). My previous stay at this hotel was about three months ago and after last night, I'm seriously reconsidering staying at this hotel again. Oh, there's also an abandoned van sitting in the parking lot. It's been out there for at least five months and the tires are all flat. I asked the staff about it during my last stay because I keep seeing it but they told me it wasn't their concern. So a broken down, abandoned vehicle languishing in your parking lot isn't your concern? Ok.

Horrible customer service. Orders get canceled, in route, for no reason and the manager and staff…read moretake zero responsibility or show any concern about the error.

It is a great place. The pizza is delicious, the customer service is great and the kids always have…read morea a good time.