I very seldom review hotels, especially chains, as I have found they are often uniformly run, and I feel like if you stay at one, you know what to expect. This stay however, was far from my normal experiences with a Hampton Inn. My husband, my dog, and I stayed here Christmas Eve - Christmas Day while visiting relatives in town. I called the hotel to make my reservation, as I always do if traveling with an animal, just to make sure things go smoothly. They said no problem, no breed restrictions, and there is a $50 pet fee. So far so good, that's standard stuff from my experience. We got there around 9:30PM on Christmas Eve and check in. I double checked they had us down for traveling with an animal (before my husband and our dog came in to meet me). The guy at the desk said they did, there would be a fee, and under no circumstances were we to leave the dog in the room alone. Umm. Ok. I told him the dog would be with us at all times and he handed over my keys. There was only one working elevator and they put us on the top floor, so that was an interesting choice. Fortunately, people didn't super seem to mind sharing the space with us, although we did get some comments. Housekeeping was up and down with us a few times, which is a tight space. But my dog is 14, he can't take the stairs, and I can't help the hotel having an elevator down. Again, fortunately, it was mostly ok. The room was fine. It was a standard size, the air worked, the bed was comfy enough, and there was minimal noise. This could easily have been a 4 star review. But... On checkout day, there was a knock on the door at 8:30 AM while my husband was in the shower. I answered in my PJs to find it was housekeeping. I was pretty confused by this, and not fully awake, which was probably pretty evident as the person that knocked then asked me when I would be checking out. I stammered something like "probably 11", since that's what I thought checkout was and again, I was not fully awake. The guy said "OK thanks" and walked away. Having never experienced this before (and as a qualifier, I feel like I stay in hotels nationally and internationally fairly often) I decided it was time for us to leave ASAP. So when I handed over my keys at the front desk I doubled checked what time checkout was (it was 11), and told the guy (same person that checked me in) that someone knocked on our door asking when we were leaving. He stared at me. I told him I was confused and thought it was weird. He shrugged and told me they probably just wanted to clean the room and lots of people check out early. Again, he shrugged. I found this incredibly annoying and questioned why they wouldn't double check with the front desk before knocking on the door and he shrugged again and again said people check out early. No "I'm sorry". No acknowledgment that this is odd. Nothing but a blank stare, a shrug and an attitude that basically told me to go away. Cool, I will go away, and I won't stay there again. Seriously odd interactions. read more

Our cooling unit rattled horribly. I called and asked if we could try a different room. There was another room available and I asked if I could check out the cooling unit to see if it rattle also. I was told no. I had to give up my current room before I could check out the new room. The front desk personnel was awful. Rude. Not at all helpful. Oh, I was told the maintenance man who is really the shuttle driver could come take a look at it. But he had gone to pick up a customer at the airport. No ETA on his return. The is all happened at 9:30 at night after we had unpacked out stuff and just wanted to crawl into bed after an 8 hour drive. We have always used Hilton but the properties are getting run down and the customer service is pretty non existent. Definitely would not stay at this property again. read more

I've stayed there multiples times over the years, but every time the quality has gotten worse. While the location is still convenient the staff are not there for you in any meaningful way. Stay here only if your budget demands. read more

Went into my room and the bed was broken. Every-time i sat on it made an awful creaking noise like the wood was split. when i asked to move rooms the front desk INFRONT of me said " probably not but can you check room ###" made me feel like i was lying. These beds are also hard as a rock. Woke up more than 5x with back pain. read more

Housekeeping needs to improve more cleanliness and sanitation in each room. The pool area is dirty and needs a massive cleaning and the flooring is horrible. Affordable prices but needs more staffing sanitation read more

Hampton Inn Dulles/Cascades - Dulles cascades Hampton Inn - Hotels Near Me - Sterling, Virginia

The staff here is excellent! Extremely pleasant and polite. There were a few minor hiccups at check-in since the room was booked via Expedia. The room was nice considering the price and location. Less than 20 mins from Dulles airport which was a huge plus. The breakfast is hotel chain food, so wasn't expecting too much. The best thing was the coffee! read more

This was one of the most disappointing and disgusting hotels we have ever stayed in. Our room was unfit for visitors. We are Hilton diamond members and we were treated terribly. From the moment we arrived it was clear. I'll let pictures speak for themselves. We were promptly and discourteously ignored by management the entire time we were there - we witnessed rudeness to other guests from a variety of rotating staff members. I rarely leave reviews like this so heed caution and stay far away. read more

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My cousin room stop running ac , the ac stop working and there was nothing they could do about it . All they could do is offer points !? What about a discount or a free night ? Hopefully the maintenance man can fix the ac ! Our room tv did not work ! You pay all this money to stay here and shit don't work !!! Y'all need to get it together. And don't get me started on the raggedy elevators !!! read more

11/13/21 While waiting for my guests, I got the privilege of seeing the inner workings of the guest area. The guest area is in high demand and some kind of card game is going on. Coffee for the serious drinkers and hot water for tea time,...or hot chocolate. Since I am not a coffee or tea drinker, (not much of one) hot chocolate....no!...Swiss Hot Chocolate will have to do. The front desk guy I met was not the most helpful, but he wasn't rude. Kinda reminds me of Dante Hicks from the movie Clerks. The snack bar by the front desk is calling my name. Mainly because I am hungry and thirsty, the options I see are more appealing. I will use the rest room and if my guests aren't ready, i might just get something to drink. Well I just found out what time my passangers leaving. I think it's safe to say I have time. read more

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My room was weird smelling. The shower looked kind of gross (attached picture). The tv kept cutting in and out of sound. They initially gave me the wrong room number with my room key. When I got the new room number from the front desk after going back to the lobby, the associate said "Call me from the hall phone if these don't work." The microwave platform doesn't fit the actual microwave. There was no dresser, just 2 small drawers beneath the microwave. Highly not recommended. The staff was overall nice, but I felt gross staying here. read more

Hampton Inn Dulles/Cascades - Dresser? The large one is the fridge. No other drawers besides the bedside table. - Hotels Near Me - Sterling, Virginia

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Friendly staff. Comfortable beds but they put one so close to the wall that it was difficult getting on and off. There are no usb ports near the beds and only on the desk. The pillows seemed worn but useable. Definitely not the quality pillows I'm used to in Hilton chains. Breakfast was meh. It was a hot breakfast with disgusting sausages, cheese omelet, and half raw potatoes. They had some fruit and pastries as well as oatmeal and waffles. Sadly there were people blowing their noses in the line and enough to make you not want to eat. There was staff constantly attending to the hot area. There was also someone cleaning the floors. Not an ideal thing to see but atleast they're trying to be clean. They have coffee and hot water for tea available all day. Parking is ample but we warned that there are a lot of quick turns. There's nothing in the area and it's quiet with very little traffic. I was there on Sunday so the strip area was closed and a majority of the businesses haven't opened yet. It's a great value though so I didn't hate it The cons; it was clean but i found an nasty old sock on the floor by the couch. The digital key kept sticking and I got shocked every time I went near the front door. So did the other party staying with me. Would I go back? Sure. It was reasonably priced and close enough to where we needed to be and accessible to the main highways. There are better Hilton options but this was decent. read more

Hampton Inn Dulles/Cascades - Nasty sick left behind. - Hotels Near Me - Sterling, Virginia

My boyfriend and I stayed at this Hampton Inn Dulles/Cascades our first night while in Virginia and it was a pleasant stay. We usually have a nice experience at all Hilton hotels, and this Hampton Inn location was no different. Located in northern Virginia, not too far from the Dulles International Airport, we visited during COVID-19, so there were some restrictions. Although they offer a shuttle service, they are not allowing this during this time. Same for the pool and gym, as they were both closed. That was understandable. The room was very clean and welcoming. I needed wifi to work on my laptop, so didn't have an issue using this. The bed was comfortable, toiletries were included, and we had a good size fridge and microwave. It was a comfortable stay. read more

GREAT Stay!!! Clean room and super friendly staff. Breakfast done well with so many people staying here. The Manager is very friendly and always available to check on your stay. Will always stay here when in this area. read more

Like the comfortable rooms in, exercise room, free breakfast, easy parking. Sorry to say pool was not open, because of Covid, a treadmill / weights / elliptical / stationary bike room was "one at a time". Red Cross used Hampton as base for people displaced by fire. Hampton handled extra load gracefully. Thankfully the breakfast was offered "to go" as an option, meaning no crowding in breakfast area. read more

Evidently, this Hampton does not clean rooms. We stayed here four nights and our room was not touched. We left each day at 10:00 AM. They had all day to clean our room. We don't need service every day but zero service is unacceptable. read more

Traveling with 2 dogs, this was $50 flat rate for both dogs for the entire stay. Other hotels were $50-75 PER NIGHT PER DOG! Lots of grassy areas for dogs to potty, and a large abandoned parking lot behind the hotel that would be great with a tennis ball for the pups. Breakfast was offered, make your own waffles, cereal, scrambled eggs, occasional pre made omelets, sausages. Quite unexpected and good for a "continental breakfast" Rooms were clean and roomy. Fridge/microwave in room. Lots of TV channels to choose from, free Wi-Fi. Only con was an uncomfortable/stiff mattress. I'd absolutely stay again, as well as recommended it to others. read more

It was really clean. The rooms were well planned. The water pressure was great and the water was hot. The breakfast in the morning was good, lots of carbohydrate Mills not a lot of proteins. read more

This hotel is listed in the parkway parking app as an option to park. I selected this hotel based on its shuttle service to and from Dulles airport. Part of booking this parking selection is stating what time you are leaving and returning. I was leaving at 5 am at returning at 1am so those are the times I selected. The system allowed me to book. I had no problem with departing at 5am but when i returned and called I was told by the hotel the shuttle runs between 6am and 1030pm. I had to catch an uber back to my car which cost the same amount as parking in their lot. When i contacted management they offered to pay for my uber and give me HH points they just had to run a few things up the chain. Today i get an email that i should have checked their website. Why would i check their website when i booked through another party. I was then directed that the email i received states their hours. I received this email after booking, the hours arent stated in a matter of fact manner and the hours that are stated arent correct because I got a ride at 5am and it states shuttle service starts at 6am. I am very dissapointed in this management for not taking responsibility for their part in this miscommunication and pointing fingers. The system should reject your booking if you choose hours the shuttle isnt available. The staff should notify you the shuttle wont be available What was the point of me selecting what time i would be arriving and departing. I will try and attach the instructions I was suppose to determine shuttle hours so you can see how unclear they are read more

Hampton Inn Dulles/Cascades - Then it goes on to say pick.up on demand. Keep in mind i didnt get this email until.after i booked and paid - Hotels Near Me - Sterling, Virginia

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Had a good experience minus the bath. The water wouldn't drain. Other than that the staff was very nice. Only had a problem with one of them who didn't want to do his job. Everyone else was pleasant. The room was clean. Beds were comfy. The ac was on when we got in which was great because it was 80 outside. Fridge didn't get cold though. Pool was nice and no one was using it so that was nice. The breakfast was your typical hotel breakfast. Powder scrambled eggs, sausage, bagels, muffins, potato's, yogurt, cereal, frozen waffles (lol they had actual waffle irons but no mix). Apple juice, orange juice, strawberry kiwi water, water, coffee, tea. The usual stuff. Tables were clean. Area was clean. The bathroom was clean but is small. Overall I'd stay again. read more

This hotel is wonderfully kept! The rooms are spacious and VERY CLEAN!! The beds are soft and pillows are like sleeping in heaven. I love the lighting in the bathroom. The staff are beyond friendly!!!! There is plenty of parking with a well lit parking lot. The lobby is nice and clean. read more

I just got in from a long flight and wanted to shower amd relax. When I got in the room it was very hot so I went to adjust the a/c but it didn't work so I had to go up to the front desk to get the maintenance man to fix it. Thinking everything was fine after he had fixed it I went to take a relaxing bath but was horrified to see dead little black bugs at the base of the tub and hair from the previous person who stayed in the room. I was really disappointed because these Hilton CLEAN STAY guarantee stickers are always on the doors when the room wasn't even properly cleaned, not sure if I'll stay at this location again. read more

Hampton Inn Dulles/Cascades - Dead little black bugs and hair at the base of the tub when I checked in room. - Hotels Near Me - Sterling, Virginia

Our 2nd stay here. Truly pet friendly hotel with no pet fee. Very responsive to customer requests and personable, welcoming staff. Quiet rooms, never know you were near an airport. Highly recommended. Plenty of free parking and lots of green space to walk the dogs. Many restaurant and retail locations nearby. Coffee and tea always available in the lobby. Free breakfasts had nice variety and always cut up fresh fruits, plus apples, bananas and oranges. All the rooms have dorm size refrigerator and small microwave. read more

Hampton Inn Dulles/Cascades - Waiting to checkout today, the Pekes posed for photos for some of the Hampton Inn staff. - Hotels Near Me - Sterling, Virginia

In general Hampton Inn is a very good brand, but unfortunately, this property is not up to par. I stayed there a few weeks ago and left my phone by mistake. I called and asked that they leave it for me at the front desk and my colleagues staying the following week would pick it up. The front desk clerk agreed to that plan. When my colleague went to pick it up, my phone was locked up with housekeeping. Getting my phone back from this hotel has been a living nightmare. It was a simple request to execute and they could not do it. read more

Unfortunately, I can not say anything positive about this hotel other than its location. As a Diamond member, I was given no amenities at arrival, not even a bottle of water or direction on where the elevator were located. When I got to my room, the covers on the bed were off white and it was extremely hot in the room because the AC was not set on a proper temperature. All the employees in the hotel were unhelpful and unfriendly minus the expectation of the front desk agent Chris. If possible avoid this hotel. read more

Very clean and family friendly hotel. Staff make you feel very welcome. Would definitely stay here when on vacation again. Only downside I had a joining room and my neighbor played music every morning at 4am. Also free breakfast and close to many fantastic restaurants! read more

It's been a couple years since we've stayed here, but we were not disappointed! This Hampton has always been very well maintained. It always clean and the area feels safe. The 2 gentlemen running the front desk were extremely friendly and helpful. It's good to see happy employees in todays world. There are good restaurants in the area with a few within walking distance. I highly recommend this hotel and will return when in the area. read more

Had to stay a few days due to hurricane Harvey, so i decided to stay at Hampton inn Dulles cascade for another two nights. Something about this place just feels cozy to me. I tried one night at Hyatt close by, they had bigger rooms, but this place just feels right. I was also able to print out my boarding pass. They had complimentary razor and shaving cream as well. If i ever come back to Virginia this place is on my list. Thanks Hampton, i really enjoyed my stay here.. read more

It's ok. It's fine. Poor breakfast. Front desk no help with restaurants in area. Room clean. Don't care to stay on upper floors....slow elevators. Weird location. It's ok. It's fine. read more

This review is based on my numerous stays here in the past and my recent 3 nights. Rooms are clean and spacious. You will be amazed at the bathroom counter space. Hotel is within walking distance to quite a few chain restaurants ruby's tuesday, Dave's famous BBQ, Ted's Montana grill to name a few and to a Starbucks (sorry from Seattle). If you wanna throw peanut shells all over the floor while chucking your beer then just walk across to Logan's roadhouse. Dulles town center is very close and you have more choices to eat (more chains though). One store I check out everytime I am here is H&M since they are not in northwest. Overall nice, clean hotel with so many dining options near by = 5 stars. read more

It was a comfortable stay for us here at Hampton inn. We pretty much didnt have any problems from check in to check out. Breakfast bar was great, and even gave us skinny options when requested for. I had to cut down a star on the review as our air conditioning had a weird smell whenever the fan was ON. We didnt bother letting them know , as we didnt want to be disturbed and were only here for a couple of nights. Overall would recommend this place for a comfortable stay. read more

Excellent hotel: clean; friendly & helpful staff; great breakfasts. Bonus: great lighting in bathroom for applying makeup!

I've been staying at this hotel at least one night a month for the last three years. I feel like I owe the Hampton a review. I love this hotel for many reasons. Let me count the ways.. Transportation - Every half hour to/from the airport. About 15-20 minutes each way depending on traffic. Always timely, almost always dependable. The staff - Amazingly friendly, every time. My company sometimes blows it on booking rooms, they know us and will let us go ahead and check in, knowing they'll eventually get the information from our company. I really appreciate that and it has saved me many a late night. They are also ridiculously helpful for local questions, any hotel concerns, etc. Maintenance is quick if you have a problem in your room. Free breakfast from 6a-10a. Not the freshest, but it's hot breakfast and theres fresh fruit, that's all I care about. Comfortable, spacious rooms. Comfy beds, big bathrooms, fridges and microwaves. Everything you could ever hope for in a hotel room. Plenty of pillows, and free wifi. Convenience -- It's located next to a shopping center with a grocery store, a few restaurants, minor shopping. I love it here. Everything I need for the evening is within reach. I don't look forward to all of my work destinations, but I'm always really okay with needing to fly into Dulles and staying here. read more

This review is for their space available for parties. I have been to two family birthday parties here; the first year (2011) was great. They had us in the main living space connected to the lobby. It was clean and had a great lay out. The people at the desk were very accommodating and friendly. The bathrooms were clean and the doors locked. The second year (2012), the party was in a private room. The private room was old and not well kept. Additionally, it was fairly small. It JUST held enough of us, but the room temperature was not working properly. It would get extra hot, and then super cold. There were tons of children in the room, I can only imagine what child had to go back to school that following week with the beginning of a cold. The front desk this time around were not friendly. In fact, they didn't even address us until we had to ask for more information to where the party was located. The bathroom was clean, but not all the doors could lock. Or even stay closed. read more

A no-frills hotel which offers free hot breakfast as well. Clean, well-maintained and with excellent friendly service. They also have free airport shuttle to Dulles Airport. I also love that they are conveniently located near shops and restaurants. Overall, a very good value ! read more

Stay away if you are a minority or disabled. Couldn't believe the spectacle in the lobby this weekend. A black guy in a wheelchair was not allowed to check into the hotel. He had prepaid for the room, which was not disputed by the front desk people. I guess he had lost his ID so they didn't know if he was at least 21 or something like that. The front desk clerks would not let him have a room and would not refund his money. It was horrible. The guy just wanted to get some sleep. Eventually three sheriff deputies showed up to throw him off the property. Really?!?! I'll never stay there again. I have never seen such unhelpful people working the desk. Clearly this paying customer was not of the right type for them. read more

Friendly, helpful service. Comfortable and clean breakfast area. Modern, clean rooms which are well-maintained. Continental breakfast with fruit and pastries available. Convenient business center adjacent to the breakfast area. Free WiFi available. Spacious parking lot next to the hotel on the right. Hotel is located next to a well-designed shopping center which includes several restaurants and shops, including a Hallmark store in its market design. The shopping center has plenty of parking spaces and convenient sidewalks. Ideal for pedestrians. I always enjoy coming here on business trips. read more

My family and I stayed here for 4 nights and the staff was fantastic. They basically guided us to a perfect Washington DC vacation (they told us where to park, what public transits to take and what attractions to see and also where to get the best food). The room was clean, breakfast was filling and the pool was inviting. Special mention to the front desk staff, Chris, Khalid and Sashank - they were awesome. Stayed March 2015, travelled with family read more

I arrived in last night due to a cancellation in my flight in which I decided to stay here because I have had great experiences with other Hampton Inn's. I took the airport shuttle service there and when I was checking in I was told I couldn't stay here because I wasn't 21. This was sorted out with a manager because it was obvious I wasn't here to party. The room was clean and I went to the lobby and requested to be shuttled back at the airport early this morning. When I went to check out I was told there was no driver available and he tried telling me I told him I needed to go the airport at 5:30 instead of my 4:30 shuttle reservation. When he pulled out the reservation book I was written down at 4:30 like I told them and yet nobody was available for this service. So I had to use a shared rider service which added another expense that was supposed to be complementary to me by booking my room at this hotel. read more

I have been to alot of Hampton Inns and this is by far the best one. The lobby itself is beautiful. The rooms are clean and have a fridge you can use. Each part of the hotel is clean and the rooms are very comfortable. The hotel is located in an area with many restaurants in the vicinity for grub. About a 14 minute ride to IAD. read more

Standard Hampton Inn Hotel with GREAT STAFF!! I was impressed with the staff more so than the facility itself. They have a driver that will pretty much take you to the several things that are nearby including the airport! I enjoyed the stay! read more