Overall had a great experience with this place. The staff were very friendly and attentive. Parking was really easy and the location was central to everything. Overall the beds were comfortable and we even had a fridge in our room. Good showers, clean room, free breakfast and overall a great place. I do however, have to deduct one star as the place does feel a little bit dated and as many mentioned there is a little bit of a smell of cigarettes. Albeit very, very faint. Overall, if I'm back in Jonesboro I wouldn't hesitate to stay here again, it met all my expectations at a great price. read more

My room was really damp. I'm not sure if the air conditioner was malfunctioning or if it was something else. My clothes were damp to include the inside of my shoes as well as the sheets. I had some chips in a bag from my dinner and the next day the chips were no longer crisp and bent. I left a day early and informed the front desk of the room conditions. They did say they would have maintenance and housekeeping take a look. The staff were friendly and overall I thought the place was clean. read more

We checked in here kind of late last night at about 10:30, the parking lot was packed so we had to park in the way back of the lot. Even in the way back, it was well lit and I didn't feel unsafe or anything like that even with 2 kids with me. There is a spot you can pull up at the front, check in and then go park if you'd like to do it that way. I got the 2 queen suite, the room was very spacious and clean. The bathroom was nothing to write home about, bathtub was stained and the stopper was broken which didn't affect us because nobody was taking a bath anyway. Overall the room was fine, not super outdated or dirty or anything like that. The employees were friendly and made check in easy, it's conveniently located and easy to find and overall not a bad place to sleep for the night if you're traveling through Jonesboro! read more

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After staying at Hampton inns for many years, I am disappointed. Usually clean, safe, with a good breakfast, this hotels was not well maintained. This one was dingy dirty. The toilet seat hung by a thread. Mold, mildew, and bleach filled the air. Also Hiltons move with toiletries missed the mark. Zero brand product sound good on paper but are heavily perfumed, for a terrible result unless you like Gee your hair smells terrific. read more

We came to town for an event and reserved a room here online. When we arrived we found out they were in the end stages of a remodel which caused the room we reserved to not be available. Unfortunately the remodel quality was not very good. The breakfast was adequate it had a variety but the quality of the hot foods was not great. The staff were very nice and helpful, they also were apologetic about the problems with our room caused by the remodel. Also of note, they do allow pets. I did not see this on the website we reserved the room on and with my allergies it would have been nice to know this prior to reserving. If we come back to Jonesboro we will look for a different place to stay if possible. read more

I wanted to check in at around 2pm and they didn't have any rooms available which didn't make sense since check out is at 11am. Came back at 3pm, which is their check in time, and still a room wasn't available. I ended up waiting till 3:40ish in the business center till a room was available. First thing you notice upon walking in the building is that it is old. They were actually doing remodeling on the outside. The beds were comfortable but the restroom was fairly outdated. I was only staying here one night so it really didn't bother me too much. The lighting in the room is awful so hopefully they change that. I had to turn on every lamp in the room and it was still dim which made it a bit difficult to work. Breakfast was the usual Hampton Inn stuff: omelette with cheese(fake eggs and really salty), bacon, oatmeal, bagels, waffles, and fruits. This place definitely needs to be updated and their cleaning crew needs to work faster to make the 3pm check in time. read more

The staff greeted us well and were friendly and attentive. They get the stars. We were given all the information we needed, however, the facility looked tired and unkept from the parking lot on. The entry foyer and guest check in reeked of old cigarette smoke. Very UNLIKE my other Hampton Inn experiences. The entire hotel needs some TLC. I would not necessarily review it except that the beds were poorly made and the room's first impression was bad. Dingy carpet, bad paint, and one bed didn't even have a sheet fully encasing the mattress- lazy housekeeper? Sheet too small? It was the corner you see when you get into bed! There were no tissues in the empty keeper. The bathroom floor felt a little tacky. The remote control has a broken back. Breakfast was okay and server was very friendly. The eggs were way too salty. It also didn't help our perception when we heard the front desk employee recommend their "sister faculty nearby" to a customer on the phone, stating that it was much nicer than the Hampton Inn. read more

I have low expectations of a hotel. I want to be able to work and sleep. In this hotel I could not sleep because there is some kind of Fedex depot next door and they were moving giant metal containers around late into the night (after 11:30 to be sure) and early in the morning (by 5:30, maybe earlier). I don't know who built their building first, but if the Hilton team thought this was a good site selection with a FedEx depot next door they should be forced to sleep here for a month or two as punishment. Staff was nice but I sure wish the night lady would have warned us about the noise. When I called to ask her about it at 10:30 she clearly knew that they worked late but acted like she wasn't aware how loud they were. I doubt FedEx designed their shipping containers to correspond to my visit so it has to have been like this before. My wife and daughter said they thought our room smelled funny. I didn't notice but they are much more sensitive to these things than me. Rooms clearly need an update. Our vanity was separated from the wall but seemed sturdy enough so it's probably more of a bad install than a structural problem. I would avoid the place at all costs but if you have to stay here for some reason get an odd numbered room so you are on the other side of theFedEx depot read more

Stayed here multiple times. The guy at front desk and lady who manages the breakfast area, are always so polite & friendly. The rooms are clean, comfortable beds, no noise, and breakfast options (in light of Covid) are really good. read more

+ decent wifi + fairly clean + free cookies/breakfast - room stinks - AC smells like burnt underwear - AC doesn't cool very well - dated compared to other Hampton Inns read more

Practically Twitter-length review (for me anyway, haha) but I don't have much to say other than: HOLY WATER PRESSURE, BATMAN!! I'm in love with this shower. Hotel itself is a little worn / bordering on dingy and the beds are nothing to write home about, but Oh Em Gee the water pressure seriously brought this from a "meh" two stars to three. Best hotel shower I've ever had, just from the sheer force and volume of all that lovely hot water after a ridiculously long day in the car. Thanks for that, guys. *happysigh* read more

Not a bad Hampton Inn The front desk was very friendly at check in and the rooms are clean. There seems to be a few basic restaurants around if you don't want to venture too far. The room I stayed in is pretty standard for a Hampton Inn, but there is a microwave and a mini fridge which I appreciate for longer stays. read more

Under Construction. Room was clean, and Breakfast was hot and plentiful. My AC unit worked well. TV only had about 20 channels. I'd stay here again, and I imagine after the remodel is done, it will be a 4 star place. read more

What a disgrace this hotel is. We booked an upgraded room on the hilton website and when we arrived and the room was not what we booked the guy at the desk first was rude. When I went to the desk at ask about our upgraded room I was met with an angry man who was trying to defend his poor ability to do his job ...I guess. I had to literally ask him to take it down a notch ..to which brought my husband out to the desk, since the room was literally the first room from the desk he heard this angry man telling me 1. I didn't book through the website and I booked it through some third party , which is not true and I showed him the email confirmation and he even said "yeah that is the hampton website" Then he said it was our fault for believing the website ...since apparently you have to call this angry little man personally to book a room with this particular Hampton Inn. HUH? His next statement was a lot nicer with JT in the room to which he said .." You can take the room I gave you or you can leave" HUH? Great customer service your mistaken if you think we have to have you. Before when he was just talking to me he was a lot more angry and said "if you don't like the room then you can leave" We left and went down the road to a better hotel with great customer service and I will never stay at this Hampton again. What a rude individual no one likes to be treated like this and coming from a customer service end business myself I think this place needs a new employee. read more

Most of the time, I don't have much to complain at Hampton Inn but this one I must. This is a smoke free facility and I can smell the smoke that entered my room via the vent system. It is irritating. read more

My family always stays here when we visit our grandma. We LOVE this hotel. First and foremost, the beds are seriously comfy...like, even more than my bed at home. Down pillows and comforters in pure white, which at least makes them SEEM clean. The rooms are nice, pretty standard but clean and well-equipped. There's a coffeemaker, safe, iron, hair dryer, etc. The complimentary breakfast is open from 6-10 and is awesome--almost anything you can think of is there, including hot items. If you have to leave in a hurry they will give you a little sack breakfast. I wouldn't stay anywhere else in Jonesboro--the Hampton is as good as it gets in the area! read more

First and foremost one of the nicest front desk attendants I have ever encountered greeted us. Her name was Tammy and she was an absolute treasure. She was new and you can tell she had some stuff to learn yet. She contacted her manager who was super helpfu. However the owner called her and abruptly demanded she help the people in front of her (our party) he had apparently been watching her from home, what a creep. I would have given this hotel 5 stars simply because of Tammy. However the creepy owner who spy's on his employees from home without knowing the situation is why I'm not. She stated that he is very unfriendly and always rude to her. This is not the type of business I support. If you want a great nights stay and some of the best customer service in the hotel business go see Tammy at Hampton inn. But I would strongly recommend you don't go, so the idiot owner learns you can't treat people the way he treats his employees and still have successful business. Great job Tammy we appreciate you so much, and to the owner, shape up or sell the business to someone who actually appreciate s their employees and customers. What a jerk! read more

Toilet worked sometimes. Older updated hotel and it showed. Very little food out at 8:30 am.

Don't stay here if you have a choice. It was quite late, we were tired, we used points for our stay. The hotel and the room were dingy and outdated, but who cares, we were there for one night only. the air conditioner had been leaking into the carpet for who knows how long. the floor around the air conditioner area was very wet. the mold and mildew was awful. but like I said, we were very tired. the next morning I asked at the front desk for a receipt, no way was that man going to give me one either. He replied they would not print out receipts for rooms that were booked with points. Excuse me? I explained that we needed a receipt to show that we did indeed stay there and he again said no. not very politely either. Did I mention that he was eating the entire time he was was talking to me? then I went for breakfast and this same front desk clerk was glaring at everyone in the area. I felt like a criminal getting my coffee. never again will we stay there read more

I have had an awesome stay!!! The room was clean, the pool was great, the breakfast was perfect and the staff could not get friendlier.

The best place in Jonesboro!!! The staff were amazing-from the front desk, to the chamber maids to the breakfast wait staff... so friendly and helpful. Anything that we needed, someone was there in an instant! Clean hotel, all the amenities, good location, warm friendly environment-couldn't ask for anything better...and I am picky! By the time we left our four day stay, I felt like I was leaving a family-Robin and Matthew at the front desk, Amy in the dining room-everyone. Thanks for making our stay so pleasant. read more