This would have been a 5- star experience if a few things had been different. First of all, the shower was impossibly loud, and the water was split about 50/50 between the shower and tap (= weak water pressure and flooding in the tub). The water from the tap for the bathroom sink sprayed quite a bit and it was hard to get the water temp just right. The location of the room at the neck of the ground floor wing meant frequent noise from the ice machine and people talking and laughing while using the machine all hours of the early morning. To top it off, the heater/AC was operating on the outdoor thermostat, so it was either too hot or too chilly throughout the night. Several things I liked include cleanliness of the room, good noise cancelation despite being right next to a massive highway, a mini fridge, extra blankets, and a good mattress. Parking wasn't an issue for a weeknight stay. Exiting the parking lot into the highway took a good 2-3 minutes even on this weekday mid-morning, because of the constant flow of traffic from the offramp. read more

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Judging by some of the reviews here verses our experience, you have to give this establishment an "A" for effort and the high reward for most improved. Sure, getting into the parking lot is a little tricky depending on what time of day you are driving in but being connected to the Hampton Corporation we are sure they will work this out in due time. The parking lot was well lit, clean and had ample parking for the duration of our stay. The lobby was pleasant, comfortable, cozy and smelled great. There were plenty of spaces for us to sit in small groups and chat amongst ourselves without disturbing others who were doing the same. The establishment was clean from top to bottom and there was plenty evidence of their efforts to maintain that cleanliness! So no complaints here. The food was good and received a thumbs up from our grandchildren who can be some picky eaters. The only snafu came with a misquoted rate for one of the days but once we got in touch with the manager he readily agreed to correct the misunderstanding which we expect to happen in the next few days. So compared to some of those old reviews on this site, congratulations have to be given to these folks for upgrading the level of their services! read more

Entering/exiting is a big issue as it sits next to a major traffic. Entered and there were three ladies checking in, thankfully used the digital key to go up to my room and then came back down later to check in and get additional keys. The staff members were nice, the rooms could use some major updates. Found lot of bugs in the room.... but those we could handle. The rooms were bit dated, our major issue was with the bathroom/tub/shower. The water pressure was an issue, once you turned on the water and pull the knob for shower, 1/3 of the water flowed to the shower head, the rest was still coming out of the facet... additionally once you were done, you had a pool in your tub. The next day while at lobby, overheard someone saying they had the same issue, so looks like it wasn't just our room. If you can, I would recombined you stay away from this place and find another hotel near by. read more

Hampton Inn Ridgefield Park - 3rd roommate - Hotels Near Me - Ridgefield Park, New Jersey

Some room doors here appear to be closed and locked but are actually not, so anyone walking by can just enter the room with a touch. One can leave for the day only to return to find the room was unlocked the entire time. Sometimes it appears to be a card key malfunction, but it is not, the key doesn't work because the door is not actually completely closed by a tiny fraction of an inch and has to be slammed shut. In a quick survey of just my floor, I found three rooms would open just from the force of a brief poke of a finger. Our room, has since been fixed by maintenance but all doors on all floors should be checked. Management must know of this problem, as they must have noticed that guests in those rooms always seemed to need new card keys during their stay. Since having card keys replaced didn't work to solve the problem, we took anything important with us every time we left the room, or left one person behind in the room all day, which was a major inconvenience. My guests had resorted to sticking a wedge of pizza box underneath the door to make it harder to enter as they had been scaring each other awake when they pushed the door open. This hotel really isn't a hotel according to the dictionary as a "hotel" caters to the accommodations of travelers or tourists. This establishment seems primarily cater to people needing long term places to stay and tourists secondary concern, which changes the character of the property as long term residents become territorial and overly familiar with staff. Just like AirBnBs change the character of a residential neighborhood, some long term residents change the character of a hotel for the worse. We personally witnessed long term residents monopolizing public areas for days at a time, propping open exterior doors to bypass key cards, helping themselves to hotel equipment, harassing an employee, insulting a guest and being interviewed by police. There is a tremendous amount of noise at various times of the day. During the last sleep of our stay, at 12:30 AM, everyone in our two rooms was awakened by a guest yelling and cussing at another in his party who seemed to have locked him out. He said his card key didn't work. The doors for adjoining rooms allow much noise to pass through. Early in my stay I complained that I could hear conversations from the next room. There are many children, screaming and misbehaving, interfering with sleep of guests. We have since discovered that these are usually long term guests. Electricity and water! The microwave in our room worked for less than 30 seconds. The replacement microwave tripped a circuit and did something to the refrigerator, which by then had ruined our food and had to be replaced. An air conditioner malfunction set off a fire alarm, which awakened my son recovering from a long international flight, who ran outside in a panic in his pyjamas and was stuck there until the fire department cleared the building. Various outlets didn't work. Phones functioned only intermittently. One room consistently lacked hot water. The pool was murky the entire visit although I was always told they were working on it. The treadmill didn't work. The printer needed help from the front desk clerk to work properly. One item used during breakfast was literally not edible, meaning not meant for human consumption. I called the manufacturer to verify that it was not poisonous, but also was for cleaning purposes, not to be eaten. The location is on an highway ramp and one cannot walk anywhere easily. Getting into and out of the parking lot is difficult. Hampton Inn Hilton seems to no longer guarantee satisfaction in any meaningful way. read more

Hampton Inn Ridgefield Park - Unsafe - Hotels Near Me - Ridgefield Park, New Jersey

The staff was very sweet. However when we arrived we found out the pool was closed. Deal breaker for me because that's the only reason we were there because of a broadway show. We got our room some lights weren't working or sockets. We asked to changed rooms and quickly did. The next room was good but it had hair in the shower. The rooms are big on a good note. Lastly breakfast was terrible. The eggs were watery, sausage wasn't good and they didn't have plates. Not a great hampton inn. We left early and stayed in Manhattan. read more

We stayed there a month ago and paid for the car to be park until back from cruise. The shuttle van never never came for us They sent two full ones there and sent one small one to pick up a hour late. 5 of us were left behind. I had to call 2 times asking about our ride. After waiting anothe1lhour and half,and making the 2 calls we were told that we could get a Uber and they would credit that amount to our credit card. It did not happen. I called 3 weeks later and got a run around with the manager. Once he would talk to me he said he would call later that afternoon. He didn't, I call him again at 4 pm to be told that he stepped out. Again. He never got back. Room was good, but can hear people in other room. Once it sound like they were in my room. I jumped out of bed. So I am giving them a 2 star only cut bed was comfy and breabreakfast was good Manager sucks read more

Worst Hilton Brand hotel I have ever stayed at. 1st time in June 2024, stay okay but management charged my credit card $1 prior to arrival & then the room was charged. That flagged my credit card company & my card was frozen. 2nd stay August 2024, room (417) smelled musty upon entering only to discover mold in around covers on the wall. Towels were also not laundered well & were dirty. Talked to Night Desk, only option offered was to spray air freshener & was offered one clean towel. read more

Hampton Inn Ridgefield Park - Hotels Near Me - Ridgefield Park, New Jersey

BEWARE! I booked this location as it was close and convenient to on-site work meetings. After my second night of my stay, my neck and upper arms/shoulders had bed bug bites. I found one on the pillow, which explains the pattern of the bites. Once found, the front desk was alerted immediately. I thought they would offer full reimbursement, but they only provided one night credit. (Such a generous offer....eye roll) I am so traumatized by this incident as this is my first time encountering bed bugs at a hotel. I'm a Hilton Honors member and will also be reporting this incident to corporate as well. Really upsetting, unacceptable, and gross! read more

Hampton Inn Ridgefield Park - Bed bug bites - Hotels Near Me - Ridgefield Park, New Jersey

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Please stay away from this hotel! First of all, It's a big challenge if you are coming from Route 46. You need to cut 2 lanes in order to enter the parking lot. We checked in at 8pm was assigned in room 225. The room had wires exposed at the night stand and the faucet was dripping water in the bathroom. We switched to another room after the complaint. The room was half way opened when we went in to room 303. The A/C was set 60° in the room with no comforter. We requested a comforter that took more than 30 minutes to arrived. However, there isn't any duvet cover which I found that this is a health risk especially with the moneypox outbreak! I was told that they ran out for 3 months when asked why there isn't any! There was one bath in the bathroom which I found unbelievable and no soap in the bathroom while I was in the shower! I'm checking out early tomorrow to go elsewhere! read more

So me and my boyfriend came here because we were looking for a hotel that had decent prices. We really enjoyed our stay for the following reasons: 1) they have continental breakfast and a really good one--with hot and cold foods available 2) ofc we love having a microwave and a fridge in the room. Saves us money on eating out (we eat out anyway lol) 3) the pool was a nice touch! Loved that there weren't that many people there. However I wish they would have offered towels AT the pool so people don't have to bring the ones from their room. Also wish there was a hot tub to get into after dipping into a cold pool. 4) close to NYC The beds were soooooo comfortable as well. Overall I think we will definitely be back because it had all of these things we like. Just be careful driving because if you're not on the furthest right lane where the hotel is it can be a bit tricky when you're trying to get into the parking lot. read more

Room was very filthy. I still get grossed out when I look at the pictures I took. Tub was black. Bathroom sink would not go down and when it finally did it was full of black hairs from previous guest. Never cleaned even though in the computer it stated, Allergies to Pets!!! No hand soap, warm water, etc. Placed complaint with Hilton's corporate office. It is a franchise therefore my complaint was passed over to the management office but I did not hear from them or the owner. Would not recommend to anyone. Escalation Department did not help at all. Blamed it on me because I checked in at 11:00 PM. No ADA accomadations only if available. I was brushed off by everyone. Will definitely read reviews next time beforehand. Hilton logo on everything but I guess Ethics and Standards are not the same. Still waiting to hear from Mr. chhabrag@hisclinton.com. In addition, manager, lied and yelled. Also, another guest very vulgar ans was screaming in lobby and in my ear. He is a regular guest. Hilton Escalation Department brushed me off. Do not stay here! Very dangerous to get in and out!​ read more

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Outdated hotel. not an ideal location. When I visit NJ for my work trip, I typically stay at a different hotel but the hotel was full so I ended staying at Hampton Inn. The hotel is located off Route 70 so it's really hard to enter the hotel or leave the hotel (unless you're an aggressive driver) since it's right off the hight way. You also need to look out for the stray cats when driving in the parking lot because they pop out at all times of the day, esp when you park in the back. The breakfast option is mediocre and the hotel itself is pretty outdated and it has very thin walls. read more

Place is filthy. Checked in on 10/15/24 for two nights. Had two queen bed room. Sat on the edge of one bed and it gave way. It was late at night and I had the last room available. Every surface looked grimy. Hotel is right on Route 46, but it is almost impossible to enter the property as it's at the end of an exit ramp from the turnpike and you have to cross over traffic which is flying by. Bed felt dirty also. People next door were talking loud at 2am. I had had enough and checked out at 3am. Rebooked at another Hilton in Hasbrouck Heights. The parking lot is DARK and looks unsafe. I am a Hilton Honors member and am SHOCKED at the quality of this property..........do yourself a favor and stay elsewhere!!! read more

Definitely the worst experience with a Hampton Inn ever and it's not even close. Avoid at all costs! Our initial room stunk like pot and we switched to another room which was fine. We booked here solely for the park and ride offering to the cruise terminal. What a disaster! The hotel chartered a bus due to the large number us guests using the service. When we were dropped off at the cruise port, I knew we were in trouble after I asked the driver how we would know where to meet after the cruise and he responded with "I don't know, it's not my job". Well sure enough my hunch was right. After getting off the ship at 8:30am, we were told by the hotel that our bus would be here to pick us up at 9:30. It never came! Everyone that came with us kept calling the hotel for updates and getting conflicting answers. "It will be there in a half hour" "It left already" "The bus is circling back" "Let me touch base with the bus company and report back"."He's on the GW Bridge" All lies! It's 12:45pm now and still no bus or further answers. Ridiculous! There are over 30 of us just waiting. At 12:50pm we were told that the bus would now arrive at 1:30pm. I didn't believe this for one second and convinced the manager to reimburse us for an Uber ride after much back and forth. Good riddance to this place! read more

I recently stayed at the Ridgefield Park Hampton Inn and was more than pleased with the accommodations. My family and I were very tired from a red eye flight from Arizona and had a reservation at a different hotel in the area that we were not happy at. From the moment we walked into the front lobby at this hotel, we were greeted by Emily who was very hospitable and helpful. She showed us their pool area and a room before we even made a reservation. The room was very clean, comfortable, and after a long day of traveling, it was exactly what we needed. The whole staff is very friendly and exceeded my expectations with their exceptional customer service. The breakfast was the best hotel breakfast I've had and one of the attendants, Karina, was so kind and helpful. Willie the maintenance tech was knowledgeable and friendly and the front desk agent Sadeen who checked us out had a lovely disposition. The General Manager, Lesly, was very professional, attentive and he even offered to let him know if we need anything, that he'd be happy to assist! The staff really made our stay a highlight of our trip and we would definitely stay again thanks to every team member going above and beyond to make us feel welcome. read more

My colleague and a I frequently use this hotel as its only a few minutes away from the jobsite. Let me rephrase that, we used to use. Stayed there last night and both of us ended up with issues. First issue: They gave both of us rooms that weren't ready. Second issue: second room for both of us had jo working AC. Oops Third try: ok room is ready and ac works. But once I sat down at the desk to work, I found out the chair was broken by nearly falling on my butt. Called front desk and they brought another chair. Went to turn on the TV but no remote control. Called front desk and they said they'd bring one right up. After 45 minutes I went down to get it. He went off in search of one and came back 10 minutes later with a handful of them saying hopefully one works. We played mix and match to finally get one working. Came back from dinner and he stops me and say's aren't you in room XXX and I say yes. Well we have a problem. Someone checked in online and they were assigned your room. They came right down and said there was someone already in the room and we gave them another room. But we want to give you new key cards just to be safe. I go up to the room and the door is wide open. WTH??? Nothing visibly missing. Put my left overs in the fridge, do a little more work and call it a night. 1:30 the AC starts making a god awful racket. Too much to sleep through so I shut it off. Now its hot. Oh well. Not changing rooms again. I'll suffer. 4:30 comes around and I'm packing up so I grab my leftovers from dinner out of the fridge only to discover the fridge wasn't working. Well that meals garbage. Never really liked this place due to having to play nascar pit row getting in and out of the parking lot, guess I won't have to worry about that again. Worst hotel stay ever. And the kicker, they called this afternoon to ask if I enjoyed my stay and would I give them a good review on a survey they wanted to send me. Very disappointing. read more

Skeptical about staying there after I booked bc I then read reviews however it was a great place. I would stay there again, floor 23, comfy room and nice staff. Great location to train station and Times Square! read more

This one star review is only towards their customer service, and following up. Their room is clean just like all other Hilton properties. Here is what I experienced. I booked Hampton Inn Ridgefield Park for one night on July 5th through Hotels.com. I arrived the hotel at around 8:30pm, checked in with no issue, got a key, and got a room on 1st floor; room 123 or 124. It was a warm day, and when I opened the door I noticed right away AC wasn't working properly. The temperature of room was 85 degrees when I got in. I had to head out to meet my friends, so I put this under front desk's attention and the front desk agent said he would send a maintenance person to the room and take care the issue. Before I leave, I asked the front desk agent if It was ok to leave now as I was slightly late for the meeting with friends. He said, "Yes I would take care of it." I came back to hotel at around 2:30am and went straight to my room assuming the issue was taken care. I opened the door and the air was still very warm. It was irritating as I was mad tired at that time. I went back to the front desk, at that time there was different guy on duty, and explained him what happened at 8:30pm before I left. The guy looked at maintenance log-book, and told me there was no record of maintenance written to my room number. That is not my fault. At this point, I was a little mad. But asked him nicely if there was any other available room to replace for me because I couldn't sleep in a sauna room. He said, unfortunately all sold out. and right after he said all rooms were sold out, he said again, there was a room that was returned by another customer due to water leaking but AC had no issue. Would you like to take that room? I said, no. I paid same rate and I didn't feel comfortable taking a room that was returned by another customer. I told him I would find another hotel for the night, so just refund me or give me credit so I can come back later and stay in a normal room. Then front desk person said it was out of his power and he would need to speak to his manager who was off duty at that time. I was tired and did not want to spend any more time there. I left my name and contact information so the manger can contact me next day. Long story a little nit shorter, Manager never called me. I called them twice and they both said manager would contact me. NEVER got a call. They refused to refund nor gave me credit because it was their policy. "No refund on cancellation" I did not cancel the room because of my own matter. I had to cancel because they didn't do their work properly. I just wanted to sleep. But come on I paid same amount, I want a normal room. They still haven't contacted me yet, and Hilton customer service thinks I cancelled the room although I explained everything to customer service agent. Very disappointed to Hilton customer service, and all staffs at Hampton Inn Ridgefield Park, NJ. read more

Been going here for 4 years now just stayed over the weekend and my father paid for both his and my room but yet that still took$428 out of My account and been giving me the run around on my money saying it will be deposited but here it is 4 days later and still no money... that staff was terrible gave us attitude anytime we would ask for garbage bags or towels... all in all was a terrible experience and I will not be going back to this hotel... But if you are okay with getting money stoling from.you by they staff then you should definitely stay at this hotel ALSO the mangers give you nothing but attitude and fight with you very unprofessional read more

Nice, safe and affordable family hotel for a short visit. Close to NJ Transit (Seacaucus) to NYC. Right off a highway, but noise was at a minimum; we slept well. The turn into the hotel can be unsafe when there is a lot of moving traffic, but turning in closer to the Exxon station works fine. Very friendly staff. Free breakfast. A low key, indoor pool which my kids loved. No bells and whistles, but a nice, clean place to stay when sightseeing and not spending much time in your hotel. read more

This hotel I had to cancel a room due to cancelled flights (2000 flights cancelled that day, most in NYC due to storms) still kept mine. Confirmed okay via hotel then they charged me without even sending receipt. Have tried to contact them via this manner and their manager has not return multiple messages and even stopped by while in town. Very unethical business practices and not to mention very dated property. read more

Had to stay in a place for two nights for the hurricane originally booked at the days inn across the st place was garbage... came over here across the st to hampton in nice room better price and overall great will definitely be back read more

This was one of the worst Hampton Inns we have ever stayed in. First of all to enter the hotel parking lot is a horror. You have cut across the exit ramp from a highway! We requested that the room be cleaned and they never did. After a day out we returned to the same used towels on the floor and an over stuffed garbage can! As diamond members who always stay at a Hilton or Hampton Inn we are very disappointed. We checked out 2 days early and they never processed our check out. We checked in to another hotel. read more

The customer service was great during my weeklong stay. Any issues we had were taken care of immediately by the general manager. My wife had a medical emergency and the housekeeping staff were there to aid and check on her until she was taken care of. Will definitely go back. read more

Just terrible. In October we hand to come into town for a funeral and the Hampton Inn in Ridgefield Park was the closest to the funeral home so we decided to stay there. Hampton inn is associated with Hilton so we thought it would be a safe bet. Boy we're we wrong. Firstly it's right off on route 46 and you have to zip in front of traffic merging onto the highway which is almost impossible. Once we managed to get to the hotel we went to check in and the hotel itself smelled bad. Then we got to our room 125 and it smelled 1000 times worse. Like a wet dog. The rug felt filthy and almost sticky so we kept our socks on. There was a sofa bed in the room but there was no Mattress in it so the middle of the sofa was sunken with a gaping hole in the back that they tried to disguise with a pillow. We later found out that there had been bed bug and insect problems at the hotel so that's most likely why the mattress was taken out of the sofa bed. I'm sorry to say but this is a hotel to avoid at all costs. read more

Only here because it was a Hilton property. Was attending a funeral in Brooklyn. There was no hot water in my room. Call front desk and she was going to find another room for me to shower. LIES! She did not call back and when I went to the front desk I learned no one had hot water. The boiler was being replaced and sitting in the hallway waiting to be installed. Photo below. THEN I was charged for another lie, a third room that I did not reserve. Hilton corporate tried to help but more smoke and mirrors and extra unearned fees. Hilton corporate should have done more unless this is the new wave of "service" stealing via credit card charges after the stay. The other minister traveling on this trip also believes they were financially mistreated too. Marriott here I come! BBB complaint to be filed as well. I feel money has been STOLEN and a police report to be filed ESPECIALLY since the manger left a message with credits/refunds promised then cancelled. I'm hoping her vm will be most helpful with the police report. If negative five stars were an option. read more

Nothing much to say for the hotel; the room and breakfast in the morning were adequate. If you're planning to use the park/shuttle "service" for a cruise, go elsewhere. The shuttle service is a cluster@&$). They have three antiquated vans that hold about 15 people with luggage. There is no organization whatsoever and it's a true feeding frenzy to try to get to the cruise port. Getting back is even worse, when the shuttles showed up late only about half the people were able to get on. We waited over an hour for another shuttle to show up. Another family with small children were stuck waiting as well. I don't know how long this hotel has been providing this "service", but it like they just started the day of our cruise. read more

Looks good when you first walk into the room but look closer and you'll see it's kind of run down. The bathrooms fixtures were gross, no body wash was provided. The walls are paper thin, lots of weird loitering people at the front entrance, the parking lot is dark and creepy, employees were loud early in the morning. Overall in a pinch it'll work, but I wouldn't stay there again if I had a choice. read more

decent place to pregame, after-after-party, and crash after a night of friends' wedding shenanigans. pretty decent for a hampton inn, i guess. the bathrooms weren't dirty, the beds weren't uncomfortable, and there were enough pillows. free wifi is a plus, although it's pretty slow... can't imagine trying to remote into work and accomplish anything at that speed. i'm confused by their marketing... there was a post-it on the headboard of the bed and signage in the elevators announcing that the sheets and duvet are washed fresh for every guest. ummm, isn't that a given? maybe i'm missing something, or maybe i'm spoiled by nicer hotels, but i typically expect clean sheets. just sayin. breakfast in the morning was standard- muffins, coffee, etc.- lots of folks enjoying it, got pretty crowded. getting into the parking lot was a bit of a pain from the main road- we passed it a few times. and no, it's not because i was driving. read more

Hampton Inn Ridgefield Park - ummm I guess that's a good thing? - Hotels Near Me - Ridgefield Park, New Jersey

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Rooms were clean and large. Staff were very friendly and went out of their way for my work colelgues and I who needed to book here due to a convention at the Javitts. read more

My wife and I stay here every year when we go on our cruise that leaves New York City. Leslie (the manager) accommodates our every need from a late check out all the way to letting us park our car there free of charge for 12 nights as we cruise. Leslie holds a tight ship as a manager as I have witnessed first hand and thats what it takes to have a successful business now a days. read more

This hotel was very disappointing. The comments about getting into the hotel wing challenging are true. When we got to the room, there was a Lysol sanitation sticker on the door that had been torn leaving us to think the room was not sanitized. The room smelled very musty when walking in and come to realize it was because the AC was leaking and left the corner of the room's carpet absolutely soaked. I had to use my cell phone to call the front desk because the room's phone was broken. When I spoke to the front desk, they said 75% of the hotel's phones were out because of renovations. There was also only one bath towel in the room for our party of 3. We were in such a rush to leave that I didn't bother calling the front desk to get more. I would not stay here again. read more

For the price and location near family, this is a great value. Clean, modern, good quality hotel. Staff were friendly and helpful. A very comfortable and inviting home base away from home. Not perfect (had wifi problems, baseball team was having a banquet dinner in the breakfast area late one night, toilet had some running problems), but wonderful overall experience. Free breakfast was better quality than similar hotels. If all Hampton Inns are like this, I won't hesitate to book again. Here's the bad part: the turn in can be brutal. Unless you are heading north and exit the 95, there is no good way to turn in. South 95 or either way on 46, Siri will tell you to head south on 95 for 2 miles, exit in Secaucus and get back on 95 north. The only way to avoid it to approach on 46 east and cut over multiple exit lanes that stay busy past 10pm. I saw 2 cars almost rear ended and another almost sideswiped trying to get in. Throw in some rain or snow and it can be dangerous. Small tip: you can overshoot the driveway and go into the gas station. That lot is connected to the hotel lot by a small pathway. It's a lot safer and less stressful. read more

Clean rooms and standard amenities. Cheap-modern furniture indecorously juxtaposed with tacky prints and lackluster wallpaper. Large mounds of dirt to look at from the window. Simply okay for $120 a weekend night. read more

This hotel was the unbelievably dirty. There was blood stains on almost every pair of sheets that they brought to our room . We had to move room multiple times and still had issues with the room . Our key card stopped working because they kept turning it off for no reason leaving us to have to walk through the hotel late at night . There was hair in our beds that did not belong to us , a huge pee stain on the mattress . Switched us into a room where the tv did not work . Then back into a different room with more stains on the sheets . One of the employees offered free snacks with all of the issues and when we grabbed snacks he tried to charge us for them because he claims "the housekeeper felt like we were suspicious" . Just don't waste your time coming to this hotel because it's not clean and doesn't have good customer service but called 20 times before we arrived to make sure the card on file was working and it was just for us to arrive to a dirty hotel room . read more

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Extremely clean and friendly. The front desk staff greeted us with smiles. They were so friendly!! The room were immaculate. The breakfasting the morning was delicious. The only complaint O could have is how to turn in off the road. We missed the turn the first time and it took 10 mins to turn around to get back to the hotel. I HIGHLY recommend staying here. It's perfect!! read more

I like my experience at this hotel. The interior was nice, staffs were polite and the guest room was cleaned. My daughter enjoyed the swimming pool ,hot chocolate and cookies!!!! I loved their breakfast very very much!!! I strongly wish to have wireless interenet connection in the guest rooms (they have WIRED one) and a waffle maker for breakfast !!!(Their breakfast is still wonderful) I'll stay again here if I go to this area. read more

while the staff is always friendly and courteous, I couldn't overlook the bedbugs in room 217

Not up to par with other Hamptons. The staff is lovely, but the hotel appears to be trying to cut costs. This is evidenced by the most annoying toilet paper rolls ever. They are designed to provide you with one sheet of paper at a time. No spare roll in the bathroom to by-pass this problem. The shower curtail had a tear in the plastic, and there was no hot water in the shower, though there was in the sink. The GPs coordinates! provided on the web site take you to the other side of the highway. Breakfast was good. read more

Be prepared to get kicked out of the pool. The pool is closed most of the time due to swim lessons