So the reservation started off kind of shaky. I called and a gal picked up. I was able to tell her all the information to make it; however, when I asked for a confirmation, she was quick to respond that she was doing many things at once and that it would take time to send a confirmation email. Customer service wise, if you pick up the phone, you need to either put the guest on hold, while you finish what you are doing with another guest. Do not try to take a reservation and then state that "I cannot do this right now because I am doing too many things at once." It came off so rude. Anyway, I was able to get the confirmation, the email I requested never had shown up, and so i had to jot down the number from an individual who was already irritated. OMG, it is not my problem you were irritated because you were not trained well to prioritize workload! Coming from an hour and a half away, it is kind of important to feel secure that the hotel I am making a reservation at will book me and have a room available. I was a bit thrown... I travel here and I notice that the first Hampton Inn sign (turned perpendicular) to the entrance that serves two hotels (Holiday Inn, Aldi, and Hampton Inn) is a bit misplaced. I ended up in the Aldi's parking lot because it was in front of it. I end up coming inside and a guy takes my information and gets me the room keys. Everything smooth there. I then ask because I see on Google Reviews and on here, it is not stated very well; however, breakfast at this Hampton Inn is completely free. I know with some Hilton brand and Marriott brand hotels, one has to be on a member tier to be able to get it free. If not, they will have to pay full price. Luckily, this is not the case here. Just wanted to make that clear. The cable options in the room are amazing. Good t.v. guide with title of the show and alphabetically ranged (*note for myself, they have The Travel Channel). 126 channels in all! 04/16/2026 The breakfast was not bad. They had a variety of make your own (waffles and cinnamon buns) and then these black seed lemon tarts in the plastic display. The hot foods were breakfast cups (bread with egg used as spread), bacon strips (which were actually crispy and cooked well), and lemon potato wedges (I was not too fond of them). If one were to keep going, they would have all the cereals. Another big thing is the cut fruit. I was taking bowls of that. Probably the only time I actually care enough to get my fruit portion in. Comparing to a Quality Inn's breakfast, they definitely have Hampton Inn beat on the potato wedges. I wish Quality Inns would cook the bacon like this Hampton Inn had done, though. I feel like hotel breakfasts have pretty much the same ingredients, just done up more in Hiltons (Hampton Inn). Egg beater yellow (folded) eggs that may come scrambled at Quality Inn, will be liquified on the bread to make the cups. The potato wedges will be more cooked (not fried) and have lemon juice squeezed on them. The cut fruit may actually be cut by someone or bought from a store, pre cut, instead of a served in a Dole fruit cup (which is more preserved) and placed in a fridge. They do not give tea options in the rooms; however, I found that they had unique Cranberry tea (have not seen that in other hotels in Kentucky) along with Lemon Ginger. They also have herbal, black, green (I think) and earl grey. read more

Very solid Hampton inn. Front desk was very friendly. Gym is better than a lot of Hamptons, breakfast also better than a lot. Also a great outdoor pool area read more

We had a great stay here. Super friendly and helpful staff and a nice exercise room (very important to me). We will be back here again next time that we are in the area. read more

This hotel is AMAZING. For starters the check in people are great. Then it is pet friendly. Also, the breakfast was very good. Lastly, the rooms are very cozy and upkept. read more

Housekeeping is terrible! We had bed bugs in our room and shadY characters work here. Not safe read more

I observed a hampton inn employee completely embarrass and shame this poor couple for no reason. The man said he was visiting his friend and had stayed there but the lady behind the counter refused him service. He stated he had paid $350 for a 2 night stay booked with a gift card and asked her to please provide anything she could print for him to help him get refunded and she just stood there. When they left she was saying some very nasty things about them and laughing. They seemed very nice and soft spoken and it made me feel horrible for them. I'm a hilton honors member that travels for business but after this will NOT be using this hotel anymore. The woman in question was working alone 5/2/22 around 5 pm. read more

This place is filthy. The old woman at reception smelled like booze and seemed on the verge of falling asleep halfway through checking me in. I know opiates are bad in this part of the country but this was just ridiculous. She made a very inappropriate comment about coming to visit me in my room after her shift was over. Needless to say I left. AVOID read more

Hampton Inn Somerset - pubic hair on soap and was all over bathroom - Hotels Near Me - Somerset, Kentucky

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This is my new standard for Ideal Hotel Room. Mattress and pillows were super-comfortable, the mini-fridge wasn't noisy, the shower (cleanliness, water pressure, and heat) were PERFECT. I didn't hear anything from the hallways or adjacent rooms. It was set far back enough from the main road so I didn't hear any traffic noise. The staff were incredibly helpful at check-in and suggested where I should park based on my room's location. I did have some difficulties finding the location, even with GPS, as you can't easily see it from the road. You basically drive through a bank parking lot and it's tucked behind it. There are SO MANY RESTAURANTS nearby to choose from. I honestly don't know what Somerset's about (is it a college town? Something with horses? State capitol?) to need all these restaurants, but I was thankful they were here. It was just a town I was driving through on my way somewhere else. Staff were great, room was ideal, I was spoiled with dining choices, and the morning breakfast bar was perfect. Couldn't ask for anything better. read more

The room was clean and the bed was comfortable but that's all I can say. I recognize that places are short staffed and I can appreciate that but the front desk staff was downright rude every time we had to interact with them. We didn't get the room we paid for because they were overbooked and we booked on Priceline so they wouldn't honor our room. We will have to work that out later with Priceline. Extra pillows? No. Can't do that. The remote control also didn't work and they were extremely rude about it. Also, parking sucks. It's extremely tight. The elevator is also sketchy and the pillows are terrible. The heat/air unit also sounded like popcorn every time it turned on. It was the nosiest unit I've ever seen. I'm a Hilton honors member and this experience has made me want to only stay at Marriott from now on. Extremely disappointed. read more

So, we stay in a fair amount of hotels through the year. In the last few weeks we have stayed in Hamptons because Marriott was getting old... in comparing the two not a lot of change. The appearances of this hotel are acceptable but not above expectations. The staff is friendly with hellos as you pass them, the room rate was helpful as we are in town with a very sick relative. Things I'm not very happy with are little but annoying and when confronting the front desk though having an excuse really felt like nothing will change...that's why 3 stars. Would have done 2 1/2 stars. Night light in bathroom doesn't work, walls are very thin (lots of doors slamming), very high ceilings (room echoes), being on first floor is no good (hear cars outside), the most frustrating one hands down the swipe keys don't work the first 5 times at back nor of hotel nor at the doors (expressed concern but front desk just shrugged it off). So over all not a bad stay but not a 3 1/2-4 star hotel. 2-3 star at best. Just know what your getting before throwing down the coin. read more

In the genre of moderately priced hotel chains, this Hampton Inn really knocked my socks off. When we checked in, we were greeted by the sweetest, charming-est, gregarious-est lady ever. Her name was Margaret. It's been a week, and I still remember her name. This is a woman who has found her calling in life. Cookies when you check in, full hot breakfast in the mornings, spacious and immaculate rooms. The fitness center is on the small side. We were told that you could run or walk through the little subdivision behind the hotel, but the morning clerk wasn't really able to give us directions. We should have asked Margaret when we had the chance. I bet she would have known. read more

I travel a LOT and I did not expect much in this small town. I was wrong. This Hampton inn was one of the best ones I have stayed at. Recently my stays have been at Hilton Garden Inns and unfortunately an issue arose at every one. Here the welcome was friendly, professional, and thanked me for my Diamond status. The hotel was exceptionally clean and my room smelled fresh. Sounds like the usual espectations? Yes, but lately that has not been the case. The hotel industry is not the same. Here every area has been well maintained here. And the breakfast was above average too. The lady at the front desk in the mornings is 5 star. read more

Great stay! From the moment we arrived even though we were way late for check in. The room was clean and sheets were fresh like every Hampton I've stayed at prior. The attendants even left us a personalized note on our beds. Great experience. If heading down to lake Cumberland for the weekend well worth the stop. read more

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Husband and I are here on business. We usually stay at Hampton Inns. This one was exceptional. Very clean room. Their beds and pillows are outstanding. Staff was very friendly. Would highly recommend this hotel. read more

I've stayed at a lot of Hilton-family owned hotels and resorts...and usually I have less than pleasant experiences with Hampton Inn locations, so I wasn't exactly looking forward to my week at the Somerset KY Hampton Inn. But the staff at this location really work hard and do a great job to make the sorts of personal gestures that make guests comfortable. Personal follow-up from the housekeeping staff, for example. The front desk staff were more competent than I've ever experienced at Hampton locations. The hotel was clean and safe (public spaces and individual rooms), recently updated, well-appointed (for a Hampton Inn - they don't typically have an in-house restaurant just continental / semi-hot style breakfast), especially in terms of free wifi for all guests (not just Hilton Honors), free breakfast (expected items available, but food was a hell of a lot better, consistently, than at any of the other Hampton Inns I've visited in the last five years), warm cookies in the evening, a ton of outlets and even three USB charging stations in my room, mini fridge / microwave / iron, fairly tolerable hair dryer, laundry, and indoor pool. Lights (including the nightlight in the bathroom) were in places that made sense, as were outlets. Bed was comfy. Even the pool wasn't too bad after the kids went to bed. Thermostat worked. Curtain covered the window and blocked out light and limited parking lot noise. No plumbing problems, in-exhaustible hot water. Only downside I noted was bathroom venting is passive (not on a switch), but the shower-related humidity seemed to clear up pretty quickly. And mama likes her hot showers. Ceilings on the first floor are extra-high, which definitely makes the rooms seem larger...the downside being that the rooms tend towards damp (particularly during stormy season from spring to early fall, I'd wager) pulling through the concrete. Location is set back from 27...If you're on 27 headed into Somerset proper (towards "downtown" LOL.), you're going to take a left at the light just before Aldi. The hotel is about a block back (behind the Citizen's Bank). read more

I didn't stay in the hotel, but was there for a meeting. Our group needed some extra accommodations and the staff went above and beyond to take care of our needs. In a town with limited accommodations this one is at the top of my list! read more

I tend to seek out Hilton hotels when traveling and was NOT disappointed with my experience here! The rooms are very pretty due to a recent revamp. Parking lot is pretty well lit and we were able to park right underneath the window to our room. Free breakfast with your stay. It ranges from oatmeal and gravy and biscuits to eggs and bacon or cereal. They even have a waffle maker for you gluten eating folks! Everyone here is very nice (including Tim the GM who helped us greatly) and I will definitely be back next time I'm in Somerset! We had a great time at Somernights! read more

Room was very clean when I arrived! The front desk staff was very friendly! The only place I will stay when I come to Somerset, KY.

I've never been big on writing reviews, good or bad. But felt compelled to share this. First of all I would like to say that the rooms were very clean and the breakfast was very good as well. But it's always the personal touches from people that elevate the stay to excellent. To keep it short, we arrived in Somerset at 2 AM to be with a family member in the hospital. Later that morning I called the Hampton Inn, I spoke with Debbie and explained the situation and asked for an early check-in for three rooms. She immediately said she would have them ready and "come get some rest". Wow! Compassion and understanding already!?!? Under the circumstances she charged me no additional. Other hotels said that an extra charge was a possibility.... Also Debbie and Hampton Inn policy gave me a special rate without even asking for it! Lastly, we had an unhappy ending at the hospital and it was time to go. She asked me one morning how is everything going. I told her and her words were kind but the actions ensuing were even kinder. On our way out she gave us a sweet personal card, kind words, and a very nice goodie bag with personalized drink and snacks for the trip home. Again, WOW! It's Extraordinary things done for ordinary people that made the stay amazing! On our way home, we stopped at the Biltmore in Ashville, and yes, I searched and stayed at a Hampton Inn and will continue to always do that. Thank you Debbie and staff!!!! read more

Very well kept hotel, and more options than your usual Hampton Inn. They had complimentary dinner downstairs the night we arrived and also offered beers at a lower price for a happy hour. Staff is always super attentive and I had a great night's sleep which usually never happens when I'm at a hotel for business. Internet is also super easy to connect to and stays connected. Quiet rooms as well. read more

I lived here after moving back to somerset while I was waiting to find a house. The staff is wonderful ( except Ashley) . The pool is always clean and the breakfast is wonderful. Chris is the greatest ever , no matter what kind of question I had he was always helpful. The rooms are very clean, as well as the hallways and outside landscaping and parking lot . I can not think of anything negative about the hotel ( besides Ashley) except maybe that it took three days to fix the pop machine on the second floor however there are more than one pop machine. read more

This Hampton inn was alright. I expected it to have a restaurant but it didn't. My room was pretty standard - had a TV, fridge, coffee machine, etc. The A/C in the room looked new - you could actually set the temperature instead of those old ones with the nob. Free wifi. Breakfast is your usual oatmeal, cereal, milk (2% and skim), eggs, waffle, yogurt, etc. read more

I just had the best experience staying here earlier this year. Wonderful staff, and the rooms were so clean and nice. Highly recommend.

I prefer Hampton Inns to other names and this location is the GOLD standard of why. Stylish, clean, inviting staff, nice breakfast. The perfect place to relax from a long day on the road. read more

This place is always clean and the employees are always so friendly. We always stay here when we come to Lake Cumberland. I always choose Hampton Inn over any other hotels whenever available. read more

The staff at the hotel are wonderful! We had such a wonderful experience at this hotel. The rooms were nice and clean and the free breakfast was yummy. read more

I didn't stay at the hotel but this is what it said for aldi food store next to it but aldi is an amazing food store that doesn't use plastic bags and their prices are not that high so I suggest going to aldi to buy food read more

Comfy bed, nice continental breakfast, seasonal pool, free wi-fi... I stayed in the handicap room, so it was pretty spacious, but the shower head was leaking water onto the bathroom floor. Definitely okay for a night, but not the best. read more