Dr. Carney and her staff is wonderful. She seems truely concerned about her patients and it shows…read moreby her listening to you and teaching you what you can do to help yourself.

Dr. Lau is wonderful and so thorough! We give her 5+ Stars! We felt like we got a detailed eye…read moreexam! HOWEVER! Take your prescription somewhere else! Don't go to the optical dept on the first floor to buy glasses! 1.) The lady, Tina, told us a price for the glasses. When we questioned the amount and told her our insurance covers the lenses, she said, "oh you're sooo right!" Imagine that hassle of having overpaid!! 2.) The optician dept. is only open 2 days a week. We have been waiting 14 days for glasses! We had a 9am appointment today - one of the days they post on their door they are open at the Carmichael office - and no one was there!!! The lady was actually at the Kempsville office!! She forgot!!! We went to the a Kempsville office and were told the glasses are at the Carmichael office! 3) We are now "waiting" for this lady to call us when she gets back to the Carmichael office and locates the glasses. Our day has been hijacked by this debacle. Of all the optical retailers in our area, Griffey Eye can do better with their optician department. We love our care from Dr. Lau. But, we've learned a valuable lesson about Griffey's optical dept. Save yourself this hassle!!

I had an issue with my left eye that my optometrist thought needed a second opinion. Dr. Lipman and…read morehis staff squeezed me in for an emergency exam. I was relieved to hear that it didn't require surgery. I've been back a couple times for checkups and remain very impressed with this crew...

The best retina doctors in the area! Dr. Lipman and Dr. Mandell are both extremely professional and…read moreknowledgeable.

The tech was over 30 minutes late and when I asked for long it would be the front desk staff was…read morerude in answering. I politely asked how much longer, and she responded on a rude tone that the tech was late and to have a seat. Not the best impression.

I see Dr. Rappaport for glaucoma. He is excellent, caring, and I feel lucky to have him treating…read moremy vision issues. His Battlefield office management staff, however, is pathetic. Today I reported at 09:35 for a 09:50 appointment and finally saw the doctor at 11:40. During this two-hour period, I spent 3 minutes getting checked in and checking acuity and pressures. I spent another 3 minutes getting eye photos and an hour and a half waiting. This is typical for that office. When questioning the delay, much of the staff was flip, unconcerned, and/or clearly annoyed. My vision prevents me from driving so I must impose upon others for transportation, and those kind people are also adversely impacted. I see other aged patients with canes, wheelchairs, and creeping at a snail's pace and see the discomfort on their faces as they wait and wait and wait and wait. It is sad. I hear the sarcastic comments of other patients as they wait and wait. When I discussed this with Dr, Rappaport, he told me that the staff is supposed to give regular status on the wait times but I have never heard jack. Never a status, never an explanation, and God forbid, never an apology. Such a status report would at least allow the opportunity to get a refreshment or reschedule in extreme cases. Had I treated ANY of my customers with such rudeness in my business dealings I would surely be unemployed and bankrupt. This is shameful. I have witnessed other specialists resolve this situation. It COULD be fixed, but as long as the money keeps flowing in, nobody seems interested respecting very people that who are responsible for the Tidewater Eye Center existence.

Would give a zero if I could. Waited an hour for appointment…read more Dr. Fox very bland and disinterested. Left the room before I could thank him or say goodbye. Wow....

Made my appointment at the only office I've ever been to the previous year...went to appointment to…read morefind out that the doctor moved to another location. Front desk stated don't you get the text. I did and it said I had a 330 appointment on the day I already knew about. Nothing in the text said it's at a different location! I guess I was to look it up on Google Maps? I know the Main Street and not the cross street of the location I have only ever been to, you'd think the text would start with your location has changed or something to that effect. Either way I called to complain and the nice woman said we sent out letters in June...I never received a letter. I also stated maybe a cal would have been in order and she stated we would have had to call over a 1000 people...well sending a text reminding of an appointment didn't get it done so obviously the all mighty profit is the only thing that runs this place and not the customer. No thanks! I'll find somewhere else to use my quality insurance and the can pack sand. Good luck.