I cannot recommend using this company enough after our experience with them this week. We had our A/C serviced, and from start to finish, the booking process to the appointment itself was top notch. Hector was the absolute best! We had to have them come back out 2 days later but they were super helpful and explained why it happened and any other company would have charged us so much more money and made us wait a long time. They were always on time and exceeded our expectations every time. These guys are amazing! Thank you! read more

Can't say enough about the Great service and experience. Skylar was very professional and friendly. He knew exactly what was wrong and fixed our ac issue. I would definitely recommend them. read more

Skylar and (Fabian) I believe his name was, were VERY professional and thorough when it came to cleaning out my dryer vent. I've live in my apartment for a little over 2 years and I bet no one had ever put in a maintaince ticket to have someone come out and clean the dryer vent. I noticed my dryer was taking 2-3 hours to dry my towels and clothes. I had a repair man come and fix my dryer but the dryer vent in the wall was soo backed up with lint, the dryer was struggling to dry my clothes still. After an hour of Skylar and his partner using a GIANT shop vac thingy, climbing on the roof and gaining access to the vent that way, and even going in my attic, they made sure the dryer vent was COMPLETELY cleaned out! I ran my dryer with a large load of towels the other day and I had no problems! It's like my dryer is as good as new! Thank you guys for your professionalism and being COVID compliant. I highly recommend Hancock cooling and heating! read more

Hancock Air Conditioning & Heating - Very thorough dryer vent cleaning! - Heating & Air Conditioning/HVAC Near Me - Tulare, California

My clients originally had Hancock A/C & Heating come out for a Home Warranty claim. They had an old condensing unit, and it burnt out. Long story short, I ended up asking for an estimate on a brand new unit for my clients. Rose was the lady I spoke with, and she was super friendly, funny, and had great customer service skills. She immediately sent me an estimate for the new unit (which was far less than another estimate I received). Hancock is awesome ! Carson C. Visalia, California read more

Our AC stopped flowing air, Hancock showed up and fixed it. There were unexpected problems but this company showed up as a team, with the owner! And now a scared, hot family will enjoy cool air. Excellent customer service, and great teamwork, I will call Hancock anytime they're needed. Thanks again! read more

This is by far one of the worst companies I've worked with. Recently Hancock was brought out to service and clean air conditioners. After the serviced the equipment, I had a horribly frustrating conversation with this company about what cleaning means. I felt that cleaning meant removing old dirt and caked on dust from the unit. they however did not. I simply asked the company if they felt they did the best possible job they could. they responded by confirming they had performed to the best that they could and that they proudly stand by their work. I have included photos of what they consider to be the best possible work. If you believe their result is the best possible work, then I believe you have found your company. I also have included the outcome from a different company performing their best work. I suggest highly you review the photos prior to choosing this company to clean and service your units. read more

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Rob just left my daughters place & we are so grateful. Her landlord had 2 companies come out before Hancock. Neither company even got on her roof to check the unit. They both blamed her cooling issue on lack of insulation & the weather. We knew better. Today Hancocks came out. He knew exactly what was wrong. He got on the roof, properly serviced the unit & we could feel the apartment cooling down as he worked. My daughter & grand daughters are nice & cool now. Thank you Rob!! read more

Continued exceptional service. I called Hancock because the return grate and filter fell out of the ceiling in my hallway. This happened after a routine service, at which time the technician did have some trouble latching the grate cover back into position. "Team Matt" arrived within the scheduled time and immediately sought to understand the problem. When I explained what happened, Matt Mathias told me he looked at the work order, checked measurements so brought a replacement casing for the return. Matt explained that previous models of the casing had a design flaw that the manufacturer has since improved upon. He assured me the improved grate hook and latch design would not be affected by future service activity. This seemed perfectly logical to me so I authorized the replacement. He set right to work and he and his assistant Matt were finished with the task and out in 20 minutes or less. They were efficient, courteous and respectful throughout the time. The proactive service and forethought in resolving the problem is much appreciated. Thank you. read more

Around eleven this morning in Visalia ( on the highway) I was behind a worker driving in the fast lane doing sixty. Instead of getting over like you're SUPPOSED to do for faster traffic, I got break checked and hands thrown up at me. Not sure how your business is ran but that right there said enough to me. Morons are allowed to drive their company vehicles so keep that in mind when they do work for you! read more

Hancock Air Conditioning & Heating - The vehicle! - Heating & Air Conditioning/HVAC Near Me - Tulare, California

Hancock has always been great with me. They service my home twice yearly and I've never had problems with my home system. They also installed a commercial unit on a building I owned. They even helped me with getting financing for the commercial unit. Great company and very nice employees. read more

I had Matt the first visit and he ordered the fan motor. Different Matt he installed the fan motor and installing had to order circuit board. Now Cody and each men has been very professional. I would differently use them again. I hope to God I don't need them again for many more years. read more

We have had very good experiences with Hancock over the years. They have done excellent work at a fair price. We have had 3 new A/C units installed on our rentals by them and our property management company uses them as their default contractor. THAT is a very good sign of the quality of their work. read more

Hancock is great! Would (and have) recommenced them to anyone in need. Great customer service, great personalities of servicemen, clean and respectable to customer's space, very attentive business owner making sure everything was done right. A pleasure to work with! read more

Man was I so happy with the service I received from Matt from Hancock heating and air. He was knowledgeable and extremely professional. Also the pricing and was unbeatable. I'm signing up to be a yearly customer because I believe in this company and is workers with their passion of truly doing a great job with unmatched customer service. Thank you Matt!!! read more

We have had Hancock's services for several years, and we have been more than pleased and so very satisfied with the company. Their employees are very respectful, very important, and they are extremely efficient and take care of the problem if there is a problem and explain everything they have done. Their maintenance service is always on time and always let us know they are coming out and they always make sure to let us know if ther arrival will be delayed. We highly recommend Hancocks A/C and Heating!!!!! read more

They were supposed to show up between 11 and 2 PM today and today is my day off from work and here it is 4 PM nobody has showed. I just received a call at 3:50 PM that a technician was going to be here to call them back within five minutes otherwise they would have to turn the technician away. So I called back to notify Becky in the office, who left me a voicemail . I was calling her back to notify her I got her voicemail and that the technician could still come because of course I'm still home, but when I tried calling her back within the five minute time frame which is unacceptable and just plainly rude , especially when I spent my day off and on standby at my home waiting for them, the phone, it just rang and rang and rang and nobody answered the phone. So I wasted a whole day off waiting for them with no courtesy call Prior to 2 PM notifying me the technician was going to be late. That is not my fault and this has been an issue with this company in the past. I had a lot of stuff to do today on my day off and they are the ones who called me this morning at 0841 asking if they could show up today and I said yes that would be fine if I would've known they would've been a no-show, I could have got stuff done with my kids and not waste a whole day doing nothing sitting around waiting for them. Poor customer service and poor communication. read more

My home warranty company sent 2 other companies to my house and diagnosed the same thing...leaking servicing valve on a brand new unit. I was disputing the replacement cost of the freon. This issue has been going on since mid March. The first company, 3 N 1, is absolutely horrible. Do not ever have that company come to your home. The 2nd company didn't do anything wrong. Hancock came out diagnosed the same issue, replaced the freon and I didn't incur any out of pocket cost...this was all done on the same day. Highly recommended company. read more

My A/C was not working properly so I decided to research out a/c device repair near by. The ratings at Hancock weren't the best but they were able to come out the same day to diagnose the issue. Matt was the repair man that came out to do the work, he is very nice, professional, and explains the problem in detail. I would highly recommend this a/c repair to everyone. They give a warranty on labor for 30 days and parts for 1 year. Now I get to enjoy my cool home read more

I would think twice before using this company. They came to do a service on my air conditioner and they called me and told me that I needed to replace the heating master board and it would be 500.00 but they would give me a 10% discount since they did the service. We called and got a 2nd option and there was nothing wrong with our unit at all. Hancock had disconnected our unit and turned off the gas that was the only reason it was not working. Find a place you can trust because Hancock is not a trust worthy company. read more

Called to have AC fixed and techs were out the same day and unit was up and running in no time. Very prompt and professional both inside and outside the office. read more

Customer service at its best. Sweetest secretaries, awesome technicians who are very respectful and fast service. I will recommend to everyone! read more

We have been customers of Hancock for several years. We first met them through our home warranty company who, for some reason, dropped them as a vendor. We have two units on our house and the largest one is original to the house. Over the years we have had Hancock come twice a year to inspect our units and they have kept the older unit in good working condition. They are aware we have a home warranty contract and if a repair is needed that is expensive, they will advise us. If not too expensive, we will have them make the repairs. Last autumn when doing the inspection the technician found a problem that would have been expensive to repair through Hancock. It took over two weeks for the first company the home warranty company sent to "try" and fix the problem and only made the problem worse. Fortunately the second company was able to fix the problem in one day. I wish our home warranty company would put Hancock back on their vendor list. read more

Thank you for taking care of my tenant at my Porterville property. I have had you guys out to my home before and did not realize you were on Yelp. Your lady in the office is so friendly and nice. Please let her know she was very helpful and you guys are very fortunate to have her work for your company she ROCKS. I had another company called 3N1 AC come out they are a joke. I called my insurance to get another company out to my property since they lied so much. I super glad your company was assigned to my property thank you for explaining to my tenant what the entire process was. The part had to be ordered but you got in contact with her and let her know once the part was ready contacted me and then scheduled an appoint with her. The A/C is working fine now and you guys are the BEST company servicing the Porterville area. Thanks for being professionals from start to finish. Wishing your company many more fruitful years and Thank you for the AMAZING work you guys do. read more

Let me just say the ladies who work in the office Rose and Nancy have the worst customer service and I'm thankful my AHS service has been transferred to another company for better service! read more

We contacted them 2 weeks ago through our home warranty policy. A nice guy named Matt came out. That is the only plus. They took our $100 for the deductible. They never called us to keep updated. They promised they would call us and never did. Their office customer services is horrible. After 2 weeks of run around they informed us they will not do service for us and will not give back our $100. We had planned on having them do some other work, but based on this I will never call them again, nor refer anyone! VERY POOR SERVICE! read more

Be very careful. Im in Visalia. I do not want to describe the situation because I don't want them to retaliate, but if you are a single woman do not order any air conditioning services from them. And if you call and ask for a different tech they will not believe you, or help you, or send a different tech. read more

I didn't want to write a review on Yelp but I felt so insulted by this business that I just had to share my two cents. My experience with them began when I was getting quotes for a new AC unit in my home. I don't want to get into too many details but basically I felt mislead. All I wanted was clarification from the Front Desk before making a decision but instead was later met with outright insults by the owner Craig.There might have been some misunderstanding or communication either from them or me. Either way I am still the customer and I expected better than that! I can understand if people make mistakes, or forget something they had said, just admit it and we can go on with our lives. Instead the person accused me of lying and made me feel as if I was a bad person. I am not sure if my case is an anomaly or if this is how they treat their customers. Sorry for the long diatribe but I just wanted to speak my mind and tell everyone how I was treated. If you want to know more please message me and I'll share with you the nightmare that I went through with them. Thanks for reading this and happy Yelping to all. read more

Had a great experience with them. They were fast and efficient. Explained things and really tried hard to rush a job that I need rushed. Thanks !! read more

I have used Hancock AC /Heating for many yrs now. I have always found them to be very efficient and helpful and have always met my cooling/Heating needs quickly. The ladies in the office are 1st class, always friendly and very knowledgeable, a joy to deal with. The owner is always hands on and has always gone out of his way to follow up and make sure I was happy with the service. This is the only AC/Heating company I use and that I will recommend. read more

These guys are life savers. My ac went out in July and another ac company came in and mis-diagnosed the problem. These guys went out of their way and schedule to rush my job. They were very helpful and sympathetic to my problem. I would recommend this company to anyone and plan on using them in the future. read more

Love, love, love this company! From the owner Craig to my favorite service guy Cody and the friendly gals, Rose and Nancy! They are honest and fair and always looking out for my best interest even when I'm going through my warranty company. And they are usually able to get out the same day I call. I can't say enough good about this business! read more

Hancock are pleasant to work with. Friendly in and out of the office. Great working crew and family run business.