We have been using Superior Air to service our home air conditioning system for years. As many know, here in the Central Valley, it is almost a requirement to have a system to maintain our homes habitable during those weather extremes. Last summer, our original AC unit finally died. After providing almost 15 years of service to our home. We called Superior Air and had a new Carrier unit installed in our home. This unit has been stellar in its 7 months of service till last Saturday. We received an error on the control panel and lost all heat to our home. Called first thing Monday morning, and a technician came out within the hour and had our unit operating again. This group have always been courtesy, professional, and honest with their feedback. They are a real asset in the Visalia area. read more

They are great! I highly recommend them over other a/c co. I've had a few out & limped mine along until I needed a new one. Everyone that has been out has been knowledgeable, friendly always on time. At this point I would go anyplace else read more

I call for maintence service when the heat is not working I was charge for diagnosed is that cover under service agreement

Wonderful company! Had to call for service since our heater stopped working over the weekend, and they came out same day to fix the problem. Their employees are always so professional and friendly, and I never feel like they're trying to "upsell" or rip me off. I will continue to recommend them and use them exclusively! read more

I knew I had an issue with my blower unit. They quoted me two new a/c units. A complete waste of time and money.

They recommended a partial to full replacement. Got a second opinion and the tech found the issue and repaired my a/c. Shop around, superior air doesn't always mean superior service. read more

Great communication and patience from staff. Would highly recommend. I did not feel like they tried to upsell me and felt very informed about all processes. read more

I have used them a few times for repairs. I have always felt they have been honest and fair in their pricing. They never try to upsell or tell you you need more than you do. I've never had one of the repairs need rework. I will use them whenever I need to. read more

This is the first time I've used Superior Air and I can honestly say, I am so pleased with the results and turnaround time. I called Superior on Monday and spoke to Jessica around 2pm. I explained my situation to her, and she was able to schedule me for a same day visit. The technician (Brandon- who is GREAT! I will ask for him again and again and again) did a great job. He did some troubleshooting, went to the attic, checked the breaker and determined what was wrong. I had to leave for an appointment and left my adult daughter in charge. Brandon explained to her what needed to be done but also called me to explain that he needed a part and would come back the next day (since it was already 5pm and the warehouse was closed). Brandon not only provided me with peace of mind, but he also let me know I had a whole house fan, which he turned on and showed my daughter how to use it. That saved my entire family from another hot and uncomfortable nights. We appreciate Jessica, Brandon and Superior Air for providing such great service, going above and beyond for our family. We will be recommending and bragging about our experience. read more

This vendor was assigned for AC repair by Evans property on Friday afternoon. By noon Monday they had not called. I called them. Leslie said she called me twice. No call registered in my call log and there wasn't a voicemail left for me. At this point it's 3 days without AC. We're having a hot spell, 90 degrees today. They don't have staffing to service us until Wednesday. By Wednesday, it will be 5 days without AC. read more

Superior Air has had the best customer service from Fresno to Bakersfield. Larry, Lesley and the technicians have been great to work with. Everyone at Superior Air gave me plenty information and insight into the replacement of my combination AC/Heater unit. I was able to make the decision on my own without feeling pressured into making a purchase I was uncomfortable with. The best thing about Superior Air is that they have been the best quote out of 6 different HVAC companies. They are local and I would recommend them to everyone who asks me. Thank you Larry and your team! read more

Superior Air - Out with the old! - Heating & Air Conditioning/HVAC Near Me - Visalia, California

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Superior Air really stood up to the name, SUPERIOR! I own a Flower Shop and we were in desperate need for a new refrigerator. Larry guided me in the right direction and told me what I needed. We got a refrigerator that was bigger than my old one and SO MUCH more energy efficient. This one is constantly at the proper temperature, air tight and keeps my flowers fresher than ever!!! During the holidays it is extra full and with my old refrigerator I wouldn't be able to sleep at night not knowing if it would over heat and the temperature would rise. This refrigerator, PERFECT. Never a worry. Not only has it improved the life of my flowers, had temperature control, but it has also lowered my PG&E bill. I would recommend Larry and Superior Air every time! read more

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let me start off by explaining my problem...in a short version! I had my a/c unit down called superior air, after several phone calls and self investigation I discovered that SA originally installed my outside unit at the time of my home purchase (2014). I still have the proof of conditions to be done prior to sale being completed. I explained that to them and expected the part to be covered by warranty after I went on the manufacturers website and found out they have 10 year warranty. I was told part was not covered received a extremely high quote to repair my unit $4,115 that came w/ 1 yr parts and 5 year compressor warranty.. hmmm but mines 4 yrs old and not covered (1st clue) - so I asked for a quote for a new unit to compare $$ and was given quote for $5,941 with a 10yr warranty on all parts. I was very confused as to why the part was not covered if it had only been 4 years since mine was installed by them??? and I was not satisfied with their information that I kept researching on my own. I ultimately found another company/technician who came out on a Thurs eve and told me Friday noon that my compressor still had warranty and he ordered my part. I then contacted superior air and questioned them and this is what I was told "we apologize for any miscommunication and glad you were able to resolve it through warranty. we were informed by our rep that is was 5 years to the original owner only" they send me snap of warranty stating the seller and title co. as new owner.... so basically superior air did not do their job at the time and list myself as the original owner as I am the one who purchased the home. Second it has only been 4 years since date of install. Just to emphasize the stress over the financial hardship, living in a home with no A/C for almost 2 weeks with 3 kids and having to do all the leg work myself was a very stressful and frustrating situation to go through. The worst part is not having any empathy for my family and my situation. Not offering to make things better what so ever. I did mention I would be reporting them to the BBB and I will. I cant express how disappointed I am to know that I was either being taken advantage of for being a woman, or if this is something they do on a regular basis, and/or this company likes to double dip!! Either way it is WRONG! to do to anyone and worse to not acknowledge your lack of customer service. I had to give myself some time to cool down and gather myself after this experience to write this review. I hope people read it and do their research when it comes to anything these days because unfortunately we can not trust anyone. If I could post our email conversations I would just to show the lack of professionalism and compassion for their customers. Trust me I am a professional myself and I will be spreading your name by word of mouth to everyone I come into contact with. Ok SA even if it was not 10 and 5 like you say, it's been 4 years to the date and the original owner is me! You had to have known the home was for sale at the time as you listed the previous owner (I don't want to mention their last name) and the title co. Duh! Pretty clear to me... I don't know how you don't understand it it's simple. Who you have as owner is who paid thats it. Last I checked The title co. is not paying my mortgage. And your apologies sound very sincere! Please stop apologizing and admit you did not do your job to the fullest. Otherwise how was my part covered by another company? read more

Reasonable and painless is the way I would describe our service. We had our unit installed in 2017 and it included 2 years of service. Thanks! read more

I needed a new unit and with prices going up they were able to give me the best quote, and able to order and install it in 4 days. Everyone was very friendly and helpful. Thank you! read more

Superior Air is the best HVAC (air-conditioning) service I have ever worked with, and as a General Contractor I have worked many. From the very beginning to resolution all was professional, competant and cost effective. Janett was polite and informative when I called about my furnace producing cold air. She immediately scheduled an appointment that day for early afternoon. Brandon arrived on schedule, perfomed a diagnostic and explained in detail the problem. He patiently answered all my questions and explained the pros and cons of two different remedies. He perfomed the fix we agreed to and at a reasonable cost. I highly recommend Superior Air. They are by far the best option in Visalia, heads above other HVAC repair and install companies I have worked with in the area. read more

Not a fan. I called on Wednesday, was told they would be out the next day between 10-Noon. Received an e-mail Thursday afternoon which said they would not be out until Friday afternoon. I called and asked to talk to the office manager, she was not available and did not return a call. I called again, she answered and was rude so I cancelled the call. read more

Beware! They do not answer their phones 15-30 minutes before they close for the day (4:30/4:45pm)! I had to leave a message with their answering service before 5pm! To top it all off, I still have yet to receive a return call from them! That is horrible service! read more

Excellent service, as always. Air conditioning was not turning off. Called the offices and they immediately set an appointment. James, the service person, professionally addressed the matter and air conditioning is back to normal. Thanks! Joey read more

If there was a 6th star these guys would get it! Larry was so pleasant to work with and his quote came in significantly lower than his competitors. Larry's staff, (especially Steve), were extremely knowledgeable and very respectful and courteous. I am extremely satisfied with the HVAC system and the customer service that this company provides from the receptionist to the owner. Well done Steve, you have an amazing staff and a great business that I highly recommend. read more

Superior Air - Heating & Air Conditioning/HVAC Near Me - Visalia, California

Excellent company! Our air conditioner unit went out and within a few days we had a brand new unit! Professional, courteous and fast! Highly recommend this company!!! read more

If I could give this company 6 stars, I would! We are renovating our 100+ year old house and we have hired many, MANY contractors for various things over the last 18 months, and Superior Air is by far the best company we've worked with. Our house hadn't had any type of central air/heating so we had to go with the whole deal for the whole house. We were worried it would be a headache (like everything else has been) but thankfully Superior Air made it easy. Thank you guys!!!! This company has integrity and a strong work ethic, and they followed through with everything they said they would. When we contacted them, we ALWAYS got a return call. We even had a foreman come to our house on a Sunday (his day off) to make sure that everything was in place for the next phase of work we needed done. Every worker that showed up at our house was polite and respectful of our property, and believe it or not they actually cleaned up after themselves (first contractor or sub-contractor to do that, sad to say)!! Plus, the office staff were friendly and helpful and easy to work with. This is a well-run, professional company that I highly recommend!! read more

Larry is absolutely amazing, and I'm so happy to have found him. We had a nightmare situation with another HVAC contractor who installed the wrong-sized system on our house and was trying to convince us that everything was alright. I found Larry while seeking advice on the HVAC-Talk.com forums. He walked me through everything I needed to know, and he even ran a test to provide us with the necessary information to push for the appropriate changes with the other contractor. Larry is incredibly generous and knowledgeable, and he's clearly looking out for the best interests of his customers. I really can't recommend him highly enough. read more

Our furnace heater stopped working overnight. I reached out to multiple companies and Superior Air offered the quickest response as well as the best price! The technician was at our house within 2 hours of my initial message. He not only solved our problem but also managed to fix an extremely annoying sound our furnace made. I would highly recommend superior air to anyone with heater/ac needs. read more

Because we had an old unit, our air conditioning and heating bills were almost double what the neighbors were paying. But we hadn't set aside enough money to take care of this when we purchased this home, so we decided to tough it out for a while. We finally gave up. We met Larry and his company at one of the local "home shows". He seemed pretty competent and after a check of his State Contractor's license info, decided to shortlist him for our air conditioning project on a 1600 sf home. Larry sent a tech to do some measurements on the existing roof unit (which was original to the house and about 38 years old) and turned around his proposal in a few days. We did solicit proposals from two other local companies; one never showed up to do the site survey, while the other was about $500 more expensive and was not willing to try to match. When we were finally able to move forward, we gave Larry a call, he gave us a couple of installation date options, and it was on. The crew made quick work of disconnecting the existing unit, replacing the breaker, and started working on correcting some issues with the ducts and venting when the crane showed up to swap in our new unit. It was fun to watch the crane/installer ballet from across the street. Within an hour, the crane was gone. Two hours later, the main crew was gone, but a senior tech by the name of Steve stayed to wrap up the installation. I think that they did not expect that he would be spending as much time as he did. However, Steve got all the airflow to balance out and we were able to enjoy the new unit almost immediately. My only criticism with this experience is that I ended up getting a call from Visalia's Building Department because the swap permit they needed to pull for this job was about to expire. That's because the final inspection had not been scheduled or signed off. A well-worded email to Larry got the third-party certifying guy to complete his City filing, and the Building Inspector to come out. No issues were found, so our permit was closed successfully. These guys are apparently busy, but I'm thinking that it's because of great workmanship, not mass marketing. We have been enjoying actual temperature control in the house, and our electricity bill is half of what it was compared to when we moved in -- so, on par with the neighbors. I can strongly recommend that you give Larry a call when you're looking for heating or air conditioning solution in this part of the Valley. read more

It's always a treat to meet and have some interaction with people like Larry at Superior Air. I am particularly picky when it comes to contractors and the work they perform. In an area that I know very little about like HVAC it becomes very difficult to sort through the different opinions from multiple contractors. Then I meet a guy like Larry. Keep in mind that we are hundreds of miles apart and there is no sale opportunity for Superior Air. Larry graciously shared his knowledge in regard to the system I needed to repair or replace. He gave me great things to look for, what to watch out for and more. His design standards are state of the art and monitored by third parties to ensure compliance. In the end, Larry helped me sort through some bids and he suggested one as a standout. He helped me validate what they were offering to do and knew of the contractor I ultimately chose through some common certifying agencies. Larry's gracious unbiased input (since he had no business opportunity himself) was greatly appreciated. I am very grateful for his assistance In the end, I chose a competing brand and a great contractor. I have to be honest and say that my ultimate choice is one I almost completely discounted because his approach was so much different than all others who offered bids. They were different because all of the others took an old school approach to my installation. It certainly would have worked but would not be optimum in performance and energy efficiency. The certified installation I chose was a 20% smaller compressor system that is more than capable of heating and cooling my home. The initial cost is lower than the larger units and I am completely confident the energy cost savings will be very notable. Why do I say all of this? Well, because if you need a system in Larry's area of service you too can realize the benefits of a state of the art sizing and installation experience. Larry's approach will most certainly be the same as the guidance he gave me. I highly recommend you speak to Larry about your HVAC needs. I rarely give 5-star reviews...Id give more here if I could. read more

I had a diagnostic performed on my furnace, which cost me $75.00 to tell me my Inducer motor was bad, which I already knew. The reason I had them come out was to replace the motor. I was flabbergasted when the technician told me that the cost of the Inducer motor was going to be $625.00. Talk about price gouging. I told them "No Thank You", and ordered the same unit from Amazon for $150.00. Their price quote of $625.00 was outrageous. I would not give them my business ever again. read more

Larry and his crew do great work. We had our annual air conditioning service and as always they were very professional and did a great job. We have used them for years and have never had a problem. Recommend the company highly. Patricia A read more

Larry goes beyond just normal customer service. I posted on hvac-talk with some questions about a Manual J/load calculation that seemed high. Larry helped me identify numerous issues with it and here is the really impressive part: I LIVE IN TEXAS! Larry took time out of his day to help me when he couldn't gain any business from me. I think more than anything that speaks to his dedication to his craft and to his integrity. If I lived near Superior Air I would absolutely use them as my HVAC contractor. Thanks again! read more

Great experience. AC went out, called Superior at 4:45 on a Friday...Vanessa helped get a tech out to our house. 40 minutes later our AC was working again. I ended up signing up for the $199/year deal. Thanks for the prompt care and professionalism. Steve read more

They're quick, thorough, doing whatever needs to be done. But what I love most about this company is that they communicate. They answer questions quickly. They tell me what to expect, when things are going to happen. They also show up when they say they will. These days, competence is practically a rarity and a big surprise. We've had Superior do our own HVAC replacement and another in our rental. They're batting 2 for 2! read more

I called a few days ago to request service on my AC. I knew it's hadn't been serviced in at least 8 yrs. I was honest and told them so. The scheduler gave me a few different options for the service and pricing. The serviceman came out, was polite, got right to business and got it done in about 15-20 mins. I was a little worried that they might have found something wrong, but no he just said it needed cleaning. Honest and reliable! Thank you, Superior Air!! read more

Working in the aviation industry, I know something about systems design and quality. Over the past month, I have been working with Larry at Superior Air about designing a replacement system for our house. Larry excels at proper system design and his feedback is well-respected by one of the largest HVAC professionals community exchange forums online. I have found Larry to be thoughtful, reachable, patient and very knowledgeable about top-of-the line Carrier Infinity systems. On his system installations, Larry does a time-consuming Manual J house design load analysis which I have found very few installers do out here. If you are lucky enough to live in his service area, do not hesitate to chose Larry at Superior Air for your system design, install and/or audit. Your comfort level and energy savings will be rewarded as a result, as were mine. read more

I made a Yelp account just to review this great company and one of their techs that came to my home. I had multiple companies come out everyone did something different. Superior Air sends Jorge to our home and within 10 minutes he finds the problem and fixes the unit. It's been a month and I've had no issues. Thank you Jorge and the whole Superior Air crew!! read more

I'm a retired contractor from San Diego and relocated to Exeter at the first of the year. My company in San Diego was rated no. 1 on Yelp because my employees and myself took the quality of our work and customer service very seriously and I'm thrilled to say Superior Air approaches their business the same way. I have been expanding and making improvements on my house since I've been here, though I've done a lot of work myself I have had to hire contractors for the phases I didn't have the skill set or the personnel to get the job done and I have to tell you with the exception of Superior Air it's been like herding cats dealing with the contractors I've hired. I had Superior Air put in a complete new system, the AC, heating unit and all new ducting thru out the entire house and I told Raul my wife has MS and is house bound so air conditioning is extremely important and I couldn't afford to have the system down for days and he told me don't worry I'll take care of you. No truer words have ever been said, they showed up with a huge crew and worked 12 hours straight had the old system tore out and my new system installed in one day and working when they left. The next day had some men out to button up and to the man they were polite, courteous, respectful of my house and my wife and myself and neat. Six months later we had a issue with our thermostat and called it in and they had someone out the next day to address the issue and the most important thing that I've failed to mention is the system works beautifully and is much less expensive to run than our old system. Can't say enough about this company and to hire someone else to work on your house would be crazy and this is coming from a very picky retired contractor. R. P. Exeter read more

Fast, friendly and job well done. Not only did Steve fix our thermostat, but he ran a couple setting to ensure it was working properly. We highly recommend this company and have no regrets. read more

A great experience. Sunday the air conditioner starts making this buzz-saw noise, I called our home warranty, made a claim, and then remembered that the home warranty is great for anything except when the air conditioner goes out--they are not that prompt, and who knows who they are going to send out--and naturally the AC only breaks down when it's 100 degrees for a long stretch. So Superior Air had actually been at our house in the past on a home warranty claim, and I remembered I was impressed. Anyway, canceled the home warranty claim, called Superior, made an appointment for them to come out (Wednesday; by contrast the home warranty's policy is that you're going to get a call within 24 "business hours" to make an appointment and then at that point you get to find out when they can come). Brandon from Superior shows up, trouble-shoots, replaces the bad part, cleans the unit, explains the process thoroughly with examples, and we're back in business without wiping out the bank account. Happy wife, happy life. read more

Great service from them in the past and they are amazing with information and customer service. Have used them for Home and Business. This time they priced out a motor fan replacement and wanted to charge $600.00+ for a $170.00 motor. Something that would take less than 1 hour to replace they wanted over $400.00 to do it. Asked for some reduction in price in the matter and informed them that I knew what the motor cost and they said they would offer a 10% discount. Now it was $580.00. Still a $400.00 labor charge. I have ordered the motor from Amazon for 173.00 and will replace myself. Was willing to pay a labor charge as I know you have to make margin to survive, but at this rate it's not going to be from me. read more

Superior Air is OUTSTANDING. Our AC unit went out about three weeks ago. Due to their work load and scheduling, they brought us out a loaner unit. I would not hesitate to call Superior Air and have them provide you with a competitive quote. I can best describe this company as Professional, Punctual and Trustworthy. Great job and thank you for your service. #carrierairconditioners read more

Superior Air - Heating & Air Conditioning/HVAC Near Me - Visalia, California

Larry is a great guy and provides great service. I have used his services at home and my business and would recommend him highly to anyone!! read more