My AC finally gave out after many years of repair and maintenance; I knew I would need a new one. I…read morehave previously used three different companies over the last several years that tell me different things with high estimates associated with a whole new HVAC system that was not needed. I reviewed Google and NextDoor extensively for reviews/recommendations. They all kept leading me to Dean's Air Conditioning and Heating!! I am so happy and pleased I went with Dean's!!! He was able to assess the problem and offered more than one solution, which no one else had done previously. He broke down each solution with his anticipated outcomes and his best recommendation; he only sold what was needed. Since my furnace works fine, there was no need for a whole new system. He is genuinely kind, honest and fair. Dean and his partner were able to come out the next morning and install the new AC unit, he kept me informed of the process and what to expect; he would also check on me to make sure I was ok/good. They worked efficiently between the inside and outside; it took just under four hours total to complete. I highly and greatly recommend Dean with Dean's Air Conditioning and Heating. He's my definite go to person now for my HVAC needs.

A friend alerted me that perhaps I was having AC issues after seeing water dripping out of my…read moresecondary AC line outside. He said to call an HVAC guy QUICK because that is usually an indication of a serious issue and it could cause real damage to the house. He made it sound really urgent but I had no idea who to call or how much this would cost so I went to NextDoor. Lo and behold, the first recommendation was from my brother talking about how great Dinh is! And bro was right! Dinh was very responsive on text (which made it super convenient since I'm on work calls all day), and he was able to come out the same afternoon. Man, am I glad he did. I wasn't concerned that he would overcharge me since I'd gotten reassurance from my bro that he was an honest/decent guy. He went straight to work, took pics of the attic and showed me that I was within weeks/months of a major catastrophe with the overflowing water seeping thru and eventually crashing into the house. He pinpointed the issue exactly, which was a clogged up sink that the AC drains to. I imagined other HVAC guys would've stopped and said, I'm not a plumber so you'll need to get someone to unclog all that crap before I can continue OR this is not part of my service, which I could do for you, but then overcharge you in the end. Well, Dinh went right in there and cleaned it out and resolved the issue. His pricing was super reasonable and for what he removed from my sink, I think I owe HIM. But seriously, who knew that water dripping on the side of the house has anything to do with your AC unit...OR that to save your roof from collapsing in, that you'd have to unclog your sink??? Well, thankfully there are experts like Dinh who knows exactly that and will charge you fairly for his work. Will happily use him for my yearly maintenance and def recommend!

I've been using Larry since he got out of HVAC school in the 70's, he's NEVER off the clock and is…read moreas honest as the day is long. He won't sell you anything you don't need just to make a sale. If you have the need for an AC or heater repair company you'll be making a mistake not giving him a call. Understand, the cost of materials to repair or replace these systems are not cheap. Larry provides the BEST value around. His customers are extremely loyal, I know, I've referred lots of customers to him and they continually call him back for all of their AC and heat needs.

Larry came out, found the problem, and took the time to explain what maintainance was needed.read more

Relay switch in my A/C unit failed and back-fed into my thermostat killing it. Called Jesse and he…read morecame out earlier than promised and was able to quickly diagnose, repair, and provide meaningful recommendations for future items that should be on my radar. Great job and will only use them going forward as they are local, honest, and got the job complete without issue.

These guys are great! Even during the Covid 19 pandemic Jesus and his team were able to get us up…read moreback and running with new unit. With everything going on and shortage of supplies these guys went above and beyond and drove across the metroplex you pick up the unit. After the installation these guys cleaned up after themselves very well! After working with contractors and their crews that have not done that in the past. It was nice to see that they did. Thanks guys!!!!

If youre in need of someone to take care of your AC and heating problems and you want someone with…read morea lot of experience ,then call Ryan at Penacruz heating and Air and you wont be dissspointed.i am very pleased with the work ,he explained everything very clearly.Honestly i dont think i'll ever use another AC company.

He came out quickly and fixed the problem even faster. It was an issue with the A/C unit…read more Definitely recommend.

The technician came and did an outstanding job. My AC wasn't working, and it was hot…read more Four hours later I had a new unit and it's been working ever since. Thank you!

Will did an excellent job fixing one of my three AC units, and I was very impressed by his…read morethoroughness and accuracy throughout the process. When he arrived, I told him which unit I wanted him to repair, but after checking the outdoor unit he immediately noticed that the capacitor on a different unit was failing--just from the sound it made and the air it was blowing. He then took the time to map out the external and internal components and thoroughly diagnose the issue. He quickly replaced the bad capacitor and patiently tested everything to make sure the fix was solid. He also went back to inspect the unit I had originally thought was the problem and confirmed it was working properly. I really appreciated his professionalism and impressive technical expertise. Will and his team are true HVAC experts, with many years of experience working in climates even colder and more demanding than Texas. BTW - the company no longer works with home warranty companies for a good reason - I had actually called mine last Wednesday before I reached to Airmatics; It took them 2 days to dispatch a vendor, who was unable to schedule a technician to come out until next Thursday...In contrast, Airmatics was very responsive - performing same-day repair on a Saturday.

I literally cannot adequately sing the praises of Martin Heating and Air - in part because I am a…read moreterrible singer, but also because they were such a blessing to our home and our family. After spending almost 2 weeks meeting with HVAC companies for an entire system replacement, I was feeling very confused and defeated. Estimates ranged by over $20K difference and there were so many conflicting opinions, I felt like no decision was going to be the right one. I prayed about it, felt I needed to hear one more and put a post out on FB, to which the owner, Steve, replied immediately and his lead was at our door the very next morning. Jonathan was our primary point of contact and, wow, not only is he knowledgeable, he's incredibly consultative and thoughtful. I shared with my husband how rare it is to encounter people who genuinely like to take care of others, and Jonathan set Martin apart from all the others. We discussed all the different things I'd heard and learned and he truly cleared the path with a simplified solution. When he presented me with our options, their pricing was incredibly competitive. I felt so positive about this decision. When install day came, we were blessed by Omar and Luis. Those guys are incredibly professional, respectful and you can tell they care about the quality of work they're doing. They spent 12 hours in our home and came back the next morning, smiling and ready to finish the job. Jonathan followed up with us on his day off, just to make sure we were in a good spot, and he came back on day 3 to reinspect everything, check levels and make sure everything is as it should be. It is a huge investment and I am so grateful to have crossed paths with these folks, although I hope to never need their help again, they will be the first I call and the first I refer to anyone in need of HVAC help.

Great experience, after calling 3 other HVAC companies, I finally found someone who I would…read morerecommend. Steve was punctual, honest and knowledgeable, he found the issue and explained everything clearly. If your are looking for and Air Conditioning tech in Wylie / Rockwall area you can trust this guy.

Absolutely the best and most honest HVAC guy you could ever hire. Was told by Willard Heating and…read moreAir it was a $2000 coil issue. Willard was going to charge $250 lb of 410-a coolant. Andy not only charged $40 a lb for 410-a same product but fixed the AC problem with a $70 part. WOW. I wish all subs were as honest as Metroplex. I highly recommend!!

I would absolutely not recommend Metroplex AC and Heating. For one thing they weren't able to fix…read moremy AC. For another, they are dishonest. So - I was having AC trouble. I noticed this guy's hours were until 9 PM. It was 8 PM, so I thought I would go ahead and see what they could do. They said they would be at my house in 40 minutes! Great! This did get delayed by an hour, but whatever, they were still willing to come over at a weird hour so I didn't mind. They came in, did their thing, the AC turned on, they charged my $179 (check) and left. 10 minutes later, it turned off again. I called and all I said was "Hey, it just turned off again..." and he immediately responded with "You know what, don't worry about it, I'm not going to cash this check, it's clear you have bigger problems and will need a lot of work done to fix it". Well, it really wasn't that much work with the next company, but whatever, he was really nice for offering to not cash the check. I thanked him and said I'd leave a great review. REALLY happy I held off on that. A day later I checked my bank account and the check had cleared. Oof. I called him, he said his wife had cashed it when he told her not to, he'll send me another check today and I'd get it tomorrow. Not sure why he already knew about this and didn't feel the need to call me, but okay. The check didn't come the next day. Or the day after that. I call again. He says "Don't worry (I laughed at that) you'll get your check". When we end the conversation he texts me saying he put it in the previous evening. Not what he said he'd do originally but okay. I get the check today and it's for $104. Figures. I call him and he has the gall to tell me "You know what, I'm going to be honest with you, the guy that came out with me charged me $75 and I'm not going to pay that from my pocket. I could have kept the whole check, I don't owe you anything. This is legal as you wrote me the original check." We go back and forth like this for a few minutes, me saying sure, it's legal, I would have been fine with you keeping that service call fee because you did come out, but the fact that you lied through omission several times to get to this point is just sad, honestly. Be upfront. TLDR; He lied on three separate occasions and went back on his word. Was that 'accidental' check cash actually on purpose and he hoped I wouldn't notice? I wouldn't be surprised after the conversation we just had.

Blue Ribbon did a great job for us this last week when our AC went out. After calling in, Trey came…read morethe next day to inspect and had a plan for us that day. He prides himself on being a "repair" man rather than a "sales" man, which I truly appreciated. The prices we received were very fair and he was able to give us a discount on several things because we had a lot to be done. When the team came to replace one unit and one coil (the unit was more than 30 years old!), they were on time, respectful, and cleaned up after themselves. There was essentially no trace of them other than the working AC Trey was there twice that day just to check up on the progress and make sure everything was up to their standards. So glad to have found this company, and they will be taking care of any future issues we have!

Trey, who is the owner reached out to understand the issue. He was upfront and honest which…read moredefinitely was appreciated. He did process a refund of the charges and wanted to understand what else could be done to make things right. Good customer service is all about acknowledging a concern and making it right. Trey, you did win my confidence.